Lister House Surgery
Lister House Surgery
207 St Thomas Road
Peartree
Derby, DE23 8RJ
Telephone: 01332 271212
01332 271939
Fax:
Website
www.listerhousesurgery.co.uk
When the surgery is closed call 08444 122239
WELCOME TO LISTER HOUSE SURGERY & OAKWOOD MEDICAL
CENTRE
We have 2 Practices in Derby: Lister House Surgery and Oakwood Medical Centre. We aim
to provide the highest quality healthcare to patients at these Practices.
You can learn more about the Practice, update your personal information, request repeat
prescriptions and obtain information and advice by following the various links on here. Please
feel free to have a good look around.
If you wish to register with us, please call in at either site
GET INVOLVED!
If you wish to be involved in having a say on how we can improve our service to you and how
you perceive our surgery and staff, please click on the following link "Join Our Patient Group"
Surgery Opening Times Lister House Surgery
Monday - Friday 7.00am - 7.00pm
Surgery Opening Times Oakwood Medical Centre
Monday and Friday 7.00am - 6.30pm
Tuesday and Thursday 8.00am - 6.30pm
Wednesday 7.00am - 12.00 noon
Our telephone call centre hours are
Monday - Friday
8.00 am – 6.30 pm
Patients requiring medical attention outside of these hours
should contact our local out-of-hours service (DHU) on
08444 122239.
Please note that the out-of-hours service do not have access to our appointment system.
CAN’T SEE A DOCTOR OR NURSE
BECAUSE YOU CAN’T GET AN APPOINTMENT?
ON AVERAGE 140 – 200 HOURS OF CLINICAL TIME ARE
WASTED EACH MONTH DUE TO PATIENTS
FAILING TO TURN UP FOR APPOINTMENTS .
IF YOU KNOW YOU WON’T BE ABLE TO MAKE YOUR APPOINTMENT,
PLEASE SELECT THE "CANCEL YOUR APPOINTMENT" BUTTON ON THE HOME PAGE OF THIS
WEBSITE TO SEND A MESSAGE TO THE SURGERY OR TELEPHONE US ON 01332 271212
EVENING, OVERNIGHT AND WEEKEND COVER
If you require emergency treatment for a potentially life-threatening condition you should dial
999 and ask for the ambulance service. The following conditions are considered potentially lifethreatening:
Chest pain
Loss of consciousness
Breathing difficulties
Severe loss of blood
If it's not a 999 Emergency, but you need medical help fast, there's now the 111 number to
call.
For any other condition which you feel cannot wait until your GP Surgery reopens, you
should phone 111.
You will be assessed by highly-trained advisers, given advice and directed straightaway to
the local service that can help you best. That could be A & E, an out of hours GP, a minor
injury unit, community nurse, emergency dentist or late opening chemist.
You can ring the 111 number 24 hours a day, 7 days a week, 365 days a year.
Calls from landlines and mobile phones are free.
Your local pharmacy will also be able to give you advice and offer a range of over-the-counter
medications.
Appointments
We offer an appointment only service. Appointments may be made by telephoning (01332)
271212. Alternatively you may call into the surgery to make an appointment for another day.
BOOKING APPOINTMENTS
“I don’t want to tell a receptionist about my problem - what do they
know?”
The first person you will undoubtedly speak to when requesting an
appointment at the surgery is the medical receptionist. It may be that you will
be asked about your illness. This is because the doctor has instructed the
receptionist to ask about your problem.
The answer to the receptionist will allow her to direct you to the most
appropriate person to deal with your problem – a nurse or a doctor.
This is particularly important when making an appointment to see the nurse,
as our nurses have specialist knowledge in many fields for which they will have
had specific updates and training.
All of our medical receptionists are very aware of the confidential nature of
any enquiry and always adhere to the practice policy regarding confidentiality.
Please try and help them to help you.
You may just require some advice and for this you can ask to speak to our Medical
Assessment Team.
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CAN’T SEE A DOCTOR OR NURSE BECAUSE YOU CAN’T GET AN APPOINTMENT?
WE SERVE A LARGE POPULATION AND HAVE A HIGH DEMAND FOR
APPOINTMENTS. IF YOU FIND YOU NO LONGER REQUIRE YOUR APPOINTMENT
PLEASE CANCEL IN PLENTY OF TIME, ALLOWING US TO RE-USE THIS
APPOINTMENT TIME.
ON AVERAGE
566 PATIENTS
FAIL TO ATTEND THEIR PRE-BOOKED APPOINTMENTS EACH
MONTH WASTING
673 APPOINTMENTS
(161 CLINICIANS HOURS WASTED)
If you cannot attend or no longer require the appointment PLEASE
let us know so that we can offer it to another patient.
You can use the link on the homepage of this website to cancel your
appointment, or call us on 01332 271212.
Thank you for your co-operation
OUR APPOINTMENT SYSTEM
DIFFERENT TYPES OF APPOINTMENT
ROUTINE APPOINTMENTS (a health problem presentfor a few days, or that has been troubling the patient for
some time, which is a minor nuisance, which does not respond to over the counter medication)
FOLLOW UP APPOINTMENTS (these appointments are for patients who the doctor has specifically asked to come
back for re-examination)
REVIEW APPOINTMENTS (these appointments are for patients who are on long term medication and that the
doctor has requested a review of the medication and/or treatment)
URGENT APPOINTMENTS (a health problem which suddenly becomes much worse or a sudden onset of
symptoms that are causing distress)
EMERGENCY APPOINTMENTS
GO TO ACCIDENT & EMERGENCY (an injury which you believe will require stitches or an x-ray. Other examples
are breathlessness or severe pain in the body, deep lacerations and suspected fractures)
WHEN TO CALL 999 (examples include severe chestpain, suspected stroke, unconsciousness, injury with severe
bleeding, breathing difficulties, children who are pale, floppy and drowsy, to name but a few)
If it's not a 999 Emergency, but you need medical help fast, there's now the 111 number to call.
For any non-emergency condition which you feel cannot wait until your GP Surgery reopens,
should phone 111.
you
You will be assessed by highly-trained advisers, given advice and directed straightaway to the local service that can
help you best. That could be A & E, an out of hours GP, a minor injury unit, community nurse, emergency dentist
or late opening chemist.
You can ring the 111 number 24 hours a day, 7 days a week, 365 days a year.
Calls from landlines and mobile phones are free.
DON’T FORGET Your Pharmacist is there to help you
Illnesses you can get help and advice with:
bites and stings, blocked nose, conjunctivitis, constipation, cough, diarrhoea,
earache, hay fever, headache, head lice, heartburn, indigestion, sore throat,
temperature, thrush and tummy upset
If you are suffering from a Minor Illness you can visit your local chemist for help and advice. Here the Pharmacist
will be able to give you information regarding which type of over the counter medicine would be best to help your
problem.
If the Pharmacist feels that the problem needs to be assessed by a clinician, you may be directed to make an
appropriate appointment with the nurse or doctor
It is not always an appointment with the doctor that you require. Minor illness clinics are run by the Nurse
Practitioner and the Senior Sister at both Oakwood Medical Centre and Lister House Surgery. They are able to
provide further advice and prescribe medication if it should be necessary.
If you are in doubt about which of our services you require, our receptionists are always happy to help you.
