A-11,Amrit Nagar, South
Ext.Part-1, New delhi-110049
AMIT PRAJAPATI
Contact :+91 93503 44708,09879570890
[email protected]
Abstract
Accomplished, Result driven 6+ years of experience with 3 years in SAP CRM functional development & implementation.
Currently working in Texco Softwares India Limited as CRM Functional Consultant at Noida Since July 06 till date.
Domain Experience
3 total years in the area of sales, Marketing, Business development, Channel management and Team management in middle
management cadre.
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1 Yr. in Finance industry
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2 Yrs. in Industrial automation
Educational Aptitude
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MBA Marketing
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Engineer [Electronics & Communication]
Technical skills
SAP New Dimensional Products
Operating System
Packages
Languages
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:
:
:
SAP- CRM 4.0, 5.0, 5.2
Windows 95/98/2000 /XP.
ORCAD, PS-PICE, SPSS, Prowess, Circuit maker
C, C++
SAP CRM Functional Skills
Base Customization
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Business Partner Maintenance- VCT, Roles, B.P Relationships
Organizational Management, Organization Data Determination
Territory Management, Territory Levels and ID’S, Product Categories,
Attributes and Set types
Sales
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Sales Transactions, copy Controls, Item Category Determinations
Action Profiles, Partner Processing, Status Management,
Marketing
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Marketing Planning and Campaign Management,
Business Partner Segmentation, Marketing Planner, Allocation Planning,
External List Management, Lead Management,
Service
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Installed base, Service Process, Enterprise Intelligence, Internet customer
Self service
CIC
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Win Client & Web Client.
E-Commerce
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Web Shops in B2B, B2C Scenarios, Product Catalogs, Sub Areas,
Product Proposals, Top n Products, Cross Selling, Up Selling and Down Selling.
Middleware
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Creation of Logical Systems, Maintaining the RFC Connections between the CRM
& R/ 3 systems, Replication Objects, Creation of Sites, Creation of Publications,
Creation of Subscriptions.
Mobile Application Studio
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Basic Knowledge of Mobile Application Studio.
SAP EXPERIENCE
SAP CRM Support & Maintenance Project # IV
Organization
Client
Environment
Role
Duration
:
:
:
:
:
Texco Software Pvt. Ltd.
Vinamilk
5.0
SAP CRM Functional Consultant
Jan’ 2009 to till date
Project Description
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The objective of this project was to leverage the usage of SAP CRM module at Vinamilk group of companies.
Extension to the existing configuration & customization of the SAP CRM module.
Extraction and development of various CRM based reports.
Responsibilities
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Resolving issues and queries to support day-to-day operations.
Maintain the SLA in ticket solving and weekly reporting.
Maintaining the problems that arise from Base Customization, Sales and Web Client, .
Handling tickets in various degree of severity assigned by Help desk.
Client interaction, understanding the requirements and working on client's requirements.
SAP CRM Implementation Rollout II - Project # III
Organization
:
Texco software Pvt. Ltd.
Client
:
Vinamilk
Environment
:
CRM 5.0
Role
:
SAP CRM Functional Consultant
Duration
:
Oct’ 2008 to Dec’ 2008
Project Description

The Rollout was carried out to implementing SAP CRM Module for one of the subsidiary companies of
Vinamilk, on the lines of same configuration & customization.
Responsibilities
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Documentation of Business processes.
Configuration & Customization based on the documentation.
Base line as well as integration testing.
Training to the end users.
SAP CRM Implementation Rollout I - Project # III
Organization
:
Texco software Pvt. Ltd.
Client
:
Vinamilk
Environment
:
CRM 5.0
Role
:
SAP CRM Functional Consultant
Duration
:
Feb’ 2008 to Sep’ 2008
Project Description

The objective of the rollout was to provide the web based services to the CRM end users for day to day
operations
Responsibilities
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Co-ordination with the ABAP team and portal team for Web Based CRM services.
Testing of various RFC connections.
Training to the end users.
Configured interactive scripting in web client.
SAP CRM Support & Maintenance Project # II
Organization
:
Client
:
Environment
:
Role
:
Duration
:
Texco software Pvt. Ltd.
Vinamilk
CRM 5.0
SAP CRM Functional Consultant
Dec’ 2006 to Jan’ 2008
Project Description



The objective of this project was to leverage the usage of SAP CRM module at Vinamilk.
Extension to the existing configuration & customization of the SAP CRM module.
Extraction and development of various CRM based reports.
Responsibilities





