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CHAPTER 2 - REVIEW OF RELATED LITERATURE AND STUDIES
This chapter discusses the related studies and literature review done by the
developers. This section deals with the differences of using manual reservation and online
reservation. It includes also the payment via internet. It covers related articles, views and
ideas done by other researchers and developers. As a result, the developers conducted a
research on the facts related to the system that might be helpful to its development.
The use of advance information technology subjected so far bey the use of internet
websites. The internet is an important part of most people's lives. They use it to
communicate research information and conduct daily tasks. They also depend upon it for
scheduling appointments and online reservation system which gives competitive
advantage to other with same establishment.
2.1Related Literature
Related Literature contains research from the internet, books, magazine and
news paper. Related Literature helped the developers to find some important
information that is associated with the project study.
2.1.1 Foreign Literature
Pakistan International Airlines
Pakistan International Airlines (generally known as PIA; or Pakistan
International Airlines), it operates scheduled services to 24 domestic destinations
and 38 international destinations in 27 countries across Asia, Europe and North
America. The native of Pakistan, the Pakistan International Airlines Corporation is
actually popular across the world as PIA Airlines. It plies passengers to 24 local
and 38 international locations spanning 27 countries across the continents of North
America, Asia and Europe. Skytrax, the official airport reviewer as well as airline
reviewer of the world has ranked the PIA as a three star airline. The Pakistan
International Airline Fares are reasonable and very competitive.
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Among its most popular and busiest destinations, is Dubai, which is a
famous and popular destination for people wishing to work as well as travel to
shop and holiday. There are flights from almost every major city in Pakistan to
Dubai, Abu Dhabi and other locations in UAE. It is possible to make your
bookings on the website of PIA. You can find Pakistan International Airlines
Schedules, Pakistan Airlines Flight Schedules as well as make your Pakistan
Airlines Booking online itself. You can do it at any time of the day or night, and
from anywhere, your home or your work place. All you have to do is log on to the
website, and make your Pakistan International Airlines Reservation. The PIA
online booking promises its fliers with frequent flyer awards. Passengers can avail
free air tickets, cabin upgrades, excess baggage vouchers and many other awards.
When you book your tickets with Cleartrip.ae, you get an opportunity to
travel with classy airlines. Most of these airlines offer good ticketing options,
discounts and freebies to their passengers. When you log on to Cleartrip.ae, we
give you an opportunity to assess all these options and help you make best choices.
You can make your choice for ticket booking for your holiday tickets, tickets for
business trips, sending of important documents, parcels at the Cleartrip.ae.
Cleartrip is the best choice for all customers when they want to do Pakistan
Airlines booking as we also help you find best deals, discounts and offers on hotel
booking and hiring local taxis for your trip.
http://en.wikipedia.org/wiki/Pakistan_International_Airlines
http://www.historyofpia.com/history.htmhttp://www.cleartrip.ae/airlines/pakistaninternational-airlines.html
American Airlines
American Airlines, Inc. (AA) is a major U.S. airline owned by AMR
Corporation, headquartered in Fort Worth, Texas. It operates an extensive
international and domestic network, with scheduled flights throughout North
America, the Caribbean, South America, Europe, and Asia/Pacific. Dallas/Fort
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Worth International Airport is the airline's largest hub, with American Airlines and
AMR's regional carrier American Eagle accounting for about 85% of the traffic
and 83% of the landing fees at the airport and traveling to more destinations than
from its other hubs.
American airlines has fare changes if, after a ticket has been issued and
before any portion has been used, a decrease in the applicable fares or charges
becomes effective, or a new fare between the points shown on the ticket is added,
the full amount of the difference in fares less any change fees applicable to the
original fare rule and date of purchase, will be refunded to the purchaser, upon
request,
provided
there
is
no
change
in
origin/destination/stopover
points/flights/dates shown on the original ticket and, subsequent to the decrease in
fares/charges or the addition of a new fare, all conditions of the lower fares/charges
are met, including booking code and any advance reservations/ticketing
requirements.