Clinical Consulting Times
Appointments with our doctors and nurses vary but on the whole are spread evenly across the day. These are
available by appointment. Our receptionists will ask the reason for your visit so that they may book you with the
appropriately qualified nurse.
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by
telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a
hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to
make one home visit. There are also better facilities for examining and treating patients at the
Practice.
Prescriptions
If you are on repeat medication , the surgery will give you a computerised repeat prescription
slip. Please try to use this each time rather than handwriting your request.
You can obtain a repeat prescription by registering with our online service via the link above, or
by handing in or posting the slip to the surgery.
You may collect your prescription 48 hours later (2 working days). We will post your
prescription to you if you enclose a stamped addressed envelope, but please make allowances for
weekends and public holidays. Alternatively many of the local pharmacies will arrange for the
collection of repeat prescriptions and prepare your medicines for you. Please organise this with
your chosen Pharmacy.
IN THE INTERESTS OF SAFETY THE RECEPTIONISTS ARE NOT ALLOWED TO
TAKE TELEPHONE REQUESTS FOR PRESCRIPTIONS.
REPEAT PRESCRIPTIONS ONLINE
You can register your details via this website to allow us to process your repeat prescriptions online.
Please use the link at the top of this page to access this service.
The same logon can be used for multiple family members. Simply choose ‘New person’ from the drop
down list of names, enter their details and order their repeat prescription, and the system will
remember them for next time. This way, one person in a family can order the prescription items for all
(or some) of the others.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Any problems please telephone the surgery.
Clinics & Services
MINOR ILLNESS CLINICS
We have specially trained nurses who are able to offer advice, see and treat patients with minor
illness.
If you or any of your family are suffering from any of the following illnesses book an appointment
at reception.
Balanitis(Sore Penis)
Boils
Earache
Eczema
Finger or Foot Infections
Hayfever
Impetigo
Infected Wounds
Ingrowing Toe Nail Infections, Insect Bites or Stings
Mouth problems(Not Dental)
Nappy Rash
Nose Bleeds
Sinus Congestion
Sore Eyes
Sore Throats
Urinary Tract Infections or Cystitis
Vaginal Discharge
Warts or Verrucaes
COMMUNITY MIDWIVES
Patients are seen by the midwives at the clinics by appointment and also by the doctors during
normal surgery hours.
ASTHMA/COPD CLINIC
The asthma clinics are overseen by Sister Julie Watts alongside Practice Nurses Hayley
Crowther and Reena Rasauda. Appointments are available during surgery hours.Please
discuss with our reception staff.
FAMILY PLANNING
Our contraceptive care lead nurse is Hayley Crowther, and services are provided by all the
doctors and by the practice nurses.Some doctors are also trained to fit the contraceptive coil and
implant. Please discuss with our reception staff for further details.
MINOR SURGERY
The doctors carry out minor surgical procedures by appointment and the doctors will be happy to
advise you on this.
DIABETIC CLINIC
The diabetic clinic is run by Nurse Marion King and Practice Nurses Sharon Love and Reena
Rasauda at Lister House and Oakwood. Appointments are available during surgery hours.
DRUG MISUSE CLINIC
The Drug Misuse clinic is run on a Tuesday afternoon by either Dr Peter Moss or Dr Siv
Welluppillai with the help of Sallie Winters who is a drug support worker from the Bradshaw clinic
(www.derbyaddiction.net/) .This clinic provides assistance for patients who have stabilised on
treatment and new patients requiring help with opiate as well as other drug dependent problems.
TRAVEL IMMUNISATIONS AND VACCINATIONS
Nurse Marion King is the Practice Lead for Travel Advice. You can use this website to submit
details of your plans for travel. You should then contact the surgery a week later to find out what
vaccinations/anti-malarial medications are advised, and to book your appointment with the
Practice Nurse if needed.
Please make an appointment with one of our practice nurses at least eight weeks in advance of
your holiday to ensure adequate cover. A charge will be made for certain
immunisations/vaccinations not covered by the NHS; a list of charges is held at reception. We are
also an authorised yellow fever vaccination centre.
Registration
APPLICATION FOR NEW REGISTRATION.
Please note that your registration can take up to 10 days to process.
FAILURE TO COMPLETE YOUR DOCUMENTS CORRECTLY, OR TO BRING THE CORRECT
IDENTIFICATION TO THE PRACTICE WILL DELAY YOUR ACCEPTANCE ON TO OUR LIST.
Please read the information provided below carefully. By doing this, you will help us to
process your registration efficiently.
IDENTIFICATION:
All patients wishing to register as a permanent or temporary resident at Lister House and
Oakwood Medical Centre will need to provide identification to confirm who they are and where
they live.
PLEASE READ THE DOCUMENT BELOW CAREFULLY.
Acceptable forms of Identification
FORMS TO COMPLETE:
You may print off the Registration Form and Medical Questionnaire below, fill them out and
bring them with you on your first visit to the practice. Alternatively, call in and request a
registration pack from one of our Reception Team.
Registration Form (www.mysurgerywebsite.co.uk/regforms/gpregistration1.pdf) This needs to
be filled in correctly.
When you register you will also be asked to fill out a medical questionnaire (see link below). This is because it
can take a considerable time for us to receive your medical records. You may wish to print and complete this,
and bring it to the practice with your Registration Form.
Medical Questionnaire
Please supply us with your current medication request slip (from your previous doctor) if
you have one.
REPEAT PRESCRIPTION SERVICE: Please see the leaflet below for details on how to
obtain a repeat prescription.
Repeat Prescription Requests
FAILURE TO ATTEND APPOINTMENTS. Please note;
We take non-attendance of appointments very seriously, and if you do not attend your
appointment and have not cancelled it with us, it may result in you being removed from
our Practice List.
We are a Training Practice
LISTER HOUSE SURGERY AND OAKWOOD MEDICAL CENTRE
WE ARE A TRAINING PRACTICE
Why become a training practice?
We attained training practice status in 2010.
We wanted to do this as we are keen to foster a learning and enquiring environment and we acknowledge
that there are always new ideas and better ways of doing things. Becoming a training practice means that
the practice’s record keeping, overall patient care and communication need to be of a high standard. This
ensures that the environment is suitable for doctors in training.
What benefit is it to the patient?
Recently trained doctors will bring up-to-date ideas and treatments from their recent hospital experience,
which in turn will help keep the practice up-to-date. The patient will sometimes benefit from a longer
consultation time, and our overall patient care and standards will be scrutinised and must remain high to
maintain our Training practice status – all of this is to the benefit our patients and their care.
What does a GP Registrar do?
A GP Registrar is a fully qualified medical practitioner who decided to make general
practice their speciality. This means that they undergo a further 3 years of
qualifying in order to become a competent, effective and confident general
practitioner.
The time spent as a GP registrar is a very important part of the GP training. During their time in general
practice, GP registrars must learn about the management of acute and long-term problems, preventive
work and practice management. They must develop their own consulting
and decision-making skills, learn to direct their own learning and acquire the ability to look critically at their
own performance.
It is the trainer’s responsibility to enable the registrar to learn both within the practice and through
attendance at local half-day release courses, visits to different types of practices and other local facilities.
How does this affect my experience at this Practice?
Our GP Registrars are with us for either 4 months or 1 year, depending on where they are in their training
programme.
