Employer Forum on Child
Support Issues
Brought to you by the
Child Support Directors Association
of California
March 28, 2012
1
Today’s Agenda
• Child Support Program - Overview
• Income Withholding Orders (IWO) &
National Medical Support Notice
(NMSN) – Employer Responsibilities
• Electronic Income Withholding Orders
(e-IWO)
• State Disbursement Unit - Overview
• Employer Data Maintenance
• Panel Q & A
2
Child Support Program
– Created by Congress in 1975
– Designed to recover money from parents
whose children received welfare
– Evolved into a program serving the needs of
parents paying support, those receiving, and
the children
– Working towards serving the needs of our
partners
– Today, serves more non-welfare families
• 87% non-welfare Nationally
• 76% non-welfare in California
3
Structure of the Program
Federal Office of Child Support Enforcement
(OCSE)
California Department of
Child Support Services
(DCSS)
58 Counties with 51 Local Child
Support Agencies
(LCSAs)
4
Who Do I Contact?
• State DCSS vs. Local Agencies
(LCSA’s)
• Closest agency or issuing agency?
• Customer Connect
• Interactive Voice Response (IVR)
5
What Services Do We Provide?
• We promote family self sufficiency through
– Establishing paternity for children conceived
out of wedlock
– Establishing and enforcing child support
orders
– Establishing and enforcing health insurance
orders
• Collections go to the families before the
government
• Reducing the number of families on aid
6
Collections
• Nationally, 65.5% of all support is
withheld from wages and salaries
• California’s collections 2011 were $ 2.3
billion
– $ 1.4 billion of that was withheld by employers
• 62% of the money we are sending to
families has come from you, the
employers
7
Withholding Support
and
Providing Health Coverage
8
Child Support Guidelines
• Income
• Visitation
• Hardship / Deductions
–
–
–
–
–
–
–
–
Union Dues
Mandatory Retirement
Other minor children residing with parent
Spousal/child support being paid for other relationships
Catastrophic losses
Work-related expenses
Uninsured medical
Other factors
9
Child Support Agency
Responsibilities
• Obtain an Income Withholding Order and
health insurance coverage in every case
• Serve employer within 15 days
• Verify employee information with employer
• Provide the custodial party with the health
insurance information for the child
10
Employer Responsibilities
•
•
•
•
•
Provide copy of IWO to employee
Withhold support
Enroll health coverage
Forward Support
Complete the Wage and Insurance
Verification Form
• Notify LCSA if employment ends and
provide new information
• Refrain from negative action upon
employee due to IWO or NMSN
11
Employers Should Not…
• Accept Income Withholding Orders that are
not payable to the State Disbursement Unit
• Accept Income Withholding Orders received
on an incorrect or old form
– Form number is OMB0970-0154 or
– FL-195/OMB0970-0154
Contact payee on existing IWO requesting updated order
with corrected payee / corrected form
12
Priority of Orders and Liens
1. Child Support order
2. Bankruptcy order
3. Federal Administrative Garnishment
4. Federal Tax Levy*
5. Student Loan
6. State Tax Levy
7. Local Tax Levy
8. Creditor Garnishment
9. Employer deductions
*Levy received prior to Child Support order has
priority.
13
Applying Withholding
1.
2.
3.
4.
5.
6.
Current Child/Family Support
Medical Support, if on IWO
Health Insurance Premium
Current Spousal Support
Child/Family Support Arrears
Spousal Support Arrears
Note: Current Child Support always takes priority over
other deductions (with possible exception of IRS tax
liens).
14
Determining
Net Disposable Income (NDI)
• Gross earnings less ONLY:
– Mandatory deductions
• State & federal tax, SDI
– Mandatory union dues
– Mandatory retirement (not 401k)
15
What are Earnings?
