ST. Frances Cabrini Medical Center is proud of its dynamic management. Its vision and strategies are innovative and forward looking – welcoming changes and willingly adapting to market demands. In the end, this will help the hospital remain strong even in uncertain times. This provides a very distinct advantage in the industry and augurs well in insuring tat its overall objectives are met. OUR MISSION To provide a patient-centered environment that will enable the healing of the body, mind and spirit of our patients, achieved through the holistic integration of the best medical care, modern technology and complementary healing therapies. A PHILOSOPHY OF EXCELLENCE Excellence is fulfilling our potential to be the best that we can be through a strong commitment to the highest standards of quality and by fostering a service culture enriched by learning, teaching and research. OUR GUIDING PRINCIPLES We will strive to become more than a hospital and be recognized as a healthcare institution providing world-class service to its patients and clients. Our strategic directions and our service provision shall be grounded in a clear understanding of the demographic profile and needs of the patients and clients we serve. We will recognize the increasing complexity of client needs and the challenge of meeting social and psychological care needs as well as physical. Management shall adhere to the principles of sound governance, management and financial accountability systems and processes in ensuring long-term viability of the organization. The human resource acquisition and retention policies will be founded on the development and enhancement of skills and competencies. The staff will be treated with fairness and accorded respect and dignity. We shall recognize the importance of enhancing partnership and collaborative activities to maximize the effectiveness of service. We shall endeavor to contribute to a better quality of life through awareness of and adherence to sound environmental management. 1 GLOBAL COMPACT INITIATIVE We believe in contributing to a better health care system through an integration of the physical and social environment that works towards building a healthy society that will promotes sustainable development and supportive of the needs and opportunities of future generations. HUMAN RIGHTS Business should support and respect the protection of international human rights within their sphere of influence. Health is a major determinant of the ability of an individual to attain his/her full potential. He/she is better able to contribute to society through meaningful livelihood when he/she is not ill or physically disabled. The hospital provides quality health services to its patients and clients and continuously enhances its operational effectiveness and efficiency to ensure that the access to health services remains reasonable and equitable. Person in need of urgent care are attended to promptly and when conditions are stable, case managers are available to assist patients who may not have the resources in ensuring their continued care through networking agreement with public hospitals. Corporations should make sure they are not complicit in human rights abuses. The Hospital regularly monitors the quality of service rendered to its patients through a Patient Satisfaction Survey, the result of which are part of the regular agenda of the Management Committee. A mechanism for conflict resolution and addressing patients’/clients’ concern is in place. LABOUR Businesses should uphold freedom of association and the effective recognition of the right to collective bargaining. Businesses should uphold the elimination of all forms of forced and compulsory labor. Businesses should uphold the effective abolition of child labor. Businesses should uphold the elimination of discrimination in respect of employment and occupation. 2 One of the guiding principles of the hospital is stated thus: The human resource acquisition and retention policies will be founded on the development and enhancement of skills and competencies. The staff will be treated with fairness and accorded respect and dignity. This finds expression through the following actions: Full compliance to Labor Laws and standards governing the institution. Minimum recruitment age of 18 years old. Whenever possible and as long as the welfare of the patients are not at risk, the hospital recruits and hire employees without experience and is given ample opportunity to gain this through systematic training supplemented by mentoring and coaching of team leaders and management. The team leaders representing various sections of the hospitals attend periodic consultations with their operating heads. On a quarterly basis, executives of the hospital meets with the team leaders to listen to their reports and concerns, as well as resolve issued that will enhance the working relationship and build teamwork in the organization. ENVIRONMENT Businesses are asked to support a precautionary approach to environmental challenges. Businesses should undertake environmental responsibility. Businesses should encourage the development and diffusion of environment-friendly technologies. initiatives to promote greater The hospital recognizes that the presence of environmental risks and hazards negatively impacts on the ability of its patients and clients to achieve good health. Thus, a guiding principle of the hospital is its commitment to contributing to a better quality of life through awareness of and adherence to sound environmental management. The hospital established and maintained a sewage treatment plant long before the other hospitals did and even when it was not required by the regulatory bodies. This STP is in conformance with the standard of the Laguna Lake Development Authority. Water wastes are treated and rendered non-harmful and non-health risk before it goes out to the main tributary. 3 The hospital regularly conducts teach-ins and laymen’s forum for patient education especially in the prevention and management of common illnesses. Likewise, special lectures are held for diseases which may have rising incidences to enable them to prevent transmission of such diseases. The hospital’s waste management program is through a company that autoclaves rather that incinerates infectious waste. This is supportive of the Clean Air Act to help save the ozone layer from being destroyed. ANTI-CORRUPTION Business should work against corruption in all forms, including extortion and bribery. The hospital adheres to legal and regulatory requirements to avoid situations where opportunities for bribery and corruption may arise. 4