American will endeavor to carry you and your baggage with reasonable
dispatch, but times shown in timetables or elsewhere are not guaranteed and form
no part of this contract. American may, without notice, substitute alternate carriers
or aircraft and, if necessary, may alter or omit stopping places shown on the ticket.
Schedules are subject to change without notice. American is not responsible for or
liable for failure to make connections or to operate any flight according to schedule
or for a change to the schedule of any flight. Under no circumstances shall
American be liable for any special, incidental or consequential damages arising
from the foregoing.
http://en.wikipedia.org/wiki/American_Airlines
http://www.aa.com/i18n/customerService/customerCommitment/conditionsOfCarriage.jsp
#FareChange
Alliance Airline
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An airline alliance is an agreement between two or more airlines to cooperate on a
substantial level. Alliances provide a network of connectivity and convenience for
international passengers and international packages. Alliances also provide
convenient marketing branding to facilitate travelers making inter-airline code
share connections within countries. This branding goes as far as to even include
unified aircraft liveries among member airlines. Alliance airline for travel times a
ticket is valid for Carriage for one year from date of issue, except as otherwise
provided or referred to in the Ticket or these Terms and Conditions. Alliance
airline may refuse transportation if the applicable fare has not been paid. Alliance
airline Schedules, Cancellation of Flights, undertake to use the best efforts to carry
passenger baggage with responsible dispatch and to adhere to published schedules
in effect on the date of travel.
If due to circumstances beyond control alliance cancel or delay a flight, are
unable to provide previously confirmed space, fail to stop at passenger stopover or
destination point, or cause passenger to miss a connecting flight on which hold a
reservation, alliance shall, at option:
(a) carry passenger on another scheduled services on which space is
available; or
(b) reroute passenger to the destination indicated on the Ticket or
applicable portion thereof by Alliance own scheduled services or the
scheduled services of another carrier, or by means of surface transportation.
If the sum of the fare, excess baggage charge and any application service
charge for the revised routing is higher than the refund value of the Ticket
or applicable portion thereof, alliance shall charge passenger no additional
fares or charges, and shall refund the difference if the fare and charges for
the revised routing are lower; or
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(c) make a refund in accordance with the provisions of Article 13,
and, upon provision of the above, alliance shall be under no further liability
to the passenger.
Times shown in timetables or elsewhere are not guaranteed and form no
part of this contract. Alliance may without notice substitute alternative carriers or
aircraft, and may omit stopping places shown on the Ticket in case of necessity.
Schedules are subject to change without notice. Except as expressly set out in these
Terms and Conditions, alliance assume no responsibility for any delay or
cancellation including making connections. Alliance airline advise passengers to
check the website or contact Us directly prior to a flight in relation to any changes
to schedules. Except as expressly set out in these Terms and Conditions, Alliance
airline have no responsibility for consequential or indirect costs or losses resulting
from diversion, substitution, alteration, cancellation or delay of transport or
services, or from delay of baggage. If passengers are landed at a place other than
your specified destination, alliance airline will make all reasonable efforts to
transport passenger to that destination, but with no obligations as to time, date or
means of transport.
http://en.wikipedia.org/wiki/Airline_alliance
http://www.allianceairlines.com.au/about-us
http://www.allianceairlines.com.au/travel-
with-us/terms-and-conditions
2.1.2 Local Literature
Cebu Pacific Airline
The airline was established on August 26, 1988, and started operations on
March 8, 1996. Republic Act No. 7151, which grants franchise to Cebu Air, Inc.
was approved on August 30, 1991. Cebu Air, Inc. was subsequently acquired by
JG Summit Holdings (owned by John Gokongwei). Domestic services commenced
following market deregulation by the Philippine government. It temporarily ceased
operations in February 1998 after being grounded by the government due to an
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accident, but resumed services later the next month following re-certification of its
aircraft. It initially started with 24 domestic flights daily among Metro Manila,
Metro Cebu and Metro Davao. By the end of 2001, its operations had grown to
about 80 daily flights to 18 domestic destinations. The new aircraft a support
CEB’s expanding international and domestic operations which include flights to
12, soon to be 15, international destinations. On May 28, 2008, Cebu Pacific was
named as the world's number one airline in terms of growth.
