Susan Kraft-Yorke
197 Nottingham Avenue
Redwood City, CA 94063
Experience
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Technical Program Manager – A certified Scrum Master who delivers solutions to complex infrastructure and client
facing projects; oversees all phases of development from project scope, budget, and design through development, UAT
and deployment; identifies and minimizes risks to develop issue resolution plans.
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Jira Administrator – Develops technical solutions in coordination with cross-functional teams to meet requirements.
Responsive to all incoming Atlassian issues. Prepared projects, dashboards, and reports for all Jira related services.
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Collaborative Leader – Brings together people of varying skill sets and backgrounds, across functional and
organizational boundaries, such as Product management, Development, Quality teams and Support Desk. A proven
track record of hiring, mentoring, and motivating superior talent, that includes employees, contractors, consultants, and
vendors.
Employment History
Go2Group, Redwood City, CA
Nov/2015 to current
Senior Solutions Architect
Provide consulting and customization services on application lifecycle management (ALM) tools specializing in Atlassian
tool stack: Confluence for requirements platform, Jira:Agile for scrum and project management, code management in
BitBucket and Git, and build automation with Bamboo.
Merchant e-Solutions, Redwood City, CA
Feb/2014 to Sept/2015
Jira Administrator, for Software Engineering and Product Management
Managed legacy and R&D tickets in a merchant e-commerce end-to-end electronic payment solutions platform.
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Simplified an over-worked, complicated Jira system.
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Customized and upgraded JIRA project schemes, HipChat triggers, Tempo, Agile, code traceability with BitBucket,
and Bamboo installations.
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Designed dashboards and JQL reports as information radiators for engineers, support, field, IT, and executive
stakeholders.
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Tracked and drove special projects for high-profile issues and clients with cross-functional teams across, support
desk, product, and engineering.
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Wrote and produced Jira training modules for on-boarding and general use cases for creating clear ticket requests.
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Reduced department expenses by reviewing and eliminating unused and underutilized add-ons and products.
Adap.tv, San Mateo, CA
Nov/2012 to Nov/2013
Technical Program Manager and Jira Administrator, for Software Engineering
Managed ongoing, numerous deployment projects across multiple teams for this fast growing company, for a global
video programmable advertising platform. After revamping a dysfunctional Jira project planning system, we grew from
$200k/day with 28 engineers to $1M/day gross with 90 engineers worldwide, in monthly sprints, in less than a year.
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Developed, tracked, and ran 8-week cycle projects in collaboration with executive stakeholders, group project leads,
finance, engineering managers and client services from backlog grooming and sprints through UAT and release.
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Completely revamped a dysfunctional Jira project planning system, upgrading two versions, reconfiguring, and
cleaning out obsolete data; evaluated new tools, introduced Jira Agile plug-in and Kanban, created detailed
procedural guides, and trained all squad project managers on their use.
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Created information radiator dashboards; translated a large, complex tracking system into comprehensible weekly
reports using Google Docs Spreadsheet for squads, stakeholders, and executives. Served as single point of contact
between engineering, business, and the executive teams.
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Performed relevant research and created policies for software development operation standards and methods in
preparation for IPO or acquisition.
650-444-1345
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Infoblox, Santa Clara, CA
June/2010 to Sept/2012
Project Manager, for Advanced Technology Group
Reported to the CTO and managed 12-member team project developing an innovative infrastructure design. The new
design adopted virtualization, cloud computing, and unified communications to address the high risk factors of networks
burdened by rapid updates and costly downtime effects.
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Ran weekly team meetings using SharePoint to review project progress, look at current workload, and log
impediments. Followed up with on-going team member interactions.
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Built long-term research automated big database project plan using Microsoft Project.
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Researched, edited and published internal ATG research papers, publishing for internal audience on SharePoint.
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Published weekly reports and progress graphs to upper management.
WCA Anniversary Conference and Exhibition
Mar/2011 to Dec/2012
Executive Program Manager for National Conference
Managed 40-member cross-functional team to design and produce national conference, engaging participation of
celebrities that included Geena Davis and Sandra Fluke.
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Designed 18-month project plan using Microsoft Project for content development, itinerary development, site
selection, fundraising, budget management, contract negotiations, vendor management, travel arrangements,
registration, and onsite event logistics.
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Produced public service announcement (PSA) for television spot and YouTube; wrote and published press releases
every other day via website, blog, Facebook, Twitter, and PRWeb.
Kraft Consulting, Palo Alto, CA
Feb/2002 to June/2010
Project Manager and Content Developer
Managed client projects that included developing and implementing project plans and strategies, and conducting deep
research initiatives to strengthen technical projections.
Clients (partial list)
GoPro, San Mateo – develops wearable cameras and editing sotware
ZEN Entertainment Network, Berkeley – social entertainment/gaming company
Skiff, Palo Alto – developer of e-reading platform designed to deliver content to tablets, smartphones, and netbooks
Thermo Electron, Santa Clara – developer of proteomic software applications•
SAP, Palo Alto – spend analytics software for enterprise application software, business management solutions and
services
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Oracle, Redwood Shores – Java in the database for enterprise database, software, and business management
solutions and services
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Teknon, Austin – producer of mobile apps for business, games, and utilities
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Amdocs, Santa Clara – overview of their software and services for billing, CRM, and operations support systems
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Oracle, Zeitnet, HP, Raynet and Cylink
Mar/1993 to Feb/2002
Project Lead, Technical Writer
Performed similar project management and content development services at these Silicon Valley tech companies as a
full-time employee (database, network, telephony, ATM-IP, and security systems industries).
Education
University of California, Santa Cruz, MS, Applied Physics
University of Alaska, Fairbanks, BS, Geophysics
Continuing Education
Certified Scrum Master (CSM) classroom training, SCRUMstudy training, San Francisco, CA
Project Management, Stanford Continuing Education, Stanford, CA
Project Management, Effective Training Associates Inc., San Jose, CA
Nov/2013
Jan/2011 to May/2011
Jun/1994
Community Volunteer Engagements
Silicon Valley Women’s Caucus for Art, Board President and Social Media Manager
Silicon Valley Open Studios, Board Member, Palo Alto
Palo Alto Black and White Ball, Design Committee Chair
Palo Alto First Friday Art Walk, Striking Committee Chair
2009 to present
2002 to 2010
2003
2002 to 2007
Project Management and Collaboration Tools
MS Project, SharePoint, Atlassian Jira/Agile plugin, Excel, Git, Google Docs, Visio, PowerPoint, WebEx, BlueJeans
650-444-1345
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