Steven K. Horve
(612) 227-5976 / steve@skhorve.com
Chaska, MN
Accomplished, Recognized Leader of Large Scale Project Management and Strategies
in Telecommunications, Information Technology (IT), Operations, Business and
Corporate Development, Business & Marketing Strategy, Infrastructure Engineering, as
well as Consulting on a National and Global Basis
Unique cross-section of exposure to Commercial, Government, Military/Defense and
International environments, successfully leading complex projects requiring highlevel security, with added savvy in special military protocols, materials, and logistics.
Vast knowledge base and passion for working toward aggressive growth goals,
bolstered by an uncompromising work ethic and integrity expected from both self and
others.
Core Areas of Expertise
New Business Startups | Data Engineering | Sales Management | Marketing |
Quality Assurance/Control | International Vendor Management & Relationships | Network Development
& Implementation | Voice & Data Communication, Infrastructure | Call/Data Center Buildout | Legacy
Management | Labor Relations | Relationship Management | Due Diligence | Facilities Management |
Installation Information Infrastructure Modernization Program (I3MP) Public Speaking |
Expertise spans a wide range of business and IT disciplines — IT Consulting, Telecommunications
Management, Communications Engineering, Contact Center Technology Deployment, VOIP, Voice and
Data Transmission, Call Center Technologies. Infrastructure for Voice, Data, Fiber Optics, Cable Plant
Infrastructure, Information Transportation Systems.
Profile
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Recognized with award for department achievement in regional customer service and sales
goals
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Successfully completed numerous major projects for leading corporations, such as helping
airport operations get up and running for Continental Airlines
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Excellent working knowledge of a broad range of industry and military standards, assembling
documents on installation and specs for infrastructure improvement, and QA/QC
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Unique understanding of Information, Installation & Infrastructure (I3A) used globally by the
US and NATO military, as well as 90% of the standard followed in commercial installations
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Performed a 1+ year telecom trunking analysis (voice circuit) for 1,400 Target and Marshall
Field stores nationwide, setting individual store standards, making strategic changes and
saving $2.1M
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Intestinal fortitude demonstrated by experience operating in highly volatile environments, ie,
active war zones
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Currently running own consulting business providing cable plant infrastructure design,
contracting and IT project management for various telecommunications projects on a
national and global basis
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Command of skills in written communication, graphic illustration and drafting using Visio
and AutoCAD
Personal Leadership Character
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Distinct technical astuteness with ability to simplify sophisticated processes and technologies into
lay-friendly terms, to meld the technical with the practical, break down complex concepts into basic
components and translate into non-technical language both in writing and via graphical illustration
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Deliver articulate, informative, persuasive communication with a diversity of groups of varying
nationalities and cultures, clearly spelling out company direction
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Meticulous budget administrator with keen focus on bottom line
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Excellent troubleshooting skills, readily coming up with solutions, typically jumping into the center of
complex problems
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Passion for teaching and empowering people to advance in their careers, building rapport and
bringing teams together, a reputation which has prompted many to express desire to rejoin my team
Overview of Value-Added Accomplishments
Konrad Consulting
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Took on complex projects assigned by the US Army, each averaging 12 months from concept to
completion applying PM: PMBOK, “Waterfall” and “Agile” methodologies, including evaluating
facilities communications and connectivity, issuing statements of work, estimates and
implementation. Involved shuttling between NATO and US military facilities in Afghanistan
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Currently deliver a range of consulting services including Data Center communications pathway
design, telecommunication room buildout, grounding and bonding, application of TIA/EIA, RUS and
NEC codes and standards
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Perform contact center technology consulting covering a wide array of disciplines including facility
planning, ACD and IVR platform equipment selection, IP and Digital Network provisioning, Agent
Monitoring, QA, Workforce Management
Most recent engagements
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Goldbelt Hawk LLC (13 months, 2012-13) – Program Manager for various Outside Plant/Inside
Plant (OSP/ISP) communications infrastructure projects for DoD
