21CN voice migrations workshop
Welcome, workshop aims & objectives
Jo Upward
Director 21CN Customer Experience
1
Cautionary Statement
BT's 21st Century Network is still in the process of
development and the subject of consultation. The
information in this presentation may be subject to
change'
21CN voice migrations workshop – why this
workshop is important to you
• Voice
migration to 21CN is happening
• We have already migrated 75K voice lines to 21CN
• There has been lots of progress on activities to date
• We want to make engagement to the programme easy and
manageable for you
• Your customers will be affected by the migrations –
together we can make it seamless for them
3
21CN voice migrations workshop - agenda
10.00
Introduction, aims & objectives of the
workshop
Jo Upward
10.10
21CN programme strategy & plans –
latest update
Joe Kelly
10.25
Pathfinder – voice customer migration
Chris Basey
11.00
Break
11.20
21CN and CPE compatibility
Mike Piggott
11.40
Switched-on communications
Wendy Moir
11.55
Your migration toolkit – making migrations Stephen Doughty
easier
12.15
Getting involved
12.35
Q&A
12.55
Next steps & close of workshop
13.00
Lunch
Becky Hewlett
4
Jo Upward
21CN voice migrations workshop – what we
want you to get out of the day
We want you to ..
• Have the very latest progress information on 21CN
• Understand how you can be engaged and feel that
engagement is easy
• Feel that you can influence the programme by being
engaged
• Be involved with the consultations – it isn’t a one way
exercise
5
The big picture: Progress on
implementing the vision
Joe Kelly
Director of Communications for BT Wholesale and 21CN
November 2009
Our 21st Century Network Vision
21CN is the foundation for BT’s transformation to a global,
customer-centric and software driven communications partner
• Delivering next generation
communications services and capabilities
that enable our customers to achieve
more
• It provides customers with greater direct
control of their services through
automation and self-service
• And enabling our customers to innovate
on BT’s platforms, themselves or in
collaboration with BT
21C Network and Computing Architecture
The concept…..
Software Services
& Applications
Build a set of user and device based
applications or propositions either by
BT or 3rd party developers (TOP) to…
Device, User or Enterprise
Applications or Software as
a Service (SaaS)
…consume a set of SDKs that BT uses to expose
a set of platform level, software (API) driven
services, constructed using an integrated set of
globally virtualized network and compute
infrastructure resources (capabilities)…
…over a grid of 21C network
and networked IT
Infrastructure
Service SDKs &
Virtualized Platforms
SDKs exposing virtualized
platform services (ECS/Vozone,
PaaS and VDC/IaaS)
Network & Computing
Platforms
Global Network & Networked
Compute Infrastructure
Software
Services &
Applications
Services SDKs &
Virtualised Platforms
Network & Computing
Platforms
21CN Broadband: The Mixed Economy
Homes/Businesses
Exchanges
Copper
Copper
Up to 24Mbit/s
Cabinet
Fibre to the cabinet
Fibre
Copper
Up to 40Mbit/s with improved
upstream rates
Fibre to the premise
Fibre
Up to 100Mbit/s + with improved
upstream rates
Mobile
Mobile Network
Up to 7.2Mbit/s … and beyond
Mobile
Mobile
Next Generation Broadband – UK by March 2009
Over
10m
potential UK homes and businesses
already enabled
Up to
13.5m (55%)
UK homes and businesses will be enabled by
March 2010
Up to
20m (75%)
potential end user lines enabled by March 2011
Next generation broadband
enabled exchanges
The Super-fast Broadband Timeline
