Children’s Wellbeing
Stakeholder Event
11th April 2014
Introduction and
Housekeeping
Jo Davidson:
Director of
Children’s Wellbeing
Access to
Information and
Advice for Families
and Professionals
Les Knight:
Head of Additional
Needs
Family Information Service –
a single point of information
Family information directory
Our family information directory
helps parents, carers and
professionals find useful local
services.
It comes in three parts:
To find services for families, visit
the family service directory
To find both registered and
unregistered local childcare
providers, visit the childcare
directory
To find information about services
for children with special educational
and other needs, visit the
Herefordshire local offer pages
Documents
Positive Activities Bromyard Area - 103kb
Positive Activities in Leominster and
Wigmore Area - 192kb
Positive Activities in Ledbury Area - 8kb
Related pages
Schools directory
Family Services Directory and
Childcare Directory
 Alphabetical lists of Providers
 Searchable Directory
 Favourites/Basket Function
 Click on individual entries – Contact details and
what they offer
Changes to the SEN system –
Children and Families Act 2014
• Age range - birth to 25
• Provide children, young people and their parents greater
control and choice in decisions
• Replace Statements of SEN and s139a Learning
Difficulty Assessments with a 0 to 25 Education, Health
and Care Plan (EHC Plan) -Focus on outcomes
• Offering families personal budgets for all key agencies
• Closer multi-agency/partnership working in particular
requiring LA and health authorities to work together.
• Local Offer
The Local Offer
• Information for families and practitioners – ‘clear,
comprehensive and accessible’
• ‘Responsive to local need’ with families involved in
development and review - duty is to consult
• Not just a directory
• How to access services (‘transparency’) as well as
description of provision
• Must include education (incl. schools), health and
social care – ‘must co-operate’
• Working with the web team - Interactive feedback
• Keeping it up-to-date!
The Local Offer –
Not A Directory
Prepared for
SE7 by Sharon
Smith
Hampshire
Parent/Carer
Network
They often receive conflicting advice
and simply do not know who to trust to
give them the information that will
help them… Parents report that they
tend to only trust other parents’ advice
who have already been through the
system and understand which direction
to go in.
The Local Offer –
Not A Directory
The Local Offer has to deliver:
Prepared for
SE7 by Sharon
Smith
Hampshire
Parent/Carer
Network
A one-stop shop for parent carers
to access all of the information that
they will need relating to their
child/young person – so that
parents know exactly where to go
every time that they need help or
information.
The Local Offer
A local authority must publish
information about:
The provision it expects to be available in its
area at the time of publication for children
and young people who have special
educational needs, and…
The provision it expects to be available
outside its area at that time for children and
young people for whom it is responsible.
The Local Offer
The provision referred to is:
a)
b)
c)
d)
education, health and care provision;
other educational provision;
training provision;
arrangements for travel to and from
schools and post-16 institutions and
places at which relevant early years
education is provided;
e) provision to assist in preparing children
and young people for adulthood and
independent living.
The Local Offer
A local authority must keep its local offer
under review and may from time to time
revise it.
It must also publish comments received and
its responses to the comments
Herefordshire Local Offer for SEN, Disability and other Additional Needs
Welcome to Herefordshire’s Local Offer!
This is intended to be a ‘one-stop shop’ that allows parents, carers, family
members and practitioners working with families to find the information they want.
At the present time, the development of the Local Offer web pages are at a
relatively early stage of development and the information available will grow over
the next few months.
The aim is that it will be quick to find the information that you want and that the
information is presented in a clear and understandable fashion. To help us to do
this, please use this feedback link to tell us if you have not been able to find what
you want or if the information is confusing or out of date. You will find that each
of the pages of the local offer also have a feedback facility.
If you want more detail about how the Local Offer should work, please follow this
link…local offer. This link also provides information on the Children and Families
Act 2014 which requires Local Authorities to create the Local Offer. If you just
want to get on with using the information, click on one of the sections below.
Top Tasks – What do you want to know?
How do I get a statement for my child?
Can I get an education, health and care plan (EHCP) for
my child?
Will I be entitled to transport to school if they have a
disability?
What do I need to do if my child is diagnosed with a
disability?
Where can I get respite from my caring duties?
How do I get financial support for my child?
Do I need a social worker?
Main Sections
 Education Services
 Moving to Independence
 Health Services
 Education, Health and Care Plans
 Social Care Services including Short Break/Respite Service
 Voluntary Organisations and other sources of help
How do I get financial support for my
child?




