VTH Benchmarking
Project Update
James W. Lloyd, DVM, PhD
Assistant to the Dean
Director, Office of Strategy and Innovation
College of Veterinary Medicine
Michigan State University
Background
 VTH
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Business Model project
NCVEI leadership – AVMA funded
Campus visits – pre and post
 Interest
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in benchmarking
AAVMC – comparative data
NAVCA – 2004, 2005
AAVC – 2005, 2006
VTH Benchmarking Task Force
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Mimi Arighi
Jim Brawley
Roger Fingland
Gary Foltz
Ron Haffey
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John Haven
David Lee
Dennis McCurnin
Cecil Moore
Ralph Richardson
Renee Knosby
Coordinated by NCVEI: Howard Rubin, Jim Lloyd
Why Benchmark?
 Enhance
 Internal
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comparisons
Identify performance trends over time
 External
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management of operations
comparisons
Compare performance to similar
operations
Benchmarking Challenges
 Deciding
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Establishing standard definitions
 Who
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what to measure
compiles the data?
AAVMC comparative data report?
 Does
everyone participate?
 Reporting frequency?
Suggested Starting Data Points
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Gross revenue
Case load
State support
FTE faculty
House officers
FTE staff
Staff expense
Direct costs (drugs, medical supplies)
Accounts receivable
Staff turnover
Key Issues
 Definitions
 Top
line vs. by service
 Report content and format
Progress Report
 Review
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by beta-testers complete
Fall 2006
 Programming
currently underway
 Website up soon – ncvei.org
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Data entry and reporting
Next Steps
 Plug-in
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Final testing
Establish baseline
 Final
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2005-06 data
fine-tuning (if any)
Go live for 2006-07 data
 Comparative
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data report
Develop consistency with
NCVEI benchmarks
Next Steps
 Customer
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(cont.)
service benchmarking
Existing surveys collected – NAVCA
Task force assembled
Develop consensus on core
Alpha/beta test
Website?
Next Steps
 VTH
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(cont.)
Veterinary Management Group?
Early discussions underway
Successful private practice model
Use NCVEI benchmarks as a starting
point
Additional data?
Meetings/discussions (2x/year)
Costs vs. benefits
Questions?