JOB OPENING
Effective February 19, 2016
SNAP is seeking a qualified individual for a Financial Stability Director position, to
work in SNAP’s Financial Stability Core. This position is full time, regular and open to
all qualified individuals. Job Description is attached.
Interested applicants should submit a completed SNAP application, cover letter and
resume to the SNAP Human Resources Department 3102 W. Ft George Wright Ave.,
Spokane, WA 99224. All applications must be at the SNAP Human Resources
office in order to be considered. Open until filled. SNAP employment
applications are available at 3102 W. Ft George Wright, Spokane, WA 99224 or
online at www.snapwa.org.
Starting salary range for this position is $4464-$7147 per month DOE
Benefits include medical, dental, life, LTD, and 403(b)
SNAP values diversity in its work force and is committed to Equal Opportunity and
Affirmative Action.
EVERYBODY’S JOB DESCRIPTION
For all job applicants, please read before applying.
WHO WE ARE:
SNAP is Spokane County’s Community Action Agency. We are a donor-supported
agency providing opportunities at the neighborhood level to help people reach their
full potential. We strive to provide the best customer service to everyone we
encounter and be ambassadors of our mission. We require all of our staff members
to fulfill these commitments and want all potential employees to be aware of them
prior to applying for a position with SNAP.
Our employees deserve the best co-workers possible.
WE HIRE PEOPLE WHO…..
ARE AMBASSADORS OF OUR MISSION, VISION AND VALUES
Mission: Connecting and providing access to resources which create opportunities, with
dignity, for low income people.
Vision: Creating opportunities for people to strive towards their full potential.
Values: Community, respect and justice.
These statements apply not only to the people we serve but to our co-workers and partners
and we serve as ambassadors of these statements regardless of where we are and who we are
interacting with.
SUPPORT OUR EQUAL EMPLOYMENT OPPORTUNITY POLICY
We believe each person is unique and should be evaluated only by individual ability and merit
of achievement. We will not hire or retain anyone who practices or permits prejudice,
harassment or discrimination against people because of their race or color, national origin,
age, sex, religion, disability, genetic information, sexual orientation, marital status, or veteran
service status.
COMMIT TO QUALITY WORK AND EXCELLENT SERVICE
We value the people we serve and strive to meet their needs. We work collaboratively with
other employees and partners. We eagerly seek ways to improve our work, both in quality
and quantity. We maintain the confidentiality of those we serve at all times.
SHOW BELIEF IN TEAMWORK
We demonstrate teamwork by speaking positively about our co-workers, other programs and
SNAP. We arrive on time, accept tasks for the good of the team, cooperate with leaders and
support and help others in their work. We believe in being generous with compliments and
“thank you’s”, and solving problems by focusing on the mission, vision and values.
YOU MAY BE ASKED QUESTIONS ABOUT THE ABOVE DURING THE INTERVIEW PROCESS.
If you feel comfortable that you fit the above requirements, please initial this document below and return it
with your employment application.
SNAP
JOB DESCRIPTION
Position Title:
Director of Financial Stability
Grade: 15
Core:
Financial Stability
Employee Type: FT Reg
Department:
Financial Services, Small Business FLSA Status: Exempt
and Housing Counseling
Reports to:
COO
EEO Class: 1 (Executive)
Position Summary: Manages all aspects of financial stability programs including
business development, housing counseling, SNAP Financial Access and financial
services to help low- and moderate-income people become more self-sufficient and
build and retain assets. Obtains funding and manages budget, designs program
activities, supervises staff, markets programs, participates on agency executive
management team and directs reporting and communication functions. Advocates
per agency policies, for low-income and vulnerable people at local, state, regional,
and national levels.
Principle Duties and Responsibilities:
1. Manages multiple programs, including: Business Development, Refugee
Enterprises, Women’s Business Center, IDA, Homeownership, Foreclosure
Prevention, Vehicle Emission Repair Program (VERP), the Financial Services
program, liaison to the Single Family Rehab program in Housing Services, and
other programs as may be assigned or developed.
2. Selects, trains, supports, supervises, and evaluates assigned staff at the office.
Ensures team members receive job-related orientation and training.
3. Establishes clear expectations for performance, supports employee development,
and holds employees accountable for their work performance, processes and
results.
4. Fosters a positive and productive work culture characterized by open
communication, expectations of excellence, and adaptability to change.
5. Researches models of successful financial stability programs and related
activities, drawing components that have potential for success in the Spokane
community. Plans and develops new programs that help low income people
become economically self-sufficient.