Education
Social care
Health
Other sources of financial support
What if my son or daughter needs more support than the
school can provide? Additional funding until July 2014
For children with statements, including pupils in special schools, the
additional funding is described in the statement which is reviewed at
least annually. Parents and carers are invited to every annual
review. The funding is at one of two levels described in the next
paragraph.
This funding is provided into the budget of mainstream schools at
the start of the financial year. If the school feels that a higher level of
funding is required, the school can apply for ‘banded funding’. The
school brings the evidence to a panel made up of school and local
authority representatives experienced in SEN. The panel can agree
one of three outcomes: band 3 £1350; band 4 £5,500; or, that the
evidence does not support the allocation of additional funding.
Education - local offer
What do our Educational Settings Offer?
•
•
•
•
Early Years Settings
Schools
Post-16 Education and Training Providers
Special Schools and Other Specialist/Alternative Provision
My Child has a difficulty with…? Different Barriers to Learning
•
•
•
•
•
•
autism and other complex communication difficulties
behavioural, emotional and social difficulties
language and communication
hearing and visual impairment
learning difficulty
physical and medical
Voluntary and support services - local offer
Voluntary and support services
Hereford Carer Support
For information visit the HCS website
Marches Family Network
For information visit the MFN website
Parent partnership service
For information visit the parent partnership service page
Link to regional information
Link to national directory of voluntary organisations
SENDirect e-brokerage system–
Herefordshire Pilot Site
•
•
•
•
•
•
•
•
Consortium of 8 leading national charities
One of 10 LAs nationally to win bid to pilot
Will be part of Local Offer
Aims to link Parents and Providers
Funded by the DoH and DfE
Currently developing software
Planned launch in March 2015.
Need parents and providers to sign up to test it
SENDirect website www.sendirect.org.uk
Herefordshire
Children’s
Integrated
Needs
Assessment
INTERIM FINDINGS
Leonie Roberts
Interim Consultant in Public
Health
Needs Assessment
 Demographics
 Health
 Education
 Safeguarding
 Services
 Key
themes
Demographics
 39,900
children
and young people
 Notable drop at 19
– University
Expected population changes
Migration is the key driver of demographic
change



1800 to 1900 live
births per year
Number of births to
UK women remained
constant (1600 per
year)
Increase in number
of births from EU (150
in 2012)



Young adults (18-25
are the most mobile
Net out-migration of
young adults (18-25)
Dampened by
increased migration
from overseas
Smoking
Substance
misuse
Sexual
activity
Alcohol
Mental Health and
Well-being
HEALTH THROUGH
THE LIFE COURSE
Health and wellbeing
Early years (0-4 years)
 Infant
mortality rate per 1000 live births
was 3.9 for the period 2009-2011 (4.4
England average)
 Low birth weight varies by practice 5.7%
to 8.8% (County average 7.4%)
 Smoking rate at time of delivery 11.2 per
100 maternities (13.2 England average)
 Breastfeeding initiation rate of 73% (64%
national)
Immunisation
The county is not meeting the 95% coverage
needed to protect the most vulnerable children
100.0
95.0
ENGLAND
90.0
WEST MIDLANDS
85.0
COMPARATOR GRP
80.0
Herefordshire PCT
75.0
70.0
DTaP/IPV/Hib prim
MenC prim
MMR1
Hib/MenC booster
PCV booster
Health and wellbeing
Age 5 to 19
 58
deaths between 2002 and 2011. Traffic
accidents were the most common cause
 Teenage conceptions 26.0 per 1000 girls
aged 15-17. (30.7 per 1000 England)
 44.4% of 12 year-olds had evidence of
dental decay (33.4% in England)
 Obesity among year 6 pupils varies from
9.7% to 25.7% (16.5% county average, 19%
national)
Hospital admissions
3500
3000
0-4
2500
5-9
2000
10-14
1500
15-19
1000
500
0
2008/09
2009/10
2010/11
2011/12
2012/13
25000
20000
DSR per 100,000 population
15000
10000
5000
0
DSR
Q1 least
deprived
Q2
Q3
Q4 most
deprived
County
16603.7
18333.3
16089.6
23188.7
18801.2
Most common hospital
admissions
 Age
0-4 Viral and acute respiratory
admissions
 Age 5-14 Respite care (35%)
 Age 15-19 Respite care(25%) and
pregnancy related (15%)
 850
respiratory admissions age 0-19. 40%
from the most deprived areas.
Alcohol Attributable
admissions to hospitals
160
140
120
100
80
60
40
20
0
Males
Females
Persons
Education population
 21,700
children attending state-maintained
schools: 12,700 at primary level and 8,900 at
secondary
Actual and forecast pupils in Herefordshire schools (compared to resident population)
16,000
14,000
12,000
Number
10,000
8,000
6,000
4,000
2,000
Primary school pupils
Residents aged 4 to 10
Secondary school pupils
Residents aged 11 to 15
-
Year
Education
Total Number of English as an Additional Language pupils
1,400
1,200
1,000
800
600
400
200
0
Spring 2011
Summer
2011
Autumn
2011
Spring 2012
Summer
2012
Autumn
2012
Spring 2013
Summer
2013
Autumn
2013
Educational development
Age 22 months to 10 years