If you have an appointment booked with our GP Registrar you will be made aware of their training status
and can be assured that they are fully competent to take care of your health issues.
The GP Registrar will be closely supervised by all the GPs, with Dr Paul Birch as our lead trainer.
Practice Area
Please click on the link below to see an outline view of our Practice boundaries.
Boundary Map Diagram
If you live within the following boundaries you will be able to register with the
practice. If however you move out of the area you will need to register with
another practice.
Lister House
London Road to Wilmorton
Boulton Lane
Merrill Way
Shakespeare Street
Wordsworth Avenue Goodsmoor Road
Blagreaves Lane
The Hollow
Hillsway
Chain Lane
Corden Avenue
Stafford Street
Ford Street
Uttoxeter New Road
Uttoxeter Road from Corden Avenue
Oakwood Medical Centre
Mansfield Road
Morley Lane
Nottingham Road
Hill Top
Morley Road
Lime Lane
Chaddesden Lane
Practice History
LISTER HOUSE SURGERY
OAKWOOD MEDICAL CENTRE
OUR HISTORY: DR MOSS AND PARTNERS
Lister House Surgery was formed by the amalgamation of two practices in 1964. The surgery was built in 1965 to
replace a surgery which had been in existence on this site since the turn of the century; originally the site was the
family home of one of the doctors who founded the Lister House surgery, with part of his home used as a surgery.
Oakwood medical centre was opened in November 1990 to meet the medical needs of our existing patients in this
area and to meet the needs of the growing population.
In 2009, Lister House Surgery relocated to the new purpose-built premises on St Thomas Road, Derby.
In December 2010 Dr Spincer retired from his role as Senior Partner at the Practice, and this role
was taken over by Dr Moss.
Art In The Surgery
We are displaying artwork in our Reception area at Lister House that is by one of our colleagues
in the NHS, Violet.
Many people comment on how this brightens the area up, and we hope that you agree.
John Thompson also donated one of the paintings on display to the Practice, and our Patient
Participation group bought one for us to display.
You can view John's website at: www.johnthompson.theartistsweb.co.uk
(www.johnthompson.theartistsweb.co.uk)
Confidentiality
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Reception
and administration staff require access to your medical records in order to do their jobs. These
members of staff are bound by the same rules of confidentiality as the medical staff.
Data Protection:
This practice holds and processes information about patients under the terms of the Data Protection Act 1998 in order to
help us to provide them with the best possible health care.
The data we hold about you consists of personal identification data, data about your registration within the NHS and your
personal health care data, which we will have collected from you directly, from other health and social services
professionals involved in your care, from other people with an interest in your health (such as government departments
or your employer) or from our own observations. You have the right to see, on request, the data which we hold about you,
except any individual items of data which identify other people (excluding professionals involved in your care) or which
we judge would be seriously harmful to your health or to that of another person if you saw it.
We will not disclose any personal information about you to any other person except in the following cases:
1. Where we are obliged by law to do so.
2. Where we have your specific consent or instruction to do so.
3. Where a solicitor acting on your behalf requests us to do so.
4. Where it is necessary for us to give details to another health professional so that they can give you care.
5. Where we believe that not to do so would cause serious harm to your health or safety or that of others and you are
unable or unwilling to give us consent.
6. Where the PCT* requests us to do so in order that they can satisfy themselves that we are providing a safe and efficient
service within the terms of our contract with them.
7. Where information can be extracted by us from your record and made unidentifiable, for the purpose of medical
research (including research into drug safety) or audit (ie checking we have done things properly).
In cases 6 and 7 above, you may ask us not to reveal information from your record for these purposes. If you would like us
not to reveal, at any time in the future, information from your records in these circumstances, please ask at reception for
a form to sign so that we are aware of your wishes.
* in future this will be Commissioning Consortium or NHS Commissioning Board
FOI Policy
Freedom Of Information Policy
Policy
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The Practice will comply with the FoI Act and sees it as an opportunity to enhance public
trust and confidence in the Practice.
The Practice will seek to satisfy all FoI Act requests promptly and within 20 working
days. However, if necessary we will extend this timescale to give full consideration to a
Public Interest test. If we do not expect to meet the deadline, we will inform the requester
as soon as possible of the reasons for the delay and when we expect to have made a
decision.
The Practice will continue to protect the personal data entrusted to us, by disclosing it
only in accordance with the Data Protection Act 1998.
The Practice will provide advice and assistance to requesters to facilitate their use of FoI
Act. We will publish our procedures and assist requesters to clarify their requests so that
they can obtain the information that they require.
The Practice will work with the NHS Derby City Primary Care Trust and other bodies
with whom we work to ensure that we can meet our FoI Act obligations, including the
disclosure of any information that they hold on our behalf.
The Practice will apply the exemptions provided in the FoI Act and, where qualified
exemptions exist, the Practice will disclose the information unless the balance of public
interest lies in withholding it.
The Practice will consult with third parties before disclosing information that could affect
their rights and interests. However, according to the FoI Act, the Practice must take the
final decision on disclosure.
The Practice will charge for information requests in line with the FoI Act Fees
Regulations or other applicable regulations, including the Data Protection Act 1998.
The Practice will record all FoI Act requests and our responses and will monitor our
performance in handling requests and complaints.
The Practice will ensure that all staff are aware of their obligations under FoI Act and
will include FoI Act education in the induction of all new staff.
Comments & Complaints
COMMENTS, SUGGESTIONS AND COMPLAINTS
Our aim is to provide the highest level of care for all our patients.
We will always be willing to hear if there is any way that you think we can improve the service
we provide.
What you should do
If you have any complaints, suggestions or concerns about the service that you have received from the
doctors or the staff working for this practice, please let us know.
We hope that we can sort most problems out easily and quickly, often at the time they arise
and with the person concerned.
We operate a practice complaint procedure as part of an NHS complaints system, which meets national
criteria.
How to complain
If you wish to make a formal complaint, please do so AS SOON AS POSSIBLE - ideally within a matter
of a few days. This will enable us to establish what happened more easily. If doing that is not possible
your complaint should be submitted within 12 months of the incident that caused the problem; or within 12
months of discovering that you have a problem.
You should address your complaint in writing to the Practice Manager, Lister House Surgery, 207 St
Thomas Road, Peartree, Derby DE23 8RJ. Our receptionists have a form that you can complete if you
call in at the Practice. You should be as specific and concise as possible.
The Practice Manager will make sure that we deal with your concerns promptly and in the correct way.
Complaining on behalf of someone else
We adhere strictly to the rules of medical confidentiality (a separate leaflet giving more detail on
confidentiality is available on request). If you are not the patient, but are complaining on their behalf, you
must have their permission to do so.
An authority signed by the person concerned will be needed, unless they are incapable (because of illness
or infirmity) of providing this.
A Third Party Consent Form will be sent to them by the Practice .
What we will do
Our complaints procedure is designed to make sure that we settle any complaints as quickly as possible.
We will acknowledge your complaint within 3 working days of receipt, or, where that is not possible, as
soon as reasonably practicable, and will aim to have fully investigated within 10 working days of the date
it was received.
If we expect it to take longer we will explain the reason for the delay and tell you when we expect to finish.
