Mattel Global Information Technology
Mattel Global Information Technology
SSL VPN User Instruction Manual
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Table of Contents
Table of Contents ............................................................................................................ 2
Support Information ......................................................................................................... 3
Cisco SSL VPN ............................................................................................................... 3
Connecting to SSL VPN with a Mattel Laptop ................................................................. 4
Connecting to SSL VPN with a personally owned computer ........................................... 4
Instructions and Minimum Requirements for Using SSL VPN on a Personally
Owned Computer ..................................................................................................... 4
Operating System Requirements ............................................................................. 4
Access to Mattel Resources – Computer Requirements .......................................... 5
Internet Explorer Settings to Review on Your Personal Computer ........................... 5
Connecting to Mattel ....................................................................................................... 8
Logging into the system ......................................................................................... 10
Navigating the User Interface – Cisco’s Portal ....................................................... 12
Navigation Portal .................................................................................................... 12
Toolbar ................................................................................................................... 12
File Shares ............................................................................................................. 12
VPN Connection – AnyConnect ............................................................................. 13
Navigation Portal .................................................................................................... 14
Log Out .................................................................................................................. 15
Troubleshooting & Frequently Asked Questions ........................................................... 16
Q. Active X component does not run or does not install. ....................................... 16
Q. Unable to reach any of these sites in my web browser. ................................... 16
Q. Why don’t I get the AnyConnect option? ........................................................... 17
Q. Do not know if your user name and password / locked out? ............................. 17
Q. Access to the Magic system through the portal does not work correctly. .......... 17
Q. Can I access external sites using the Portal or the AnyConnect Client? ........... 17
Using AnyConnect without the Browser ........................................................................ 19
Macintosh How-To ........................................................................................................ 22
Appendix ....................................................................................................................... 25
Accepted Antivirus Software: ................................................................................. 25
Accepted Personal Firewall .................................................................................... 26
Operating Systems:................................................................................................ 26
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Support Information
After reviewing this document, if you have any additional questions, please contact the
Global IT Support Center by email 7411@mattel.com or phone:
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US Toll Free (800) 438-4402
East Aurora x6330
El Segundo x7411
Middleton x4357
International Direct Dial (623) 476-3105.
Cisco SSL VPN
Cisco’s SSL VPN will allow you to connect to Mattel’s network through a secure
connection. Users will have access to data, applications and resources and will be able
to perform tasks remotely without the need of installing additional VPN client software.
Before connecting, please reference the instructions applicable to your type of
connectivity (on a Mattel laptop or on your personally owned computer).
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Connecting to SSL VPN with a Mattel Laptop
Your Mattel laptop has been configured to use Cisco SSL VPN. To begin using SSL
VPN, please go to the ‘Connecting to Mattel’ section of this document.
Connecting to SSL VPN with a personally owned computer
Instructions and Minimum Requirements for Using SSL VPN on a
Personally Owned Computer
Operating System Requirements
 Windows XP Requirements:
 Service Pack 2 installed
 Internet Explorer 6.0 or 7.0 or Firefox
 Signed Active X Download Enabled
 Download ActiveX Controls set to prompt
 Windows Vista
 Internet Explorer 6.0 or 7.0 or Firefox
 Signed Active X Download Enabled
 Download ActiveX Controls set to prompt
Note: Mattel supports Windows XP as a standard, the SSL VPN system supports
Vista but in the event that there are problems support for Vista is limited at this
time.
 MAC OS X is now supported
 Safari or Firefox browser
 Java version 1.4 or better
 Java must be installed prior to attempting to use the SSL VPN
 The required Java software can be obtained from www.java.com:
http://java.sun.com/products/archive/j2se/1.4.2_13/index.html
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Access to Mattel Resources – Computer Requirements
 Web Portal access
 Access is allowed from any computer
 AnyConnect access
 Access is allowed from Mattel laptops
 Access is allowed from Mattel employee owned personal computers
providing they meet the requirements outlined below
i. The computer must meet the minimum Operating systems
requirements (See Appendix)
ii. The computer must have installed antivirus software with virus
definitions updated within the last 15 days. The list of supported
antivirus software packages can be found in the Appendix
iii. The computer must have an approved personal firewall enabled
(See Appendix)
Internet Explorer Settings to Review on Your Personal Computer
Before attempting to logon, an addition needs to be made to Internet Explorer’s trusted
sites list (if you are using Firefox as your browser this change is not required).
From the Internet Explorer menu bar, click on ‘Tools’, then click ‘Internet Options’. This
will open the browser’s ‘Internet Options’ window.
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Once in this window, click the ‘Security’ tab and then click the ‘Trusted sites’ icon as
shown in the screen capture. Then click ‘Sites’ so that the required setting addition can
be made.
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In the ‘Trusted sites’dialogue, make the addition of each SSL VPN site listed below and
then click ‘Add’ and then ‘OK’ when complete.
