Rizwan Ali
Flat C-401 Shumail Garden
Block 19, Gulistan-e-jouhar
Karachi, 75400.Pakistan.
+92-3003571711,+92-3222759901
+92-021-35462641
E: automobile37@gmail.com , riz.ali@toyotasouthern.com
Rizwan Ali /LinkedIn
Skype: - rizali
PERSONAL SUMMARY
Accomplished and driven Manager B&P (CONTROL&MONITORING TWO DEALERSHIPS) with 6 year’s
experience of coordinating operational activities in a wide range of industries and sectors my aim to improve image and
brand name with deliver excellent quality of services. Boasting an impressive track record of working closely with
commercial departments such as sales, parts and product management to assist the smooth operational running of a
company.
Right now looking for a relevant position with a high profile and exciting employer who appreciates my skills, experience
& hard work.
CAREER HISTORY
Toyota Southern Motors:
MANAGER-S-I,BODY&PAINT OPERATION
- Feb 2009 – Present.
Responsible for organizing the whole body shop department of TWO dealership and in particular, controlling its resources
and utilizing its assets to achieve maximum efficiency. Overseeing the day-to-day management of the B.P area.
Duties:-
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Providing high quality services to the valued customers (more or less 500 vehicles/month.
Manage operations facility of two service centre (Authorize dealerships) in the guide line of Toyota motor
corporation Japan.
Control and monitoring reception and workshop operations activities
Discussed KPI`s and MSI with the director service
Set the standards and performance measures of the service centre in line with the company`s strategic direction,
and cascades it down to the overseen staff and monitor their performance.
Reviews monthly productivity reports submitted by the service planning, prepare a status report reflecting
achievement versus plan, and take corrective action accordingly.
Prepare the yearly manpower plan outlining the required candidates profile and coordinates with the H.R
department to ensure their on-boarding as per the set plan.
Prepare technical training programmers and OJT for the new comers and ensure their efficient executions.
Conducts performance appraisals sessions with H.R reviews and approves the performance appraisals conducted
by workshop controller to their subordinates, ensuring a timely, efficient and objective performance management
process.
Review the departmental operational policies &Procedures manual and monitors their ongoing implementation in
corporate all changes upon their occurrence, and ensure clear communication of those changes to the relevant
sections.
Participating in the yearly business plan meeting to set forth the company`s strategic objectives.
Monitoring out puts of 140 workers & staff like body shop, paint shop, service, washing front Staff Pro &
Master Technicians permanents and contractors.
Prepare and submits the yearly body shop operating budget and operation plans to the director service, outlining
capacity and resource planning(people & equipments)requirements for approval ensuring alignment with the
company`s vision and strategies ..
Ensure to Implement “Lean management system” and T.P.S “Toyota Production System”
Establishing & implement “KAIZEN ACTION PLAN” to promote activity in B.P dept throughout the year.
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ISO coordinator for external & internal audit of the department
Investigating technical & warrantee issues
Escalating operational issues to senior management
Maintaining effective control of expense by regularly examining management accounts and comparisons
Carrying out quarterly billing checks and inventory audits
Keeping costs down by focusing on the reduction of leakage
Taking corrective action where inadequate performance is suspected
Assisting in the development of a customer service policy for the company
PROFESSIONAL EXPERIENCE
Managerial attributes
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Experienced in the management of a field based team since 2002.
Control & monitoring TWO dealership business & Operations.
Ability to take out put as per given time frame within under pressure working environment
KODAWARI & FIR promoters at both dealerships.
Ability to work closely with and develop relationships with clients
Improving and developing the knowledge & skills of other staff
Highly organize with a positive “Can do” attitude
Ability to organize clerical work, administration, control systems and financial resources
Experience of using modern business methods in a practical way
Knowledge of recruiting, selecting and appraising staff
Able to handle communications and corporate affairs
Circle Leader of KAIZEN activities in 2011
Building effective and efficient teams
Personal attributes
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Customer facing skills
Disciplined, energetic and results orientated
Having a analytical approach to problem solving
Can create a environment where colleagues and staff can develop and excel
High standards of numeracy and literacy
Assertive and confident
Self starter, who can multi-task in a demanding environment
KEY COMPETENCIES AND SKILLS
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Customer Responsiveness
Effective leadership
Integrity
Team Development
Planning /Action plan
Control & coordination
Conflict management
Performance measurement
BODY&PAINT SHOP /SERVICE CERTIFICATIONS
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ISO-9001-2000
ISO-14001
F.I.R
KODAWARI
D.E.R.A.P
B&P- T.S.M.P BASIC
GREEN DEALERSHIP
Quality Management
Environment
Fix It Right
Standard Operating Procedure
Dealer Environment Risk Assessment Program
Toyota Service Marketing
Implement Soon
ACADEMIC QUALIFICATIONS
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University of Karachi
Bachelors’ of Commerce (uncompleted)
2004 – 2005
Accounting
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Pakistan American Culture Centre, Karachi.
English Level III
2004 - 2005
Achieved 77%
TECHNICAL QUALIFICATIONS
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NED University of Engineering & Technology, Karachi
Project Management Course
2014
Project, Operation Management
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Amantech Institute of vocational Training , Karachi
Diploma - Level II (Aff City&Guilds England)
2012
Engine (A)
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Planwel Institute of Computer skill, Karachi.
Micro Soft Office Computer Program
2009
Manager, Word, Excel, Power Point
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ICI Paint Training Centre, Karachi
Floor Management Training
2012
Controlling, Costing, Cost Reducing
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Indus Motor Corporation
TSA-21 Level II
2009
Service Advisor
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3D Educator Learning Centre
HRM+ERM
Chassis (B)
Communication (C)
2007
Hiring, Appraisal, Staff Management
AWARDS & ACHIEVEMENTS
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Indus Motor Company
Highest Parts Sales Contributor
2013
200 Million +
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Trackker Pakistan Ltd,Karachi
Best Award in Insurance
2012
Business Service (Thailand)
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Indus Motor Company
Runner up
2012
Circle Leader of Quality Initiator
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Indus Motor Company
Circle Leader
“Customer Service Marketing Innovative Marathon”
Toyota Southern Motors
Customer Satisfaction
2010
2nd Runner Up
2009
Runner in an Open Forum