When we look into your complaint, we will aim to
 investigate the circumstances
 if appropriate we will make it possible for you to discuss the problem with those concerned
 take steps to make sure any problem does not arise again
 make sure you receive an apology if this is appropriate
You will receive a final letter setting out the result of any practice investigations
Taking it further
If you remain dissatisfied with the outcome you may refer the matter to:
The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Tel 0345 0154033
www.ombudsman.org.uk (www.ombudsman.org.uk/)
PALS (Patient Advice and Liaison Service)
The NHS employs over a million staff in thousands of locations. It is a large and complex
organisation providing a broad range of services. It is not surprising that sometimes you or a
loved one may feel bewildered or concerned when using the NHS. And this can be at times when
you are feeling at your most vulnerable and anxious.
So, what should you do if you want on the spot help when using the health service? The
NHS expects all members of staff to listen and respond to you to the best of their ability. But
sometimes, you may wish to talk to someone employed especially to help you. The Patient
Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens
to patients, their relatives, carers and friends, and answers their questions and resolves their
concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their
loved ones and making changes, when appropriate.
What does PALS do?
In particular, PALS will:
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Provide you with information about the NHS and help you with any other health-related
enquiry
Help resolve concerns or problems when you are using the NHS
Provide information about the NHS complaints procedure and how to get independent
help if you decide you may want to make a complaint
Provide you with information and help introduce you to agencies and support groups
outside the NHS
Inform you about how you can get more involved in your own healthcare and the NHS
locally
Improve the NHS by listening to your concerns, suggestions and experiences and
ensuring that people who design and manage services are aware of the issues you raise
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Provide an early warning system for NHS Trusts and monitoring bodies by identifying
problems or gaps in services and reporting them.
Find out more
If you would like more information about PALS, the functions it is intended to provide and the
standards it should strive to achieve , follow this link (www.pals.nhs.uk) .
Young People complaints
The Children's Commissioner for England wants to improve complaints systems for young
people who use mental health and sexual health services, including services offered by GPs. She
would also like to find out why young people don't always complain when they are not happy
about a service.
Please use the form below as guidance for you to provide your own feedback about this.
Children and young peoples views of GP complaint systems
Practice Charter
Communication is at the heart of the doctor-patient relationship. We will treat you with
courtesy, respect, and as an individual at all times. We would ask that you treat our practice staff
in the same manner. We strive to address patients’ concerns and expectations during the
consultation.
We value all members of the team and work closely together to offer the necessary services.
As patients, you are responsible for your own health and that of any dependents. It is
important that you adhere to information and advice given to you by health professionals, and
co-operate with the practice in endeavouring to keep you healthy.
Dr Moss and Partners Mission Statement
Lis te r Hou s e Su rg e r y an d O a kw ood M edi c al C ent r e w il l s erv e o ur lo c al
com mun it i e s b y p rov idin g an e x ce ll ent s t and a rd of co mp reh en siv e p rof e ss ion a l
he alth c a re t o a ll ou r pat ien t s . O ur w el l t r a ine d mult i - d is c ipl in ar y st aff a re ca r ing ,
org an is ed a nd r e spo nsiv e t o o ur p ati ent s ne ed s. T he y ar e co nt inu al l y s tr iv ing to
imp rov e o ur s e rv i ce and w or k i n p a rtn e rs hip w ith ou r p ati ent s.
The NHS Constitution
Introduction
The NHS is founded on a common set of principles and values that bind together the communities
and people it serves – patients and public – and the staff who work for it.
This Constitution establishes the principles and values of the NHS in England.
It sets out rights to which patients, public and staff are entitled, and pledges which the NHS is
committed to achieve, together with responsibilities which the public, patients and staff owe to
one another to ensure that the NHS operates fairly and effectively.
All NHS bodies and private and third sector providers supplying NHS services are required by law
to take account of this Constitution in their decisions and actions.
The Constitution will be renewed every 10 years, with the involvement of the public, patients and
staff.
How Dr Moss & Partners, Lister House Surgery and Oakwood
Medical Centre implements the NHS Constitution
Principles
The Practice:
Provides a comprehensive service, available to all irrespective of age, disability, gender
reassignment, race, religion or belief, sex or sexual orientation and has a duty to respect their
human rights.
Promotes equality through the service, providing and to paying particular attention to groups
or sections of society where improvements in health and life expectancy are not keeping pace
with the rest of the population.
Provides access to services based on clinical need, not on an individual’s ability to pay.
Aspires to the highest standards of excellence and professionalism, providing safe and effective
high-quality care focused on patient experience.
Ensures that it is effectively lead and managed and its staff receive relevant education, training
and development.
Its services reflect the needs and preferences of patients, their families and carers who will be
involved in and consulted on all decisions about their care and treatment.
Ensures that it works across organisational boundaries and in partnership with other
organisations in the interest of patients, local communities and the wider population.
Is accountable to the public, communities and patients that it serves.
Supports staff when they raise concerns about the service by ensuring their concerns are fully
investigated and that there is someone independent, outside of their team, to speak to.
Patient Rights
Patients have the right:
To receive NHS services free of charge, apart from certain limited exceptions sanctioned by
Parliament.
To access NHS services and not be refused access on unreasonable grounds.
To expect the Practice to assess the health requirements of the local community and to
commission and put in place the services to meet those needs as considered necessary.
In certain circumstances to go to other European Economic Area countries or Switzerland for
treatment which would be available through the NHS.
Not to be unlawfully discriminated against in the provision of NHS services including on grounds
of gender, race, religion or belief, sexual orientation, disability (including learning disability
or mental illness) or age.
To access services within maximum waiting times, or to be offered a range of alternative
providers if this is not possible.
To be treated with a professional standard of care, by appropriately qualified and experienced
staff, in a properly approved or registered organisation that meets required levels of safety
and quality.
To be treated with dignity and respect, in accordance with their human rights.
To accept or refuse treatment that is offered, and not to be given any physical examination or
treatment unless valid consent has been given.
To be given information about their proposed treatment in advance, including any significant
risks and any alternative treatments which may be available, and the risks involved in doing
nothing.
To privacy and confidentiality and to expect the Practice to keep their confidential information
safe and secure.
To access to their own health records.
To choose their GP practice, and to be accepted by that Practice unless there are reasonable
grounds to refuse, in which case they will be informed of those reasons.
To express a preference for using a particular doctor within their GP Practice.
To make choices about their NHS care and to information to support these choices.
To be involved in discussions and decisions about their healthcare, and to be given information
to enable them to do this.
To be involved, directly or through representatives, in the planning of healthcare services, the
development and consideration of proposals for changes in the way those services are
provided, and in decisions to be made affecting the operation of those services.
To have any complaint you make about NHS services dealt with efficiently, to have it properly
investigated, know the outcome and escalate the complaint to the independent Health
Service Ombudsman.
To make a claim for judicial review if they think they have been directly affected by an unlawful
act or decision of an NHS body.
To compensation where they have been harmed by negligent treatment.
Patient Responsibilities
To make a significant contribution to their own, and their family’s, good health and well-being,
and take some personal responsibility for it.
To treat NHS staff and other patients with respect and recognise that causing a nuisance or
disturbance on NHS premises could result in prosecution.
To provide accurate information about their health, condition and status.
To keep appointments, or cancel within reasonable time.