• Earnings are defined by Family Code
Section 5206 as:
•Wages
•Salary
•Bonuses
•Vacation Pay
•Retirement
•Commissions
•Dividends
•Royalties
•Residuals
•Payment for independent
contractor services
16
How Do You Handle Employee
Inquiries?
• Why is the order so high?
• How do you expect me to live on this
check?
• Can’t I work out a better payment
plan?
Employers should not be answering these
questions…encourage your employee to
contact the Department of Child Support
Services that initiated the IWO
17
Medical Support
• Court ordered coverage versus a specific
monthly dollar amount
• Within 20 business days of the date of the
NMSN, you must forward a copy to the group
health plan provider
• Open enrollment requirements shall not apply
• Health Insurance Includes
– Medical
– Dental
– Vision
18
Medical Support Continued
• Employee must maintain health insurance, if available,
for the child at reasonable or no cost.
– Reasonable if cost is not more than 5% of
employee’s gross income
• This percentage applied to the cost difference of
the employee only plan versus the cost to add
the child
– Considered unreasonable if the employee is entitled
to a low-income adjustment unless court orders
otherwise
– Accessibility of Health Insurance defined as “within
50 miles of the supported child’s residence”
– California’s Healthy Families program meets the
medical support obligation if the employee enrolls
the child
19
Confidentiality
• Case records are confidential
• Employers can only be given information to
comply with the IWO or NMSN
• LCSA can only discuss case as it relates to
the employer’s ability and/or obligation to
process the IWO
20
Questions??
21
22
California State Disbursement Unit (SDU) Functions:
• Collection Processing
• Disbursement Processing
• Electronic Help Desk
State (DCSS) and County (LCSA) Functions:
• Case Management
• Fund Allocation
• Non IV-D Customer Service
We now have a centralized phone number (866) 901-3212.
23
• Remit all California income-withheld child support
payments to the CA SDU
• Include necessary employee identification
information
• Electronic payments are fast, efficient and the
preferred way to streamline payment processing
• Electronic payments are required by law for many
employers
• CA Family Code 17309.5 - Employers required to remit
EDD or FTB payments electronically must also remit child
support electronically
24
• ACH (Automated Clearing House) Credit
• Push a payment from your account to the SDU
account
• ACH Debit
• Pull a payment from your account to the SDU
account
• Check
25
•
Benefits of electronic payment options
•
•
•
•
•
•
Fewer errors
No lost checks
Saves time and money
Reduces risk of the theft and fraud
Faster SDU collection receipt and processing.
It’s green
26
Contact SDU to
Receive Guide and
Enrollment Form
Receive
Guide and
Form
Complete and
Return Form
to SDU
Create and
Send Test File
to SDU
Receive
Authorization
from SDU to
Remit
Make a
Payment
ACH Credit Flows
ACH
Operator(s)
SDU Bank
Employer Bank
$
$
Debit
Employer
$
Credit
SDU
27
Contact SDU to
Receive Guide and
Enrollment Form
Receive Guide
and Form
Complete and
Return Form to
SDU
Create and
Send Test File
to SDU
Receive
Authorization
from SDU to
Remit
Make a
Payment
There are two ways to register.
• Employers can complete the enrollment information
online at the SDU website at www.casdu.com
• While there you can download or print the Employer Handbook.
• Employers can initiate the process by contacting the
SDU by phone at (866) 901-3212 or e-mail at:
casdu-electronichelpdesk@dcss.ca.gov
• The SDU can send the employer an Enrollment Form.
28
Contact SDU to
Receive Guide and
Enrollment Form
Receive Guide
and Form
Complete and
Return Form to
SDU
Create and
Send Test File
to SDU
Receive
Authorization
from SDU to
Remit
Make a
Payment
• Once Employers receive the
Enrollment Form they must
complete the form and return it
to the SDU by fax, e-mail or mail.
