CITY OF VAUGHAN
Strategic Plan
Mayor’s Message
The City of Vaughan is in the midst of a transformation from a suburban municipality into
a world-class city and there are many reasons to feel inspired about the changes taking
place in our community.
The hospital, the subway and our Vaughan Metropolitan Centre are taking shape and
bringing the future to the present. We are expanding our horizons and reaching out on
an international level to elevate this City to the next level and compete on a global scale.
“... a transformation from a suburban municipality
into a world-class city”
We are building a great city that is renowned for its first-class administration, its
transparency, its accountability and its respect for the taxpayers’ dollars.
Hon. Maurizio Bevilacqua, P.C.
MAYOR
The vision for the future of Vaughan is clear – a vibrant, multicultural community that is
inclusive and progressive; a city that is environmentally responsible and sustainable; a
strong, healthy and prosperous community where diversity, innovation and opportunity
are encouraged for all citizens.
Gino Rosati
Michael Di Biase
Deb Schulte
Marilyn Iafrate
Tony Carella
Rosanna DeFrancesca
Sandra Yeung Racco
Alan Shefman
Regional Councillor
& Deputy Mayor
Regional Councillor
Regional Councillor
Councillor Ward 1
Councillor Ward 2
Councillor Ward 3
Councillor Ward 4
Councillor Ward 5
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City Manager’s Message
The City of Vaughan strives to be a high performing organization, with a strong
focus on its vision, mission and corporate values. These are the foundations of our
Strategic Plan that define the City’s goals and objectives, as well as the initiatives
and actions Vaughan is taking as a progressive and sustainable community.
“ The City of Vaughan strives to be a
high performing organization”
The City is committed to fully integrating the concept of sustainability into all
aspects of municipal operations in order to maintain a healthy environment,
economic vitality and vibrant communities. With this inclusive approach we
can respond to the growing needs of our community and ensure the efficient
delivery of City services.
Barbara Cribbett
INTERIM CITY MANAGER
Above all, the Strategic Plan represents a vision of the future that is shared by
Vaughan Council, the City administration and the residents of Vaughan.
October 2013
RESPECT | ACCOUNTABILITY | DEDICATION
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City of Vaughan Strategic Plan
VISION
Sets the direction for Vaughan’s future
VISION
MISSION
The City’s commitment to achieving the vision
MISSION
VALUES
Principles which the organization upholds in serving the public
VALUES
STRATEGIC GOALS
Results the City wants to achieve in each of its areas of activity
STRATEGIC GOALS
STRATEGIC THEMES
Define the goals in specific and measureable ways
STRATEGIC INITIATIVES
Actions the City will take to achieve its goals
STRATEGIC THEMES
STRATEGIC INITIATIVES
City’s Vision
A city of choice that promotes diversity, innovation and opportunity for all citizens, fostering a vibrant community life that is inclusive,
progressive, environmentally responsible and sustainable.
City’s Mission
Citizens first through service excellence.
City’s Values
Respect, Accountability, Dedication.
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Priority Strategic Initiatives
Our Focus
The City of Vaughan has many
strategic initiatives. Below are four
key priorities representing the focus
for the organization:
Develop the plan required to build a dynamic
Vaughan Metropolitan Centre
Manage Growth and Economic Well-being.
Further evolve performance indicators
Ensure a High Performing Organization.
Develop and implement a Corporate-wide
Asset Management System
Manage Corporate Assets.
Additional Operational/Business Reviews
Ensure a High Performing Organization.
Artist rendering of the Vaughan Metropolitan Centre YRRTC © 2012 (top);
Youth Arts Week at City Hall (bottom)
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. . . fully committed to
becoming a City of choice.
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Strategic Initiatives
SERVICE EXCELLENCE
• Provide continued support for a hospital in Vaughan.
STAFF EXCELLENCE
• Revise the corporate performance management process as part of a quality work environment.
• Identify and develop a leadership development program (internal succession planning).
ORGANIZATIONAL EXCELLENCE
• Conduct a five-year comprehensive review of the Official Plan as part of the Growth Management Strategy 2031 including:
support and coordinate land use planning for high capacity transit at strategic locations in the City, and prepare a land use
plan for the Vaughan Enterprise Zone and employment lands.
• Work toward the implementation of key links of the Transportation Master Plan such as the GTA West Corridor, Highway 427
extension, and the Langstaff, Teston and Kirby Road plan.
• Develop a Corporate Information Technology Strategy.