6. Along with Department leads, examines the local community for economic
development partners. Develops and maintains partnerships with financial
institutions, corporate and university partners, business development
organizations, refugee service organizations and other relevant groups.
7. Along with Department leads, develops program and Core budgets and
researches resources to support activities. Develops and implements strategies
for funding.
8. Along with Department leads, completes various grant and loan applications for
funding.
9. Manages complex budget with multiple funding sources and requirements;
ensures expenditures are within approved budget and authorizes purchases
within Agency policies and procedures.
10. Reviews contracts and ensures compliance; completes required reports. Acts as
liaison between SNAP and contracting agencies.
11. Create and maintain job specific “lotto” book detailing positions day-to-day
responsibilities. Ensure that staff within the Financial Stability core also creates
and maintains these books as well as required contract notebooks.
12. Establishes and maintains productive working relationships with Federal, state,
and local government officials, community representatives, and other service
providers.
13. Responsible for the oversight of business and mortgage loan funds and oversees
lending decisions.
14. Evaluates programs and prepares outcome reports.
15. Conducts monthly salary allocations to ensure that staffing and budgets are spent
appropriately and advantageously. Reviews monthly financial statements and
corrects any mis-allocated funds.
16. Oversees the development of marketing materials and strategies in partnership
with Communications staff, and coordinates marketing activities for economic
development programs.
17. Knows, supports, and ensures understanding and compliance with Agency and
program policies and procedures, and regulations within which the Agency must
work. Keeps staff informed of Agency information, such as events,
policy/procedure changes, etc., on a timely basis.
18. Supports Agency education, promotion, and fund raising and education efforts by
participating in planning, promoting, and implementing events. Represents SNAP
on appropriate community committees and boards, and with the media when
authorized.
19. Works with executive management team on agency-wide policies and planning.
20. Works with coworkers and volunteers to promote a positive, respectful and
productive working environment, while protecting client confidentiality and
dignity.
21. Within the context of the state principle job duties, serves as an ambassador of
SNAP’s mission and values.
22. Completes assigned projects and performs related duties as needed or situation
dictates.
23. Provides excellent customer service at all times as well as helps to grow the
customer service culture within the agency.
Requirements:
Education and Experience
 Required: Bachelors degree in business, or relevant field required;
minimum seven years’ experience in a comparable position with at least
five years of supervisory experience.
 Preferred: Master’s Degree with nine years’ experience in housing,
financial or business field with at least eight years of supervisory
experience.
Knowledge, Skills, and Abilities
 Ability to empathize with and advocate for low-income and vulnerable
people, and to maintain confidentiality with personal information
 Strong managerial skills, including planning, delegation, and assessment,
time management, budget, staff selection, supervision and evaluation,
and conflict resolution
 Thorough knowledge of business development, housing and financial
services concepts, practices, and techniques as they relate to low- to
moderate-income populations
 Demonstrated ability to successfully research, apply for, and receive
funding from various sources
 Demonstrated ability to create new and entrepreneurial programs and
processes to address community needs
 Excellent organizational and analytical skills
 Ability to design presentations and make them in front of large and small
groups
 Strong interpersonal skills with emphasis on effectively promoting a team
environment and working with a diverse population; ability to model
coaching and training techniques
 Ability to establish and maintain effective working relationships with local,
state, and federal private and public organizations, community
representatives, and volunteers
 Proficient in computer operations, including word processing, spreadsheet,
and database (CAPSys preferred) applications.
 Ability to create, monitor and understand complex budgets.
 Knowledge of current lending and portfolio management practices
 Ability to help lead agency from a macro vantage point, while valuing
individual programmatic differences.
Training and Certifications
 Valid driver’s license, satisfactory driving record, insurance and personal
vehicle for Agency business (mileage reimbursed)
Work Environment/Physical Activities:
Work is generally sedentary and performed in an office setting. Local travel to other
agencies, businesses, and offices will be required, as will some non-traditional hours.
Domestic travel may be required for training and events.
The statements contained herein describe the scope of the responsibility and
essential functions of this position, but should not be considered to be an allinclusive listing of work requirements. Individuals may perform other duties as
assigned including work in other areas to cover absences or relief to equalize peak
work periods or otherwise balance the workload.
Date Last Reviewed/Revised:Rev 8/2007
Rev 2/09
Rev7/2011
Rev 2/14
Rev 2/16
Reviewed/Revised By: Honekamp/Stuckart
Revised by: Brigance
Revised by: K. Gunning
Revised by: Lepinski/Boice
Revised by: Lepinski/Johnson