Resolving issues and queries to support day-to-day operations.
Maintain the SLA in ticket solving and weekly reporting.
Maintaining the problems that arise from Base Customization and Sales.
Handling tickets in various degree of severity assigned by Help desk.
Client interaction, understanding the requirements and working on client's requirements.
SAP CRM Implementation Project # I
Organization
Client
Environment
Role
Duration
:
:
:
:
:
Texco software Pvt. Ltd.
Vinamilk
CRM 5.0
SAP CRM Functional Consultant
July’ 2006 to Nov’ 2006
About Client
Established since 1976, Vietnam Dairy Products Joint Stock Company (VINAMILK) has grown strongly and become the leading
business of the industry of milk processing, now occupying 75% milk share in Vietnam. In addition to strong domestic
distribution with the network of 1,400 agencies spreading over 64/64 provinces, cities, and VINAMILK products are exported to
many countries such as United States, France, Canada, Poland, Germany, area of Middle-East and Southeast Asia.
VINAMILK always offers products of most quality, nourishing and savory to consumers’ health. Consumers will not have to
worry when using VINAMILK products. All ages, objects are suitable to VINAMILK.
During the past time, VINAMILK has not stopped innovating technology, investing modern machine and equipment assembly
lines enhancing work of management and product quality in order to meet increasingly high demand of consumers.
Over 30 years, VINAMILK has built 8 factories, 1 enterprise as well as many securing achievements and medals.
Project Description
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CRM business process automation with R/3,
BW as backend with project scope limited to sales and marketing.
Mapping the existing organization policies into the SAP CRM based on the blueprint document.
Responsibilities
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Project case study
Participated in ASIS documentation.
End User Training Manuals
Cut Over Data upload
Go Live Support
Specification -Configuration
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Settings for maintaining organizational structure and organizational data Determination.
Configuration of Business Partners Setting like Roles, field grouping. And Number Ranges.
Maintained Business Partner Relationship categories.
Configured partner determination procedure.
Configuration related to transaction processing.
Configured action profiles.
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Customization
Screen enhancement & modification based on the requirement through ABAP development.
Non SAP /Domain Experience
Organization
Position
Duration
:
:
:
Reliance Life Insurance company .ltd
Territory Manager.
May 2005 to June 2006.
Job profile
:
Looking after the new assignment of CDAs [Channel development associates] for Mansa
Location, North Gujarat including all the surrounding territory within 60 kms Range Responsible
for the business generation via CDAs and taking care of them Training and development of each
CDA team’s advisors as well.
Achievements
 Rewarded recruitment champ in first quarter of the joining for recruiting highest number of CDAs
 Awarded as AIP KA BADSHAH for highest sale of the newly launched product in October 08
Projects Handled
 Development of new applications for existing products : tailor made ULIPs
 Development of new products : cost effective and customer oriented
 Customizing the products: Little modifications in existing products to meet customer requirements like color
matching etc.,
Pre Sale Activities – CRM – Marketing [Functional]
o Active Role in
 Planning, Execution & Monitoring of product campaign, trade promotions for generation of leads
 Conversions of leads to opportunities through lead qualification skills like questionnaire and survey
suites.
 Segmentation of customer groups
 Identification & generation of target groups based on various attributes
 Conversion of enquiries to prospects and customers.
Sale Activities – [Functional]
o Active Role in
 Conversion of leads to opportunities to customers via various business activities
 Analysis of marketing opportunities through demand forecasting.
 Design and development of marketing tools / sales promotional tools
 Conduction of surveys to measure customer satisfaction index
 Selection of marketing decisions like new product launch, channel selection and evaluation etc.,
 Sales analytics in terms of opportunity won, sales volume etc.,
Post Sale Activities – Service [Functional]
o Active Role in
 Technical Service to the customers
 Customer Education and support for best use of products
 Modifications in customer formulations for best results with products
 Conducting technical induction / customer education programs
Organization
Position
Duration
Job profile
:
:
:
:
AMTECH Electronics India Ltd.
Sales Engineer.
May 2003 to May 2005.
Was handling three state Gujarat, Maharashtra, and Rajasthan in corporate and industrial sales
for AC/DC Drives, converter and many other products, with 4 Asst. Sales Managers reporting
to me. Taking the appointment with the industrial client and giving the Mass Presentation and
closing the sales including the issuance of the invoice and delivery of the unit.
Achievements
 Sold highest number of AC Drives in a month of July 2004 across west region.
Personal information
Nationality
:
Date of Birth
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Language
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Marital Status
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Passport No
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Indian
12th August 1982
English, Hindi, Gujarati
Married
E2116209
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Role : SAP CRM Functional Consultant