Claudette D. Johnson
(630) 642-6895
33 Siems Drive Glendale Heights, IL. 60139
Hcmjohnson@aol.com
Objectives
To obtain a responsible and challenging position with a Hospital where my work experience will have valuable
application and utilization of my opportunity for advancement, incorporating management and technical skills.
Career Achievements
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Successful hiring of Float Pool staff and Administrative Supervisor Staff- retention of all supervisor 14 but 2
hired (1 transferred out of town, 1 for career advancement to director)
Reduced the number of turnover of float pool staff- 2% from 6%
Consistently promoted to various positions of oversight with employers
Under actual budget in all departments managed all 4 years.
Increased staff satisfaction score from 62% to 92%
Nominated Employee of the year 2012 and 2013
Rank top quartile of all managers– 2011-2013
Rank top 10 of all organizational managers in 2012
Nursing /Management Experience
December 2013- October 2014
Director of Patient Care Support Services
Northwest Community Hospital 800 West Central Road Arlington Heights, Illinois 60005
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Directorship for the following units: Inpatient wound Care (3), Medical Interpretation Services (6), Spiritual
Care Services (14), Float Pool Staff (82), Observation Assistants (14) and Administrative Supervisors (8)
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Responsible for staffing, budget, payroll of 6 departments
Responsible for interviewing, hiring, and staff development of staff in all areas
Patient Satisfaction initiative for all departments
May 2013- December 2013
Northwest Community Hospital
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Interim Director of Patient Care Support Services
800 West Central Road Arlington Heights, Illinois 60005
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Added Management of Inpatient wound Care and Medical Interpretation Services to scope of supervision in
addition to Management of Chaplains (14), administrative assistant (3), Float Pool Staff (82), Observation
Assistants (14) and Administrative Supervisors (8)
Responsible for staffing, budget, payroll of 8 departments
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Responsible for interviewing, hiring, and staff development of staff in all areas
Patient Satisfaction initiative for all departments
March 2012 – October 2014
present role
Northwest Community Hospital
Manager of Spiritual Care Services added to
800 West Central Road Arlington Heights, Illinois 60005
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Management of 14 chaplains and 1 administrative assistant, responsible for managing
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Responsible for staffing, budget, payroll of spiritual care services staff
Responsible for interviewing, hiring, and staff development of staff
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Unit support of Palliative Care and Mental Health spiritual care needs
Implementation of Spiritual assessments to meet Joint Commission requirement
Monitoring of Patient Satisfaction initiative for SCS
February 2010 - October 2014
Northwest Community Hospital
Manager of Nursing Support Services
800 West Central Road Arlington Heights, Illinois 60005
Manager of two departments- the Administrative Supervisor and the Float Pool
 Administrator on site of 400 certified bed hospital, average daily census 260-300 inpatients
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Supervises approximately 105 FTE´s in Patient Care Support Services Department- 82 Float Pool and 10
supervisors
Responsible for 24 hour staffing projection and implementation, in collaboration with Team Members,
Facilitators, Managers, Scheduling, and appropriate members of the Operations Team.
Financial responsibility -Capital and expense budget forecasting
Responsible for interviewing and hiring and leadership development and supervision of 12 Nursing
Supervisors.
Responsible for quality improvement, JACHO and patient flow initiative
Performance annual evaluations for Administrative Supervisors & Float Pool staff
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In charge of interviewing and hiring for both departments
Handling HR related issues- coaching, suspension, termination of employees
Handles all payroll and payroll related issues
Assist educators in planning orientation of new employees, Monitors compliance of staff of educational
mandatory education
Plans orientation and mentoring of Nurse Residents
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Back up Emergency Management Coordinator
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Back up Bed Huddle coordinator
Revision and formulation of policies and procedure related to department
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Staff development and Float Pool staff relations, professional development and QI advisor
Clinical decision making to support staff in provision of care and to meet department and organizational
goals.