• Fax: (888) 587-5471
• Email: casduelectronichelpdesk@dcss.ca.gov
• Mail: P.O. Box 981326
West Sacramento, CA
95798-1326
29
Contact SDU to
Receive Guide and
Enrollment Form
Receive Guide
and Form
Complete and
Return Form to
SDU
Create and
Send Test File
to SDU
Receive
Authorization
from SDU to
Remit
Make a
Payment
Employers working with their financial institution and
technical department, create and send a test file to
the SDU.
30
Contact SDU to
Receive Guide and
Enrollment Form
Receive Guide
and Form
ACH File Structure
Complete and
Return Form to
SDU
CCD+ and CTX820
Record Layout
Create and
Send Test File
to SDU
Receive
Authorization
from SDU to
Remit
CCD+ and CTX820
File Format
Make a
Payment
Testing Complete
• File Header Record (1 Record) - Immediate Origin and Destination
• Company Batch/Header Record (5 Record) – Identifies the
Employer and briefly describes the purpose of the entry
• Entry Detail Record (6 Record) – Debit/Credit Indicator
(Transaction Code), Name, Account Number, Identification
Number
• Addenda Record (7 Record) – Used to supply additional payment
information related to the Entry Detail Record
• Company/Batch Control Record (8 Record) – Contains entry
counts, totals and dollar amounts of the preceding Entry Detail
Records
• File Control Records (9 Record) – Contains accumulations of entry
counts, totals and dollar amounts from the Company/Batch Control
Records within the file
31
Contact SDU to
Receive Guide and
Enrollment Form
Receive Guide
and Form
ACH File Structure
Complete and
Return Form to
SDU
CCD+ and CTX820
Record Layout
Create and
Send Test File
to SDU
Receive
Authorization
from SDU to
Remit
CCD+ and CTX820
File Format
Make a
Payment
Testing Complete
CCD+
CTX820
File Header Record
Company/Batch Header Record
Entry Detail Record
Addenda Record (1 addenda
with 80 byte Payment Related Information Field)
Entry Detail Record
Addenda Record (1 addenda
with 80 byte Payment Related Information Field)
Entry Detail Record
Addenda Record (1 addenda
with 80 byte Payment Related Information Field)
Entry Detail Record
Addenda Record (1 addenda
with 80 byte Payment Related Information Field)
Company/Batch Control Record
File Control Record
File Header Record
Company/Batch Header Record
Entry Detail Record
Addenda Record (up to 9,999 addenda
with 80 byte Payment related Info Field)
Addenda Record
Addenda Record
Addenda Record
Addenda Record
Entry Detail Record
Addenda Record (up to 9,999 addenda
with 80 byte Payment related Info Field)
Addenda Record
Addenda Record
Addenda Record
Addenda Record
Company/Batch Control Record
File Control Record
32
Contact SDU to
Receive Guide and
Enrollment Form
Receive Guide
and Form
ACH File Structure
Complete and
Return Form to
SDU
CCD+ and CTX820
Record Layout
CCD+ and CTX820
File Format
Receive
Authorization
from SDU to
Remit
Make a
Payment
Testing Complete
CTX820
CCD+
101999999999955555555550612051000A094101BANK NAME
COMPANY NAME
00000000
5200COMPANY NAME
1091000011229669
Create and
Send Test File
to SDU
YOUR
1445556677CCDCHILD SUP 020301020301
6220730002227007002
0000018000BROK01
IOWA
091000011229670
STATE OF
705DED*CS*111111*020301*0000018000*999999999*W*JONSEYKEV*19000\
00011229670
6220730002227007002
0000004476COMLO01
IOWA
1091000011229671
STATE OF
705DED*CS*222222*020301*0000004476*999999999*W*JOHNSONJOH*19000
\
00011229671
6220730002227007002
0000002538COML01
IOWA
1091000011229672
STATE OF
705DED*CS*333333*020301*0000002538*999999999*W*NAMELASTFIR*1900