Cebu pacific group bookings may be made through the airline’s Group
Sales team and will be subject to specific rules on deposits, payment, rebooking
and restrictions. The passenger may contact Group Sales for more information.
Cebu Pacific Air structures its tariffs and fares based on different fare buckets,
including Lite Fares and other promotional fares. The fares that will be offered to a
passenger will depend on which fare bucket is open on the date and at the time that
the passenger makes his reservation. Minimum fares chargeable for each flight
sector are published on Cebu Pacific Air’s website, in newspapers of general
circulation and other available media. Passengers may also visit or call Cebu
Pacific Air and ticket agent offices for more information.
Fares are considered flown and will be forfeited when a passenger is a noshow at the check-in counter or, following successful check-in, at the boarding
gate. Promo fares and Lite Fares with promo code discounts and the applicable
fees, taxes and surcharges are non-reroutable, non-refundable and may not be
stored in a Travel Fund but may be rebookable (except to another promo seat after
the sale period). Where allowed, rebooking must be done more than 4 hours before
scheduled time of departure. Rebooking is applicable only to higher class than the
cancelled flight’s class subject to applicable fees and fare differences. If rebooked
with a fare upgrade, and the passenger cancels and applies for a Travel Fund, only
the value of the additional collection in the rebooked itinerary will be stored in that
Travel Fund. Combination of Regular Fare and Promo Fare in one PNR is allowed.
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Flight Changes may be done to any of the sectors but regular fare shall
apply to all the sectors in the passenger booking record and the passenger shall pay
where applicable, the change fee on the rebooked sector and price difference
between the promo fare and the regular fare to a higher class on all the sectors or,
the cancel fee on the cancelled sector and the price difference between the promo
fare and the regular fare to a higher class on the non-cancelled sector. Go through
fare must be used in sequence, as booked. Cancellations and flight changes such as
rerouting or rebooking will not be permitted once any of the segments is used.
Partially used through sector is non-refundable.
Seat Selector of Cebu pacific, all seats in the aircraft are assigned and may
be reserved during booking by paying a minimal fee. Check the product page of
Seat Selector to learn about the fees. In order to get a premium seat, passengers
must meet certain criteria including but not limited to: Passenger must be at least
15 years old; Passenger must be able to understand and carry out instructions
which will be given in English onboard the flight; Passenger must be able to speak
English; Passenger must not be travelling with someone who requires his/ her
assistance in an emergency; Passenger must be fit and able-bodied; Passenger must
not have any permanent or temporary impairment (ex: deaf, hearing impaired,
blind, vision impaired, any strength or mobility limitation, intellectual impairment
or travelling with a service dog); Passenger must be able to check outside
conditions and react to crew commands; Passenger must be able to reach, open, lift
and throw out the exit door in an emergency; Passenger must acknowledge the exit
row briefing given by Cabin Crew once onboard the aircraft;
Passenger must be willing to help or assist the cabin crew in the unlikely
event of an evacuation or emergency situation; Passenger must not be seated with
an infant; Passenger must not require the use of an extension seat belt; Passenger
must not be elderly. Seat selector may be rebooked, but are non-refundable unless
fare refund is available to the passenger under the General Conditions. Passengers
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who avail themselves of the Seat Selector may check-in for their flight through the
web as provided hereunder.
http://en.wikipedia.org/wiki/Cebu_Pacific
http://www.cebupacificair.com/pages/travelregulations.aspx
Air Philippine Express
Air Philippines Corporation, now operating as PAL Express (formerly
Airphil Express, Air Philippines), is a low-cost airline based in Pasay City, in the
Philippines. It operates both domestic and international scheduled services from
Manila, Cebu, Davao and Zamboanga. The airline was re-branded for a number of
times, first as Air Philippines, then as PAL Express. Due to financial losses, Air
Philippines ceased operations for a short while until it was acquired by investors
from the Lucio Tan group. After the acquisition, the airline was re-launched as
PAL Express, to operate some routes and slot assignments of its sister company
Philippine Airlines until the management decided to re-brand the carrier as a
budget airline now known as Airphil Express.