• Fibre to the premise (FTTP)
– Sept 2008: first end-users connected at
Ebbsfleet Valley, Kent using FTTP greenfield
solution
• Fibre to the cabinet (FTTC)
Halfway
– January 2009; Technical trials in Foxhall,
Ipswich
– July 2009: Operational pilots in Muswell Hill,
London & Whitchurch, Cardiff
– Glasgow Halfway to be introduced as
Northern
a 3rd pilot site from October 2009
Ireland
Edinburgh
Western
Dean
Glasgow
Balmoral
Pudsey Calder Valley
Belfast
• Early market deployment of FTTC from
January 2010
Didsbury
West
Yorkshire
Failsworth
– Over 1Million premises passed, including urban
and rural locations by Spring 2010
Foxhall
Halifax
Bury
Heaton Moor
Chelmsford
Manchester
Oldham
Tottenham
Leagrave
Rusholme
Luton
Taffs Well
Key
Cardiff
Fibre rollout
Jan 2010
Areas of NGA
bid activity
Enfield
St. Albans
Highams park
Hemel Hempstead
Edmonton
Watford
FTTP
Chingford
London
Whitchurch
Woolwich
FTTC Trial/Pilot
Subject to appropriate regulatory environment & customer demand
Cornwall
Muswell Hill
Canonbury
Thamesmead
Ebbsfleet
Creating New Opportunities: 21CN Ethernet
700
Nodes already
enabled nationwide
BT has the largest
Ethernet footprint
in the UK
800
Nodes by March 2010
Ethernet nodes deployment
Creating New Opportunities: 21CN Voice
75,000
Lines now on 21CN voice
Creating choice in next
generation voice
services
350,000
By summer 2010
Voice lines deployed
Creating New Opportunities: 21CN Virtualised Data Centres
VDCs
Deployed
For internal and
external customer
use
The basis of BT’s
entry to Cloud
Computing
21CN – What we’ve achieved to date
Infrastructure
• Rebuilt the UK Core and transmission network
• Implemented our Global 21CN platform across 170+ countries worldwide
New Services
• Implemented end to end IP voice as a replacement for PSTN
• Made next generation broadband based on ADSL 2+
available to 40% of the UK (by end of March)
• Delivered next generation Ethernet across the largest
national footprint in the UK market
• Delivered a global network of Virtualised Data Centres
• Implemented the first Cloud Computing and SaaS
platforms with customers; commercial launch this year
• Launched new Ethernet Backhaul capabilities
across the UK
21CN – Strategic Priorities for this year
Build on our existing momentum
Ethernet:
Exploit our market leading footprint
Continue to deliver on Mobile Ethernet Access Services contracts
WBC:
Deliver end users in volume; extend footprint
Voice:
Pathfinder to industrial scale and prepare for national deployment
Develop voice options using innovation capability
Innovation:
Launch Cloud Computing and SaaS propositions
Customer Experience:
Drive for Right First Time performance to par or better than 20CN
21CN – Key Messages for customers
Speed:
21CN is delivering a range of higher speed access for end users in the
UK and worldwide
Choice:
21CN is enabling the mixed economy for services, bringing new
levels of choice to the market
Innovation:
21CN is introducing a new era of innovation – by BT, by our customers and
by third parties
Ways of working:
21CN is enabling new ways of working by BT’s customers,
including the introduction of enterprise cloud services
Control:
21CN is designed to pass control of new services into the hands of BT’s
customers
21CN voice migrations workshop
Pathfinder – voice customer
migration
Chris Basey
21CN PSTN/WLR Transformation
Programme Lead
18
Pathfinder - objectives
•
Deployment of like-for-like replacement products on 21CN
• POTS, ISDSN2e, ISDN30e, ISDN30DASS, DPNSS
• Remake our Portfolio
• harmonisation
• Service fulfilment, service assurance voice quality
• as good as, if not better, than 20CN