To follow the course of treatment which they have agreed, and talk to their clinician if they find
this difficult.
To participate in important public health programmes such as vaccination.
To ensure that those closest to them are aware of their wishes about organ donation.
To give feedback – both positive and negative – about the treatment and care they have
received, including any adverse reactions they may have had.
Practice Staff Rights
Practice Staff have the right:
To a good working environment with flexible working opportunities, consistent with the needs
of patients and with the way that people live their lives;
To have a fair pay and contract framework;
To be involved and represented in the workplace;
To have healthy and safe working conditions and an environment free from harassment,
bullying or violence;
To be treated fairly, equally and free from discrimination; and
To raise an internal grievance and if necessary seek redress, where it is felt that a right has not
been upheld;
To raise any concern with their employer, whether it is about safety, malpractice or other risk,
in the public interest, without suffering any detriment.
NHS Pledge to Staff Members
The NHS Commits:
To provide all staff with clear roles and responsibilities and rewarding jobs for teams and
individuals that make a difference to patients, their families and carers and communities;
To provide all staff with personal development, access to appropriate training for their jobs
and line management support to succeed;
To provide support and opportunities for staff to maintain their health, well-being and safety;
To engage staff in decisions that affect them and the services they provide, individually,
through representative organisations and through local partnership working arrangements.
All staff will be empowered to put forward ways to deliver better and safer services for
patients and their families;
To support all staff in raising concerns at the earliest reasonable opportunity about safety,
malpractice or wrongdoing at work, responding to and, where necessary, investigating the
concerns raised and acting consistently with the Public Interest Disclosure Act 1998.
Practice Staff Responsibilities
Practice Staff have the duty:
To accept professional accountability and maintain the standards of professional practice as set
by the appropriate regulatory body applicable to their profession or role.
To take reasonable care of health and safety at work for themselves, their team and others,
and to co-operate with employers to ensure compliance with health and safety requirements.
To act in accordance with the express and implied terms of their contract of employment.
Not to discriminate against patients or staff and to adhere to equal opportunities and equality
and human rights legislation.
To protect the confidentiality of personal information that they hold unless to do so would put
anyone at risk of significant harm.
To be honest and truthful in applying for a job and in carrying out that job.
To play their part in ensuring the success of the NHS and delivering high-quality care by:
Maintaining the highest standards of care and service, taking responsibility not only for
the care they personally provide, but also for their wider contribution to the aims of their
team and the NHS as a whole;
Taking up training and development opportunities provided over and above those legally
required of their particular post;
Actively taking part in sustainably improving services by working in partnership with
patients, the public and communities;
Raising any genuine concern they may have about a risk, malpractice or wrongdoing at
work (such as a risk to patient safety, fraud or breaches of patient confidentiality), which
may affect patients, the public, other staff or the Practice itself, at the earliest reasonable
opportunity;
Being open with patients, their families, carers or representatives, including if anything
goes wrong; welcoming and listening to feedback and addressing concerns promptly and
in a spirit of co-operation. Staff should contribute to a climate where the truth can be
heard and the reporting of, and learning from, errors is encouraged;
Viewing the services they provide from the standpoint of a patient, and involve patients,
their families and carers in the services they provide, working with them, their
communities and other organisations, and making it clear who is responsible for their
care.
Source:
The NHS Constitution = 8 March 2012:
http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/@dh/@en/documents/digit
alasset/dh_132958.pdf
(www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/@dh/@en/documents/digitalasset/dh
_132958.pdf)
ACCESSIBILITY
Access to our premises and services
Each of our surgeries is accessible to patients using a wheelchair.
We have marked parking spaces in the car parks for blue badge holders who
display their blue clock in the car.
I am visually impaired, can I use your surgery?
If you have a visual impairment
you can request assistance
with getting around the surgery
Please call 01332 271212 to arrange this.
Website Accessibility
Our website pages are designed so that you can change the style, size and colour of the font used,
as well as the background colour. If you wish to do so, please see the guides below.
Customise settings in:

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Internet Explorer (www.microsoft.com/enable/products/default.aspx)
Firefox (www.accessfirefox.org/Firefox_Accessibility_Features.php)
Google Chrome (www.google.com/support/chrome/bin/topic.py?topic=14662)
Safari (www.apple.com/accessibility/macosx/vision.html)
Further help
If you:
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

Have problems seeing the screen
Find it difficult to use the mouse or keyboard
Need help with language or reading websites
then we recommend you visit the BBC website My Web My Way (www.bbc.co.uk/accessibility/)
, which provides advice on how to make your computer easier to use, whether you are a
Windows, Mac or Linux user.
I have hearing difficulties, can I be treated at the Practice?
For patients with hearing problems, please call in to the Practice and ask to speak to one of the
Senior Reception Team staff. We will work together to find the best way to keep in touch.
If we are notified in advance, we will try to arrange for someone to sign or interpret for you.
Can I have a chaperone?
You are entitled to have a chaperone present during your consultation and any tests which may
be required.
Please let us know in advance of your appointment if you would like to request a chaperone by
calling 01332 271212.
Non-English Speakers
We can arrange interpretation and translation services in person or by phone for patients who do
not speak English.
Please let us know if you need this service when booking an appointment.
These fact sheets have been written to explain the role of UK health services, the National
Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as
the role of GPs, their function as gatekeepers to the health services, how to register and how to
access emergency services.
Special care has been taken to ensure that information is given in clear language, and the
content and style has been tested with user groups.
Open the leaflets in one of the following languages
English (www.dh.gov.uk/assetRoot/04/12/26/98/04122698.pdf)
Albanian (www.dh.gov.uk/assetRoot/04/12/26/99/04122699.pdf)
Arabic (www.dh.gov.uk/assetRoot/04/12/27/24/04122724.pdf)
Bulgarian (www.dh.gov.uk/assetRoot/04/12/27/02/04122702.pdf)
Chinese (Cantonese) (www.dh.gov.uk/assetRoot/04/12/27/04/04122704.pdf)
Chinese (Mandarin) (www.dh.gov.uk/assetRoot/04/12/27/13/04122713.pdf)
Russian (www.dh.gov.uk/assetRoot/04/12/27/02/04122731.pdf)
Turkish (www.dh.gov.uk/assetRoot/04/12/27/04/04122720.pdf)
Gujerati (www.dh.gov.uk/assetRoot/04/12/27/13/04122707.pdf)
Croatian (www.dh.gov.uk/assetRoot/04/12/27/13/04122705.pdf)
Farsi
(www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/@dh/@en/documents/digitalasset/dh_4122706.pdf)
Any other requirements?
If you have any other special needs, please let us know and we will do all we can to assist you.
CAN A PHARMACY HELP YOU?
ARE YOU SUFFERING FROM ANY OF THE FOLLOWING CONDITIONS?
Cough Constipation
Conjunctivitis
U
(
H
L
P
P
S
F
(
P
S
B
Diarrhoea Earache
Hay Fever
Headlice Headache
Blocked Nose
Indigestion Heartburn
High Temperature
Sore Throat Tummy Upset
Thrush
Threadworms A bite or sting
DID YOU KNOW?
You don't need to wait to see a doctor for certain conditions - you can get advice direct
from your pharmacist.
They can also give you advice, treatment and over the counter medicines.
THIS MEANS THAT...

