BUSINESS LEADERSHIP: MANAGEMENT FUNDAMENTALS
BOH4M
JUNE EXAM REVIEW
Exam Date:
Time:
Room:
___________________
___________________
Section 01
Room _____
Section 02
Room _____
Section 03
Room _____
Format:
True or False
Multiple Choice
Short Answer
TOTAL
30 Marks
35 Marks
25 Marks
90 Marks
Topics:
MANAGERS AND ORGANIZATIONS
What is a Manager?
What is an
Organization?
What are the 3
characteristics of an
organization?
What are the 3 levels of
managers?
1.
2.
3.
1.
2.
3.
What are the 4
1.
functions of an
2.
organization?
3.
4.
What are the 3 roles of
1.
managers? Provide two 2.
examples for each
3.
specific role.
What are the 3 skills of
1.
managers? At which
2.
LEVEL of management 3.
is each the most
important?
What is an
Administrator?
What do we call
S______ and F_______
managers responsible
for specific/specialized
areas of the
organization?
1
What do we call
managers responsible
for contributing to the
bottom line ($) and
broad areas of the
organization?
What are the 6 major
challenges faced by
managers and
organizations in 2014?
**Be able to define each
with examples.
L______ and G________
1. Diversity
2. Intellectual Capital
3. Globalization
4. Ethics
5. Careers
6. Technology
Define “prejudice”.
Define “glass ceiling”.
Define “discrimination”.
Who is Charles Handy
and what are the 3
types of workers
according to his
shamrock theory? (look
at your DIGECT internet
search package)
Define “fees-forservices”.
Define “free agents”.
What is decisionmaking?
What is problemsolving?
What are the 2 types of
decisions managers are
faced with?
What are the 3 decision
conditions/environments
that managers are
faced with? How do the
types of decisions
match up with the 3
types of decision
environments?
What are the 2 main
types of thinking that
managers use to solve
problems?
1.
2.
3.
1.
2.
1.
2.
3.
1.
2.
2
What are the 5 steps of
the decision-making
process?
List one advantage and
one disadvantage of
group decision-making
over individual decisionmaking.
What is a heuristic?
What are the 3 types of
heuristics studied in
class?
What are Douglas
McGregor’s Theory X
and Theory Y
assumptions?
1.
2.
3.
4.
5.
Advantage:
Disadvantage:
1.
2.
3.
PLANNING
Mission Statement
Core Values
Short-term Goals
Strategic vs.
Operational Goals
BCG Matrix
SWOT Analysis
Observable
Organizational Culture
Core Organizational
Culture
ORGANIZING AND ORGANIZATIONAL DESIGN
Departmentalization
Functional
Organizational Chart
3
Divisional
Organizational Chart (4
types)
Matrix Organizational
Chart
Informal/Shadow
Organizations
6 Trends in Organizing
1.
2.
3.
4.
5.
6.
Bureaucratic (Adaptive)
Organizational Design
Mechanistic (Organic)
Organizational Design
Contingencies of
Design (PESTS)
P–
ESTS-
HUMAN RESOURCES MANAGEMENT (see review package for unit test)
Attracting a Quality
Workforce
Recruitment:
Interviews:
Psychological Testing:
Reference Checks:
Developing a Quality
Workforce
Employee Orientation:
On-the-job vs. Off-the-job Training:
Performance Appraisals (360 degree feedback, BARS, etc.)
4
Maintaining a Quality
Workforce
Work-life Balance:
Compensation Methods:
Flexible/Cafeteria Benefits:
Retention vs. Turnover:
Exit Interviews:
Health and Safety laws
OHSA
WSIB
Demographics and
Retirement
OSA
CPP
Ontario and Canada
Labour Laws
Canadian Human Rights Code –
Canada Labour Code –
Employment Equity Act –
Pay Equity Act –
LEADERSHIP
Position Power
1.
2.
3.
Personal Power
1.
2.
Trait Approach
Behavioural Approach
Contingency
Approaches
1. Fiedler
2. Hersey-Blanchard
3. House
4. Vroom-Jago
5
Transformational
Leadership (4 I’s)
1.
2.
3.
4.
MOTIVATION AND REWARDS/COMPENSATION
What is Motivation?
