FACULTY OF CIVIL ENGINEERING
UNIVERSITY TECHNOLOGY
MALAYSIA
Kepada Sesiapa yang Berkenaan / To Whom It May Concern:
Maintenance Management (Case Study: Multi Storey Student Hostel
at UTM)
Rakan-rakan Pelajar,
Merujuk kepada perkara diatas, Saya Humam Nukman Sungkar merupakan pelajar
Kursus Ijazah Sarjana Sains (Pengurusan Pembinaan) dari Fakulti Kejuruteraan
Awam, University Teknologi Malaysia ingin memohon jasa baik dan kerjasama pihak
rakan-rakan pejalar untuk mengisi soal selidik yang telah dilampirkan bersama-sama
dengan surat ini.
Borang selidik yang dilampirkan adalah bertujuan untuk mengkaji faktor-faktor
kepuasan terhadap penyegeraan bangunan hostel untuk pelajar-pelajar di UTM.
Borang selidik akan mengambil masa lebih kurang 3 menit untuk dilengkapkan.
Jawaban rakan-rakan terhadap soal selidik ini akan dipertimbangkan sebagai
maklumat sulit dan akan hanya digunakan bagi tujuan akademik sahaja.
Akhir kata, segala jasa baik dan kerjasama rakan-rakan didahulukan dengan ucapan
jutaan teria kasih.
Dear Student(s),
I am Humam Nukman Sungkar, student of Construction Management, Faculty of
Civil Engineering, University Technology Malaysia, implore you to fill up this
questionnaire.
The purpose of this questionnaire is to evaluate the maintenance management for the
multi storey student hostel at UTM, by knowing the satisfactory factors of the tenants
(the student that living at the building).
To complete this questionnaire will take time about 3 minutes. All the answer will be
act as very confidential and use for academic purposes only. Thank you for your
kindly cooperation.
Yang benar/ Your Truly,
Humam Nukman Sungkar
H/P : 012-7504022 / e-mail: hnsungkar@yahoo.com
82
Appendix A
1. College name:______________________________ Block:_______________
2. How long have you been staying at the college? __________semester(s).
For the next questions please circle the number under the initials
which applies to you
(VS = very satisfy, S = satisfy, F = fair, U = un-satisfy, VU = very un-satisfy)
(MF = most frequent, Fr = frequent, F = fair, LF = less frequent, LtF = least
frequent)
3. What are the common problems at the building?
MF
Fr
F
LF
LtF
a. Structure (i.e. crack, shrinkage, etc)
1
2
3
4
5
b. External wall
1
2
3
4
5
1
2
3
4
5
d. Roof (i.e. leaking, blocked rainwater pipes, 1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
g. Electric installation (i.e. lamp, plug, switch, 1
2
3
4
5
(i.e. cracked brickwork, flaking, blistering)
c. Internal wall (i.e. plaster loose, discolored,
blistered decoration, etc)
Sagging, etc)
e. Internal fixture
(i.e. timber decay, faulty door & window
operation, broken door handle, etc)
f. Fire alarm system (false ringing, etc)
Electrical short, etc)
h. Ventilation system/air circulation
1
2
3
4
5
i. Plumbing system (i.e. leaks at joint,
1
2
3
4
5
j. Lift (i.e. stuck)
1
2
3
4
5
k. Drainage system (i.e. blocked drains)
1
2
3
4
5
l. Water quality
1
2
3
4
5
m. Sanitary fitting (i.e. blocked closet,
1
2
3
4
5
1
2
3
4
5
mall function ball valves, etc)
blocked waste pipe, leaking tap, etc)
n. Waste disposal
83
Appendix A
o. Cleanliness of the building
1
2
3
4
5
p. Others: ………………………….
1
2
3
4
5
………………………….
1
2
3
4
5
VS
S
F
U
VU
1
2
3
4
5
b. Scrub off the building corridor (everyday)
1
2
3
4
5
c. Drainage cleaning (everyday)
1
2
3
4
5
d. Toilet cleaning (everyday)
1
2
3
4
5
e. Toilet fragrance (always available)
1
2
3
4
5
f. Floor buffing (every two weeks)
1
2
3
4
5
g. Cleaning all the mirror in the building
1
2
3
4
5
h. Cleaning the cobwebs (at the ceiling, roof, fan, 1
2
3
4
5
4. Indicate your opinion for the service given
by maintenance department
a. Scrub off the floor and garbage disposal
(everyday)
(every two weeks)
Lamp, wall, etc) (every month)
i. Washing the garbage bin (every week)
1
2
3
4
5
j. Others ……………………….
1
2
3
4
5
k. Others ……………………….
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
5. What is your opinion to the respond given by
Maintenance department
6. What is your opinion on the overall condition
of the college?