Kandahar USAF Base, Afghanistan. Managed $10M OSP/ISP infrastructure project for US Army
335th Signal Command, for hundreds of thousands feet of trenched and encased conduit pipe –
construction and time frame maintained. Guided installation of five miles of 12-way duct bank feeding
three Area Distribution Nodes (ADN), lateral ducts running to 17 guard tower facilities
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Federal Emergency Management Administration (FEMA) (6 months, 2011-12). Contracted
through Applied Computer Technologies, Inc. (ACT) in Springfield, VA. Managed evaluation of
the cable plant infrastructure within the 15 FEMA regional headquarter and disaster recovery
facilities across the US
With NCI Information Systems
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Managed I3MP QA/QC services for US Army Infrastructure Engineer Command (USAISEC) in
Kabul, Afghanistan as Army contractor ensuring compliance to telecommunications I3MP guidelines
for various military telecommunications infrastructure projects, writing technical reports detailing
project deviations
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Responsible for I3MP specifications, TEMPEST regulation for Information Assurance conformance,
TIA/EIA standards, NEC code for Grounding and Bonding, RUS guidelines and OSHA regulations
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Ensured integrator and contractor adherence to all ISP and OSP infrastructure specifications for
materials, I3MP installation methodologies, project specifications and safety procedures
(612) 227-5976 / steve@skhorve.com
Steve Horve
With DRS Technologies
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Achieved full compliance with US Army’s telecommunications I3MP across US Military installations
within the Afghanistan theater
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Managed classified and non-classified ISP/OSP cable plant engineering and projects at various US
Government, Military and ISAF/NATO facilities within Afghanistan
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Managed daily design and engineering of tactical and strategic cable plant solutions with the US
Military and ISAF/NATO organizations
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Provided project management oversight and QA/QC for a team of 10 DRS Cable Technicians
With Mission 1st Group
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Generated Engineering Design Plan documents, built project List of Materials estimates, and
developed Customer Statement of Work, Project Timeline & Presentations as well as all required
engineering AutoCAD/Visio drawings and illustrations
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Held oversight and directed project management of funded military projects as required as US
Government agent for contractor QA/QC insuring successful completion of initiatives
With Komteligent/TelWest
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Oversaw all call center technology projects for travel, pharmaceutical, retail and debt collection
accounts, increasing sales roughly 58% from $1.9M to $3M in 3-4 years, and boosting cable
installation revenues by $400-500K per year, which made up about 40% of the total
With Manley Group (consultants)
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Sold CellIT CC-Pro Call Center program for $1.5M for deployment in domestic centers, assisting
with its design and improvement
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Managed call center legacy and IT projects for National and Alamo Car Rental companies during
their corporate merger, a multi-year arrangement resulting in $250K annual consulting profits
With Carlson Wagonlit Travel
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Recipient of Gold Honors Award for exemplary departmental service for support of client base
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Established the Telecommunications Engineering division
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Managed a diverse group of 20 analysts, communication engineers and vendor managers, and
maintained relationships between large carriers ATT, MCI, Lucent, and Intertel, with a $2.1M budget
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Developed and implemented technical services support and call center procedures in U.S., Canada
and Europe
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Created voice and data network programs to support 350 to 400 agent-based call centers
With EDS
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Managed the EDS National Account Team for Continental Airlines, including telecommunication
networks and systems and a $45M budget
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Successfully managed multimillion-dollar call center projects, designing operations and opening of
new airport facilities
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Organized release of technical Cisco Unified Communications Manager call routing product,
increasing call volume handling by 4%, a significant impact on business financials
(612) 227-5976 / steve@skhorve.com
Steve Horve
Select Major Projects Led and Completed
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Oversaw reconfiguration project of the multi-year, multimillion-dollar inbound/outbound call center,
restructuring the call processing system for 26 centers across the U.S. and Canada, and upgrading the five
largest centers, a $4.5M investment with expected return of $11-13M in savings over 5 years.