• Excellent migration experience
• predictable and controlled
• customer impact matrix
Pathfinder 1
• Two exchanges in Cardiff
• July 2008 to May 2009
• POTS customers only
• Up to 75k lines (64k customer lines)
• Slow rate of migration ie partial exchange per night
• Grooming of incompatible products and customer premise equipment
• Regression of incompatible customer premise equipment
• Learning log for review with CPs ie technology, process
Pathfinder Volume POTS (PFVP)
• Seven exchanges in Cardiff (inc Bridgend and Pontypridd)
• June/July 2010 to December 2010/January 2011
• POTS customers only
• Up to 275k lines
• Faster rate of migration
• complete exchange per night
• Grooming of incompatible products
• Minimal regression
• Maintain learning log for review with CPs
PFVP - planning principles
Plan criteria
• following discussion through Consult21
• have high degree of confidence of success regardless of start date
• maintain exit/success criteria for new technology builds and full testing periods
• maintain CP notification periods (PEWs)
• 7 DLEs – each approx 4 weeks apart
• change migration order to start with smaller exchanges
• Bridgend, Cardiff B and Pontypridd promoted to the front of the schedule
• maintain call server loading pattern
• avoid migrations and upgrades around bank holidays
• transfer engineering testing, “virtual” and “real” cutover timelines are serial
• greater opportunity for CPs to witness TE war gaming which will be based on
final solution build
• 5 week contingency built into the plan
• legacy remigrations will happen after MSAN upgrades and a minimum of Roath
and Caerphilly will be completed before the first migration
PFVP - planning principles
Vendor functionality
• Continues to be delivered during November
• First key technical sign out December 2009
• Final key technical sign out March 2010
CMSAN upgrades
• 25% of non-live sites will be upgraded before any live sites
• Test calls will be made from Barry/Bargoed before the first live site is upgraded
• Penarth will be the first live site
• 1 week stability period after Penarth and before other live sites are upgraded
• All live sites upgraded over a 5 week period in March/April 2010
Call Server upgrade
• Call server upgrades to follow CMSAN upgrades
• All live sites upgraded in April 2010
• AUP process (2 x 2 min downtime) may not be required
23
Summary of upgrade impacts on end users
Cause
Timing
Experience
Scale
CMSAN hub upgrade
Between midnight &
6am Monday to
Friday (10 mins
elapsed time)
Between 3am-5am, 5 minutes
incoming & outgoing call outage for
all customers simultaneously but
E&C calls in progress will not be
cut off. Provision data freeze 6pm
to 6am. No Network Services
freeze
Each MSAN site will be completed in one
night irrespective number of MSANs on
that site. Multiple MSAN sites may run in
parallel subject to overall throughput
limits.
CMSAN line card
upgrade
On the same night
between 1 and 30
mins after hub
outage
2 minutes incoming & outgoing call
outage for all customers in batches
of 5 linecards, successively until all
linecards have been upgraded .
E&C calls in progress will not be
cut off
Impacts all end users on an CMSAN site,
in batches of 5 linecards (max 320 end
users at a time) on a rolling basis until
the upgrade is complete
Call Server upgrade
Between midnight &
6am. Thursdays.
1 minute 30 second disruption to
calls in setup but calls in progress
including E&C calls will not be cut
off. Provisioning & Network
Services freeze from midnight to
6am.
Impacts circa 30K end users
simultaneously.