You can save time by going direct to the pharamacist.
ANY INFORMATION YOU GIVE TO THE PHARMACIST IS
CONFIDENTIAL.
REMEMBER! Your pharmacist can provide advice and / or treatment for your
symptoms.
IF YOUR SYMPTOMS PERSIST, YOU SHOULD SEEK FURTHER ADVICE
FROM YOUR DOCTOR.
Alcohol Dependency
We have an alcohol dependency service available to all of our patients.
This service is delivered in conjunction with Addiction Dependency Solutions (ADS) who
are the single point of entry into the alcohol treatment service now available in Derby.
ADS are aiming to reduce the harmful effects of alcohol misuse in Derby and will
provide a free confidential service for anyone who is over 18 and has a problem with
alcohol.
Clinics are run on a Wednesday at the Lister House site by our Alcohol Practitioner
Richie Ciccone. This service is open to patients from Lister House, and Oakwood
Medical Centre.
ADS is the leading regional charity delivering drug and alcohol services across the north
of England. They have over thirty service centres across the region working with in
excess of 17,000 people last year.
Through their thirty year history they know only too well the devastating impact addiction
and dependency can have not only on the individuals concerned but families, friends
and the wider community. Knowing that one size does not fit all, they treat everyone
who comes to them as an individual, tailoring each treatment programme to their
particular needs.
ADS never write anyone off, never give up on them. ADS are positive about change and
believe that given the right support anyone can turn their lives around.
The range of services offered at the surgery includes one to one structured support,
extended brief interventions and signposting to appropriate services.
Clinics will take place on Wednesday at 9.30am until 4pm.
If you would like to access this service please download, complete and return this form
to the practice
Download the Alcohol Referral Form
Blood Tests
We can offer blood tests at both surgeries, but if you are an adult, or are over 14 years old and
will be accompanied by an adult, you may find information on local blood clinics by visiting
www.ipp.derbycitypct.nhs.uk (www.ipp.derbycitypct.nhs.uk) and searching for Blood Tests
Chlamydia Screening
CHLAMYDIA SCREENING
FREE, PAINLESS AND CONFIDENTIAL
We offer opportunistic chlamydia screening to 15-24yr olds when they attend the surgery
for other reasons.
THE TEST AND ANY TREATMENT ARE FREE,
PAINLESS - Simply provide a urine sample, and fill in a form,
CONFIDENTIAL - Anyone who takes the test can choose to receive the results by text,
phone or letter.
Contraception and Sexual Health
"Morning" After Pill
If you have had unprotected intercourse then please see the doctor or nurse early, the morning
after pill can be taken up to 72 hours after sex and is very effective in preventing pregnancy.
Please don't leave it to chance! We will always be able to see you if we know it's for the morning
after pill, so please let us know if your need is urgent. In suitable patients a coil can be fitted
more than 72 hours after unprotected sex.
Young people under 25 can obtain emergency contraception from:"The Space" The Connexions Centre, 8 Curzon Street, Derby, DE1 1LL,
Mon 3.30 – 6.00, Tue 5.00 – 7.15, Thurs 3.30 – 6.00, Sat 11.00 – 2.00.
Please call them on 01332 200033 to see if an appointment is required.
Adults and Young People can obtain emergency contraception from:
Derby Walk-in Centre
(Entrance C, London RdCommunityHospital, Osmaston Road, DerbyDE1 2RG)
8.00 am - 7.30pm 7 days a week.
Tel 224700 or 224710.
You can also obtain the morning after pill without prescription from the following
pharmacies, but phone first to check a pharmacist is present who is trained to dispense.
"Allestree" in Allestree, Tel 557330
"Boots" St Marks Rd, Tel 674187
"Boots" in Westfield, Tel 345886
"Boots" near Debenhams, Tel 347295
"Derwent" on North Street, Tel 346949
"lloyds" on Burton Rd, Tel 342597
"Manor" St Peter's St Derby, Tel 347926
"Markeaton" Kedleston Rd, Tel 344049
"Rowland & Co" Friargate, Tel 738445
"Superdrug" The Corn Market, Tel 207376
"Wilsons" in Borrowash, Tel 674140
"Wilsons" in Oakwood, Tel 666719
"Wilsons" on North St, Tel 346949
"Valley" in Spondon, Tel 663046
Are you a carer?
We have forms and packs available at both sites for patients who are carers to access support.
Alternatively, please go to the website below to access local contacts and support for carers.
www.derbycitypct.nhs.uk/staying-healthy/are-you-a-carer/ (www.derbycitypct.nhs.uk/stayinghealthy/are-you-a-carer/)
YOUNG ADULTS
There is a special service called SPACE@ Connexions in Derby offering information,
advice, counselling, referral and support to young people between the ages 12 - 25 years on
a variety of subjects including:
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housing and homelessness
benefits
volunteering
drugs
welfare rights
mental health
counselling
sexual health
stop smoking
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general health
education
training and employment
debt
careers
leisure and travel
Chlamydia screening
pregnancy testing
* Most of their sessions are drop-in but some specialist sessions do require an appointment.
They are based at
Connexions,
8 Curzon Street
Derby
DE1 1LL
Telephone: 01332 200033
Fax: 01332 201500
Email: thespace@derby.gov.uk
www.derby.gov.uk/theSPACE
OUR SERVICES
As a practice we recognize that the needs of teenagers and young adults may
differ from older patients.
We are always approachable and you can be sure that anything you discuss with us is absolutely
confidential and will not be discussed with anyone else without your permission whatever your
age.
Even the fact that you have made an appointment will not be revealed by anyone.
"Morning" After Pill
If you have had unprotected intercourse then please see the doctor or nurse early, the morning
after pill can be taken up to 72 hours after sex and is very effective in preventing pregnancy.
Please don't leave it to chance!
We will always be able to see you if we know it's for the morning after pill, so please our
Receptionists know if your need is urgent. In suitable patients a coil can be fitted more than 72
hours after unprotected sex.
Young people under 25 can obtain emergency contraception from:"The Space" The Connexions Centre, 8 Curzon Street, Derby, DE1 1LL,
Mon 3.30 – 6.00, Tue 5.00 – 7.15, Thurs 3.30 – 6.00, Sat 11.00 – 2.00.
Please call them on 01332 200033 to see if an appointment is required.
Adults and Young People can obtain emergency contraception from:
Derby Walk-in Centre
(Entrance C, London RdCommunityHospital, Osmaston Road, DerbyDE1 2RG)
8.00 am - 7.30pm 7 days a week.
Tel 224700 or 224710
You can also obtain the morning after pill without prescription from the following
pharmacies, but phone first to check a pharmacist is present who is trained to dispense.
"Allestree" in Allestree, Tel 557330
"Boots" St Marks Rd, Tel 674187
"Boots" in Westfield, Tel 345886
"Boots" near Debenhams, Tel 347295
"Derwent" on North Street, Tel 346949
"lloyds" on Burton Rd, Tel 342597
"Manor" St Peter's St Derby, Tel 347926
"Markeaton" Kedleston Rd, Tel 344049
"Rowland & Co" Friargate, Tel 738445
"Superdrug" The Corn Market, Tel 207376
"Wilsons" in Borrowash, Tel 674140
"Wilsons" in Oakwood, Tel 666719
"Wilsons" on North St, Tel 346949
"Valley" in Spondon, Tel 663046
Sex
You can discuss any sexual problem with either a nurse or doctor, we are happy to give guidance
about safe-sex, diet, exercise, drugs, alcohol and can arrange for referral onto other health
professionals if necessary.