The new Airphil Express is Philippine Airlines' answer to Cebu Pacific
Air's dominance on the low cost travel market in the Philippines which
significantly shrunk its market share and relegated it to the no. 2 spot from its
dominant no. 1 position since inception. It allowed PAL to focus on the premium
market where it does not have competition in the domestic Philippine market.
Airphil Express gained significant increase in passengers following its launch as a
low-cost carrier competing head on with Cebu Pacific Air. The airline is currently
on fleet acquisition mode to support its planned domestic and international route
expansion plan. Airphil Express currently holds the no. 3 position among
Philippine-based airlines with 19% market share.
Air Philippines was incorporated on 13 February 1995, with the base of
operations being the former Naval Air Station Cubi Point. Flight operations started
on 1 February 1996 with a Boeing 737-200 between Subic Bay, Iloilo and
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Zamboanga. In 1996 six NAMC YS-11 and four Boeing 737-200 aircraft were
acquired by the company. In 1997 an additional one Boeing 737-200 was acquired.
In this same year the airline carried over 675,000 passengers and over 773,000 in
1998. In September 1998 the airline was temporarily grounded by the Philippine
Air. Transportation Office, but was reactivated when U-Land agreed to purchase a
stake.
http://www1.philippineairlines.com/about-pal/frequently-asked-questions/online-booking/
Zest Airways
Zest
Airways,
Inc. operating
as Zest
Airways (formerly Asian
Spirit, colloquially called Zest Air), is an airline based at the Ninoy Aquino
International Airport in Pasay City, Metro Manila in the Philippines. It operates
scheduled domestic and international tourist services, mainly feeder services
linking Manila and Cebu with 24 domestic destinations in support of the trunk
route operations of other airlines. The airline was originally founded as Asian
Spirit, the first airline in the Philippines to be run as a cooperative. On 16 August
2013, the Civil Aviation Authority of the Philippines (CAAP), the regulating body
of the Government of the Republic of the Philippines for civil aviation, suspended
Zest Air flights until further notice due to safety issues.
Less than a year after AirAsia and Zest Air's strategic alliance, the two
companies have rebranded as AirAsia Zest. It started operations in April 1996 with
two second hand Dash 7 aircraft servicing only one scheduled commercial route
with two flights per day from Manila to Malay, serving the fledging resort island of
Boracay. To maximize its aircraft utilization, it introduced new routes to the
present-day towns of San Jose, Virac, Daet and Alcantara, and the cities of
Cauayan andMasbate, regarded as secondary and tertiary routes by Air
Transportation Office, and are not serviced by major airlines. In 1997, the
cooperative changed to a corporate set-up with the establishment of Asian Spirit,
Inc., whose registration was approved by the Securities and Exchange Commission
in 2005.
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http://en.wikipedia.org/wiki/Zest_Airways
2.2 Related Studies
The related studies relates the summary method, findings and conclusion of
studies like dissertation, unpublished project study and other studies viewed. The
study with the current issues and problems compromise of collected research
study.
2.2.1 Foreign Studies
Pakistan International Airlines
Pakistan is very well known around the world for its IT Professional and
talent found here. Pakistani Professionals has done a lot in IT Industry and counted
among the best available IT Resources. It is not an easy task to make a complete
Airline Management Software it required very in-depth knowledge about the
Industry as well as excellent analytical skills and most importantly courage and
willingness to do such a huge project. More than that we need a support a chance
because making software is not a big deal getting it accepted by an Airline and
people who support you and encourage you and give you the chance to show the
talent you have is more important.
