SIR Exam # 1
Should an intoxicated patron get in a vehicle and drive
away, the right course of action is to:
All of the above (call the police, write down the description of the car, write
down the direction the car is travelling)
To be sure you are informed of all your legal
obligations; licensees, managers and servers should
regularly refer to:
The Liquor Control and Licensing Act, Regulation and licensee guide
If you did not know a customer was intoxicated, you
cannot be held liable for anything that happens to that
patron.
False
Licensees and staff must protect patrons from harm
related to drinking:
Both on and off the premises
A person can be guilty of impaired driving even though
their BAC is below .08%.
True
Signs of intoxication include:
Stumbling
A house policy should include ways to prevent:
All of the above (underage drinking, intoxication, overcrowding)
The goal of Serving it Right is to:
All of the above (create a professional approach to serving alcohol,
encourage a responsible and caring approach to serving alcohol, keep
customers and the public safe while drinking)
Mixing alcohol and other drugs:
All of the above (often intensifies effects, can produce tragic consequences,
increases the risk of accidental injury)
SIR Exam # 1
A person with a high tolerance takes more alcohol to
show signs of visible intoxication, often resulting in:
An underestimation of the patron’s intoxication
According to the Centre for Addictions Research of
BC, illicit drug addiction causes more harm in terms of
premature deaths and in health, social, and economic
costs than alcohol addiction.
False
The best time to record events in a logbook is:
When information is still fresh in your mind
Your legal duties as a licensed establishment include:
All of the above (serving only patrons old enough to drink, refusing entry or
service to intoxicated people, serving no-one to the point of intoxication)
Recent decisions in court related to the sales and
service of alcohol have:
Held those serving alcohol responsible for damage done by intoxicated
patrons to themselves or others
__________ people are less affected by intoxication
because they break down alcohol faster, have more
blood in their systems, and process alcohol more
efficiently.
Young
Writing house policies down:
All of the above (forces management to think them through, shows staff that
the policies and management are serious, makes everyone’s roles clear)
All of the following are factors that influence
intoxication EXCEPT:
Personality
SIR Exam # 1
Faced with an intoxicated patron, the establishment
is now legally responsible to ensure that:
All of the above (duty of care is maintained, service is discontinued, the
patron arrives home or to a safe place)
The Liquor Control and Licensing Act does not include
laws on:
The food-safety standards in a licensed establishment
When checking ID, the two acceptable pieces of ID
must:
Include one from a government agency
When an establishment fails to comply with the Liquor
Control and Licensing Act:
All of the above (the Liquor Control and Licensing Branch may cancel the
license, the Liquor Control and Licensing Branch may impose monetary
penalties on the licensee, the police may take the licensee to court)
Legally, you are required to refuse service to:
A & C (minors, intoxicated patrons)
Being alert to potential problems with patrons is the
responsibility of:
Anyone who is in a position to watch customers’ behavior
To avoid over-service, servers should:
Promote non-alcoholic alternatives
Which of the following is NOT a way to prevent
intoxication through customer service?
Believe that “the customer is always right”
When a team member is about to discontinue service,
a backup co-worker should:
Stand by and assist if the need arises
SIR Exam # 1
Whether or not you or your staff requires a Serving it
Right certificate generally depends on the type of:
Liquor license you have
Servers and licensees must ensure an intoxicated
patron:
Has a ride home or to a place where he or she can sober up
If an intoxicated patron has agreed to take a taxi
home, your next step to avoid legal liability is to:
Ensure they actually get into a taxi
To avoid over service, if guests are moving from the
bar into your section in a restaurant, check with a coworker as to:
How much they have been served