Thien Khuu
Birthday: April 22nd 1984
Email: thien.khuu@gmail.com
Skype: steven_khuu
170/9 Nguyen Huynh Duc St
Khanh Hau Ward
Tan An City, Long An Province
(84) - 933.223.970
(84) – 912.210.114
Objective:
Seeking jobs for using business background, language, management,
customer service, sales, and organizational skills.
Education:
+ The University of Culture of HCM
The Degree of Bachelors in Touristm Administration on May 2005
Ranking: Good
Mode of study: Full time
Concentration: Tour Guide and touristm admin
+ The University of Social Sciences and Humanities: Vietnam National University
Concentration: English
Career Summary:
OSB JSC www.Alibaba.com in Vietnam
180-182 Ly Chinh Thang Street, Ward 9, District 3, Ho Chi Minh City, Vietnam
Cusomter Services Representative and English Traininer, April 2013- now
● Consulted, sold E-commerce services of Alibaba.com for enterprise
● Organized and trained entire Operational Plan and key features for
account holder.
● Responsible for customer service to develop relatationship with customers
● Organized training courses, coaching
● Joined marketing to hold monthly seminar events, presenter.
●
Complete the assign sales target and other duties.
Lunex Coporation
3805 Crestwood Parkway NW, Duluth, GA, United States.
Respresentative office: 13 Bis Ky Dong Street, District 3, HCM
Sales, Customer Service Manager, Account Manager, Sep2007- November 2012
 Responsible for development of customer service department
 Attracts potential customers by answering products and service questions.
 Opens customer’s accounts by recording account information. Maintains customer
records by updating account information.
 Resolves products problems by clarifying customer’s complaint, determining the cause
of the problem, selecting and explaining the best solution to solve the problem,
expediting correction or adjustment, following up to ensure resolution.
 Maintains financial accounts by processing customer adjustments.
 Recommends potential products to management by collecting customer information
and analyzing customer’s needs.
 Contributes to team effort by accomplishing related results as needed.
 Reports / discuss weekly CS performance and formulate strategies and action plans on
how to improve them
 Collect new enterprise and customer data necessary for improvingsales/ customer
service
 Develop methods and cooperate with related partners to do market surveys on
promotional programs to determine customer attitude, perception, and acceptance
 Develop and conduct training for staff on an ongoing basis
 Keep staff updated on product knowledge and competitor information
 Provide direction and leadership through expansion of existing market opportunities
and defining new markets
 Prepare placing recruitment of personnel information; take care of legal procedure for
staffs, permission working.
 Timekeeping, set up working schedule for staffs, payroll.
 Manages a team of 10 customer service staffs in shift.
Volunteer for Humanitarian Services for Children of Vietnam: worked at An Giang,
Tien Giang, Tay Ninh, Binh Phuoc, Dong Nai, Vietnam
Experience Representative, January 2005- August 2007
● Supervised and managed development programs to assist impoverished
families in rural Vietnam in the areas of education, health, shelter, food,
and medical care. Led successful strategic planning, and fundraising
efforts turning HSCV into a sustainable NGO
● Assisted and managed HSCV programs and trained multi ethnic
volunteers to manage programs, cultivate community involvement, and to
diversity fundraising activity.
● Administered, managed, and trained a variety of multi-ethnic staff teams
from 4 to 10 employees along with multi-ethnic volunteers in fast paced
political and social environment
Personal skills:

Interpersonal and Interaction: being sensitive to people’s needs and empathy or
mediating, resolving conflicts.

Communication : listening effectively or speaking persuasively

Leading and Managing: inspiring, motivating others through role modelling or
thinking strategically.

Developing and Coaching: motivating others to achieve their goals or counselling,
advising, maintaining confidences.

Planning and Organizing: prioritizing tasks and assignments or integrating efforts of
others.

Customer Client Service: building and maintaining relationships at all levels.

Management: readily accept changes or can convey change to others in a positive
manner.
Contact for references:
 Mr Huynh Thai Hoa: Manager, Sales Director of Alibaba.com (0908.343.429)
 Ms. Le Phi: Co-worker ,Customer Services Department Alibaba.com (0996.183.838)
 Mr Tran Duc Duy: Friend, HR Manager of Scavi Internatinal (0908.024.715)