0\
00011229672
8200000006000000000000000000000000000000000025014004465
091000010000000
101999999999955555555550612051000A094101BANK NAME
YOUR COMPANY
NAME 00000000
5220YOUR COMPANY NAME
9999999999CTXCS PAYMENT
061205
1999999990000001
622999999998555555555555555550000000001
CASDU
1000000000000000
705ISA*00*
*00*
*ZZ*11-1111111
*ZZ*CASDUSTATE
DISB*061206*16500010000001
7051*U*00300*000000001*0*P*>\GS*RA*11-1111111 *CASDUSTATE
DISB*061206*1651*00000020000001
70500011*X*003070\ST*820*9999\BPR*D*88.47*C*DXC*CTX*01*999999999*01*07
1004501**99-0003000001
7059999999*000000001*01*999999999*DA*BANKACCOUNTNUMBER*20061106*PCS\D
ED*CS*12345604001
7059*061204*2500*111111111*Y*EMPLOYENAM*06305\DED*CS*CASENUMBR*061204
*6347*99990005001
7059*Y*EMPLOYENAM*06305\SE*5*9999\GE*1*000000011\IEA*1*000000001
00060000001
822000000200000000000000000000000000000000009999999999
9000001000001000000040000000000000000000000000000000002
9000001000001000000040000000000000000000000000000000002
33
Contact SDU to
Receive Guide and
Enrollment Form
Receive Guide
and Form
Complete and
Return Form to
SDU
Create and
Send Test File
to SDU
Receive
Authorization
from SDU to
Remit
Make a
Payment
• Upon successful completion of the test file, the
SDU sends employers an Authorization Letter that
includes the bank routing and account number for
transfer of funds
• Employers can begin sending payments to the
SDU by ACH Credit
34
Set Up Account and
Register
Receive E-mail with
Password
Log In to Account
Enter Payment
Profile Details
Make a Payment
• To make ACH Debit payments using the CA SDU
website, employers must first register.
• Once registered, employers can make payments by
ACH Debit
•
•
By phone (866) 901-3212
Online www.casdu.com
• ACH Debit payment methods include:
•
Direct withdrawal from checking or savings account
•
•
If your account has a Debit Block, contact your bank.
VISA or MasterCard credit or debit card
35
Set Up Account and
Register
Receive E-mail
with Password
Log In to
Account
Enter Payment
Profile Details
Make a
Payment
Employer Registration
• Access www.casdu.com
• Click the Employers
button to register to
make payments
electronically
on behalf of employees
• Click the Register Now
button
• Enroll to set up an
electronic account
36
Set Up Account and
Register
Receive E-mail
with Password
Log In to
Account
Enter Payment
Profile Details
Make a
Payment
Employer Registration (continued)
• Enter company details
• Create a meaningful User ID
• Username and FEIN are required
for system access
• Enter primary and secondary
contact information
• Click Submit
• A Temporary Password will be sent
to you via the Primary contact
e-mail
• The password is unique and can be
changed by you
37
Set Up Account and
Register
Receive E-mail
with Password
Log In to
Account
Enter Payment
Profile Details
Make a
Payment
Employer Registration (continued)
• Review the company details
you entered
• Click Done
38
Set Up Account and
Register
Receive E-mail
with Password
Log In to
Account
Enter Payment
Profile Details
Make a
Payment
Once you receive your
password you may
access www.casdu.com
• Enter your Username and
the Password you
received via e-mail
• Click the Submit button
You will be prompted to
change your password
39
Set Up Account and
Register
Receive E-mail
with Password
Log In to
Account
Enter Payment
Profile Details
Make a
Payment
From here you may
make a payment or
create a payment
template
Let’s make a payment.
