4th Quarter
2010
MRO Lite:
Tailor-fit solution for
the A320 fleet
Phone +63-2-855-9319 Fax +63-2-855-9309
sales@ltp.com.ph
Introduction
Dominik Wiener-Silva, Vice President — Marketing & Sales, Lufthansa Technik Philippines
Dear readers,
I was echoing the
demands of the
market when I stated
in a recent interview
with one of the top
aviation magazines
that LTP needs to
align its business with
low cost carriers to
support them.
As a response to this need, we have
successfully launched a new product that
specifically addresses the needs of low cost
carriers operating the Airbus A320 aircraft
(page 7).
As a testament to the success of this
new product, we have completed two base
maintenance events for Jetstar, our MRO
Lite launch customer (page 7).
FOUNDED IN the year 2000 as a joint
venture of Lufthansa Technik AG and
Philippine aviation service provider
MacroAsia Corporation, Lufthansa Technik
Philippines offers a wide range of aircraft
maintenance, repair and overhaul (MRO)
services to customers worldwide.
The company focuses on base
maintenance checks for the A319/A320,
A330/A340 types of aircraft. Eight hangar
bays and workshops have been designed
according to the latest industry standards
in order to support aircraft maintenance,
major modifications, cabin reconfigurations,
engine maintenance and painting for the
A319/A320, A330/A340 and B747-400 and
B777 aircraft.
LTP’s broad experience in A330/A340
base maintenance checks has earned
the trust of more than twenty customers
worldwide. It is also rendering line
maintenance to more than twenty domestic
and international carriers.
Through a partnership with Lufthansa
Technical Training Philippines (LTTP), LTP
Our LCC experience, of course, started
with our partnership with AirAsia X. Recently,
we painted city landmarks of the current
international destinations of AirAsia X on
one of its A330-300 aircraft (page 3).
Amid the economic crisis, the glimmer
of hope in Asia came from the aggressive
moves being made by LCCs. Thanks to
AirAsia X and Jetstar, LTP was able to
demonstrate its flexibility in addressing the
needs of the LCCs just as it is successful in
supporting legacy carriers.
While LTP studied and actively
participated in new market developments,
LTP was also commemorating a milestone
that is close to its heart. This year, we
celebrated our 10th year anniversary. This
was highlighted by a media and advertising
campaign that heralded Filipino pride in
placing the Philippines in the global aviation
map, as well as the Lufthansa Technik
Group’s successful establishment of an
Asian subsidiary that makes an impact in
the market (page 8-9).
As a final note, we wish to extend our
gratitude to you, our customers for the
unceasing trust that you have placed on us
this year. It is because of your confidence in
us that we are now celebrating “a decade
of aviation excellence”. We wish all of you
continued success for 2011 and the
coming years.
Sincerely yours,
Dominik Wiener-Silva
dws@ltp.com.ph
mechanics are certified through EASA
Part 66-compliant courses.
LTP holds repair station certificates
from the FAA, EASA, CAAP and other
airworthiness authorities.
Our customers:
QAircalin
QAirAsia X
QAir Atlanta
Icelandic
Q Air Busan
Q Air Macau
Q Air Mauritius
Q Air Niugini
Q Air Philippines
Q Air Tahiti Nui
Q Asiana Airlines
Q Austrian Airlines
Q bmi
Q Cathay Pacific
Q China Airlines
Q China Eastern
Q Etihad
Q Eva Air
Q Go Air
Q Gulf Air
Q Hawaiian Airlines
Q ILFC
Q Japan Airlines
Q Jeju Air
Q Jet Airways
QJetstar Airways
QJin Air
QKorean Air
Q LAN Airlines
Q Lufthansa German
Airlines
Q Malaysia Airlines
Q Mandarin Airlines
Q MyTravel Airways
Q Pacific East Asia
Cargo Airlines
Q Philippine Airlines
QQantas Airways
Q Qatar Airways
Q Royal Brunei Airlines
QSaudia Airlines
Q Starflyer
Q Strategic Airlines
Q Thomas Cook
Airlines UK
Q Virgin Atlantic
Airways
QVietnam Airlines
QVladivostok Air
TechniLink is published quarterly by Lufthansa Technik Philippines for its customers and friends.