Note: Upgrades will not take place on Bank Holidays or on Maundy Thursday
Upgrade MSAN schedule Pathfinder 1
Call Server
Concentrator Unit
DATE OF MSAN
upgrade
Volume
Notes
(approx)
00.00-06.00hrs
Bristol CS003
Penarth Unit D
22/03/10
300
Customer served by 1 MSAN so 1 Hub Upgrade on the night
Cardiff CS002
Nelson
30/03/10
2K
Customer spread over 2 MSANs so 2 Hub Upgrades on the
same night
Bristol CS003
Whitchurch Unit F
31/03/10
4.5K
Customer spread over 3 MSANs so 3Hub Upgrades on the same
night
Bristol CS003
Roath Units D & E
06/04/10
14.5K
Customer spread over 7 MSANs so 7 Hub Upgrades on the
same night
Bristol CS003
Llanishen Unit C
07/04/10
7K
Customer spread over 3 MSANs so 3Hub Upgrades on the same
night
Bristol CS003
Cardiff Unit S
08/04//10
2K
Customer spread over 2 MSANs so 2 Hub Upgrades on the
same night
Bristol CS003
LLandaff Unit E
09/04/10
2K
Customer served by 1 MSAN so 1 Hub Upgrade on the night
Cardiff CS002
Ynysybwl
12/04/10
2K
Customer spread over 2 MSANs so 2 Hub Upgrades on the
same night
Cardiff CS002
Caerphilly
13/04/10
16K
Customer spread over 5 MSANs so 5 Hub Upgrades on the
same night
Cardiff CS002
Ferndale
14/04/10
5K
Customer spread over 2 MSANs so 2 Hub Upgrades on the
same night
Cardiff CS002
Tonyrefail
15/04/10
5K
Customer spread over 2 MSANs so 2 Hub Upgrades on the
same night
Cardiff CS002
Treharris
16/04/10
2.5K
Customer spread over 2 MSANs so 2 Hub Upgrades on the
same night
Cardiff CS002
Wick
19/04/10
600
Customer served by 1 MSAN so 1 Hub Upgrade on the night
Cardiff CS002
Bedlinog
20/04/10
650
Customer served by 1 MSAN so 1 Hub Upgrade on the night
Upgrade call server schedule Pathfinder 1
Call
Server
20C DLE
Catchment Area
Call Server
Volume
Upgrade
(approx)
Notes
00.0006.00hrs
Bristol
CS003
Cardiff
Unit D
20/04/10
30K
Upgrade will affect Penarth , Cardiff, Roath,
Llanishen, Llandaff & Whitchurch exchanges
simultaneously
27/04/10
34K
Upgrade will affect Wick, Bedlinog, Nelson,
Ynysybwl, Treharris, Ferndale, Tonyrefail &
Caerphilly exchanges simultaneously
System X
Cardiff
CS002
Cardiff
Unit C
AXE10
Pathfinder Volume POTS
Migration methodology
(Transfer Engineering)
21CN - connecting customers
• Traditional methods of moving customer connections are
slow, expensive & prone to human error for large volume
migration
• Pathfinder is an first opportunity to migrate live customers
using the JT47 Transfer Connection Point (TCP) Shoe
Pre 21CN voice configuration
Voice Only Customer
PSTN
Concentrator
MDF
PSTN
DLE
Pre 21CN voice configuration
Groom incompatible products
Voice Only Customer
PSTN
DLE
PSTN
Concentrator
MDF
Customers Affected
Timeline
Outages
Duration
Time of Day
10%
36 weeks to 12 weeks
before migration
1
3 mins
24/7 mainly during
the day
JT47 TCP Shoe
20C Voice Configuration
Voice Only Customer
PSTN
Concentrator
MDF
5
OVP Modules
(Over Voltage Protection)
TCP Shoe
(Transfer Connection Point)
PSTN
DLE
Install and commission 21CN network
Voice Only Customer
PSTN
Concentrator
PSTN
DLE
MSAN
MDF
NB TH
WB TH
EvoTAM
M
S
A
N
21CN
Call Server
Ethernet
Connect 21C via TCP (Transfer Connection Point)
Voice Only Customer
PSTN
Concentrator
PSTN
DLE
21CN
Call Server
MSAN
NB TH
WB TH
Ethernet
MDF
EvoTAM
Customers Affected
Timeline
Outages
Duration
Time of Day
100%
12 weeks before
migration
1
< 30 secs
24/7 mainly during
the day
Convert & apply customer data / manage churn
VDMT
Voice Only Customer
PSTN
Concentrator
PSTN
DLE
21CN
Call Server
MSAN
NB TH
WB TH
MDF
EvoTAM
Ethernet
Migrate voice customers
Pull plugs off
Concentrators
Voice Only Customer
PSTN
DLE
PSTN
Concentrator
21CN
Call Server
MSAN
NB TH
WB TH
Ethernet
Remotely
Switched.
