15 Harvey Wood Drive
Covington, GA 30016
770-385-0554 cdhammond5@yahoo.com
Atlanta, GA
Bachelor of Arts in English August 2005-Present
Course emphasis in Adv. Rhetoric Composition
Minor: Criminal Justice
Clarkston, GA
Associates of Science in Criminal Justice May 2005
Stone Mountain, GA
Front Office Supervisor May 2003-Present
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Ensure group specifics as well as individual request are met daily,
VIP’s are checked in and proper amenities are delivered.
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Support and lead Front Desk, Bell Staff and Guest Service associates.
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Ensure all associates follow and practice department and hotel service, such as
check in procedures, professional telephone etiquette, and reservations.
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Complete morning or evening Front Office Reports.
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Scheduled, trained and supervised staff arriving for daily shift.
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Oversee all hotel operations and guest relations as management staff.
Stone Mountain, GA
Guest Service Representative May 2003-Present
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Prepared comprehensive for Head Housekeeper.
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Utilized computer to schedule reservations for guest as well as check guest into and out of hotel.
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Posted all room, tax, long distance, and restaurant charges to guests' accounts.

Communicated with guest and customers via switchboard operations.

Handled customer inquires and complaints in a professional manner.
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Profit Management Systems (PMS)
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MARSHA Reservations System
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MSI Computer System
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Imagine Computer Systems
Available upon request.

Cornelia D. Hammond
15 Harvey Wood Drive
Covington, GA 30016
June 25 th , 2007
Douglas Klein, Director of Human Resource
Atlanta Downtown Renaissance
590 West Peachtree Street NW
Atlanta, GA 30308
Dear Karen Sweeney,
I am writing this letter to apply for the Child Support Services Agent position that is advertised on the State of Georgia Merit System Web Site. I have worked in the customer service industry for several years in various capacities, including, an Administrative Assistant, Guest Service
Representative, PBX Operator, and a Real Estate Consultant.
While reading the job description of what you are looking for in a Child Support Services Agent, the phrase that really stood out for me was your requirement for strong customer service orientation. As a current realtor who has assisted numerous of clients throughout the home buying or selling process by going beyond what is requested from either party, such as, purchasing a refrigerator or paying for an inspection to ensure that the buyer and seller exceed to closing without out in problems, I believe that description fits me perfectly.
I began working for Harry Norman Realtors while attending college on a fulltime basis. While performing this job, I took advantage of the many training opportunities that my company offered, and continued to work towards my college degree. After a while, I wanted to seek a parttime job opportunity and that’s when I started working for Marriott Evergreen Conference Center and Resort where I started in an entry level position as a PBX Operator; however, I continued to use every educational resource I could find to improve my level of knowledge and performance in the Real Estate Industry. In addition to certificates these efforts earned me multiple awards for work performance, including Agent of the year 2006 with the most closed units, Agent of the month May 2007, and Million Dollar Council 2005.
To my way of thinking, work and school are complementary and the lessons from one should be applied to the other. I’ve brought my efficiency and dedication from work to the classroom and have applied the management and technical skills from the classroom to work with me everyday.
I am looking for another environment that will provide a challenge, and for management occupations which will allow me to further develop as a person in my career. I look forward to the opportunity to speak with you about bringing my proven ambition and drive to your company.
Sincerely,
Cornelia D. Hammond

Cornelia D. Hammond
15 Harvey Wood Drive
Covington, GA 30016
June 25 th , 2007
Douglas Klein
Director of Human Resources
Atlanta Downtown Renaissance
590 West Peachtree Street NW
Atlanta, GA 30308
Dear Mr. Klein,
I wanted to take this opportunity to thank you for interviewing me for the position of
Front Office Manager at the Atlanta Downtown Renaissance. I enjoyed meeting with you and I learned a great deal about the differences of a traditional Marriott Conference
Center and Resort and The Renaissance properties that have joined together with Marriott
International Hotels.
This position sounds very interesting and I am confident that my education and experience have provided me with the qualifications necessary to work effectively with your team. I am especially pleased to know that you use the Profit Management
Computer software, as I have experience with this software since employed by the
Marriott Evergreen Conference Resort.
Once again, thank you for the opportunity to interview for a position with your company.
I am excited about the prospect of working with such a dedicated team of professionals.
If you request any additional information, please do not hesitate to contact me. Thank you for your time and consideration, and I look forward to hearing from you.
Sincerely,
Cornelia D. Hammond

Cornelia Hammond
June 25, 2007
ENGL 3130
Employment Project
Project Assessment
The aim of my resume is to impress upon a prospective employer at the Atlanta
Downtown Renaissance about my experience of working in the hotel industry and the contribution that I will make at this particular hotel being that I have worked for the company for over four years. In this resume and cover letter, I am telling my potential employer what I am able to bring to the company to better assist their organization. My cover letter is very detailed and explains how long I have been working in the industry and my resume is a reference to know and understand the many computer software programs that I have become familiar with while working with the company.
I am stressing to the potential employer that I am experienced with working under
Marriott International Hotels and Resorts and being that the Atlanta Downtown Renaissance is a
Conference Center owned by Marriott International hotels, I am an extreme benefit because, not only will I bring leadership qualities, I am already trained in a full service hotel that uses the exact same computer software which means that there is less time to spend on the technical part of the job, resulting in more time for me to be able to develop my future staff to the highest form as well as working together with my potential team to make the Atlanta Downtown Renaissance an even better property, not only for business, but also for a great working environment. My advantages over other candidates seem as if they may be stronger, so I chose to take the approach to stress my skills technically as well as having previous leadership experience with Marriott
International Properties.