20 April 2009
Withdrawal offer 1 for the AMP Capital Enhanced Yield and Challenger Howard Mortgages funds is now closed. The offer closed at 5:00pm (Sydney time) on 9 April 2009.
I submitted a withdrawal request during withdrawal offer 1. When will I receive my payment?
Any withdrawal or switch out requests received by ING by 5:00pm (Sydney time) on 9 April 2009 will be considered for payment by 30 April 2009. You will be mailed a letter with details of the payment you have received.
When is the next withdrawal offer?
Withdrawal offers are subject to sufficient liquidity being made available by the underlying fund manager. Should a second withdrawal offer be made we will post details on www.anz.com >
Investments & Advice > Resources > Withdrawal offers.
What happens if I submitted a withdrawal/switch request after 9 April 2009?
The switch out/withdrawal request will not be processed and you will need to submit a new request when another withdrawal offer is made.
What happens if I submitted more than one withdrawal/switch out request during the withdrawal offer period?
If you are invested in ANZ OneAnswer Investment Portfolio and you submit more than one request during a particular withdrawal offer period, we will process the last request received by us prior to the closing time and date for that withdrawal period. All other requests will be cancelled.
I have submitted a withdrawal request. When will I receive my payment?
All withdrawal or switch out requests received by ING by 5:00pm (Sydney time) on 9 April 2009 will be processed as quickly as possible. The time taken to process the requests will ultimately depend on the volume of requests received. Once payments have been processed, you will be mailed a letter with details of the payment you have received.
What happens if I submitted more than one withdrawal/switch out request during the withdrawal offer period?
For ANZ OneAnswer Personal Super and Pension members, if you submit more than one request during a particular withdrawal offer period, we will contact you to confirm which withdrawal or switch out request you wish to have considered for payment.
What happens if I submitted a withdrawal/switch request after 9 April 2009?
We will hold on to your withdrawal/switch request and it will be considered for payment at a later date.
We intend confirming what this later date will be on www.anz.com > Investments & Advice >
Resources > Withdrawal offers.

Please note, ANZ OneAnswer Personal Super and Pension members can submit a withdrawal or switch out request at any time. Your withdrawal/switch out request will then be considered for payment in the next available withdrawal period.
The actual amount paid to each member that requests to withdraw or switch out will depend on the value of all withdrawal and switch out requests received prior to 5:00pm (Sydney time) on 9 April 2009 and the level of cash made available within a fund to meet the requests received. All withdrawal and switch out requests from a fund will receive the same proportion of their request, irrespective of when the request is received.
If you have not already done so, you may wish to speak with your ANZ Financial Planner. They can review your financial plan and make recommendations to ensure you continue to meet your financial goals and needs.
If you have any questions about the withdrawal offer please contact your ANZ Financial Planner or call
Customer Services on 1800 195 487, weekdays between 9.00am and 5.00pm (Sydney time).
This information is current as at April 2009 and may be subject to change. This information has been produced by ING
Custodians Pty Limited (ABN 12 008 508 496, AFSL 238346, RSE L0000673) and ING Funds Management Limited (ABN 21 003
002 800, AFSL 238342). Before making a decision based on this information, a potential investor should consider its appropriateness having regard to their objectives, financial situation and needs. ANZ OneAnswer Investment Portfolio and ANZ
OneAnswer Investment Portfolio //Select are issued by ING Funds Management Limited. ANZ OneAnswer Personal Super, ANZ
OneAnswer Pension, ANZ OneAnswer Personal Super //Select and ANZ OneAnswer Pension //Select are issued by ING Custodians
Pty Limited. Before acquiring, disposing or deciding whether to continue to hold the product, investors should consider the relevant Product Disclosure Statement (PDS) which is available at www.anz.com or by calling Customer Services on 13 38 63.
Investment performance, earnings and returns in the funds above is not guaranteed. Past performance is not indicative of future performance.