MDF
EvoTAM
Customers
Affected
Timeline
Outages
Duration
Time of Day
Freeze Periods
100%
On the night
1
3 mins outgoing
Up to 10 mins incoming
Midnight to
6am
Order fulfilment 6pm to 9am
Network services 10pm to 6am
20C disconnection using concentrator plugs
Transfer Engineering Workflow Management
- 36 - 12 Weeks
- 12 Weeks
Go/No Go
Decision Point
Prepare
Network
Configure
+ Verify
Frames Uplift
connect 21CN
to customer
lines
Customer data
Audit
Groom Legacy
services to
retained platform
Compression
Abort
before
cutover
Capture and
translate data
Load data start churn
process
Pre-transfer
customer
checks &
audit
On the night
Migration
6pm CSS Data
freeze
10pm Network
Service frozen
Disconnect PSTN
Connect to 21CN
Modify PSTN call
routing
Update BT OSS
Post transfer
Tests
Fault Handling
9am Freeze
removed
Decision not to
fallback
+ 7 Days
Monitor
Monitor
customer
experience
TE completion
and handover
Hand over to
In-Life
management
Monitor
Network resolve issues
Initiate fallback
if necessary
Abort
during
cutover
Reverse
Migration
after Cutover
PFVP On-the-Night Timings
Not in PFVP –
RDB moves to
after 22:00
Improvement
in systems
New & improved
code – minimal
sorting
DDI Extract from CDM
MSAN Audit
CS Audit
SVI
Playbook improvement & Target automation to handle larger volumes
QG3
Extract 3rd churn
QG4
Process & Apply
3rd Churn
Load CS &
MSAN
Update VDMT & SM
17:30
Orders
Freeze starts
Extract STL
22:00
Improvement
in systems
Improvement
in systems
Network Services
Freeze starts
Process & Apply VDMT
& CS with STL
01:00
PFVP On-the-Night Timings
Outages have completed
Customers successfully working via 21C
Notify
Playbook improvement & Target automation
QG4
QG5
Prepare for batch migrations
01:00
01:45
Complete DLE batch migrations
Stability & updates to Switch Manager
05:45 06:00
Network Services
Freeze ends
08:30
Orders
Freeze ends
Recover 20C Voice Network
Voice Only Customer
21CN
Call Server
MSAN
NB TH
WB TH
MDF
EvoTAM
M
S
A
N
Ethernet
Pathfinder – where next?
• Incorporate second MSAN vendor
• Incorporate ISDN
• Prove migration experience for all products, complete DLE at a time
• Programme under development
• Huawei Northern Ireland (HNI)
• Belfast (System X)
• Pathfinder Volume All Products (PFVAP)
• Thamesmead (AXE10)
• Redditch (System X)
21CN voice migrations workshop
Break
42
21CN voice migrations workshop
21CN and CPE compatibility
Mike Piggott
21CN Customer Experience
Issue date
43
Services on 21CN vs. legacy
PSTN:
• New PSTN line cards in new MSAN edge equipment.
• IP packet based transport of voice data (legacy PSTN uses switched
circuit transport).
ISDN:
• New ISDN line cards in new MSAN edge equipment.
• IP packet based transport of voice data (legacy PSTN uses switched
circuit transport).
Broadband:
• New ADSL/ADSL2+ line cards in new MSAN edge equipment.
• Same IP packet based transport as existing broadband.
Some of these changes cause certain characteristics to differ from
those on the existing network.
44
CPE related differences
21CN PSTN
• loop current: maximum off-hook loop current reducing.
• ringing implementation moving to balanced ringing.
21CN PSTN and ISDN
• echo cancellation used unless fast modems are detected.
• audio path discontinuities when jitter buffers adapt.
• end to end delay increasing.
21CN Broadband
• No fundamental changes expected.
45
Network is built to Standards
• BT SINs (Suppliers Information Notes).
– Migrated services will continue to be consistent with what is in the
current SINs.
• UK Transmission Plan.
– 21CN meets the performance criteria & specifications of ND1701
issued by the NICC.
• Testing to date has confirmed that where equipment complies with the
full range of specifications and guidelines in these public domain
documents, it is compatible with 21CN.
• The vast majority of kit works on 21CN.
46
Objectives of CPE compatibility testing
• To help identify CPE compatibility related issues so that appropriate
solutions can be communicated to all relevant stakeholders.
• To help manufacturers and other stakeholders ensure that CPE
functions properly on 21CN.
• To help ensure that CPE compatibility related issues are
constrained to an acceptable level.
• Feedback into the 21CN design, if and when compatibility issues
are found.
47
Testing environments
• £150M investment in testing capability.
• Main CPE testing sites at Adastral Park and Swansea.
• BT’s CPE testing team Adastral based; isolated model;
experimental build capability; second line diagnostics &
investigation focused.
