Analysis
Super User Update
January 30, 2015
To dial in, use this phone number and participant code…
Phone number: 888-651-5908
Participant code: 182500
© 2015 The Johns Hopkins University. All rights reserved.
Agenda
• Discuss Analysis experience
• Summarize survey data
• Explore resource center
• Finance website
• Discuss next steps in Analysis Transition
• Communicating to users in your area
Ask The Super Users
Finish this statement:
As of
o
o
o
o
o
today, I use Analysis…
100% of the time.
About 75% of the time.
About 50% of the time.
About 25% of the time
Never. I’m still only using BW.
Let’s Discuss
Why are you still using BW?
• Type your answers into the chat box.
Number One Challenge: Time
• Based on survey results, we have established that time is
the number one reason people have not yet transitioned
to Analysis.
• Why does this matter?
• Part of your responsibility is to be an advocate and prompt
the transition from BW to Analysis.
• Remember – 90 days after training window, non-super users
will lose the BW tab.
• Time is important! So we need to encourage users to use all
the time we give them – even if it’s a slow, gradual move –
start now.
Time To Debrief
We asked you…
• What has been the hardest part of your transition to
Analysis?
• What do you like about Analysis?
• What do you want to learn more about?
• How can we better support you, the Super Users?
Survey Results
What has been the hardest part of your
transition to Analysis?
Survey Results
What has been the hardest part of your
transition to Analysis?
Other text responses:
Report/Screen Layout
How the reports are displayed on the screen
Report layout
look of the reports and formatting
Getting used to the new look and feel
viewing the whole screen
Time
not enough time to buckle down and force myself to use only
analysis
Too busy to take time to play with it
Finding the time to transition bookmarks and get more
comfortable with the system
No time to learn and use the Analysis platform as of yet.
Miscellaneous
Recreating reports
Remembering to use Analysis every day
still transitioning; very pleased with process
fitting training into a busy schedule
remembering to "save" items (prompts, filters, etc.)
no difficulties yet
Issue that come up along the way. Like not being able to use auto
saved reports
I am just starting the training process.
dealing with the slower speed of the new system.
Survey Results
What do you like about Analysis?
Survey Results
What do you like about Analysis?
Other text responses:
cleaner look
That everything you need should be at your disposal.
looks better, easier to read
I have not used Analysis yet.
I am missing the practice time as of now.
Survey Results
What do you want to learn more about?
Ask The Super Users
How would you like this advanced feature training?
o FastFacts
o Classroom training
o Job-aids
o Show-me videos
Survey Results
How can we better support you, the Super Users?
Survey Results
How can we better support you, the Super Users?
•
I would like more items mentioned in item 3- for instance, enhanced graphing, focused analysis tabs and conditional
formatting
•
Tips and tricks could be sent to super users on a regular basis. Reminds the super users that the system is available for use.
•
I really enjoyed the hands on workshop because we were able to meet other super users; ask questions; work through our
own reports. I would like to see a super users forum established.
•
higher level functions. (Specifically, most of the items from question #3 above.) All of the FF sessions were basically
repeated at the half-day hands on training. I didn't feel the hands on training taught us much more than the FF sessions did.
•
more frequent emails out to the super user group about what's expected of us.
•
The support to get started has been great! I'm better at learning a new system when I can use it in my daily functions, so
having the fastfact presentations on hand to reference have been really helpful. The only thing I would like to eventually see
is more instruction on some higher level functions, such as the graphing and custom calculations, and conditional formatting.
•
Have a fast facts on formatting and totaling. Have a blog for questions so I can do a find on the blog and find my answers.
For example; how do you do "show repeated texts in Analysis" I could go to the blog or FAQ and select find "repeat" and
find my answer
•
I think that additional hands-on training would be great- perhaps "lab" time where we can bring a real world project, create
our report, and have an instructor oversee the work and help us?
•
Question #3. I had more than one selection. Custom calculations, enhanced graphing, format measures. The hands-on
session was very helpful. Instructors were very knowledgeable and friendly. They answered all of my questions.
•
Took the training but have not dug into transitioning all reports yet. The process to recreate the reports seemed fairly
straight forward as communicated in the web training provided to date.
Super User Resources
JHU Finance Website:
http://finance.jhu.edu/reports_guides/analysis/overview.html
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Job aids - including a crosswalk
Help videos
Super User Toolkit – NEW
Comprehensive BW usage report list – NEW
Training completion data – NEW
• Let’s demo the site
Ask The Super Users
Why haven’t you accessed the Help Videos posted to
the finance website?
o I didn’t know they were there
o I already learned about the information they contain
o I haven’t had time to transition to Analysis, therefore I
haven’t been using any training resources
Ask The Super Users
What resource on the finance website do you think you
will send to your users when they ask for help?
o FastFacts
o Job aids
o Crosswalk
o Help videos
o All of the above
Wave 2 has begun!
• Wave 2 – FastFacts – complete
• Hands-on training begins in February
• Wave 3 – FastFacts begin in February
• Hand-on training begins in March
Remember Your Role
The super user role includes:
• Serve as a project advocate to generate enthusiasm and excitement for
the change.
• Lead, reinforce, and validate optimal application
use and best practices.
• Provide at-the-elbow support for all users within
their departments.
• Assist the project team with identifying and
resolving application issues that may arise.
• Attend periodic super user meetings, report
outcomes to their departments, and distribute
communications to help implement any changes.
Communication Is Key
• Communicate to the users you support.
• Let them know to expect links to FastFacts and classroom
training from The Analysis Project Team.
• Constant contact – re-subscribe
• Check-in with users. Ask how they’re doing.
• Are they coming to you with questions?
• If you don’t have time to walk through the solution, direct
them to the Finance website
• Finance.jhu.edu – Reports & Guides – Analysis Information
Contact Information
JHU Finance
• fqchelp@jhu.edu or 410-516-3277
Learning Solutions
• learning@jhu.edu
Comments and Thoughts
• We’re going to open the phone lines now!
• There will be a slight pause, and then a recorded voice will
provide instructions on how to ask questions over this
conference call line.
• We’ll be answering questions in the order that we receive them.
• We’ll also be answering the questions that were emailed to us
during the presentation.
• If there’s a question that we can’t answer, we’ll do some
research after this session, and then email the answer to all
participants.
Thank You!
• Thank you for participating!
• We appreciate your time and commitment to this
transition process.
Survey
• Before we close, please take the time to complete a short survey.
• Your feedback will help us as we plan future Super User
debrief sessions.
• Click this link to access the survey…
http://connect.johnshopkins.edu/fastfactssurvey/
Thanks again!