Intrinsic Rewards
Extrinsic Rewards
Content Theories
1. Maslow’s Hierarchy of Needs
2. Alderfer’s ERG
3. Herzberg’s 2 Factors
4. McClelland’s Needs
Process Theories
1. Equity
2. Expectancy (M = E x I x V)
3. Goal-setting
Reinforcement
Theories
1. Positive Reinforcement
2. Punishment
3. Extinction
4. Negative Reinforcement
4 Types of Rewards
1. Seniority
2. Job-status
3. Competency-based
4. Performance-based
COMMUNICATION, PERCEPTION, CONFLICT and NEGOTIATION
What is
Communication?
Efficient vs. Effective
Communication
6
Barriers to
Communication
Channel Richness
What is perception?
Attribution Error
Self-serving Bias
Perceptual
Biases/Distortions
1.
2.
3.
4.
5 Conflict Management
Styles
Negotiation Process
Pitfalls of Negotiating
Bargaining Zone
Mediator vs. Arbitrator
ETHICS AND SOCIAL RESPONSIBILITY
What are ethics?
4 Viewpoints
1. individualism
2. justice
3. utilitarian
4. human-rights
Whistleblower
7
Extra Review:
There are True/False and Multiple Choice questions from each of the following major
categories in the textbooks at the back of the classroom. In preparation for your exam,
as “reminders/warm-ups”, you should try the following T/F and M/C questions from your
textbook. The answers can be found at the back of your textbook.
ORGANIZING
Page 277-278
M/C #1-6, 8-10
T/F # 11-20
ORGANIZATIONAL DESIGN
Page 298-299
M/C # 2-4, 6, 7
T/F # 11-14
HUMAN RESOURCES MANAGEMENT
Page 330-332
M/C #1, 3, 6, 9, 10
T/F #14, 19
LEADERSHIP
Page 357-358
M/C #3, 6, 7, 9
T/F #11-13, 15-20
MOTIVATION AND REWARDS
Page 383-384
M/C #1-6, 9, 10
T/F #11, 12, 14, 16-18, 20
COMMUNICATION AND INTERPERSONAL SKILLS, PERCEPTION, CONFLICT and
NEGOTIATION
Page 468-470
M/C #1, 2, 8, 9
T/F #11, 16, 17, 19, 20
ETHICS AND SOCIAL RESPONSIBILITY
Page 166-168
M/C #1, 2, 5, 6, 10
T/F #11, 12, 15, 17
Questions to answer:
1.
2.
3.
4.
5.
6.
The Corporate Culture is also known as the _______________________. It
refers to the way things are done in an organization, each organization being
slightly different.
An Observable Culture is visible – it can be seen and heard. Elements include:
________, ________, ___________, and __________.
Problem solving is…
What do we ultimately want to be able to do at the end of the problem-solving
process? (also known as making a choice among alternative courses of action)
When do we make a Programmed Decision?
When do we make a Nonprogrammed Decision? Who usually makes these
decisions?
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A non-programmed decision is made when there is a _________ situation. A
decision must be made quickly and properly to avoid disaster.
Decisions are made under which conditions (also known as environments)?
Identify and describe each condition in detail!
Planning sets the direction, otherwise known as a plan that states actions to be
taken in order to accomplish company ___________________.
Fill in the blanks for the Types of Plans used by Managers:
-___________________ and Long-Range
-Strategic and ___________________
-Policies and ____________________
A policy is…
A procedure is…
Policies are (a) standing plans, used over and over OR (b) single-use plans,
used only once.
Budgets are (a) standing plans, used over and over OR (b) single-use plans,
used only once.
What is the difference between a competitive advantage and a sustainable
competitive advantage?
The mission of the organization is it’s…
Which 3 questions do company’s ask themselves when developing their
Mission?
Core values support an organization’s _________________.
What do Core Values accomplish for an organization?
What do the letters SWOT stand for? Which of the components of SWOT are
used to look at problems and opportunities that are external to a company?
Come up with one of each S, W, O and T for the company Google Inc.
What do the letters BCG stand for? What are the major quadrants of a
BCG Matrix analysis?
A company is considering investing money in a new product that is already being
offered by other companies (e.g: a special sports shoe). Which two “things” will
the company want to analyze on the BCG Matrix? Make an assumption and
state where the company sits in relation to these two “things”. What should their
strategy be going forward?