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Direct and supervise staff to provide high quality, safe, cost effective patient care supporting unit initiative
Committee Activities:
 Nurse Executive Committee
 Emergency Management Committee
 Domestic Violence Champion
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CORE Corporate Safety Committee
Linen Committee
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Fall Prevention Committee
Patient safe handling Committee
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Patient flow Committee
ANA member
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IONL(Illinois Organization of Nurse leaders) member
July 2006 - October 2008
Northwest Community Hospital
Administrative Supervisor Facilitator
800 West Central Road Arlington Heights, Illinois 60005
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Responsible for interviewing and hiring of Administrative Supervisors
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Coordinates the orientation of Administrative Supervisors
Monitors compliance of staff of educational mandatory education
Handles day to day management of the Administrative Supervisors
Supervises the daily staffing and trouble shooting of daily issues on the night shift
Incident Commander in Code Triage in the absence of the Administrator on Call
Preceptor and Educator of New Administrative Supervisors
Coordinator of Code Blues and Medical Emergency Team
Liaison between families, physicians and patients
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Pronouncement of deaths, medical examiner notifications
Administrative Supervision of Nursing and all other hospital department employees on Night shift
Supports and/or assists in coordinating patient placement activities, depending on time of day and census
volume to support of patient flow
Committee Activities/ Achievements:
 Domestic Violence Champion
 Workforce Violence Committee Member
 Corporate Safety Committee Member
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Presenter Schwartz rounds
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Initiated and formulated computerized reporting and storage of information for supervisors
July 1998 - July 2006
Northwest Community Hospital
Administrative Supervisor
800 West Central Road Arlington Heights, Illinois 60005
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Responsible for interviewing and hiring of Administrative Supervisors
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Coordinates the orientation of Administrative Supervisors
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Handles day to day management of the Administrative Supervisors
Supervises the daily staffing and trouble shooting of daily issues on the night shift
Incident Commander in Code Triage in the absence of the Administrator on Call
Preceptor of New Administrative Supervisors
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Coordinator of Code Blues and Medical Emergency Team
Liaison between families, physicians and patients
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Pronouncement of deaths, medical examiner notifications
Committee Activities:
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Domestic Violence Champion
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Workforce Violence Committee Member
Corporate Safety Committee Member
Code Blue Committee
Corporate Safety Committee
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Corporate Staff Relations Council Member
Cultural Diversity Committee
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ANA member
February 1990 - July 1998
Northwest Community Hospital
Practitioner Teacher
800 West Central Road Arlington Heights, Illinois 60005
Clinical resource for all nurses on the night shift
 Responsible for interviewing Practitioner Teacher
 Precepts and Coordinates the orientation of Practitioner Teacher
 Monitors compliance of staff to hospital policy and procedure
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Day to day management of the night shift
Orientation educator on the night shift
Supports the Administrative Supervisor on night shift
Clinical resource for clinical issues
Member Code Blue and Medical Emergency Team, and any clinical issues that may arise
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Assist in clinically evaluating patients
July 1985 – February 1990
Northwest Community Hospital
Float Pool Critical Care Nurse
800 West Central Road Arlington Heights, Illinois 60005
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Responsible for direct care management of patients, floating to all units of the hospital, including Critical Care
and Emergency Room
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Ventilator and hemodynamic competent
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Coordinated and managed the opening of the original Same Day admission unit
Relief Charge Nurse for units
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Member Corporate Nursing Practice Committee
Member Corporate Staff Satisfaction Committee
October 1979 - July 1985
Northwest Community Hospital
Orthopedic Nurse
800 West Central Road Arlington Heights, Illinois 60005
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Responsible for managing RN patient care tasks
PM Charge Nurse
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Orientation Coordinator and preceptor of new employees
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Orthopedic Resource Nurse
Committees / Achievement
 Safety Committee Member
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New Product Committee Co- chair
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Hospital Open chart audit committee
Unit Council Chair- Staff relations
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Orthopedic Nurses Association
July 1976 - October 1979
Northwest Community Hospital
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Medical Surgical Nurse
800 West Central Road Arlington Heights, Illinois 60005
RN patient care duties
Charge Nurse PM shift
Preceptor to New RNs
Member Hospital Audit Committee
Member New Product Committee
Education
Saint Mary of Nazareth School of Nursing | Diploma in Nursing
1976
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Graduated with highest Honors- second in a class of 80 nursing students GPA: 3.8
Grand Canyon University | Bachelors of Science in Nursing
2011
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GPA: 4.0
Grand Canyon University | Masters of Science in Nursing - Nursing Education
October 2013
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GPA: 4.0
Certification/Continuing Education
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ACLS Certified
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CPR Certified
CPI certification
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CPR Instructor
Community Service
PTA member
1998-2010
Volunteer School Nurse- Vision and hearing testing
2003- 2010
Blood Drive Assistant Coordinator
2007- 2010
Young at Hearts- In charge of organizing volunteers and EKG testing of all Glenbard East HS students 2009-2010
Athletic Booster Parent Representative
2008-2010
NEDSRA Volunteer- Special Olympics
2008-2012
References
Christy Micke, Friend
1705 Hickory Lane Arlington Heights, IL. 60005 847-259-7159
Kathy Ferket, Director Patient Care Support Services Northwest Community Hospital 800 W. Central Road
Arlington Heights, IL 60005 847-618-7943
Katy Mills, Friend 1609 Gladstone Glendale Heights, IL. 60139 630-808-2402
Jean Altizer, Manager Patient Care Support & Nurse Scheduling Northwest Community Hospital 800 W. Central
Road Arlington Heights, IL 60005 847-618-7932
Traits
Quick learner, hardworking, proactive, great attendance record, people person, creative, multi-tasking skills, and
organize. Staff development skills