ROLE DESCRIPTION
1.
ROLE DETAILS
Role Title
Housing Support Program Officer – Aboriginal
Communities
Role No
Classification Level
ASO5
Discipline
Division
Housing Services, Housing SA
Date Created
April 2011
Branch/Unit
Port Pirie Regional Office (Point Pearce Aboriginal
Community)
Date Approved
17 May 2011
Reports To
Regional Manager
Review Date
2.
ROLE CONTEXT
Role Summary
Reporting/Working
Relationships
Special Conditions
3.
The Housing Support Program Officer is a role within Housing Services and is accountable to the
Operations Manager for:

leading the implementation of a Home Living Skills Program in Aboriginal Communities in the Region
to improve tenants’ ability to successfully maintain their tenancies and increase Community
knowledge about the 9 Healthy Living Practices.

bringing together Community, Government and Non-Government partners to develop strategies and
systems that enhance access to services and support.

managing and leading a small team of Housing Support Workers.

facilitating consultation and communication with internal and external stakeholders to obtain
information regarding appropriate delivery of the Home Living Skills Program, the development of
relevant initiatives and the ongoing effectiveness of these.

developing and monitoring individual tenancy support plans to provide referral services and additional
support to tenancies at risk.

analysing regional trends and risks, and developing appropriate strategies in response to support
sustainable tenancy management in Aboriginal Communities.

Regional Manager (direct line manager)

Housing Support Workers (direct report to position)

Operations Manager

Manager and Senior Project Officers, Aboriginal Programs

Team Leader, Housing SA.

Local, State and Federal Government Departments, public utilities, and other Non-Government
Agencies

Aboriginal Community Councils

Tenant/client Advocacy Groups

Community Groups

Successful applicant will be required to satisfactorily complete a Background Screening and National
Criminal History Record Check (NCHRC) prior to being employed and every three years.

The incumbent in the position is a Mandated Notifier of child abuse under the Children’s Protection
Act 1993.

The incumbent may be required to drive considerable distances in the course of their duties and must
possess a current Class C Drivers Licence and be prepared to drive a 4WD vehicle in rough and
remote terrain.

Some out of hours work, and occasional intrastate travel necessitating overnight absences may be
required.

Appointment will be to a specific Housing Services Region, Housing SA with possible movement to
any other Housing Services Region depending on organisational needs. The incumbent may be
assigned to any other area to perform work of a similar nature appropriate to the classification on a
temporary or continuing basis.

Not applicable.
QUALIFICATIONS
Essential
4.
PRIMARY OUTCOMES AND ACCOUNTABILITIES
KEY RESPONSIBILITIES
RELATED TASKS
Project Management

Establish timelines and provide regular project reports, briefings and other relevant
correspondence.

Facilitate and implement information sharing strategies.

Provide services that enhance outcomes for clients, in particular Aboriginal people.

Promote services to Aboriginal people that strengthen and preserve families and contribute
to well being.

Initiate the planning, implementation and evaluation of client development programs.

Plan and deliver services within the context of specific service delivery models.

Contribute to the development of community-based services and community education
initiatives.

Develop team aims and objectives and contribute to their attainment.

Plan and monitor workloads to maintain a high standard of services and service delivery.

Establish and maintain effective and open networks, relationships and communication
channels.

Provide leadership to the team, ensuring staff are challenged and stretched to develop
their competence, and provided with opportunities for professional development.

Facilitate client access to community services and resources.

Maintain accurate documentation and case file information for clients and other
organisational records.

Promote the development of problem solving strategies by clients.

Provide development opportunities and experiences.

Lead and develop collaborative partnership models with internal and external
stakeholders that respond to client needs.

Initiate opportunities across DCSI for service integration initiatives to enhance outcomes
for clients.

Assist individuals and their families to develop formal and informal support networks to
assist in meeting personal needs where appropriate.

Identify and develop community support systems and networks.

Encourage clients and their families to have greater control over decisions that affect them.

Build and maintain working relationships with relevant agencies and associations to share
resources and coordinate connected services.

Contribute to community awareness programs and the development of community based
activities.

Provide a safe and healthy workplace for team/unit and identify and act on potential
workplace hazards as well as identifying and implementing procedures to manage and
minimise risks within the DCSI.

Promote the principles of a sustainable working environment through the education of staff
at a personal and organisational level.

Model ethical behaviour and practices consistent with SA Government Code of Conduct for
Public Sector Employees and DCSI stated values.

Support the department’s greening initiatives.
Program Development
Leadership and Management
Service Delivery
Relationship Management
Organisational Contribution
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5.
DCSI CAPABILITIES (C)
Relating &
Communicating
Client Focus
Achieving
Objectives
Personal Drive &
Professionalism
Continuous
Improvement
Respect Cultural
Diversity
6.

Identify networking opportunities to facilitate knowledge transfer.

Adapt communication style and identify strategies to improve communication effectiveness.

Provide support and guidance to team members to improve team performance and communication.

Listen to client feedback to gain insight for continuous improvement of services.

Understand the range of connected services provided by the department and their relevance to clients.

Identify areas where client support is required and discuss the situation or concerns with key
stakeholders.

Recognise and utilise resources to achieve organisational goals.

Develop and implement team action plans and set specific goals to achieve outcomes.

Discuss performance agreements with direct reports.

Follow safe work practices and contribute to the well-being and safety of the team.

Motivate team members and encourage them to achieve organisational targets.

Monitor work of the team, take action where appropriate and provide guidance to individuals.

Analyse trends internally and externally to identify opportunities to enhance departmental operations.

Identify potential risks and implement action plans to manage and minimise the risk.

Work with ambiguous information and draw on previous experience to develop innovative solutions to
problems.

Take action and provide services that are inclusive of Aboriginal people and people from culturally and
linguistically diverse backgrounds as well as engage in learning about other cultures to better establish
relationships and improve services.
ROLE SPECIFIC CAPABILITIES
1
Building Partnerships - understand the needs of Aboriginal clients and cultures and deliver services that meet these needs
using initiative, creativity, negotiation, consultation and conflict resolution skills.
2
Relationship and Networks – establish and maintain effective relationships and networks with internal and external
stakeholders.
3
Client Management – work with clients with complex needs or in crisis situations, coordinate casework through assessments,
interventions, support, networking, advocacy and making appropriate referrals.
4
Program Development and Delivery – develop, coordinate and deliver educational programs and conduct appropriate
evaluations of the programs, utilising knowledge of alternative methods and techniques of delivery where appropriate.
5
Supervise, Coach and Develop Others – supervise, provide advice and mentoring and disseminate agency knowledge and
experience across the team.
7.
DELEGATES APPROVAL
ASSESSED BY:
Andrew Beckmann
Date: May 2011
Signature:
APPROVED BY:
David Shone
Date: 17 May 2011
Signature:
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