SUPPORT SERVICES REFERRAL CHART
Outlines common issues faced by students and lists the support services available at Curtin.
START (Student Transition and Retention Team)
If you are unsure of where to refer a student, please direct them to the Student Wellbeing Advisors at START:
Ph: 1800 244 043, Location: B103, Email: studentwellbeing@curtin.edu.au
Wellbeing Advisors provide one-on-one, confidential support to all students relating to academic, social or personal issues.
For updates or feedback regarding this referral chart please email START at studentwellbeing@curtin.edu.au UPDATED 30/5/13
1. ADMINISTRATION and SECURITY
Student Central
www.students.curtin.edu.au
Ph: 9266 3399 Location B101, Level 2
studentservicecentre@curtin.edu.au
Ph: 9266 4444 Location: B115
Curtin Security
Dial ‘0 000’ from internal phone in an emergency
www.properties.curtin.edu.au/security/
Dial ‘000’ from mobile phone in an emergency
PSCU (Professional Standards and Conduct Unit) - complaints, academic
Ph: 9266 9140 or 1800 907 998 Location: B100.345
disputes, discrimination and unethical conduct.www.complaints.curtin.edu.au
complaints@curtin.edu.au
FSSO (Faculty Student Services Office) – all queries relating to enrolment and class registration.
Undergraduate
CBS (Curtin Business School)
Ph: 9266 7713 B407
business@cbs.curtin.edu.au
Health Sciences
Ph: 9266 4583 B400
currentstudents@health.curtin.edu.au
Science & Engineering
Ph: 9266 4600 B314
ssse@curtin.edu.au
Humanities
Ph: 9266 3400 B209
humanities@curtin.edu.au
CAS (Centre for Aboriginal Studies)
Ph: 9266 7091 B211
cas.enquiries@curtin.edu.au
GSB (Graduate School of Business)
Ph: 9266 3460
enquiries@gsb.curtin.edu.au
78 Murray St, Perth
OASIS (Online Access to Student Information Systems)
www.oasis.curtin.edu.au
Parking and Traffic www.properties.curtin.edu.au/parking/
Postgraduate
HDR (Higher Degree by Research)
Ph: 9266 4301
B616, Tech Park
Ph: 9266 7715 B407
cbs-hdr@curtin.edu.au
Ph: 9266 7652
B401
Ph: 9266 4583 B400
researchstudents@health.curtin.edu.au
Ph: 9266 7303
B314
Ph: 9266 4600 B314
sciengresearch@curtin.edu.au
Ph:9266 4797
B209
Ph: 9266 3400 B209
humanities.postgrad@curtin.edu.au
Ph:9266 4797
B209
Ph: 9266 7091 B211
humanities.postgrad@curtin.edu.au
Ph: 9266 3460
Ph: 9266 3460
78 Murray St, Perth
78 Murray St, Perth
Ph: 9266 1222 or 1300 663 238
Location: B303, B408, B501
Ph: 9266 7116 parking@curtin.edu.au
Health and Safety – University health and safety issues; online reporting of
hazards, injuries and accidents. www.healthandsafety.curtin.edu.au
2. COURSE QUERIES, COURSE SWITCHING and CAREER ADVICE
Course Coordinators, Unit Controllers, Lecturers, Tutors and Fieldwork
Coordinators
Careers Centre – career counselling, course switching, work experience
service, resume assistance, employer seminars. www.careers.curtin.edu.au
START Student Wellbeing Advisors – applications process, course switching.
www.studentwellbeing.curtin.edu.au
Future Students – prospective domestic student course enquires.
www.futurestudents.curtin.edu.au
Ph: 9266 4900 Location: B599
healthandsafety@curtin.edu.au
Curtin International – prospective international student course enquiries, Study
Abroad. www.international.curtin.edu.au
Ph:9266 7331 Location: B102
International@curtin.edu.au
Current Students – check Unit Outline and Blackboard
Future Students – contact Future Students or FSSO’s
Ph: 9266 7802 Location: B303, Level 2
careers@curtin.edu.au
Ph: 1800 244 043 Location B103
studentwellbeing@curtin.edu.au
Ph:9266 1000 Location: B102
futurestudents@curtin.edu.au
Robertson Library – computer access, help with researching, workshops
www.library.curtin.edu.au
The Learning Centre – academic support, free workshops and online programs
to improve study skills.
www.unilife.curtin.edu.au/learning_support/learning_centre.htm
CBS Communication Skills Centre - academic support (priority given to Curtin
Business School students)
www.business.curtin.edu.au/study/student_support/communication_skills_cent
re/index.cfm
Health Sciences English Language Development – specialised communication
skills for Health Sciences students.
