La Leche League Breastfeeding Helpline – US
Monthly Coordinator’s Update- January, February, and March 2014
Laura Goodwin-Wright
Snapshot:
Coordinator Cases: 45
Total Cases logged in Salesforce: 831
Total Calls reported from Vocalocity: 8959
Total Calls lasting less than 1 minute (hang-ups) = 8128
Total Calls received = 831
Jan
15
329
3503
3174
329
Feb
18
243
2699
2456
243
Mar
12
259
2757
2498
259
Administrative Responsibilities:
* Log a minimum of 30 calls a month, with the goal of responding to all calls within 48 hours
*Administer and evaluate Vocalocity, Salesforce, Hale.
*Continue monitoring service and keep attuned to future options for enhanced service options.
Coordinator logged 45 calls. Most calls were escalations and responded to within the 48 hour window. (Some
notification e-mails are going to my Spam folder)
Vocalocity has been purchased by and morphed into Vonage. There are some changes, but not enough to really
attract attention, so those minor changes have caused some disruptions in service, especially as regards
volunteers logging into the switchboard. Most have now mastered these changes.
Salesforce is functioning with no downtime.
I cannot log into the CN. This has limited my ability to add new volunteers to the CN list. Linda Parry has requested
and received moderator privileges for the list and is helping me work around this issue. Shelly Stanley and the IT
team have been unable to discover what is causing this issue.
Financial Responsibilities:
*Ensure stable finances, help find and work with those interested in securing funding, solicit donations, provide
receipts and appreciation to donors, and apply for grants and other funding.
I have contacted Tom Dempsky @ Hygeia and invited them to be a sponsor, but have not received a reply.
I am working on a mailchimp campaign to mass e-mail the Power of 7 information.
Volunteers:
*Coordinate, recruit, train, motivate and support volunteers.
*Keep appropriate records of volunteers and logs of calls as needed.
*Provide resources (PL, legal, and directories) for volunteer operators with emphasis on medical escalations.
3 new volunteers trained and taking calls.
3 new contacts for information
1 appointment for training.
Greater LLL Community Relations:
*Communicate and work with the Advisory Council on an ongoing basis, and communicate with LLLI representatives
as needed.
*Communicate with the greater LLL community regarding accomplishments, work and needs, including insuring an
up-to-date Web site presence and articles in LLL publications, with emphasis on the LLL community.
I have been working with the Alumnae to place articles in their publication.
I have been reporting statistics twice a year, upon request