________________________ is the process of arranging people and other
resources to work together to accomplish a goal. This is visually represented by
drawing an __________________________.
You have been asked to change the following organizational chart for Danier
leather to a functional organizational chart.
(a) What type of departmentalization is being used in the org. chart above?
_____________________
(b) Draw the functional chart below.
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26.
27.
A matrix chart is …
Bell Canada technicians get together every Friday to play softball. There is some
business/ “shop” talk that takes place in between innings. This is referred to as
the ________________ structure of a company. An organizational chart on the
other hand is referred to as the ____________ structure.
28.
Identify which of the 6 trends of organizational structures is being adhered
to/followed/referred to:
(a) Individual banks in geographically dispersed locations (e.g: bank branches)
are closely monitored by upper management in head office for performance
results.
(b) Dilbert’s boss tells him that he is responsible for coming up with a name for
their newest product. He has one week and a small team to accomplish this
task. Dilbert must handle the entire naming process from beginning to end.
(c) There are only 3 layers of management at “Flat-Pancake Inc.” – the
Supervisors who report to the Directors who report to the Chief Officers
(CEO, CIO, COO, etc.).
(d) The “Flat-Pancake Inc.” company Directors only have 2 Supervisors
reporting to them. Last year they had 10 Supervisors each.
(e) The “Flat-Pancake Inc.” company only has 2 assistants and 1 computer
network administrator to support the entire organization.
(f) Each person at the “Flat-Pancake Inc.” reports to only one boss.
Organizational design is different in concept from an organizational chart.
Describe the difference.
A bureaucratic organization follows a(n) __________ design while an adaptive
organization follows a(n) ___________ design.
Identify each of the following as Bureaucratic (B) OR Adaptive (A).
(a) based on order, logic and authority
___
(b) encourage worker empowerment and participation
___
(c) informal and personal
___
(d) many rules and procedures
___
(e) shared tasks
___
(f) narrow spans of control
___
(g) few teams
`
___
Identify each of the following as either (A) Mass production; (B) Continuous
process; or (C) Small-batch production.
(i) GM assembly plant ___
(v) Weston Bakery
___
(ii) Sign of the Skiier
___
(vi) Trophies-R-Us
___
(iii) Tasty Maple Syrup Co. ___
(vii) Abitibi Toothpick Mill
___
(iv) Petro-Canada Refinery ___
What is ethics?
What is considered ethical behaviour vs. legal behaviour vs. values?
What are: individualism view, justice view, utilitarian view, human-rights view?
What is a whistleblower?
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How does a company maintain high ethical standards? -code of ethics,
whistleblower protection, role models, training, etc.
What is the “ethics double-check”?
What is controlling?
What are the 4 major controls that company’s put into place?
What does it take to attract a quality workforce?
What is a behavioural interview?
What is an example of a psychological test?
What is the difference between a reference check and a background check?
What does it take to develop a quality workforce?
What is employee orientation and what is it’s purpose?
What is on-the-job training vs. off-the-job training?
What is a coach and what are the 2 types of coaching?
What does it take to maintain a quality workforce?
What is retention and what is turnover?
What is leadership?
What are the 3 approaches to leadership
What are the concepts of the 4 contingency approaches of leadership - Fiedler’s
Least-Preferred Co-worker, House’s Path-Goal, Hersey-Blanchard’s Situational
Leadership, and Vroom-Jago’s Leadership Participation Theory?
What are the 4 “I”’s of transformational leaders?
What are the 5 types of power and which are position vs. personal?
What is the difference between extrinsic rewards and intrinsic rewards?
What are the details behind the content theories of motivation (Maslow’s
Hierarchy of Needs, ERG Theory, Two-Factor Theory, Acquired Needs) and how
do they relate to intrinsic and extrinsic rewards?
What are the details behind the process theories of motivation (Equity Theory,
Expectancy Theory, Goal-Setting Theory)?
What are the 4 reinforcement theory approaches?
What are the 4 main compensation methods? Provide examples of each.
What is involved in the communication process?
What makes communication effective vs. efficient?
What is a barrier to communication?
What is channel richness?
What is perception?
What is the difference between attribution error and self-serving bias?
What are the 4 perceptual distortions?
What are the 2 types of negotiation?
What are the pitfalls of negotiation?
What is the bargaining zone?
What is mediation vs. arbitration?
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