The nurses can offer slightly longer appointments than the doctor so you may have more time to
discuss your concerns. You will be invited up to the surgery aged 15-16 for your school leaving
booster, by all means mention any concerns you have and the nurse can arrange to see you for a
full discussion.
Contraception
We are able to help you choose the most appropriate method of contraception and there are
leaflets that can be picked up from our leaflet racks that discuss various methods. Teenagers and
young adults are usually at their most fertile time in their lives and should always use
contraception to prevent pregnancy.
Condoms are usually available free of charge at our surgeries.If you want to bring along a friend
or parent to give you confidence this is OK. You can make an appointment with a doctor or
nurse, whoever you prefer.
Acne
Many of our patients may be troubled by acne, this can range from 1 or 2 zits to severe and
scarring disease. Acne is recognized to interfere with relationships, lead to depression and reduce
your success rate at interviews. There are many potent treatments available and the condition can
almost always be helped.
If you have tried simple over the counter treatments and are still troubled then make an
appointment to see a doctor. Don't leave it too late until after scarring has occurred!
Sexually Transmitted Disease
If you think you have a problem then either make an appointment with us or attend the
Department of Genito-Urinary Medicine at the Derbyshire Royal Infirmary Tel 01332 254681.
If possible they prefer you to telephone for an appointment to reduce waiting time.
They are open office hours Monday to Friday except Tuesday and Friday afternoons.
Be Clear on Cancer
Bowel Cancer
If you’ve had blood in your poo or looser poo for 3 weeks, your doctor wants to know.
Chances are it’s nothing to worry about, but these symptoms could be signs of bowel cancer, so
tell your doctor. Finding bowel cancer early makes it more treatable and could save your life.
Find out more on the NHS bowel cancer pages (www.nhs.uk/bowelcancer/Pages/bowelcancer.aspx)
Watch the NHS bowel cancer TV advert
Viewing video content
If you do not have a version of the Flash Player you can download the free Adobe Flash Player
(www.adobe.com/products/flashplayer/) from Adobe Systems Incorporated.
1 in 16 men will be diagnosed with bowel cancer.
If caught at an early stage, 9 in 10 bowel cancer cases are treated successfully. Knowing the
signs and symptoms and seeking help quickly could make all the difference.
Spot the signs
Some of the most common symptoms include....


bleeding from the bottom without obvious reason
looser or more frequent bowel motions that last longer than 4 weeks
If you experience any of these changes - play it safe. See your doctor.
www.spotcancerearly.com/bowel (www.spotcancerearly.com/bowel)
For questions about cancer, call Cancer Research UK free on 0808 800 4040
People seeking information on Breast Cancer, and what to do if they find a breast lump can
visit t he website
www.gmccn.nhs.uk/breastcancer (www.gmccn.nhs.uk/breastcancer)
which provides useful information for patients.
For questions about cancer, call Cancer Research UK free on 0808 800 4040
Links to other Websites can be found by clicking on "Links" on the menu above.
We are a Training Practice
LISTER HOUSE SURGERY AND OAKWOOD MEDICAL CENTRE
WE ARE A TRAINING PRACTICE
Why become a training practice?
We attained training practice status in 2010.
We wanted to do this as we are keen to foster a learning and enquiring environment and we acknowledge
that there are always new ideas and better ways of doing things. Becoming a training practice means that
the practice’s record keeping, overall patient care and communication need to be of a high standard. This
ensures that the environment is suitable for doctors in training.
What benefit is it to the patient?
Recently trained doctors will bring up-to-date ideas and treatments from their recent hospital experience,
which in turn will help keep the practice up-to-date. The patient will sometimes benefit from a longer
consultation time, and our overall patient care and standards will be scrutinised and must remain high to
maintain our Training practice status – all of this is to the benefit our patients and their care.
What does a GP Registrar do?
A GP Registrar is a fully qualified medical practitioner who decided to make general
practice their speciality. This means that they undergo a further 3 years of
qualifying in order to become a competent, effective and confident general
practitioner.
The time spent as a GP registrar is a very important part of the GP training. During their time in general
practice, GP registrars must learn about the management of acute and long-term problems, preventive
work and practice management. They must develop their own consulting
and decision-making skills, learn to direct their own learning and acquire the ability to look critically at their
own performance.
It is the trainer’s responsibility to enable the registrar to learn both within the practice and through
attendance at local half-day release courses, visits to different types of practices and other local facilities.
How does this affect my experience at this Practice?
Our GP Registrars are with us for either 4 months or 1 year, depending on where they are in their training
programme.
If you have an appointment booked with our GP Registrar you will be made aware of their training status
and can be assured that they are fully competent to take care of your health issues.
The GP Registrar will be closely supervised by all the GPs, with Dr Paul Birch as our lead trainer.
Useful Links
Breast Cancer Questions & Answers www.gmccn.nhs.uk/breastcancer
(www.gmccn.nhs.uk/breastcancer)
Bowel Cancer www.spotcancerearly.com/bowel (www.spotcancerearly.com/bowel)
For questions about cancer, call Cancer Research UK free on 0808 800 4040
Where do I go for clinical or disease information?
NHS Choices (www.nhs.uk/Pages/index.html)
Aiming to personalise healthcare and provide information that will ‘allow patients to make
meaningful choices about when and where to receive their treatment.’
Best Treatments (www.besttreatments.co.uk/)
Information is researched from the British Medical Journal and displyed in an easy to understand
format.
Patient UK (www.patient.co.uk/)
Designed by GPs and EMIS and is a useful source of Patient information Leaflets amongst other
things.
Net Doctor (www.netdoctor.co.uk/)
Attempts to break the language barrier between Doctors and patients regarding disease and
illnesses.
Information on Healthier Living
Are You Drinking Too Much?
(www.nhs.uk/Tools/Pages/Alcoholcalculator.aspx?Tag=) Use the NHS Choices tool to find out.
BBC - Healthy Living (www.bbc.co.uk/health/healthy_living/)
Simple, accurate advice from the BBC. Helps you to establish the do"s & dont"s of living
healthily.
Male Health (www.malehealth.co.uk/)
Fast, free independent information from the Men"s Health Forum.
Women’s Health Concern (www.womens-health-concern.org/)
Women"s Health Concern is a charitable organisation which aims to help educate and support
women with their healthcare by providing unbiased, accurate information.
My simple guide to high blood pressure (www.mysimpleguide-bloodpressure.com/)
An attempt by the European Society of Hypertension to ensure access to credible, reliable
information about high blodd pressure.
Charity Websites
The Meningitis Trust www.meningitis-trust.org (www.meningitis-trust.org)
Raising awareness of meningitis and miningococcal disease and providing an extensive range of
professional support services. Services include a 24-hour Freephone helpline staffed by nurses;
home visits; counselling; art therapy; a one-to-one support service and financial support grants.