PIA has successfully developed an ERP
(Enterprise Resource Planning) standard Airline Management System which is
capable of fully automating any full service carrier.
It is totally developed by Pakistani IT Professionals; PIA has done the
Analysis, Design, Application Architecture, Database Architecture, Security
Matrix, and Web Server Administration Support. PIA have used the latest
development technology currently being used, PHP (MVC Pattern), MS SQL
Server 2008, JQuery, CSS, HTML. PIA has successfully design and implemented
the AI (Artificial Technology) & BI (Business Technology) Technology, which
helps the user to avoid making mistakes as much as possible, have coded the
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Industry Standards in such a way that Air Ikon has the capability to make
suggestions to its users and can stop from making mistakes. For example if a user
is making a flight schedule which has a distance of 3000 Nautical Mile, and is
assigning an aircraft which has the flying range of 2500 Nautical Mile, the
application wont simply allow the user to assign that aircraft even by mistake.
This is just a small example Air Ikon is much more capable to help its users in day
to day operation and makes life easy and to be more productive and accurate.
Main Features of Air Ikon are: Company Management, Regional
Management, Fleet Management, Ticketing & Reservation Management,
Customer Loyalty Management, Agent Management, Flight Management, Fares
Management,
Departure
Control
System,
Cargo
Management,
Purchase
Management, Warehouse / Inventory Management, Aviation / Engineering
Management, HR Payroll & Attendance, Finance & Accounts Management,
Catering Management, User Role & Security, Dashboard & Reports. The most of
the Airline Management Systems are focused on Ticket Reservation System, and
avoids the major departments and sections of an airline. PIA at Air Ikon has tried
to cover all the departmental needs with smooth integration to ensure that every
department can communicate better and the access to information would be much
easier then it was
American Airlines
American Airlines is not a flag carrier, as that term is generally used in
commercial aviation. Its subsidiary shares its name with American eagle, and
operates much of the regional carrier's flights. The developers look the best and
worst features of American airlines. System wide upgrades are good on any fare,
Delta makes you buy nearly a full (“M”) fare ticket before you can be eligible for
upgrade. United places fare restrictions. You pay more to play the upgrade lottery
and if you don’t clear the upgrade you’ve spent more than necessary for a seat in
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back. An American Airlines system wide upgrade, top tier elites get 8 per year, is
valid from any pad fare.
Competent agents on the telephone, US Airways agents don’t know
geography. United agents are totally hit-or-miss, some are outstanding and others
are at war with their customers. American’s phone agents are consistently friendly
and try to help. Discounts, Passenger love applying discount promotion codes to
reservations, it’s usually possible to get 5% off when booking at AA.com. And
passengers love double dipping with their small business program, Business
ExtrAA, some of the lowest level awards you can cash in points for are giving
away Gold status to someone else and getting a year’s Admirals Club membership.
Same-day confirmed flight changes incur a fee even for top tier elites. The
competitors waive this fee; the $75 applies to change a flight if same-day changes
are available even to their 100,000 mile flyers. Cash co-pays apply for domestic
mileage upgrades even for top tier elites. Customer dislike cash co-pays to begin
with, a fee to be able to use your miles. United waives the fee for their elites who
spend miles to confirm domestic upgrades. American does not. If customers want
to spend miles to ensure will get the upgrade, even as a 100,000 mile flyer
customer have to cough up $75 each way.
Alliance Airlines
An alliance airline have benefits can consists of; an extended network: this
is often realized through code sharing agreements. Many alliances started as only a
code sharing network. Cost reduction from sharing of: Sales offices, Maintenance
facilities, Operational facilities, e.g. catering or computer systems, Operational
staff, e.g. ground handling personnel, at check-in and boarding desks, Investments
and purchases, e.g. in order to negotiate extra volume discounts.