UniPASS – free, peer led, collaborative group study sessions to help students
better comprehend specific unit content.
www.unilife.curtin.edu.au/learning_support/unipass_students.htm
START Student Wellbeing Advisors – academic status, appeals, general
academic guidance. www.studentwellbeing.curtin.edu.au
Ph: 9266 3954 Location: B303, Level 2
cv@curtin.edu.au
OASIS (Online Access to Student Information Systems)
www.oasis.curtin.edu.au
Ph: 9266 1222 or 1300 663 238
Location: B303, B408, B501
Abacus Labs – computer access and IT support.
www.abacuslab.curtin.edu.au
eLearn – supporting students with online technologies (Blackboard,
iLectures, iPortfolio, Turnitin); distance education and Open Universities
Australia. www.elearn.curtin.edu.au
PC Champs – peer led program assisting students to improve their
computer literacy skills.
www.unilife.curtin.edu.au/community_leadership/pc_champs.htm
5. WELLBEING, WELFARE and LIFESTYLE
Counselling and Disability Services
www.counselling.curtin.edu.au
www.disability.curtin.edu.au
Health Services – GPs, nurses, mental health nurse
www.healthservices.curtin.edu.au
START Student Wellbeing Advisors
www.studentwellbeing.curtin.edu.au
Student Support and Outreach Coordinators- welfare crisis
www.unilife.curtin.edu.au/health_wellbeing/student_support_outreach.htm
Housing Services - on and off campus housing and tenancy advice.
www.housing.curtin.edu.au
Multi-faith Services and Facilities – spiritual support, connecting students to
faith communities, facilities for spiritual/religious activities.
www.multifaith.curtin.edu.au
Student Equity Advisors – support for students with diversity, equity and
social justice issues including equity exam needs.
Location: B303, B408, B501
Sexuality and Gender Diversity - Ally Program and information resources
Peer Mentor Program – non-academic transition support for all new-toCurtin students in their first semester. www.mentoring.curtin.edu.au
PSCU (Professional Standards and Conduct Unit)
www.complaints.curtin.edu.au
Curtin Student Guild, Student Assist Team - student welfare, advocacy,
legal assist and general support. www.guild.curtin.edu.au
Ph: 9266 2102 Location B603, Technology Park
de-assignments@curtin.edu.au
Ph: 9266 3954 Location: B303, Level 2
pcchamps.cv@gmail.com
Ph: 9266 7850
Location B109, Level 2
counselling@curtin.edu.au disabilityservices@curtin.edu.au
Ph: 9266 7345 Location: B109, Level 1
healthservices@curtin.edu.au
Ph: 1800 244 043 Location B103
studentwellbeing@curtin.edu.au
Ph: 9266 7850 Location:B109, Level 2
support.outreach@curtin.edu.au
Ph: 9266 4430 Location: B103
housing@vc.curtin.edu.au
Ph: 9266 7850 Location: B109
multifaith@curtin.edu.au
www.eesj.curtin.edu.au/contact.html
http://unilife.curtin.edu.au/diversity_and_faith/sexuality_and_
gender_diversity.htm
Ph: 9266 9822 Location: B103 mentoring@curtin.edu.au
Ph: 9266 9140 or 1800 907 998
complaints@curtin.edu.au
Ph:9266 2900 or 1800 063 865
reception@guild.curtin.edu.au
Location: B100.345
Location: B106F
Curtin Stadium – social sports, group fitness, gym and event hire facilities.