SES – Social
economic
status
Q–
Cognitive
score
Educational attainment
 Early
years – above
the national
average
 Key stage 1 – same
as national
average
 Key stage 2 – 71%
below national
average
 Early
years – Free
school meals
below the national
average
 Key Stage 1 – FSM
slightly below
national average
 Key stage 2 49%
FSM, 20% LAC
“The difficulty of doing GCSEs when
you’re coping with homelessness and
just trying to survive” Young person in
Hereford
Percentage of Pupils Achieving 5+ A* - C including English and
Maths
80.00%
70.00%
60.00%
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%
Herefordshire
England
Post 16 Qualifications
Percentage of students achieving at least 2 substantial Level 3
qualifications against Statistical Neighbours
98.00%
96.00%
94.00%
92.00%
90.00%
88.00%
86.00%
84.00%
82.00%
Safeguarding and social care
for vulnerable children and
young people
39,900
1604
216
239
Vulnerable Children
Defining vulnerabilities is difficult - Children who are at risk of, or
who are already experiencing, social and emotional problems.
Vulnerability may be linked to disadvantage and poverty
 Young
carers
 Gypsy and
travellers
 Children
experiencing
domestic violence
and abuse
 Homeless
 Mental
health
issues
 Young offenders
 Looked after
children
 Disabled children
Vulnerable children



1400 children claiming
disability living
allowance
311 children and
young people on the
carers register. Only
11% of carers are on
the register
255 Gypsy and Roma
children and young
people known to the
Council

113 people aged 10-17
entered the youth
justice system for the
first time. (2012/13)

This equates to 671 first
time entrants per
100,000 youth
population. This is
higher than the West
Mercia rate of 546 per
100,000
Homeless
5

4.5
No. per 1000 h/holds
4
3.5
3
2.5
2
1.5
1
0.5
0

Herefordshire has a high
rate of homelessness this
means that more
children compared to
the national and
statistical neighbours’
average will become
homeless
Over half of households
labelled homeless have
dependent children
equating to 201 children
Children in need
Child who is unlikely to have, or have the opportunity to have
a reasonable standard of health and development without
any support provided by a public authority

1139 children in need
(excluding LAC, CPP)
1800
1600
1400

Herefordshire’s rate
of children at 445.5
per 1000 children is
higher than national
(325.7)and statistical
neighbours (301.5)
1200
1000
800
600
400
200
0
Jun- 2009 Jun-2010 Jun-2011 Jun-2012 Jun- 2013
Type of abuse for Children in
Need
Children in need 2013
50.0%
45.0%
18% NOT
RECORDED
40.0%
35.0%
30.0%
25.0%
20.0%
National
15.0%
10.0%
5.0%
0.0%
Herefordshire
Statistical Neighbours
Looked after children
A looked after child (LAC) is a child who is accommodated by the local
authority either as a result of voluntary agreement by their parents or as a
result of a Care Order issued by a court of law to safeguard the child
 241
LAC in
Herefordshire
 67 LAC per 10,000
in December 2013
 47 per 10,000
statistical
neighbours
250
200
150
100
50
0
Jun2009
Jun-2010 Jun-2011 Jun-2012
Jun2013
Looked after children
Types of Abuse/Neglect Recorded for LAC
40
35
30
25
20
15
10
5
0
Not Specified
Neglect
Domestic
Abuse
Physical Abuse
Emotional
Abuse
Other
Unrecorded
Sexual Abuse
Child or young
person as
abuser
Children with child protection
plans
90
80
70
60
50
Rate of Children becoming the subject of a CPP through
out 2012-2013
40
30
20
Rate of Children being on CPP at the end of 31 March
2013
10
0
 239
children with CPP in June 2013 (an
increase of 36% since June 2012)
Children exposed to domestic
violence
Source
Maximum number of children in
Q4
Q1
Q2
Q3
2012-13
2013-14
2013-14
2013-14
WMWA
145
151
119
138
WMP
429
454
513
501
WMP
10
21
13
29
65
47
58
55
WMWA
Number of children exposed to
domestic abuse crimes and
incidents
Children Exposed to DA three or
more times
Number of children involved in
MARAC cases
What are the main
issues facing
vulnerable children
and young people in
Herefordshire?
The main issues are:





Poor parenting
Funding / service &
budget cuts
Rural isolation & rural
service issues
Lack of support to
address needs
Lack of early
intervention
What support do
children and
young people
think they need?
•
SUPPORT WORKERS - long-term, consistent
and skilled support
•
MENTORING – support from others who
have been through similar situations
•
SUPPORT PLANS – help practically and
emotionally through adverse life events and
transitions
•
POSITIVE INTERVENTIONS – targeted support
•
SAFE, WARM, AND SOCIAL ENVIRONMENTS
•
EMOTIONAL SUPPORT
“I’ve known people who
are struggling, thin and
• PRACTICAL SUPPORT
underweight. You can’t
bear to look at them. They • AVOID CRISIS INTERVENTION THAT PUTS YOU
have no strength left in
AT INCREASED RISK
them. The Herefordshire
system is not working for
anybody”
What support do organisations
think children and young people
need?

Early holistic intervention

Consistent support from key workers

Improve the ability of schools to support issues

Greater focus on holistic family support and
family assessments

Parental support and education
“We need to offer consistent and early intervention
to prevent escalation and families having to enter
crisis situations before help is provided.”
Statutory Sector Representative
How are services addressing
the needs?

The responsibilities for preventing vulnerable
children and young people from becoming ’in
need’ or looked after are shared between a
relatively small, and ever decreasing, number of
statutory, voluntary and private sector services

The size and scale of the voluntary sector working
with children and young people generally in
Herefordshire appears to be small in comparison
with other counties.

Expect 150 organisations to be working children
and young people. Only identified 30.
The Local Authority LAC team do a
good job engaging young people and
supporting schools
Headteacher
“It’s warm, interesting
people, nice workers.
If it wasn’t here crime
would go up a bit.
Here you make more
friends, youth workers
communicate with
you, they teach you
stuff…helpers…if
there’s stuff going on
at home they are
“ Young people have such a turn-over
here for us. They
of workers, rather like the chaos in their
teach you life skills.”
lives. “ Headteacher
Young person
“You have to accept that there is no
attending a youth
money, but when you are rock bottom club
that’s not good enough.”
“Would like to see children supported at
an earlier opportunity, rather than
waiting until the risks become so great”
What are the best things that are
happening in Herefordshire?
Figure 2:
Survey respondents perceptions of best things happening to address risk factors
7%
13.5%
17%
19%
34%
(4 respondents)
(8 respondents)
(10 respondents)
(11 respondents)
(20 respondents)
Working more
effectively with
schools
Desire to improve
services &
provider
communication
Co-ordinated
interventions CAF system and
collaboration
Effective work
with families &
troubled family
programme
MASH and multiagency working /
collaboration
“The MAG is very
good for sharing
information and
signposting children
for the necessary
support, although
due to the ever
reducing services this
can take quite a long
time…”
Voluntary Sector Representative
3 examples of Herefordshire working at it’s best:
• Using the Solihull approach to support and develop foster carers
• Building a community based youth service
• Testimonies from CYP to the importance of good practitioners of social care
How do
respondents
rate the
effectiveness
of support?
Survey respondents rating of the effectiveness of the support children and young people get
Not very
good
Quite
good
Good
Very
good
31%
51%
15%
1.5%
Text analysis of the 50+ survey comments on the effectiveness of support
that vulnerable children and young people get when they need it shows:
•
13 respondents highlighted mainly single services or initiatives that they thought were good and
effective
•
11 respondents highlighted a concern that services focus mainly on crisis-response
•
10 respondents referred to inconsistency of services
•
7 respondents were concerned about the high-turnover of staff, affecting the quality of relationships
•
6 respondents referred to the unresponsiveness of services and indicated that help came too late
•
4 respondents referred to how difficult vulnerable children and their families found getting the
support they needed
What did the research tell us?



