Case Study: Molson Coors
Mobilisation Stresses &
Successes
“Cofely has a proven track record of business partnering and we were impressed by the value it
delivers through its IFM services. We look forward to working with the Cofely team moving
forwards.” Molson Coors spokesperson
"We look forward to developing a strong relationship with Molson Coors that will make a real
difference to the delivery of services. We see this as the beginning of a partnership which will
provide opportunities for additional, sustainable value through direct delivery of further services
from both Cofely and from within the wider ENGIE Group.” Cofely’s UK CEO
Molson Coors
The client in this example is Molson Coors UK, who, with seven sites across the UK, awarded
Cofely with an Integrated Facilities Management (IFM) contract. The five year contract covers a
comprehensive range of innovative IFM services.
Around 100 directly employed Cofely staff delivers services to the company’s brewing facilities
and offices. Services include asset maintenance, office and industrial cleaning, site services,
security, pest control, grounds maintenance, waste management and recycling.
The IFM solution here is underpinned by a private partnership in which both parties work
together in an open and trusting relationship, based on mutual objectives, an agreed method of
problem resolution and an active search for continuous measurable improvements.
The information contained in this document has been supplied to you by Cofely who are CIPS’s Total Facilities Management Knowledge Partner. CIPS
takes no responsibility for any loss or damage in anyway arising from your interpretation or use of this information.
To find out more about Cofely, please visit www.cofely-gdfsuez.co.uk, call +44 (0) 0203 680 5300 or email enquiries@cofely-gdfsuez.com
Cofely, Senator House, 85 Queen Victoria Street, London, EC4V 4DP
Some key successes and stresses experienced during the Molson Coors mobilisation process
have been captured in the table below:
STRESSES
SUCCESSES
Ongoing changes in elements of the client
side governance structure caused some
issues with stakeholder mapping
Full operational handover from sales lead to
ensure full operational understanding of the
solution
Conflicting priorities within both
organisations often left us competing for
resource
Senior management buy in from both the
client and COFELY. CEO support ensured right
level of engagement from key business SMEs
Inconsistencies on TUPE data
Immediate deployment of contract
innovations schedule to make an immediate
difference
IT infrastructure / deployment of the IT
solution within allocated timescales
Partnership culture between key Molson
Coors and COFELY Senior Management to
ensure a mutual understanding
Lack of understanding of the solution
amongst some of the client stakeholders
lead to challenges in managing
expectations
Single point of contact throughout initial
mobilisation phase to ensure consistent
communications and defined escalation route
Ensuring consistent deployment across
multi-site portfolio
Detailed risk register to highlight and manage
risks throughout process
Reliant on incumbent teams to deploy
equipment and escort COFELY
representatives due to “RP” process on site
Support from incumbent teams to help deploy
tools and equipment led to effective
deployment
Getting to know MC Culture and Ways of
working
Careful preplanning and front loading of the
mobilisation plan ensured business continuity
Robust SHEQ set up (SHEQ induction took
place day 1 for 95 % of employees – only
those on leave were missed); Immediate
deployment of COFELY Zero Harm; ongoing
SHEQ focus
Cofely’s UK CEO added: "We look forward to developing a strong relationship with Molson Coors
that will make a real difference to the delivery of services. We see this as the beginning of a
partnership which will provide opportunities for additional, sustainable value through direct
delivery of further services from both Cofely and from within the wider ENGIE Group.”
The information contained in this document has been supplied to you by Cofely who are CIPS’s Total Facilities Management Knowledge Partner. CIPS
takes no responsibility for any loss or damage in anyway arising from your interpretation or use of this information.
To find out more about Cofely, please visit www.cofely-gdfsuez.co.uk, call +44 (0) 0203 680 5300 or email enquiries@cofely-gdfsuez.com
Cofely, Senator House, 85 Queen Victoria Street, London, EC4V 4DP
The information contained in this document has been supplied to you by Cofely who are CIPS’s Total Facilities Management Knowledge Partner. CIPS
takes no responsibility for any loss or damage in anyway arising from your interpretation or use of this information.
To find out more about Cofely, please visit www.cofely-gdfsuez.co.uk, call +44 (0) 0203 680 5300 or email enquiries@cofely-gdfsuez.com
Cofely, Senator House, 85 Queen Victoria Street, London, EC4V 4DP