• Click the employer
Make Payment button
40
Set Up Account and
Register
Receive E-mail
with Password
Log In to
Account
Enter Payment
Profile Details
Make a
Payment
• You have the choice to pay
using your checking,
savings, VISA, or
MasterCard
• Enter your checking or
savings account information
OR
• Enter your VISA or
MasterCard account
information
• Enter your employees’
information
• Click Submit to make this
payment
41
Set Up Account and
Register
Receive E-mail
with Password
Log In to
Account
Enter Payment
Profile Details
Make a
Payment
After account setup and payment profile entry is
completed, employers have two system features
available to make a payment by ACH Debit
• Manual entry
• Enter employees’ child support payment information
manually
• Bulk upload
• Create and upload a file containing employees’ child
support payment information
We will go over the bulk upload process later.
42
Set Up Account and
Register
Receive E-mail
with Password
Log In to
Account
Enter Payment
Profile Details
Make a
Payment
Verify the information
and click Submit
43
Set Up Account and
Register
Receive E-mail
with Password
Log In to
Account
Enter Payment
Profile Details
Make a
Payment
To save this information
for your next payment
click Save As Template
Payment method
information stored in the
payment profile is safe
and secure!
44
Set Up Account and
Register
Receive E-mail
with Password
Log In to
Account
Enter Payment
Profile Details
Make a
Payment
• Create a Template Name
• You can add or remove
employees even after you
have created a template.
• Click Add Employee or
Remove Selected Employee
and follow the instructions.
• Type in employee
information
• Click Submit
45
Set Up Account and
Register
Receive E-mail
with Password
Log In to
Account
Enter Payment
Profile Details
Make a
Payment
• Verify your payment
amount and the information
• If you need to make changes
click Modify.
• If you are ready to make
the payment click Submit
• The system will show a
confirmation page and a
confirmation will be
e-mailed to you.
46
Set Up Account and
Register
Receive E-mail
with Password
Log In to
Account
Enter Payment
Profile Details
Make a
Payment
• Once you click Submit
you will see a
confirmation page
• For your convenience
a confirmation will be
e-mailed to you.
47
Set Up Account and
Register
Receive E-mail
with Password
Log In to
Account
Enter Payment
Profile Details
Make a
Payment
Bulk Upload
• Create a Comma Separated Value (CSV) file and
store it on your system.
• Upload the file containing employees child support
payment information.
48
Set Up Account and
Register
Receive E-mail
with Password
Log In to
Account
Enter Payment
Profile Details
Make a
Payment
Bulk Upload (continued)
If you have already input your choice of payment,
you may begin to process your bulk upload. If not,
enter your checking or savings, VISA, or
MasterCard account information.
49
Set Up Account and
Register
Receive E-mail
with Password
Log In to
Account
Enter Payment
Profile Details
Make a
Payment
Bulk Upload (continued)
• To access your saved
payment profile details,
enter your Template
Name and click Load
Template.
• If you did not save your
payment information,
enter your checking,
savings, VISA, or
MasterCard account
information
50
Set Up Account
and Register
Receive Email with
Password
Log In to
Account
Enter
Payment
Profile Details
Make a
Payment
Bulk Upload (continued)
• For instructions on how
to create and use the
Bulk Upload click the
View Instructions link
51
Set Up Account and
Register
Receive E-mail
with Password
Log In to
Account
Enter Payment
Profile Details
Make a
Payment
Bulk Upload (continued)
• Detailed instructions as to
how to create a comma
separated value (CSV) file on
your system are available.
• Required payment
information includes:
• 13- or 15-digit Participant ID
number
• Social Security number
• Case number (required if the
payment is Non IV-D)
• Payment amount
• Payment date
52
Set Up Account and
Register
Receive E-mail
with Password
Log In to
Account
Enter Payment
Profile Details
Make a
Payment
Bulk Upload (continued)
• Enter your CSV file
name or click Browse to
upload your CSV file
from your system
• Once you locate the file
on your system click the
Submit button
53
Set Up Account and
Register
Receive E-mail
with Password
Log In to
Account
Enter Payment
Profile Details
Make a
Payment
• Review payment
verification
• If any information is
incorrect, click the Modify
button and make your
corrections
• Once all information is
correct click Submit
54
Set Up Account and
Register
Receive E-mail
with Password
Log In to
Account
Enter Payment
Profile Details
Make a
Payment
• Once you click Submit
you will see a
confirmation page
• For your convenience a
confirmation will be
e-mailed to you.