Surveys revealed a greater focus on
service-centred issues facing
vulnerable children and young
people in Herefordshire, rather than
a person-centred focus
Person-centred issues highlighted
correlated with the issues facing
young people across the UK. One
exception may be that of ‘rural
isolation’.
Defining what constitutes
vulnerability against the Level Needs
Structure in Herefordshire, may help
clarify the understanding of
thresholds of social care.
Key themes
 Inequalities
“The foundations for virtually every
aspect of human developmentphysical, intellectual, and emotional
are laid in early childhood” MARMOT
in health, education and
safety
 Data quality
 Information on service provision
 Referrals and integration of service
provision
 Early intervention
 Staff development
“Child abuse casts a shadow the length of
a lifetime” Herbert Ward
Bringing it all together
Integration
“Preventing child maltreatment requires action at the level of
the individual, family, community and society– not simply
intervening when problems emerge but reducing the
circumstances in which they are likely to develop.. Thus it is
necessary to reduce poverty ands social isolation, as well as
invest in services which help families foster good relationships,
as well as provide the more specialist services when there are
early signs that problems are emerging. What’s more,
relatives, friends and neighbours all play an important
role in keeping children safe by stepping in to help
when families are under pressure”
NSPCC 2014
Thank you for listening
Any questions?
Workshop 1:
From the information you have just seen:
1) What data/intelligence do you feel is missing or
would you expect to have seen in the needs
analysis?
2) We need to do some detailed work on mapping
current services in the county but to start this can
you provide details of existing Herefordshire
services that support children & families?
3) In your view are there gaps in what services
should be available for children and families?
Herefordshire’s
Approach to Early
Intervention
Philippa Granthier:
Head of Children’s
Commissioning
A definition of early intervention
“intervening early and as soon as possible to
tackle problems emerging for children, young
people and their families, or with a population
most at risk of developing problems. Early
intervention may occur at any point in a child
or young person’s life.”
Targeting partners resources
40,000 children aged 0-19 in the county
4,500 children living in poverty
4,900 children with educational needs
2,000 children known to social care
600 NEETS and unknowns
200 “troubled families” to support every year
Proposal – Family Strategy
Key principles
• Prevention and early intervention is preferable
• Parents bring up children and we need to
support them to do that well
• Empower families to have a greater say
• Focus on the whole family to improve outcomes
• Use interventions that are proven to work
• Support access to universal and community
services
• Integrate and co-locate services
• One key worker that “holds” the family
Workshop 2:
Developing a Family Strategy
1. Undertake a SWOT (strengths, weaknesses,
opportunities and threats) analysis of current
situation in Herefordshire and proposal for
developing a Family Strategy
2. If early intervention was working well, what
would it look like and what outcomes would it
achieve?
Next Steps
• Collecting feedback from stakeholders
• Reviewing Levels of Need
• Draft Family Strategy and action plan over
summer
• Consultation
• Finalise and implement
Working in
Partnership:
The Homestart
Example
Mandie Preece:
Homestart
“Tots to Teens”
Investing in our Future
Targeted Intervention for Families
0-19yrs
Home-Start Herefordshire
Evidence of need
• Volunteer Contact forms identified increasing amount
of support for the over 5s
• Organisers increased involvement in CAFTAC meetings
at schools relating to over 5s behaviour, attainment,
social skills and school attendance
• Increased number of referrals/ enquiries for
befriending support for children 5yrs +
• Impact Assessment carried out by the LA identifying a
need for a volunteer befriending service for the over 5s
in Herefordshire – gap in service for vulnerable families
/ HSH own research project
Pilot Project working with children
5-16yrs
• 6 month pilot project working with 5 families
with older children.
Needs identified included
• Struggling due to family breakdown
• Risk of exclusion from school & poor attainment
• Risky behaviour
• Isolated due to domestic abuse
• Disadvantaged due to debt-related issues
How volunteers helped….
• Engaging directly with the children to access
service (clubs etc), support with homework
(projects etc), encourage positive relationship
with parents/carers to avoid family breakdown
• Supporting children to make healthy choices and
manage risk (cooking, exercise, containment,
signposting to other agencies)
• Support children to take part in community
activities, school forums, school councils (peer
support, CYPP shadow boards)
Impact of our Intervention
Child’s journey of change
Parents journey of change
Targeted and Specialist Family Support
Services
• LA invitation to Tender –Targeted Family Support
services for Herefordshire which included