• Swansea 8 testing bays & breakout; part of live 21CN network;
supports more independent testing; supports high volume
testing.
• Both sites open to CPs, manufacturers, industry associations
where testing is deemed relevant.
• Results are published.
48
49
www.switchedonuk.org
50
Reporting back into Consult21.
Engagement model
Publication of test results.
CPE related policies & processes.
Incompatibility resolution.
Test partner kept abreast of public domain updates.
CPE RFI response.
Risk mitigation.
Etc etc ….
Need to test
identified & CPE
Engagement team
target “best test
partner” & engage.
CPE Engagement
Team.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
CP’s
BSIA – British Security Industry Association (Security systems)
ENA – Energy Networks Association (Gas & Electricity)
WITS – Water Industry Telemetry Standards (Water Industry)
Environment Agency
Link Network (ATMs)
Home Office – specifically custodial services (Tagging devices)
APACS – UK Payments Association (EPOS/EFTPOS)
Payphones
CAA/NATS – Civil Aviation Authority & National Air Traffic Services
Trinity House – lighthouses, coastguard
Network Rail (Railside emergency phones, signalling etc)
Lifts & Emergency Phones
Fire Industry Association
TSA – Telecare Services Association (Social & Telecare for the
vulnerable)
Test Plan &
Schedule agreed.
Testing facilitated
& executed at
Adastral/Swansea.
Test partner
engaged and
educated on 21CN
& CPE.
51
Need to know……
Testing & result publication
Test failure spreadsheet
Advice notes
Service testing availability
Manufacturer/Industry Association
engagement
Stakeholder management
End user comms
Industry comms
CPE briefings
Customer operational readiness
monitoring
Critical CPE special treatments
Line reversion process
Grooming process
CPE diagnostic process
Escalation route for utilities &
environment agency
Status of fixes
Critical customer requirements
RFI process cpe21@bt.com
52
Information sources
• General information about 21CN can be found at:
http://www.btplc.com/21cn
• Information about 21CN and migration can be found at:
http://www.switchedonuk.org
• BT Supplier Information Notes (SINs) can be found at:
http://www.sinet.bt.com
• The UK Transmission Plan can be found at:
http://www.nicc.org.uk
• RFI process, email to:
cpe21@bt.com
• Access to testing database, apply at:http://21cntestingdb.bt.com
53
21CN voice migrations workshop
Switched-on communications
Wendy Moir
Head of customer experience communications
5454
The public information campaign to
communicate about the process of
migration to BT’s next generation network
27 November 2009
Information correct at time of publication.
Please note that the latest version of this presentation can always
be found in the toolkit section within the communications area of
the Consult21 website – www.btwholesale.com/consult21
56
What is switched-on?
•
•
Switched-on is the name of the
programme of public information to
communicate BT’s migration to a
NGN.
Switched-on is not commercial in any
way and is not designed to give any
single provider a competitive
advantage. It will not communicate
any new services or benefits enabled
by the new network for BT or any other
CP.
57
The aim of switched-on
•
To create awareness with consumer and SMEs (over 250 employees)
end users about the migration and communicate details of service
interruptions and minor changes to services.
•
To ensure that customers are positively informed about the migration
process and feel a sense of reassurance.
•
To build a sense of anticipation for what the new platform will enable.
•
To be inclusive and representative of the whole industry: not to create
competitive advantage for any CP.
58
Multi-site corporate businesses and the
public sector
•
•
•
Service providers have requested that they communicate
with their multi-site corporate businesses and public
sector customers across the UK.
The industry working group has worked on materials
covering the practical process of migration to BT’s NGN
to help with the communications processes to these large
organisations.
There is now an area in the switched-on website for
corporate businesses and public sector organisations to
provide overview information on the process.
59
Creating a brand for migration communication
60
End user communication collateral
Residential
SME
61
Website
Referring sites
• These are the top referring sites for Sept 2 to date:
63
The communications toolkit
• To ensure CP generated communications regarding the new
network and the process of getting switched-on are consistent
across the industry, a comprehensive toolkit of collateral and
guidance has been produced.
