Practical Steps to Transform You and Your Team
Training outline – 5 x 2.5 hour sessions plus one-to-one time with each delegate for more
focused individual development and implementation.
All content is delivered through group discussion, sharing experiences, exercises, case studies
and a reference folder to use back in the office.
Course Objectives:






Session 1
Session 2
Session 3
Session 4
Session 5
Enhance working relationships and communication
Deal with conflict more effectively
Improve your leadership, management and delegation skills
Learn better problem solving strategies
Carry out an evaluation of your own competencies
Produce an individual development plan
Developing Your Management Style: what makes an effective manager?
o
Managing task/team/individual
o
Managing diversity – male/female, young/mature
o
Managing ‘problem’ people
o
Managing performance by managing behaviour
Managing Effectively: getting stuff done.
o
Managing time – effective versus efficient
o
Urgent and Important
o
How to create more time to do the right job, not the job right!
o
Effective delegation
Motivating Others: the beatings will continue until morale improves.
o
What motivates you?
o
What motivates others?
o
Models, tools and techniques
o
Recognition – linkage to the job
Communication: why don’t they do as I say?
o
Barriers to effective communication
o
The Johari Window – a key to personal effectiveness
o
The way communication works in organisations
o
Developing effective communication mechanisms
Managing Performance: rewards are for training the family pet only
o
Managing through SMART goal setting
o
The Management control cycle
o
Performance reviews
o
Using the coaching model to improve performance