Suzette Joy D. Dizon
Block 53 Lot 40 Camachiles Phase II Dau Mabalacat Pampanga Philippines
Software/Tools:
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TOP Producer
Marketer IQ
REI Blackbook
Paypal
Skills:
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Article writing
Virtual Assistant
Copywriting
Video Blogging
Data Entry
Email Management
Internet Research
Social Media Management
Appointment Setting
Telemarketing
Work Experience:
Online Projects
June 2012 - Present
English Tutor (I have done one on one tutorials with Koreans, joined winter and summer camps
and have done some online class too.)
Prelude Writer/Virtual Assistant (I have done prelude articles for a drawing website.)
Customer Service Representative/Telemarketer (I have completed US projects for a CSR role)
Data Entry Analyst (I have done data entry tasks for companies in real estate.)
Virtual Assistant (I worked with brokers as their assistant doing calls, setting up appointments,
answering emails and making sure I am on top of their daily activities.
Sales Representative (I have completed sales projects with almost 2 thousand hours on my odesk
profile. I worked with US and Australian clients already.)
Office Based Jobs:
Easttrends
Customer Service Representative (Sales)
April 2007 – July 2007
Easttrends was my first job in the call center industry. We handled outbound calls and
offered credit cards to customers who are willing to provide their personal information over the
phone.
IQOR
Senior Agent
July 2007 – August 2009
IQOR is entirely different because I was assigned in the collections project. We are calling
customers and offer them options on how they can make their account out of delinquency. Proper
documentation on each account is very important in every call to give the next representative an
idea how to deal with each of our customers.
Sutherland Global Services
Customer Service Representative
Sept 2009 – Feb 2010
With Sutherland, I took inbound calls. We are assisting customers who have queries about
their PayPal accounts. Multi tasking is needed because each call must be documented properly in
each account’s history. Documentation must be done while the customer is still on the phone.
United Parcel Services (UPS)
Customer Service Representative
Sept 2012 – May 2013
Customers are calling us when they want to ship packages. Customers will provide their
information and as a Customer Service Representative, we always need to make sure that the
information we are entering in our system is correct and accurate for their packages not to get lost.
Educational Attainment:
Tertiary
Angeles University Foundation
Angeles City
Bachelor of Science in Business Administration
2002 – 2006
High School
Systems Plus Computer College
Balibago, Angeles City
1998 – 2002
Elementary
SapangBiabas Resettlement Elementary School
Mabalacat, Pampanga
1992 – 1998
Personal Information:
Gender:
Female
Birth-date:
October 13, 1986
Age:
26 years old
Civil Status:
Married
Nationality:
Filipino