• Contents include:
–
–
–
–
–
–
–
Artwork and brand guidelines including copies of the logo.
Downloadable banners for websites.
Practical process information for service providers.
Call centre team briefing information.
Key message documents for publications.
The latest version of this presentation.
Q&A documents.
• The latest toolkit materials can be downloaded from the
communications area of the Consult21 website and will be
added to over time at www.btwholesale.com/consult21
64
SOURCES OF FURTHER INFORMATION
• Information and support for communication
providers on the 21CN programme:
http://www.btwholesale.com/consult21
• The independent public information website
covering the process of migration:
http://www.switchedonuk.org
• For general information about BT’s 21CN
programme go to:
http://www.btplc.com/21CN/
21CN voice migrations workshop
Your migration toolkit –
making migrations easier
Stephen Doughty
Migration Control Centre
Operational Integrity Manager
65
Your migration toolkit – making migrations
easier
• 21CN
migration comms
• 21CN Migration Portal
• Overview, handbooks, user guides & recordings
66
21CN migration comms
• 21CN migration reports –
• Automated, event-driven 21CN migration reporting
• Aligned with the 21CN migration timeline for each migration
• Triggered by the completion of key milestones on the 21CN migration timeline
• Bespoke to each 21CN migration
• Real-Time reports –
• Quality Gates 1-6
• Quality Gate updates/interim reports
• Extension of stability period
• Abort
• Fallback
• Situation reports (RAG status)
• Summary reports • Sites In Stability Period
• Migrations Completed
• Migration Exceptions
• National Migration Schedule
67
21CN migration comms
• Quality Gate reports –
Real-time Migration Reports that reflect the completion of key milestones in the 21CN
migration timeline and describe the current situation and potential customer/end user
impact at each stage.
• QG1 – the Migration Site has entered the final 4 weeks of pre-migration activity
and is under the full control of the Migration Control Centre
• QG2 – the Migration Site is ready for the final stages of pre-migration
• QG3 – the Migration Site is ready for the commencement of the on-the-night
migration activities
• QG4 – the Migration Site has begun the on-the-night migration activities to
transfer customers to the 21C network
• QG5 – the Migration Site has successfully completed the on-the-night migration
activities and is now on the 21C network
• QG6 – the Migration Site has successfully passed the stability monitoring period,
is stable and has been released to BAU monitoring
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21CN Migration Portal
• 21CN Migration Portal –
• A web-based repository of information for Communications Providers and
Service Providers on 21CN migrations
• Not intended for end users (only customers of BT Group)
• Automates delivery of 21CN Migration Reporting for the 21CN Programme
• Central store for the bulk of 21CN migration comms
• User configurable to individual needs (opt in/opt out, push/pull)
• Accessed via the 21CN pages of www.btwholesale.com
• User Account Access Request Form available at
http://www.btwholesale.com/pages/static/Applications/Networks/mcc_hub_page/
21CN_Web_Portal_User_Guide.html
• Only get 21CN migration comms if you have registered for a User Account
• Functions & facilities –
• Search facility (by defined criteria, e.g. by PEW, DLE, migration date)
• National Migration Schedule
• PEW (Planned Engineering Work) Notifications
• Migration reports
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xxxx
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Overview, handbooks, user guides & recordings
Several documents are available to provide help, guidance and support –
•
21CN Migration Portal overview
(Explains what it is, who it’s for, what information it contains).
•
21CN Voice Reports handbook
(Provides screen shots of each type of 21CN Migration Report for Voice).
•
21CN Migration CP handbook
(Explains the timeline of events for migrating customers to 21CN).
•
XML user guide
(Explains how to set up a machine-to-machine interface with the 21CN
Migration Portal using Extensible Mark-Up Language).
•
Portal recordings
(Bite size audio/visual modules that explain aspects of using the 21CN
Migration Portal, e.g. how to access the Portal, how to use the search facility,
how to manage your account).
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21CN voice migrations workshop
Getting involved
Becky Hewlett
Consult21 lead
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What happens between now and the start of
migrations?