55
• Payments sent directly to custodial parties must
now be sent to the State Disbursement Unit (SDU)
as per California Family Code Section 5235(e)
• Do not send payments to the SDU until a case has
been assigned by the SDU and you have received
a CSE case number
56
The SDU recognizes and appreciates the integral role
of employers in California’s child support program.
• Remit all California wage-withheld child support
payments to the SDU
• Choose an electronic payment option that fits your
needs
• Paper payments can be sent to:
PO Box 989067
West Sacramento, CA 95798-9067
Include: the employee name, social security number, CSE
participant number, amount, date of withholding and CSE case
number for Non IV-D payments.
57
• California Department of Child Support Services Web
www.childsup.ca.gov
• The SDU offers a dedicated team of professionals to
support all aspects of employer child support
payment processing
• Contact us using any of the following methods
–
–
–
–
Phone (866) 901-3212
E-mail casdu-electronichelpdesk@dcss.ca.gov
Fax (888) 587 5471
Web www.casdu.com
58
Questions?
59
The California Department of
Child Support Services (DCSS)
Program
Relationships
Employers and DCSS
March 28, 2012
60
DCSS Mission Statement
Enhance the well-being of children and the
self sufficiency of families by providing
professional services to:
•
•
•
•
Locate parents
Establish paternity
Establish/Enforce orders-financial support
Establish/Enforce orders-medical support
61
Building Bridges
•Employers
•Employment Development Department (EDD)
•Office of Child Support Enforcement (OCSE)
•Department of Child Support Services (DCSS)
•Child Support Enforcement System (CSE)
•Employer Data
62
RELATIONSHIPS
Employers, EDD, OCSE and the DCSS Mission
LOCATE
EMPLOYER
DE 34
OCSE
FPLS
DE 6/9C
EDD
SDNH
NDNH
FCR
ESTABLISH
•Paternity
•Support
CSE
ENFORCE
•IWO
•e-IWO
•NMSN
SDNH: STATE DIRECTORY OF NEW HIRES
FPLS: FEDERAL PARENT LOCATOR SERVICE
NDNH: NATIONAL DIRECTORY OF NEW HIRES
FCR: FEDERAL CASE REGISTRY
63
Employer Information Request
(EIR)
http://www.childsup.ca.gov/Portals/0/employer/docs/E
mployer_Information_Request_Form.pdf
64
Conflicting Information
IWO
NMSN
2.5 MILLION UNCONFIRMED RECORDS
Verifications
65
Employer Information Request
(EIR)
66
YOU Are A Critical Partner!
• e-IWO
•Increase accuracy and reliability of data
•Single point of contact for e-IWO questions
•Save time money and resources
•
State Services Portal – March 2012
• Debt Inquiry
• Providing small insurance companies an avenue to report payments
and settlements
• Lump Sum
• lumpsumresponseteam@dcss.ca.gov
• 916-464-6640
• Employer Information Request form (EIR)
• Improves delivery of support enforcement documents
• http://www.childsup.ca.gov/Portals/0/employer/docs/Employer_Inform
ation_Request_Form.pdf
• DCSS Employer Portal
• Improve delivery of services
67
Vision and Values of DCSS
CHILDREN CAN RELY ON THEIR PARENTS FOR THE FINANCIAL AND
MEDICAL SUPPORT THEY NEED TO BE HEALTHY AND SUCCESSFUL
•
•
•
•
•
•
Commitment to Children and Families
Fairness and Respect
Quality Customer Service
Cooperative Partnerships
Integrity and Ethical Conduct
Operational Excellence
68
• Employer Maintenance Customer Service
• (888) 898 1743
• edmv@dcss.ca.gov
– John Contreras
• (916) 464 6595
• Internet:
• http://www.childsup.ca.gov/Default.aspx
• Email Updates:
– http://www.childsup.ca.gov/Employer/Emai
lSubscription.aspx
Questions?