Traveler benefits can include: Lower prices due to lowered operational
costs for a given route, more departure times to choose from on a given route, more
destinations within easy reach, Shorter travel times as a result of optimized
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transfers, a wider range of airport lounges shared with alliance members, Faster
mileage rewards by earning miles for a single account on several different carriers,
Round-the-world tickets, enabling travelers to fly over the world for a relatively
low price. Airline alliances may also create disadvantages for the traveler, such as:
Higher prices when all competition is erased on a certain route, less frequent
flights: for instance, if two airlines separately fly three and two times a day
respectively on a shared route, their alliance might fly less than 5(3+2) times a day
on the same route. This might be especially true between hub cities for each
airline. e.g., flights between Detroit (a Delta Air Lines fortress hub) and
Amsterdam (a KLM fortress hub).
2.2.2 Local Studies
Cebu Pacific
Cebu
Pacific
Air
flight
bookings
may
be
made
directly
on
www.cebupacificair.com, with the airline’s ticket offices, through its authorized
distributors and agents or via its call centre. Seats are made available in real time
irrespective of the channel through which the passenger makes his reservation (online, via call center, ticket offices or authorized agents). Cebu Pacific Air follows
the book and pay model.
The passenger’s contract of carriage with Cebu Pacific Air is subject to the
airline’s General Terms and Conditions of Carriage for Passengers and Baggage
from time to time in force (the “General Conditions”), which may be viewed on the
airline’s website at www.cebupacificair.comor made available to the passenger
upon request, and which the passenger is deemed to have understood and accepted
upon purchase of reservation with the airline, as well as to the Travel Regulations
(including notices and advisories ) whether stated hereunder or published
elsewhere by the airline pertaining to specific subjects and which are incorporated
in the General Conditions by reference.
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Travel Regulations may change at short notice. While the airline will make
every effort to ensure that all information found here is updated and accurate, Cebu
Pacific Air will not be held responsible for any loss resulting from the use of this
information. Some of the Special Handling of Cebu pacific air such as; Pregnant
Women, it is the responsibility of pregnant passengers to advise the airline of the
progress of their pregnancy during booking and upon check-in. Unaccompanied
Minors and Infants, Children below 7 years old will not be accepted for carriage
unless they are accompanied by an adult. Children aged 7 to below 12 years old
will be accepted only after the prescribed Unaccompanied Minor Handling Fee is
paid. Incapacitated Passengers, Passengers with Reduced Mobility or Illness, for
safety reasons, Cebu Pacific Air will carry a maximum of four incapacitated
passengers and passengers with reduced mobility or illness per flight. Such
passengers should advise the airline of the special needs and request special
assistance upon flight booking so that the airline can make the necessary
arrangement or inform the passengers in advance if it is unable to provide the
special requirements.
Air Philippine Express
Online Booking accepts booking of flights and purchasing tickets online on
PAL's domestic and international itineraries. International code shared flights are
not available through our online booking facility. Users can immediately check for
fares and flight availability without the need to register or login.
What mode of payment can passenger use to purchase a ticket online? Air
Philippine accepts MasterCard/Visa/JCB Credit/Debit Cards, BancNet ATM card
and MyPrepaid MasterCard. If the passengers have a BancNet member-bank cash
card, it can be use this to transact through the website? Yes, BancNet member
banks’ cash cards may be used to make online purchases. However, the passenger
may use the BancNet ATM Card to pay for domestic ticket only. Air Philippine
accepts a Debit Card when booking and buying tickets online? Yes, debit cards
bearing the Mastercard and VISA logos designed for internet/online transactions
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may be accepted online. Some debit cards intended for POS (Point of Sale)
transaction cannot be used online. Please check with your card issuer before using
your debit card online. What is a Virtual Credit Card? The Virtual Credit Card
works in the same way as regular credit cards but there is no physical card exists.
Only the account number and expiry date are the available information. Air
Philippine express accept Virtual Credit Card?
Virtual credit cards are not
accepted as form of payment as we may require the actual presentation of the
credit card used online.