www.recreation.curtin.edu.au
6. FINANCIAL ISSUES
Curtin Fees Centre – tuition fee and incidentals payments, payment plans,
Withdrawal Under Special Circumstances. www.fees.curtin.edu.au
Scholarships Office – merit and income based scholarships.
www.scholarships.curtin.edu.au
Higher Degree Research (HDR) Scholarships Office
www.research.curtin.edu.au
START Student Wellbeing Advisors
www.studentwellbeing.curtin.edu.au
Ph: 9266 7870 Location: Building 111
healthandfitnessenquiries@curtin.edu.au
Student Support and Outreach Coordinators- support for financial crises.
www.unilife.curtin.edu.au/health_wellbeing/student_support_outreach.htm
Curtin Student Guild, Student Assist Team - budgeting, emergency
financial relief, tax help, bookshop grants, Reboot program.
www.guild.curtin.edu.au
7. SERVICES FOR SPECIFIC STUDENT GROUPS
Curtin International– prospective international student enquiries, Study
Abroad. www.international.curtin.edu.au
Ph: 9266 7850 Location:B109, Level 2
support.outreach@curtin.edu.au
International Sponsored Student Unit - liaison office for externally
sponsored students and AusAID student pastoral support.
Ph: 9266 2437 Location: B102
issu@curtin.edu.au
Ph: 9266 4917 Location: B400.207
englishsupporths@curtin.edu.au
International Student Visa Officers – visa and reporting queries.
Ph: 9266 3399 Location: B101 iovisa@curtin.edu.au
Centre for Aboriginal Studies - Indigenous student support.
Ph: 9266 7091 Location: B21 cas.enquiries@curtin.edu.au
Location: B103
unipass@curtin.edu.au
Disability Service - students with a permanent or temporary disability or
medical condition. www.disability.curtin.edu.au
Ph: 9266 7850 Location: B109, level 2
disabilityservices@curtin.edu.au
Ph: 1800 244 043 Location B103
studentwellbeing@curtin.edu.au
OUA (Open Universities Australia) – distance education learning.
www.elearn.curtin.edu.au
Ph: 9266 2102 Location: B603, Technology Park
opencurtin@curtin.edu.au
Curtin Childcare Centre – community child care centre at Bentley campus.
http://unilife.curtin.edu.au/housing_and_childcare.htm
Student Guild Clubs – representing and supporting students from different
social, cultural and religious backgrounds. www.guild.curtin.edu.au
Ph: 9266 7459 Location: B003
childcare@curtin.edu.au
Ph: 9266 2900 Location: B106F
reception@guild.curtin.edu.au
3. ACADEMIC SUPPORT
Course Coordinators, Unit Controllers, Lecturers, Tutors and Fieldwork
Coordinators - assistance with specific subject areas.
CHATS – casual English language conversation program
www.unilife.curtin.edu.au/community_leadership/chats.htm
4. TECHNICAL SUPPORT
Refer to Unit Outline, Blackboard, or contact FSSO for
contact details.
Ph: 9266 7166
Location: B105
Ph: 9266 3825 Location: B303, level 2
tlc@curtin.edu.au
Ph: 9266 3504 Location: B407.202
cbs-comskills@curtin.edu.au
Curtin Student Guild, Student Assist Team – academic misconduct, appeals
and academic status. www.guild.curtin.edu.au
Ph:9266 2900 or 1800 063 865
reception@guild.curtin.edu.au
UniEnglish – English language resources and diagnostic tests to help students
whose first language is not English.
www.unienglish.curtin.edu.au
Location: B106F
Ph: 9266 3500, Location B101, Student Central
fees@curtin.edu.au
Ph: 9266 2992 Location B101
scholarships@curtin.edu.au
Ph: 9266 4906 Location: B100, Level 1
research_scholarships@curtin.edu.au
Ph: 1800 244 043 Location B103
studentwellbeing@curtin.edu.au
Ph: 9266 2900 / 1800 063 865
reception@guild.curtin.edu.au
Location: B106F
Ph:9266 7331 Location: B102
international@curtin.edu.au