70
Employer Workshop
The electronic Income
Withholding Order project
e-IWO
Bill Stuart
Federal Office of Child Support Enforcement
71
What is e-IWO?
•
•
•
•
States electronically send IWOs
Employers electronically acknowledge IWO
The Portal - One “point of contact”
Federal Employer Identification Number
(FEIN) is key
• Handles terminations, lump sum payments
• Implementation Options
– System to system
– Fill-able PDF and Spreadsheet
72
Get Rid of the Crates!
73
e-IWO Process Flow
74
Portal Registration
• Everyone must register
• Complete a Profile form
• Registration includes Agreement
System to System
Implementation
•
•
•
•
Flat File or XML Schema offered
Mapping
IWOs received in file/batches
Employer generates
Acknowledgement
• Error files returned
• Manual processing minimized
• 3-5 Month IT project
eZ-IWO No Programming
Options
• Option 1
– PDF Income Withholding Order and
– PDF Acknowledgment
• Pretty Darn Fast
• Option 2
– PDF Income Withholding Order and
– XLS Acknowledgment
• Xtreme Lightning Speed
The PDF Acknowledgment
Option
•
•
•
•
•
In production
Sample – next slide
Reduces the IT resources required
Accept or reject the IWO
Acknowledgment information
provided to States
• Handles termination and lump sums
79
The XLS Acknowledgment
Option
•
•
•
•
•
In Production
Sample
Reduces the IT resources required
Accept or reject IWO
Acknowledgment information
provided to states
• Handles termination and lump sums
States Using e-IWO
Arizona
California
Colorado
District of Columbia
Idaho
Illinois
Indiana
Massachusetts
Michigan
Missouri
Nebraska
New Jersey
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Texas
Virginia
Washington
West Virginia
235+Employers on e-IWO –
Comprising 2,350+ FEINs
Accor of N.A.
Adecco
ADP
Costco
DOD
Dollar General
Dollar Tree
Express Professionals
Jack in the Box
KBR
Kelly Services
Meijer
Pepsi
Peoplelink
Quest Diagnostics
Ruby Tuesday
Target
Tyson Foods
UPS
Time Warner Cable
UPS
USPS
Verizon
Yum! Brands
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Improvements!
• E-mail process and error notifications
• Enhanced editing
• e-IWO information on Web
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Ready, Set, Go!
Speed records will be broken with this
process!
What do I need?
•Secure File Transfer Protocol (SFTP)
Server or
•FTP Server with a Virtual Private Network
•We will help you get set up!
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Ready, Set, Go!
I want to do this!
How do I get started?
•No cost to the employer!
•Fill out Profile, FEIN Spreadsheet
•We establish connectivity with you
•Conduct a test
•Start receiving Acknowledgments!!
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The Benefits
• Adding additional employers (for states)
or states (for employers) is straightforward
• Increases collections
• Saves time, money, and resources
• Ensures uniform IWO data from all states
• Increases accuracy and reliability of data
• Acknowledgement provides timely
feedback
Resources
• Software Interface Specification
Document (SIS)
http://www.acf.hhs.gov/programs/cse/ne
whire/employer/publication/eiwo/sis/eiwo
_sis_qc.htm
• e-IWO Workgroup
• 33 States; 65+ employers - monthly calls
• e-IWO Workplace
• Minutes of meetings, business rules, etc.
• Contact Bill Stuart to register and access
the Workplace
In Summary
DO THIS
e-IWO
NOT THAT
Questions & Answers
Contact Information
Bill Stuart
william.stuart@acf.hhs.gov
518-399-9241
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Child Support Directors
Association
916-446-6700
www.csdaca.org
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