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https://vpnphx.mattel.com
https://vpnes.mattel.com
https://vpnap.mattel.com
https://vpneu.mattel.com
Once these changes have been made, you will be ready to connect using Cisco
SSLVPN. Please go to the next page.
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Connecting to Mattel
Make sure you are connected to your ISP (Internet Service Provider). In the address
bar of your Internet browser, go to the following URL:
 http://www.mattelgateway.com
Click on ‘Mattel VPN’ and then choose the ‘Phoenix’ or ‘El Segundo’ location.
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The login screen will appear in the browser window with a username and password
prompt. If you are a Windows XP user you may receive a ‘Warning – Security’ alert
window and an ActiveX control warning as shown in the screenshot below:
In this event, click ‘Always trust content from this publisher’ as well as ‘Run’ and ‘OK’ in
each of the windows and you should be able to continue with the login process. Also
click on the ActiveX control warning just below the address bar where it says ‘Click here
to install…’
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Logging into the system
Once the ActiveX or Java process is complete, the logon screen should now be
available.
At the login page, use your current Windows System or network login credentials and
click Login.
Note: This is the same username and password used on your work computer. The
‘CORP\’ is not needed prior to your username to login to the VPN system
Example of the correct login credentials:
Next read the warning shown and then click ‘Continue’ to complete the login process.
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This completes the web portal login process. The next screen is the web portal.
If all checks have passed appropriately, then a screen like the one below should appear
with the ‘AnyConnect’ option available to the user.
If there is no ‘AnyConnect’ option available once logged in, please refer to the
troubleshooting section titled ‘Why don’t I see the AnyConnect’.
Please Note: Once the AnyConnect client has been started, the portal window is no
longer active and should be closed. Any resources that you may have been accessing
via the portal will no longer be available once AnyConnect has been started.
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Navigating the User Interface – Cisco’s Portal
The Navigation Home Page will have different sections:
 Home – Easy access to links will be available here.
 The links provided here are links to internal Mattel web applications and sites
 Access to external sites is limited
 Web Applications – Web Applications will give you access to Mattel’s Intranet
Sites without the need to VPN or a Client installed.
a. Note: The Magic system does not work through the portal; to use that you
will need to connect through AnyConnect and access the Magic system
directly.
 Browse Networks – Access to Network Shares
 AnyConnect Client – VPN-like Connection, used for users requiring a full VPN
Connection. (See instructions on next page for VPN Connectivity)
 Remote Desktop Servers – RDP Connections to servers
Navigation Portal
Toolbar
Every time you click a web bookmark or Files you will open a new window. To go back,
click on the “Menu Tool Bar” at the upper right side of the page.
File Shares
If you click Browse Networks, you will have access to your files and folders. You can
use the following features: Download, Upload, Create New Folder and Delete.
Note: If you open a document you must save it locally and then upload it back to your
home directory. Or you can download it first and then upload it back again.
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Note: The page back and forth arrow buttons should be used to navigate within the file
shares window – not the Browser’s back and forth buttons.
VPN Connection – AnyConnect
Users that require a full VPN Connection will access the AnyConnect Client Row.
 Select ‘AnyConnect’ link on the left side of the window
 Click ‘Start AnyConnect’
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Navigation Portal
If you are on a Mattel laptop, the AnyConnect client should be installed and will simply
start giving you the access you require. If you are using your personal computer, the
AnyConnect client will automatically install. You may need to approve the installation of
this software depending on the security settings of your personal computer.
If you are a Mattel laptop user and the AnyConnect client is not already installed, please
contact the Mattel GIT Support Center so that they may assist you in installing the client
on your laptop.
You now can access any client applications. Your browser window does not need to
stay open to the VPN portal once the AnyConnect client is launched.
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Log Out
Don’t forget to Log Out when you are done. Right click the ‘Cisco AnyConnect icon’ on
your lower tool bar and select “Quit.”
If you are using the Portal, logout with the ‘Logout’ link.
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Troubleshooting & Frequently Asked Questions
Q. Active X component does not run or does not install.
A. Make sure you add the SSL site as a Trusted Site. Follow instructions below:
Adding a security appliance to the list of trusted sites is required for
Internet Explorer 6.0 or later on Windows Vista. We also recommend this
procedure for others to eliminate certain security pop-up messages when
you connect.
Internet Explorer on Vista has "Protected Mode" enabled by default.
Adding the security appliance to the trusted sites allows communications
with the security appliance, even though "Protected Mode" is enabled.
To add the security appliance to the list of trusted sites:
1. Choose Internet Options. To do so, use either of the following
methods:
o Choose Start > (Settings >) Control Panel > Internet Options.
o Open Internet Explorer and choose Tools > Internet Options.
2. Click the Security tab.
3. Click the Trusted sites icon, and then click the Sites button below.
4. Add the following sites in Trusted Sites window.
1.
