Frequently asked questions –

What do I do if I am in MyMathLab and I have a technical question?
If you are a student - contact customer service at 800-695-6337 or go to
http://247.support.pearsoned.com. If you are a professor - contact customer service at
800-695-6577.

Why was this site created? - -
This site is a one stop place to go to for all of your Pearson/Prentice Hall/Addison
Wesley textbook and MyMathLab needs. By logging into this site students who
purchase a new text book or MyMathLab code will be able to gain access to additional
ancillaries - without the added bulk of shrink-wrapping them into a package to be sold at
the bookstore. Often many professors would like their students to have access to
various options included in this site – but not all students want/need access to all of
them. With this site – both professors and students can have all the options at their
fingertips and choose which ones they wish to use.

When would a student want to use this site?
Any time a student has a question about their Pearson product – they can go to this site
to find help. Additionally students can find instructions for MyMathLab instillation or use,
download the solutions guide, learn best practices for studying, or view videos on how to
complete the most difficult problems.

When would a professor want to use this site?
Professors can now have a one-stop place to go to for their textbook instructor’s
ancillaries. All the textbooks ancillaries can be accessed with their special instructor
code. (Contact the division office for a code). This is a fantastic benefit for those
professors who accept a teaching assignment shortly before classes are scheduled to
begin. They can simply go to the site and start class preparations on the same day.

How do I ask additional questions about this site – and get these questions
added to this list for future students?
If you have a customer service question about your product and want to get it quickly
answered you should contact customer service at 800-695-6577 or go to
http://247.support.pearsoned.com.
If it is a question that you think would benefit future students by having it posted to the
site – please contact customer service for your answer and then kindly e-mail your
question to the College of DuPage Pearson representative – Derek Perrigo at
derek.perrigo@pearson.com