Chapter
8
Ch8 Checking-out
Learning Objectives
1
Explain charges to your customer
2
Learn to read an itemized bill
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Ch8 Checking-out
Checking Out
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Ch8 Checking-out
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Clerk : Good morning, sir. May I help you?
Guest : Yes, I’d like to check out.
Clerk : Certainly sir. May I have your room key, please?
A
Guest : Sure. Here it is.
B
Clerk : Just a moment, please. I’ll draw up your bill for you.
(A while later ⋯)
Mr. Thompson, your bill comes to a total of US$660. How
would you like to pay?
Guest : By credit card. Do you accept Visa?
Clerk: Yes, Mr. Thompson.
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Guest : Here you go.
(Processing the card through the credit card machine)
A
Clerk: Could you sign here, please?
Guest : Sure.
B
Clerk: Thank you, Mr. Thompson. Here are your card and
your receipt. Have a nice day.
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Vocabulary
1. total v. to reach a particular sum.
The company had losses totaling US$5 billion last year.
cf. total up to add up the numbers of
something/somebody and get a total
At the end of the game, Peter totaled up everyone’s
scores to see who won.
2. process v. to perform a series of operations on data in a
computer
All credit card transactions are processed through this
system.
A
B
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3. receipt n. a piece of paper that shows
that goods or services have been paid for
After Sandy paid her bill, the clerk gave her a receipt.
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A
B
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Idioms & Phrases
1. check out to pay your bill and leave a hotel, etc.
We checked out this morning.
A
cf. check out to examine; to take a look
B
I made a phone call to check out her number.
If I hear about a movie that sounds exciting, I’ll go and
check it out.
2. draw up to make or write something that needs careful
thought or planning
David was asked to draw up plans for the new case.
Sam drew up a list of all the things he wanted to do in his
summer vacation.
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Grammar Corner
by + N/Ving
Tina entered a good university by hard work.
My father makes a living by repairing computers.
A
B
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Explaining Charges to
Your Customer
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Guest : Hi. I want to check out now.
Clerk : May I have your room number, please?
Guest : Yes. It’s 1806. And here’s my key.
Clerk : Thank you. Room 1806. Mr. Parker?
Guest : Yes. That’s right.
Clerk : All right, Mr. Parker, here’s your bill. The total
comes to NT$8500. Could you go over the itemized
bill to make sure if everything is all right?
Guest : Sure. … Excuse me, what’s this NT$150 for?
Clerk : Let me see it. Oh, that’s for the mini-bar. Our record
shows that you had a can of beer and a can of coke.
Is that correct?
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A
B
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Guest : I am afraid there is a mistake. I only had two bottles
of water. And as I recall, the water is free.
Clerk : Let me check it again. Oh, you are right. I am truly
sorry about that.
Guest : And what about the 5% and 10% charges at the
bottom?
Clerk : Oh, the 10% is the service charge, and the 5% is
the government tax.
Guest : All right, I get it.
Clerk : I am sincerely sorry about the mistake. Now, your
total is NT$8350. How would you like to pay? By
cash or by card?
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A
B
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Guest : Credit card, please.
Clerk : OK. Please sign your name here.
Guest : Here you go.
Clerk : Here is your receipt.
Guest : Thanks.
Clerk : Thank you very much Mr. Parker. We hope
to see you again in the future.
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A
B
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Vocabulary
1.total n. the final number or amount of things,
people etc. when everything has been counted
A
My friend went to Europe last month. Her travel
B
expenses reached a total of NT$500,000.
2. record n. information about an event or series of events
that is written down or stored on computer, film etc., so
that it can be looked at in the future
Mary keeps a record of her daily expenses. So she will
always know how much she has left.
3. mistake n. something that has been done incorrectly
Sometimes it takes courage to admit one’s own mistake.
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4. tax n. money that you have to pay to the government so
it can pay for public services
As the citizens of our country, we are obliged to
pay taxes.
5. sincerely adv. in a way that shows what you
really feel or think about somebody/something
Satisfied with the services of the hotel, Mary sincerely
hopes that she can visit it again in the near future.
 sincerity n. the condition of being open and genuine
Jack is a man of sincerity.
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A
B
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Idioms & Phrases
1. come to to be a total amount of
The bill comes to NT$1,500.
2. go over to examine carefully
Before you hand in your test sheet, please go over
every answer again.
3. itemized bill a list that includes details of each thing
Tim carefully checked each charge on the itemized bill
before he paid.
A
B
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Grammar Corner
show/reveal that S + V ⋯
know/understand whether S + V⋯
wonder why S + V ⋯
The study shows that AIDS is a deadly disease.
I don’t know whether Mike is fit for the job.
I wonder why the little boy cried last night.
A
B
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Reading an Itemized Bill
Read the itemized bill below and complete the conversations
that follow according to the bill.
The Paradise Hotel
No. 568 Guanzi Rd., Tainan , Taiwan, ROC
Tel: 06-2879-0253 http://paradise.tainan.com.tw
Guest Name: Jonathan, Smith Mr.
Home Address: 5841 Bryant Ave, Rosemead, CL. U.S.A.
Nationality: American
Passport Number: 500987342
Room NO.: 1502
NO. of Guests: 2
Arrival: November 8
Departure: November 13
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Date
Description
Charges
November 8,
9, 10, 11, 12
＆ 13
deluxe double
room
× 5 nights
NT$ 4,500 × 5 nights = NT$ 22,500
NT$ 22, 500
service charge
10% × (NT$ 4,500 × 5
nights) = 2, 250
NT$ 24,750
tax (VAT)
5% × (NT$ 2,250 × 5
nights) = 562.5
NT$25,312.5
November 9
laundry service NT$ 500
Balance
NT$ 25,812.5
November 10 room service
NT$ 1,200
NT$ 27,012.5
November 10 massage × 2
NT$ 2,000
NT$ 29,012.5
November 11 facsimile
service
NT$ 100
NT$ 29,112.5
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Date
Description
Charges
Balance
November 12
mini-bar
NT$ 150
NT$ 29,262.5
November 13
international
call X 2
NT$ 120
NT$ 29,382.5
minus deposit paid
Amount Due
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-NT$ 1,000
NT$ 28, 383
Thank you for choosing the Paradise Hotel.
We look forward to serving you again in the future.