• Work with other levels of government to continue to support the expansion of the GO System and public/rapid transit.
• Develop an integrated Risk Management Strategy.
• Review and redesign, as appropriate, a Communications Strategy to ensure its effectiveness throughout the organization.
• Ensure citizen-focused communication initiatives that will establish a more effective model for community engagement
and enhance our Public Consultation Strategy.
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Strategic Plan
A City of Choice
The Vaughan Vision 2020 is the strategic plan for the
City to the year 2020. It encompasses three strategic goals:
Service Excellence, Staff Excellence and Organizational
Excellence. Aligned with each of these goals are a
number of strategic themes which further define the key
priority areas. In the centre of the diagram (on opposite page)
is the City’s vision to be “A City of Choice” in fulfillment of the
City’s mission, “Citizens First Through Service Excellence”
and by adhering to the corporate values of Respect,
Accountability and Dedication. The following pages are
definitions of the strategic goals and themes which the
City is focused on to serve citizens and build the City.
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Maple Nature Reserve Trails Network (top left);
Artist rendering of the subway station entrance at the Vaughan Metropolitan Centre
TTC © 2011 (top right); North Thornhill Community Centre splash pad (centre);
Starbucks Kleinburg (bottom left); North Thornhill Community
Centre (bottom right)
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. . . delivering a high
quality of services.
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Vaughan Vision 2020 Definitions
Service Excellence
STRATEGIC GOAL:
Service levels consistent with
citizen needs
STRATEGIC THEMES:
Demonstrate Excellence In Service Delivery
Consistently achieving service levels based on Council
established standards and practices, and by promoting a
service culture.
Promote Community Safety, Health and Wellness
Actively promoting healthy lifestyles to encourage a high
quality of life and the well-being and safety of residents.
Lead and Promote Environmental Sustainability
Committed to protecting and enhancing the natural and built
environments through the efficient use of resources.
Preserve Our Heritage and Support Diversity, Arts and Culture
A welcoming city that supports a vibrant arts community,
with diverse heritage and cultural initiatives.
Greening Vaughan Customer Service counter (top); Public Works staff (centre);
Bathurst Clark Resource Library (bottom left);
Aquatic instructors and lifeguards (bottom right)
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. . . dedicated to staff excellence
in serving our citizens.
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Vaughan Vision 2020 Definitions
Staff Excellence
STRATEGIC GOAL:
People supporting each other
STRATEGIC THEMES:
Demonstrate Effective Leadership
Engage staff by encouraging collaboration for
positive results.
Value and Encourage a Highly Motivated and
Engaged Workforce
Recognize and promote the corporate values of Respect,
Accountability and Dedication.
Attract, Retain and Promote Skilled Staff
Make Vaughan an employer of choice.
Support the Professional Development of Staff
Invest in staff development to create a culture of
continuous learning.
Employee Recognition Awards (top, centre and bottom right);
Access Vaughan staff (bottom left); Public Works 2012 Miller Cup Award (opposite page)
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. . . enabling the conditions for economic
success, growth and innovation.
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Vaughan Vision 2020 Definitions
Organizational Excellence
STRATEGIC GOAL:
High performance through continuous
improvement
STRATEGIC THEMES:
Ensure a High Performing Organization
Be responsive and innovative at what we do by integrating
strategy, people and processes.
Manage Corporate Assets
Continuous assessment of infrastructure requirements to
ensure a sustainable future.
Ensure Financial Sustainability
Using financial resources wisely by making informed
decisions that take into consideration the effect on the
current and future operations of the City.
The official ribbon-cutting at LEGOLAND ® Discovery Centre with Mayor Maurizio Bevilacqua,
Vaughan MPP Steven Del Duca and representatives (top); Rendering of the KPMG Tower to be located
within the Vaughan Metropolitan Centre (centre); Subway station models on display at City Hall (bottom);
Artist rendering of the Expo City development in the Vaughan Metropolitan Centre (opposite page)
Manage Growth and Economic Well-Being
Creating a positive environment that encourages innovation
and prosperity.
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Artist rendering of the vision of downtown Jane Street and Highway 7; Jane St. and Major Mackenzie Dr. floral bed; Vaughan City Hall; Biking trails;
Vaughan City Hall atrium (front cover)
City of Vaughan
2141 Major Mackenzie Drive | Vaughan, ON L6A 1T1
905.832.2281 | vaughan.ca
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© City of Vaughan 2013
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