• Today has given you the chance to get fully up to speed on all
aspects of PFVP from BT’s overall 21CN programme strategy
to the specifics of the migrations toolkits that are available.
• It is important that we keep up the momentum of involvement
from today.
• Between now and the start of the migrations in the summer we
will be offering you a variety of opportunities to maintain your
involvement at a level that is appropriate to you and your
business.
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It’s happening anyway –
what’s the point of getting involved?
• Your customers will be affected, and will be aware of the
migration. It’s important for your customer experience that you are
able to answer any queries or concerns they may have.
• Critical customers in particular will need assistance prior to and
during migration.
• Ensure that your operational people are provided with the latest
information as we build up to the migrations, and this will help you
to have the right resources in place.
• Only by being involved do you get the opportunity to influence the
programme.
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What suits you best?
“I just need to keep generally up to speed with what’s going on with 21CN
and PFVP as part of that programme.”
Awareness
Consult21
distribution list &
website
• Quarterly webcalls
• Monthly summary
• 21CN Deployment
Strategy Plan
• Engagement Plan
• Ad hoc awareness
audios/webcalls
Engagement and influence
Implementation
& Migration
Working Group
• Monthly meetings
covering all aspects
of Voice Line
migration progress
Information to register for:
• MCC Portal
• CPE Testing
Expert groups to attend:
• E&C customers
• Remigration project
• Pathfinder progress
CPE testing involvement:
• Swansea CPE test facility
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What suits you best?
“Being aware of, and shaping the plans, policies and processes for
voice line migrations is a key part of my job.”
Awareness
Consult21
distribution list &
website
• Quarterly webcalls
• Monthly summary
• 21CN Deployment
Strategy Plan
• Engagement Plan
• Ad hoc awareness
audios/webcalls
Engagement and influence
Implementation
& Migration
Working Group
• Monthly meetings
covering all aspects
of Voice Line
migration progress
Information to register for:
• MCC Portal
• CPE Testing
Expert groups to attend:
• E&C customers
• Remigration project
• Pathfinder progress
• Communications
CPE testing involvement:
• Swansea CPE test facility
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What suits you best?
“I have operational responsibilities that require me to be fully involved
in the migrations.”
Awareness
Consult21
distribution list &
website
• Quarterly webcalls
• Monthly summary
• 21CN Deployment
Strategy Plan
• Engagement Plan
• Ad hoc awareness
audios/webcalls
Engagement and influence
Implementation
& Migration
Working Group
• Monthly meetings
covering all aspects
of Voice Line
migration progress
Information to register for:
• MCC Portal
• CPE Testing
Expert groups to attend:
• E&C customers
• Remigration project
• Pathfinder progress
• Communications
CPE testing involvement:
• Swansea CPE test facility
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We want to make being involved easy.
If it’s not working for you then let us know.
consult21@bt.com
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21CN voice migrations workshop
Questions

answers
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21CN voice migrations workshop
Summary & close of workshop
Jo Upward
Director 21CN Customer Experience
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21CN voice migrations workshop - summary
What’s does the 21CN
big picture look like?
• 21CN is here and happening
• Huge progress made on Ethernet, WBC and voice
• Building on our existing momentum
What’s involved with
voice migrations and
what are the impacts that
will affect my customers?
• The next phase of voice migrations is coming soon – called
Pathfinder Volume POTS – planning principles heard today
• MSAN and Call Server upgrades are associated
What about my
customer’s CPE?
• Well established & comprehensive programme proving CPE
compatibility which you can get involved with
• CPE testing database will help you check compatibility
How will my customers
hear about the
migrations?
• We have a public information campaign to communicate about
the process of migration to BT’s next generation network –
switched-on
• Communications toolkit available for you to use
What tools are available
to help me?
• The best tool is the MCC portal
• Lots of reports, user guides & useful info to help you
Why and how can I be
engaged?
• Various options to be involved
• We want you to be engaged – in a way that suits you
• You can influence the programme
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21CN voice migrations workshop – some final
reminders
• Please
complete the feedback form
• Speakers will be available over lunch or in the
information areas
Thank you for coming to the
workshop
Please join us for lunch on
the 34th floor
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