Outreach Befriending Support for 0-19yrs …
“a befriending service that will provide ‘team
around the family’ intervention for families”
Which will
• Provide an outreach service to families
• Support families in their homes with issues
highlighted in a CAF
Outcomes for targeted intervention
• Reported increase in children & young people participating & included in
activities
• Child & young people can accept boundaries and instructions that are in
place to protect them
• Families report they have joined community activities
• Child/young person or family engage in activities to improve confidence
• Parents supported into employment, training or further education
• Children & young people report joining a group e.g. guides, youth clubs,
cubs
• Families able to fully utilise benefits and universal services to which they
are entitled
• Families report satisfaction and improved outcomes
• Children & young people report satisfaction and improved outcomes
Referral route/ levels of need
• Befriending service to work with families
identified as level 2 & 3 but may include level 4 if
identified as part of a step up or step down
process
• Level 2 - Additional needs identified within universal provision
• Level 3 - Multiple additional needs requiring integrated support
• Level 4 – Children with specialist and intensive needs
Referrals route -
through MAG (Multi- Agency Group meeting)
Home- Start support as identified on CAF Action/Delivery plan –
Outcome agreed
Targeted intervention
• 3 month (12 week) intervention plan which
includes
• 1 or 2 indentified outcomes that the family
works towards (highlighted in CAF Action plan)
• Action plan – how this will be achieved
• Review action plans at week 4, 8 & 12 &
receive feedback from volunteer, parent and
child/young people
Case Studies
* Primary-aged child identified needs – poor attainment
at school outcome supported learning at home (8 yrs)
* Secondary-aged child identified needs – isolated due to
disability- outcome support in accessing
services/extending social networks for child (14yrs)
* Mother of teenage son – struggling with debt and
coping with son’s challenging behaviour – outcome
maximising income & emotional support – identifying
positive risk-free activities for son (15yrs)
* 8 year old girl – challenging behaviour & self harming
outcome supporting with boundaries and providing
containment for child & parents
Monitoring & Evaluation
• Additional paperwork to capture child/young
people’s feedback (Contractual requirement/ good
practice /safeguarding)
• 12 week Action Plans – regularly reviewed and
updated
* Initial Visit
* Review visits
* Ending visit and action plan
• Chronology
• Multi-agency reports
• Volunteer support & supervision
“Looking to the Future”
• Providing a much-needed support services for
vulnerable families in the county
• Evidence to secure additional funding – Resultsecuring £30,000 from Children in Need to work
with children 5-14yrs
• HSH respected & recognised within the
framework of Family Support services for
Herefordshire
• Securing additional funding from Herefordshire
Council to deliver targeted support for more
families in 2014/15
Key Points to working with over 5s
• Recruitment & Marketing is key! – appropriate volunteers that
are willing and experienced to work with the over 5s
(availability including after school and school holidays)
• Planning this isn’t just an add on it’s a whole new way of
working and needs to be planned for accordingly – Child
focused/ child feedback including initial visits/ reviews and
ending – child’s journey from their perspective not just the
parents
• Prep course- sessions that are focusing on the over 5s - this
includes safeguarding e.g. disclosures/self harming/ risky
behaviour/internet safety etc
• Training for staff
• Multi-agency working linking with schools/colleges etc (MAG)
• Regular evaluation and review
Feedback from Volunteers
Targeted support is ....
“Purposeful”
“Sometimes challenging but achievable as you
are working towards particular outcomes and
aims which focuses the mind”
“Families feel empowered as they build
resilience within their family rather than
becoming reliant on the support of the
volunteer”
Feedback from Service Users
What Families said/told us:
“Home-Start have been the most important support service to our family”
“Thanks to Home-Start our family is much happier, confident and receiving the
help that was needed. Everybody has been kind, helpful and positive and
honest which is important to us”
“Home-Start has made my life more positive’”
“Fantastic service and I am so lucky to have such a wonderful volunteer”
“Home-Start are a godsend not just to people like my family and myself, but to
all people who need help”
“I have made more progress in the few months with Home-Start than I have
had with most other organisations in the last 30 years. I feel that people
are now listening to me and helping instead of telling me to go away, move
away or stop being stupid”
“Since the Home-Start volunteer has been visiting our granddaughter we have
seen a marked improvement in her behaviour’
Close
Chris Baird:
Assistant Director,
Education &
Commissioning
Thank you for coming
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