Citizenship : Pakistani ▪ Date of birth : 17 April 1981
Contact
Tel : 0092-333-6800880
E-mail :bilalmustafa101@gmail.com
Personal INFO
House No 677-A, Satellite Town, Sargodha, PAKISTAN.
CNIC No : 34601-9926503-9
Father Name : Javaid Iqbal Cheema
Marital status: Single
I have Masters Degree MBA, with specialization in Human Resource Management. And having 7 years of working experience in Healthcare (Hospital), Office Management, Marketing, Customer Services and in
Telecom sector.
I am experienced in conducting staff performance evaluations, Organize staff training sessions, workshops and activities and also able to maintain office work .
Profile
Objective A Challenging related position in the company of professionals where logical skills and confidence can be adopted to gain positive experience. Being a committed person, high level of devotion and satisfaction will be returned .
Education
2012
2007
MBA in Human Resource Management
Virtual University, Pakistan
Bachelor in Arts.
Punjab University ,Lahore, Pakistan
2005
1999 to 2001
1997 to 1999
Diploma in Tourism & Hotel Management
TDCP-ITHM (Institute Of Tourism & Hotel Management, Faisalabad), Pakistan
ICS – Computer Sciences
I M C B F-8/4, Islamabad, Pakistan
Matriculation
I M C B F-8/4, Islamabad, Pakistan
Work Experience
(4 th Sep 2012 to Till Date)
Currently I am working in Healthcare sector at Mubarak Medical Complex, As HR
Supervisor. And my Duties are as follows:
 Develop daily plans to carry out assigned activities.
 Schedule meetings (group and individual); make travel arrangements as necessary.
 Ensure that complaints and grievance procedures are properly handled.
 Perform human resources tasks as assigned.
 Welcomes new employees to the organization by conducting orientation.
 Providing information regarding health awareness or disease prevention.
 Provides payroll information by collecting time and attendance record.
 Submits employee data reports by assembling, preparing, and analyzing data.
 Maintains quality service by following organization standards.

I worked with IBN JAUZI Mega-Distributor of WATEEN TELECOM, As BDO & IT
In charge. There my duties were as follows:
 Customer Handling.
 Supervision.
 Marketing.
 Reporting To Zonal Sales Manager.
 Public Relation.
 CPE WiMax Devices Selling.
 Longitude & Latitude measurement using GPS Device.
 Installation of CPE devices.
 Technical Supports about CPE Device & Networking.
 Giving Awareness about Broadband Wimax Technology.
(3 rd Dec 2007 to 19 th Jan 2009)
I worked in Warid Telecom as Customer Service Relation Officer. There my duties were as follows:
 Customer Handling.
 Billing.
 Shift In charge.
 MNP (Mobile Number Portability).
 Selling SIMs.
 Pre-Paid & Post Paid Customer Queries Handling.
 Public Contact`s & Telemarketing.
 In House Office Work.
 Compiling & Saving file`s, Customer`s Data & Record.
(5 th Nov 2005 to 10 th Nov 2007)
I worked in World Online as Customer Service Relation Officer. There my duties were as follows:
 Customer Service.
 Dialup connection and Modem configurations.
 OS Configuration.
 Client handling at helpline.
 Connection setting.
 Solving customer queries.
(1 st Feb 2003 to 30 th Apr 2004)
Pearl Continental is one of the leading hotels in Pakistan, during my stay I was responsible for Restaurant activities in the specified area my responsibilities included:
(5 th Sep 2005 to 5 th Oct 2005)
 Customer Handling.
 Receiving, Welcoming and Greeting Guests.
 Asking for needs of the Guest regarding the restaurant services.
 Reporting to Restaurant Manager.
 Monitoring Daily Sales Volume.
 Daily update report of Restaurant Worker`s Activities for Food & Beverage Manager.
 Daily report of sale & equipment’s used in the restaurant.

Technical
1 year Diploma in Tourism & Hotel Management from Insitute of Touisum and Hotel Management,Faisalabad,PAK.
Computer Skills
Microsoft Office, Hardware & Software Repairing, Urdu In page, knowledge of Local Area Networking.
Installation of Operation systems, E-commerce, Adobe Photoshop CS3, Web Page Development.
Activities and Interests
Sports Body Building (Mr. Punjab 3 rd , Mr. Sargodha 3 rd ) Football (Captain of my college Team),
Snooker, and Swimming.
Internet Chatting and Surfing Internet
Languages
Urdu (native) Punjabi (fluent)
Reference will be Available on Demand
English (fluent)