How many passengers can book online? Passenger can book up to
maximum seven passengers (adults and children included) per transaction. If there
are more passengers travelling together, book the remaining passengers after the
completion of booking for the first seven passengers. Passengers need to register
before booking and buying online? No, Passenger can book online without the
need to register or login. Some passengers encountered problems when booked
online. Passengers repeated efforts to check the fares have failed. Passengers
cannot get past the flight availability page.
What will Passengers do? Air
Philippines Online Booking facility will function best using Internet Explorer v5.0
and higher. Air Philippines strongly recommend that you upgrade your browser or
use a PC that has Internet Explorer 5.0 or higher.
Passengers can book for today’s flight? No. You can book for flights
departing 24 hours to 10 months from now. Passengers want to book flight and
purchase ticket for another person. Can do it online? Yes, Passengers can book
flight and buy a ticket for another person from Air Philippine website. Online
booking facility does not require the card holder to be the passenger or a member
of the travelling party.
Zest Airways
Zest Air ticketing services offered Basic reservation, Rebooking (Change in
Date, Time and Destination, Should be done more than 24 hours prior to flight.
Otherwise, rebooking is subject to No-show Penalty), Cancellation (Travel Fund is
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created and redeemable at any eBiz branch, Should be done more than 24 hours
prior to flight)
Create separate booking for Senior Citizen or PWD. Indicate percentage of
discount in the Applied Discount field and be careful in typing the amount.
Request for corresponding IDs from client for them to avail of the Senior Citizen
or PWD discount. OSCA ID or any valid ID indicating age of passenger for Senior
Citizen PWD ID for person with disability. All Zest Air fare already includes 10 15 kg baggage allowance. Discount will be given to passengers who will opt not to
bring any check-in baggage. Bookings for flights coming from Manila already
includes terminal fee. Ask client if all passengers are fit to fly and indicate it in the
User Notes box. For expectant mothers, Expectant Mother Information Sheet
(EMIS) and medical certificate is needed. EMIS is subject for approval of Zest Air
resident physician if age of gestation is 6 months but not beyond 8 months.
In booking fare with connecting flights, make sure the time of arrival is at
least 4 hours from the schedule of the connecting flight to avoid delay. Recap the
flight details and ask for payment first before finalizing the flight reservation.
Rebooking should be done more than 24 hours prior to departure time to avoid
being charged with No-show penalty. Rebooking procedure allows for change in
date, time and destination of flight. Always check and collect the amount to be
paid by the client if there are fare differences before finalizing the rebooking
transaction. Changing or adding baggage allowance is considered a rebooking
transaction. Do not forget to collect the corresponding eBiz service fee.
Booking cancellation should be performed more than 24 hours prior to
departure to avoid the No-Show penalty. Fare can still be refunded even after 1
year from the date of flight but is already subject to penalties and charges. Travel
Fund will be created and can be redeemed in all eBiz branches. Travel Fund has no
expiration but is non-transferrable. If Travel Fund was not entirely used, remaining
amount can still be utilized in booking another flight for the same passenger.
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Passenger who has multiple Travel Funds can combine the funds in one single
reservation.
2.3 Synthesis and Significance of the Study
This project study will be beneficial to all those who conduct a research and
study about the Airline Reservation System (ARS), Airline Ticketing System
(ATS), flight operation, air traveling operations, travel agent operations, and airline
agency management operation. In addition, this might also help to all those who in
computer-related disciplines who may want to appreciate the proposed project and
also to those doing research on the similar topic.
The developers develop a computerized reservation and ticketing system
and the project using the latest techniques and technology might help the airline
company to increase the number of passengers. The proposed system airline
reservation and ticketing system it can only be used for a passenger only not
includes the any other type of air transportation service such as cargo, animals,
corpse and etc. The developers focused to the passenger booking only.
Some of the airline companies have the same terms and condition, business
process and modules regarding to the reservation and ticketing system. But other
airline companies are the competitors, they wanted to the passengers increased
through their reservation system.
Flight Reservation and Ticketing System