Cancerhelp (www.cancerhelp.org.uk/)
Free information service provided by Cancer Research UK about cancer and cancer care for
people with cancer and their families. Information is formatted in such a way that makes
understanding the website an easy process
Cancer Backup (www.cancerbackup.org.uk/Home)
Europe"s leading cancer information charity, with over 4,500 pages of up-to-date cancer
information, practical advice and support for cancer patients, their families and carers.
Diabetes UK (www.diabetes.org.uk/)
largest charity in the UK devoted to the care and treatment of people with diabetes in order to
improve the quality of life for people with the condition
Asthma UK (www.asthma.org.uk/)
This website has been revamped to meet the needs of the thousands of people with asthma who
visit the site each day, either to find important information about asthma and how to control it
Alzheimer’s Society (www.alzheimers.org.uk/)
Comprehensive information for people with all forms of dementia.
Summary Care Record
Summary Care Record
There is a new Central NHS Computer System called the Summary Care Record (SCR). The
Summary Care Record is meant to help emergency doctors and nurses help you when you
contact them when the surgery is closed. Initially, it will contain just your medications and
allergies.
Later on as the central NHS computer system develops, (known as the ‘Summary Care Record’ –
SCR), other staff who work in the NHS will be able to access it along with information from
hospitals, out of hours services, and specialists letters that may be added as well.
Your information will be extracted from practices such as ours and held on central NHS
databases.
As with all new systems there are pros and cons to think about. When you speak to an
emergency doctor you might overlook something that is important and if they have access to
your medical record it might avoid mistakes or problems, although even then, you should be
asked to give your consent each time a member of NHS Staff wishes to access your record,
unless you are medically unable to do so.
On the other hand, you may have strong views about sharing your personal information and wish
to keep your information at the level of this practice. Connecting for Health (CfH), the
government agency responsible for the Summary Care Record have agreed with doctors’ leaders
that new patients registering with this practice should be able to decide whether or not their
information is uploaded to the Central NHS Computer System.
For existing patients it is different in that it is assumed that you want your record uploaded
to the Central NHS Computer System unless you actively opt out.
For further information visit the Connecting for Health Website
(www.connectingforhealth.nhs.uk/systemsandservices/scr)
If you choose to opt out of the scheme, then you will need to complete a form and bring it along
to the surgery.
Download the opt out form >>>>
(www.connectingforhealth.nhs.uk/systemsandservices/scr/staff/aboutscr/comms/pip/
optout.pdf)
STAFF VACANCIES
We are not currently recruiting any staff.
Staff Details
Doctors
Dr Peter Moss
Senior Partner BMedSci(Hons) BM BS (Nottingham 1982)
GPSI (Drug Misuse)
Dr Mark Hale
Partner BMedSci(Hons) BM BS (Nottingham 1989)
Dr Andrew Brooks
Partner BMedSci(Hons) BM BS (Nottingham 1990)
Dr Sivanesh
Welluppillai
Partner MB ChB DFFP (Aberdeen 1992)
Dr Paul Birch
Partner BA MB BChir (Cambridge 1980) MRCGP DRCOG
DTM&H PGCME
Dr Narayana Swamy Partner MBBS (Mysore, India 1993 ), DLO, MRCGP, DOHNS
Dr E Saltmarsh
Associate GP - MB BS (1993 London), DCH, DTM&H,
DRCOG, MRCGP (2000)
Dr Jayaraman Elan
Nurses
The nurses' main tasks include: • Infant and adult immunisation • Travel
vaccinations • Cervical smears • Dressings and removal of stitches • Ear
syringing • Clinics to monitor blood pressure, asthma and diabetes •
Health checks (lifestyle advice) They also assist the doctors in minor
surgery and are always available to offer professional advice.
Mr Chris
Roome
Chris Roome has 35 years experience working as a nurse having started
as a cadet nurse at Pastures Hospital Mickleover in 1972. Over the years
as evidence based theory and research changed the way we view
psychological problems Chris studied both Cognitive Behaviour
Therapy and Psychotherapy at Derby university. This has resulted in
him having a vast knowledge base which enables him to assess a wide
range of problems which may or may not have a mental health
componant. His main work at the surgery evolves around the treatment
of depression and anxiety as these are the most common problems
reported by people being referred to Chris. He will also assess problems
related to, bereavement, work related stress, alcohol, relationship
breakdown and anger. In fact any problem that has an emotional or
psychological impact on life. There is no restriction on age and if a
problem arises that needs more specialist intervention Chris has a wide
network of experienced contacts that he can refer on to.
Sister Julie Julie is the Nursing Team Leader, and a Nurse Prescriber who can
Anne Watts assess, diagnose and prescribe for Minor Illnesses and is involved in
Chronic Disease Management at the Practice. Julie is also lead nurse for
Cytology Screening and Asthma.
Nurse
Marion
King
Marion leads at the Practice in areas of Diabetes, Travel Health advice
and Vaccinations and Immunisations.
Nurse
Hayley
Crowther
Hayley leads at the Practice on COPD (Chronic Obstructive Pulmonary
Disease) Management and Family Planning.
Nurse
Sharon
Love
Sharon leads the Practice Medical Assessment Team and Smoking
Cessation service.
Nurse
Reena
Rasauda
Reena supports the Nursing Team specifically in Diabetes and COPD
Management.
Nurse
Rebecca
Randall
A highly trained Senior Nurse who leads in Minor Illness and is the 2nd
Lead Nurse for Family Planning.
Nurse
Sharon
Griffin
Sharon leads the Practice in CVD (Cardiovascular Disease) Prevention
and Screening.
Healthcare Assistants
Ms Vacant Position Shirley supports the nursing team in a variety of nursing duties
Practice Management
Steve Chapman
Business Practice Manager
Miss Rachel Boldison
Assistant Practice Manager
Joan Waldron
Practice Operation Officer
Administration
Ms Sue Nisbet
Senior Administrative Officer
Reception
The reception staff will assist you in making routine and urgent
appointments to see your doctor or nurse, undertake repeat prescriptions,
answer a variety of questions and offer help and assistance at all times. It
is a legal requirement that confidentiality of patients' records is
maintained at the highest level by all staff. OUR RECEPTIONISTS
MAY ASK A FEW QUESTIONS TO ENABLE THEM TO GIVE YOU
THE BEST SERVICE AND DIRECT YOU TO THE CORRECT
DOCTOR OR NURSE. YOUR CO-OPERATION IN ANSWERING
THESE QUESTIONS WOULD BE MUCH APPRECIATED.
Bernie
Trueman
Reception Manager
Community Midwives
Patients are seen by the midwives at the clinics by appointment and also by the
doctors during normal surgery hours.
Community Nurses
The team consists of sisters, staff nurses and health care aide nurses.
Their duties include visiting patients of any age in their homes when
necessary, giving practical assistance or offering professional advice.
Each patient's needs are assessed and their care/treatment is planned
accordingly.
Sister Jane
Vickers
Jane Hill
Catherine
Eden
Julie
Cotton
Val
Peberdy
Natira
Clarke
Health Visitors
These are nurses specially trained to advise on healthcare, particularly for mothers
and children. You may speak to the Oakwood health visitors on their direct
telephone line - (01332) 371294 Ext 214 (Oakwood) or (01332) 345405 (Lister
House Pear Tree Clinic).
Counsellors
The practice offers an in-house counselling service for patients who feel they would
benefit from such assistance. This service is arranged via a referral from your
doctor.