Created in 1926 by Joseph Draps, Godiva has become one of the most
prestigious chocolate brands in the world. Godiva’s passion for
innovation and luxury combined with a truly memorable experience
contained in each mouthful has made us legendary.
GODIVA CHOCOLATIER is looking for
CUSTOMER SERVICE REPRESENTATIVE
Your mission
This role is not a call center position where you have to be on the phone all day long
selling products or only managing claims. The objective of the Customer Service
Representative is to provide maximum customer satisfaction by efficiently managing:
The customer portfolio of his/her business or region
All internal customer service related processes in close cooperation with his/her
internal customers like Sales, Quality, Supply Chain, Logistics, Marketing,
Finance…
In this role, you will report directly to the Customer Service Manager.
Your main responsibilities
You act as prime contact person for the customers of your portfolio and do all the
administrative follow-up linked to that. That means that you are responsible for:
Managing your portfolio of customers and the process order from A to Z,
starting from the customer orders until the delivery
Building a strong relationship on the long term with your internal and external
customers and solving all Customer Service related issues for them by identifying
the source of the problem & using pro-active strategies to prevent it from
recurring
Managing Customer Service Databases and transmitting complete information
timely to responsible parties
Fully understanding and controlling order process: input, planning, stock control,
invoicing and basic problem solving
Monitoring, improving and following up customer relations and reporting
abnormalities efficiently
Your profile
At least fluent in English, Dutch and French. Any additional language is an asset.
First relevant experience in an international Customer Support function
Computer literate with standard office applications, basic knowledge of order entry
systems / modules
Excellent communication skills with all internal/external parties by email, phone,
face to face and strong interpersonal skills
Passionate for customers and service oriented approach
Flexible and proactive approach
Stress resistant with the ability to work in an evolving environment
Good knowledge of customer relations
Excellent time management, priorities setting and administrative skills
Our offer
You will have the opportunity to join a growing dynamic and ambitious international
company focused on excellence.
Working within the Customer Service department, you are a member of a highly
motivated team where you can benefit from the expertise of experienced colleagues.
You will be encouraged to continually develop your skills and to take initiatives.
You will have the opportunity to make the difference in delighting our customers by
offering world class quality services at national and international levels.
You will have a motivating salary, in accordance with your skills and experience,
together with a range of social benefits.
Tempted by this opportunity ?
Send you application + motivation letter to Gaëlle Vanseveren via our career website
http://www.godivacareers.eu. (Please mention that you apply for the Customer Service
Representative role)
Or by mail at the following address:
sprl Godiva Chocolatier bvba
HR Department – Gaëlle Vanseveren
Rue de l’Armistice 5
B - 1081 Bruxelles