ZENETEX
The Zenetex Vision
To be a highly successful and diversified professional services company that is…
… advocated by customers.
…the best place to work in our market.
…a fierce competitor.
…committed to growth and shared success for all stakeholders.
Our Mission
Zenetex, where people care about your success.
We realize that our success is contingent on others succeeding, and our real value is in helping them be successful.
When customers succeed, we succeed.
The only way for us to succeed over the long term is to consistently contribute to our customers’ success.
Every one of us has a customer.
All employees have tasks to perform that others depend on; this includes the functional and staff personnel that support internal customers.
If one is not supporting a paying customer they are supporting an internal customer.
Guiding Principles
• Customer-Driven, Mission Focused
• Operate with Integrity & Trust in All Relationships
• Everyone Markets
• Understand Our Business
• Be Accountable
• Enable, Empower & Entrust
• Continuously Improve Performance
Trusted Business Partner
Trusted business partner on the post 9/11 Pentagon Command
Communication Survivability Program
Tasked to design, transition and standardize IT operations in accordance with ITIL best practices
Successfully delivered
Established a reputation as a premier business partner and renowned IT service provider
Team Zenetex
Customer focused
Mission driven
Committed to operational excellence
Cost conscious
Experienced professionals
Zenetex’s greatest and most valuable asset
Enterprise Solutions
→ IT Service Management
→ IT Operations & Software
→ Credential Technology Services
→ Integrated Logistics Support
Deep repository of best practices, lessons learned and shared experiences from federal, state, local, civilian, commercial and defense agencies
Continually updated
→ Zenetex University
→ Integrated Training Systems
→ Program Management
→ Engineering and RDT&E Support
IT Service Management
Over 9 years of experience in institutionalizing ITSM within government environments
ROI realized rapidly
ITSM education and certification
ITSM baseline and maturity assessments
Proven ITSM implementation methodology
Alignment and realignment of IT performance to your organization’s mission
ITIL ® is A Registered Trademark of the Office of Government Commerce in the United Kingdom and other countries. © Crown copyright 2007 Reproduced under license from OGC.
Zenetex University
ISO/IEC 20000 Foundations Certification
Private On-Site Classes
Public Classes
Executive Summaries
Custom Workshops
Industry-leading pass rate of 91%
IT Operations & Software
Solutions based on industry best practices
Approaches aligned to your specific requirements
Results designed to effectively define, measure and analyze cost and performance of the IT life cycle
Systems support
Network operations support
Service desk support
Integrated Training Systems
Increasing human performance through efficiency
Interactive multi-media instruction
Electronic performance support systems
Computer aided instruction
Instructor-led courses
Web-based asynchronous training
Train-the-trainer training
Complete support for the Training Systems Acquisition Professional
Credential Technology Services
Large and small scale credentialing programs
Identity proofing, vetting and enrollment
Identity database management
Card production and security management
Privacy and security policy management
Based on industry best practices plus national and international standards ICAO
9303, FIPS 201 and ISO 24727
Program Management
Program management professionals (PMP certified)
Technical project management
Organizational development and leadership
Lean/Six Sigma solutions
Contract and administrative support
Risk and change management
Budget and financial management
Defense acquisition DoD 5000.02
Integrated Logistics Support
Minimizing life cycle costs while maximizing operational availability of equipment and systems
Initial design, implementation and continued support capabilities
Industry expertise and continuity throughout the life cycle of equipment and systems
Assess, implement and manage a logistics plan that works best for you
Domestic and foreign military sales
Engineering and RDT&E Support
Research, development, test and evaluation
Systems engineering
Aerospace engineering
Simulation engineering
Test Pilot School graduates
Test range support
Defense weapons support
IT to support engineering systems
Mark Green
CEO
Dennis J. England
President & COO
Gery VanderVliet
Executive VP,
Business Development
Jim McDermott
CFO
Management Team
Ray Badia
Vice President,
Integrated Logistics Services
Robert Darling
Vice President,
Business Development
Mark Gerasch
Vice President,
Integrated Training Systems
Cindy Randall
Vice President,
Navy IT Services
Doug Rember
Vice President,
ITSM
Kameron Turner
Vice President,
ITSM Business Development
Customers
• • Air Force, Army, Marine Corps, Navy
• • Department of Defense
• • Department of Energy
• • Department of Homeland Security
• • Department of Labor
• • Department of State
• • Defense Information Systems Agency
• • Federal Bureau of Investigation
• • Food and Drug Administration
• • Government of District of Columbia
• • International Trade Administration
• • Joint Warefare Analysis Center
• • The Pentagon
• • BAE Systems, Inc.
• • EDS, an HP company
• • General Dynamics
• • L-3 Communications
• • State of Maryland
• • Verizon
PATUXENT RIVER, MD
44427 Airport Road, Suite 404
California, MD 20619
301.862.9080
301.862.9025 (fax)
CORPORATE HEADQUARTERS
13800 Coppermine Road
Herndon, VA 20171
703.234.7878
703.234.5833 (fax)
HAMPTON ROADS, VA
Columbus Executive Suites
One Columbus Center, Suite 667
Virginia Beach, VA 23462
757.687.8187
Field Offices:
Ft. Huachuca, AZ • Seaside, CA • Raleigh, NC • Manhattan, NY • Scott AFB, OH • Ft. Bliss, TX www.zenetex.com