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Managed low voltage cable infrastructure design and installation projects which increased sales 35% in 3 years
QA/QC services to the US Army, Kabul Afghanistan, OSP Expansion project which included installation of 10
miles of 12-way 4-inch encased duct bank, 13 maintenance holes, 2 ADN’s (Area Distribution Nodes)
US Army Joint Operations Center (JOC) Facility. QA/QC’s installation of: NIPRNET SIPRNET, CENTRIXS,
JWICS and DSN Voice networks, including aerial connectivity
Project management and technical guidance on classified and non-classified low voltage ISP and OSP cable
infrastructure installation at new and existing US ARMY bases
Participated in design and provided overall project management on new 13K ft. fiber optic and copper cable
runs supporting SIPRNET, NIPRNET and DSN servicing a new Internment Facility on Bagram AFB,
Afghanistan. Worked closely with United States Army Corp of Engineers (USACE) and Defense
Communications Systems-Southwest Asia (DCS-SWA) organizations
Designed and engineered ISP/OSP infrastructure providing classified services to US ARMY entities on
ISAF/NATO HQ base in Kabul, Afghanistan
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Coordinated contract negotiations and purchase of TelWest Communications in 2004 for $1.9M
Career History
Konrad Consulting LLC. Minneapolis, Minnesota
President/Owner
2010 – Present
NCI Information Systems Inc., Reston, Virginia
Jan – Nov 2010
A publicly owned leading provider of Information Technology, Engineering, and Professional Services and
solutions to US Federal Government agencies with revenues over $140 million.
Senior Telecommunications Engineer
DRS Technologies Inc., Ft. Monmouth, New Jersey
2009 – 2010
A publicly owned provider of IT services and defense communication systems to the US Military worldwide with
revenues of $11 billion.
I3MP Senior Engineer
Mission 1st. Group, (Defense Communications Services) Shrewsbury, New Jersey
2008 – 2009
A privately owned provider of IT services to the US Department of Defense (DCS-SWA) across Southwest Asia,
primarily Kuwait, Iraq and Afghanistan, with revenues of $20M.
Telecommunications ISP/OSP Engineer/Project Manager
Komteligent Inc. /TelWest of Colorado, LLC, Colorado Springs, Colorado
2000 – 2008
A privately owned provider of call center consulting services and system integration services with $3M revenues.
Vice President Operations/Co-Owner
Manley Group, Inc., Minneapolis, Minnesota
1997 – 2000
Call Center Consulting services firm with revenues of $2.5M.
Principle Consulting Partner
Carlson Wagonlit Travel (CWT), Minneapolis, Minnesota
1994 – 1997
International travel services company with $10B annual revenue.
Director Telecommunications
EDS (Electronic Data Systems), Houston, Texas
1990 – 1994
Provider of business and technology solutions to clients nationwide with $22B annual revenues.
Telecommunications Account Manager
Continental Airlines, Houston, Texas
International Air Transportation Carrier
Telecommunications Regional Manager
1981 – 1990
(612) 227-5976 / steve@skhorve.com
Steve Horve
Education & Development
BICSI, RCDD
Certification No. # 07119 Exp. 12/31/13
Project Management Institute (PMP) – Certified
PMP Number: 1405338 Exp. 4/18/14
Fiber Optic Association Inc. (FOA)
Certification: CFOT # 7440042
Triton College, Chicago, Illinois
AS, Electrical Engineering Technology
George Washington University, School of Engineering Washington, DC
Telecommunications Engineering and other Continuing Education courses
Defense Acquisition University, Fort Belvoir, Virginia
System Acquisition Management
Certifications
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OSHA – 10 Certified
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US Secret Clearance – Active – Expiration 2/2019
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Classified and Non-Classified System Experience – SIPRNET, CENTRIX, ISAF-S, JWICS,
NIPRNET, DSN
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Currently completing Agile Estimating and Planning – Certification Training
(612) 227-5976 / steve@skhorve.com
Steve Horve