5. Click Add.
6. Click OK.
7. Click OK on the Security tab.
Q. Unable to reach any of these sites in my web browser.
 http://www.mattelgateway.com
A1. Make sure you are connected to the Internet by visiting another site such as
http://www.google.com.
A2. This connection only works from outside the Mattel network (e.g. on a home or
other network).
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Q. Why don’t I get the AnyConnect option?
A. If when you log in you do not have the option for AnyConnect, then your computer is
missing one of the requirements for the AnyConnect option.
1. The computer must meet the minimum Operating systems requirements (See
Appendix).
2. The computer must have installed antivirus software with virus definitions updated
within the last 15 days that is in the list of approved software packages (See
Appendix).
3. The computer must have an approved personal firewall enabled (See Appendix).
Please refer to the Appendix for supported software packages. Unfortunately, the SSL VPN system is not capable of informing you
of where your system has failed (Operating System, AntiVirus or Personal Firewall).
Q. Do not know if your user name and password / locked out?
A. Contact the Global IT Support Center.
Q. Access to the Magic system through the portal does not work correctly.
A. Unfortunately at this time Magic does not work correctly using the portal. To access
the Magic system you will need to connect via AnyConnect and then open it directly in
your browser.
Q. Can I access external sites using the Portal or the AnyConnect Client?
A. Yes, since there are some Mattel Corporate sites that are outside of our corporate
network you can access them through the Portal and through the AnyConnect client.
When accessing sites such as this (an example would be eTime) through the portal the
portal is required to authenticate your user credentials to the proxy server. A screen
such as the example below will come up:
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Input your network credentials including the ‘corp\’ before your username and the site
should be accessible.
To access external sites through the AnyConnect client, your Internet browser must be
configured to use the proxy.
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Using AnyConnect without the Browser
You can access the AnyConnect client without browsing to the portal site if you know
the VPN device name you want to connect to:
Vpnphx.mattel.com (Phoenix)
Vpnes.mattel.com (El Segundo)
Vpnap.mattel.com (Asia Pacific)
Vpneu.mattel.com (Amstelveen)
Click the Start button, then click ‘AnyConnect VPN Client’ and that will start the client
without having to use a browser.
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This will bring up the client window where you can direct it to the device you want to
connect with:
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For example, to connect to vpnes.mattel.com you would type in ‘vpnes.mattel.com’
(without the quotes) and then click select. It will take a moment while the computer
negotiates the VPN connection.
If you get a messages stating ‘AnyConnect is not enabled on the VPN server’ using this
method it is because you are missing one of the requirements defined in the appendix.
Refer to the FAQ section titled ‘Why don’t I get the AnyConnect Option?’
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Macintosh How-To
Mac systems are supported but sometimes require a bit of help when connecting to the
SSL VPN system. The preferred Mac browser for SSL VPN is Safari.
Once connected to the SSL VPN site of choice you may be presented with the following
screens:
This indicates that the Cisco applet needs to be associated with Java Web Start to run
properly. To do this, click ‘Open with’ and then click ‘Choose.’
Then browse to Applications, Utilities, Java and choose ‘Java Web Start’ and then click
‘Open.’
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Once that is complete the next window should appear, click ‘OK’ and the connection
progress should continue.
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Next the ‘Swordfish app’ should start and it will likely prompt you to ‘trust’ it or not.
Confirm that it should be trusted to allow it to continue.
Once that is complete, you should see the login web page and be able to follow the
same instructions for use as the Windows users. You should see a window like the one
shown here to control the AnyConnect client.
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To disconnect, right click on the AnyConnect icon in the upper right hand corner next to
the system clock and click ‘Disconnect’ or simply click ‘Disconnect’ in the control
window for the client.
Appendix
Accepted Antivirus Software:
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o Antivirus definitions must have been updated within the last 15 days
o The versions listed are the minimum versions
Avast! Antivirus home edition (Free)
McAfee VirusScan Home ediction 7.x
McAfee Internet Security 6.x
McAfee VirusScan 8.x
Norton AntiVirus 10.x
Norton Internet Security 7.x
Symantec AntiVirus 9.x
TrendMicro Pc-Cillin Internet Security 15.x
TrendMicro Internet Security 11.x
TrendMicro Antivirus 11.x
Zone Alarm Antivirus 6.x
Zone Alarm Security Suite 5.x
Zone alarm with Antivirus 5.x
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Accepted Personal Firewall
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Norton Antivirus 14.x
Norton 360 1.x
Norton Internet Security 16.x
Symantec Client Security 9.x - 10.x
Microsoft Windows Firewall – Vista
Microsoft Windows Firewall - Windows XP Service Pack 2
Microsoft Windows Firewall - Windows XP Service Pack 3
Trend Micro Internet Security 11.x
Operating Systems:
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Microsoft Windows 2000 SP4
Microsoft Windows XP SP2 & SP3
Microsoft Windows Vista
Apple Mac OS X 10.4.x - 10.5.x
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