editorLiza Martija associate editorCarla Martinez art directorSheree Ti adviserDominik Wiener-Silvacontactliza.martija@ltp.com.ph
TechniLink 4th Quarter 2010
http://www.ltp.com.ph
News & Updates
LTP completes AirAsia X paint job
with flying colors
LAST OCTOBER, a freshly
painted AirAsia X A330300 aircraft rolled out of the
Lufthansa Technik Philippines
hangar with a livery depicting
dynamic silhouettes of
international landmarks and
cityscapes. AirAsia X is widely
known for its low-cost and
long-haul operations, and with
the help of LTP, it is now proudly
displaying a new livery that
illustrates the scope of its service
that links destinations from Asia,
Australia and Europe.
The paint job was completed
in ten days considering it is
one of the more detailed and
demanding painting tasks LTP
has performed. The painting
process involved chemical paint
stripping of the aircraft fuselage
to bare metal, scuff-sanding,
and then the repainting of the
fuselage to white.
The painting crew worked
in close collaboration with
the drafting team under the
Maintenance Program Projects
(TS11) and the AO3 Graphics
Shop in preparing the technical
drawings, and fabricating and
installing around 75 meters
of livery stencils. The efforts
by the TS drafting team and
AO3 Graphics Shop helped
the Paint Shop in minimizing
the turnaround time for these
processes while maintaining top
quality at all times.
Aside from aircraft painting,
LTP executed maintenance
works on the aircraft such
as engine change and
rectification of deferred defects,
to name a few. Brand-new
decals were also installed in the
aircraft cabin.
Having successfully
accomplished the high
demands of the project and
to the great satisfaction of the
customer, LTP’s paint crew has
proven that they can take on
more intricate livery designs
and bigger painting challenges
in the future. The future looks
colorful for LTP as it continues
to push its limits in the field of
aircraft painting. t
Troubleshooting and Standard
Assurance Team (AO/T), reports
directly to Bernd Meyer, vice
president – Aircraft Overhaul.
Lucila Q. Batac still heads AO4
Product Management division,
formerly known as AO4 Account
Management. Two sections of
the former Production Planning
and Support division were
transferred to Batac’s division:
Project Management (AO24)
and the Maintenance Manhour
Planning section (AO23),
now known as Layover and
Capacity Planning section.
Controlling which used to be
part of AO4 was transferred
to the Finance department. In
addition to the recent changes,
Dinnaga Padmaperuma,
former Production Planning and
Support (AO2) division manager,
now handles LTP’s new project,
MRO Lite. t
Personnel movements
Lufthansa Technik Philippines
recently welcomed Jan
Pfeil as its vice president for
Corporate Planning. As LTP’s
Vice President for Corporate
Planning, Pfeil is responsible
for setting up, staging and
monitoring transition projects
and related activities. He guides
LTP through the transition phase
and is also responsible for the
evaluation of potential new
businesses.
Significant changes took
effect last September regarding
the organizational structure of
Aircraft Overhaul department.
The changes are in line with the
company’s goal of streamlining
functions. Production Planning
(AO21) and Production
Controlling Center (PCC) were
transferred to Technical Support
(TS2) while Maintenance
Process Improvement
(AO22), now renamed as
Pfeil
Padmaperuma
Batac
TechniLink 4th Quarter 2010
Line maintenance
Jeju Air signs up with LTP
LTP gains
B737-800
capability
Malaysia Airlines is
launch customer
Operators may soon avail of
Lufthansa Technik Philippines’ latest
line maintenance capability for
Boeing’s new generation aircraft.
LTP mechanics recently completed
their EASA Level III training course
on the new generation Boeing 737800 aircraft.
First to sign up as customer for
this added capability is Malaysia
Airlines. The Kuala Lumpur-base
airline has been LTP’s customer
since 2003 for the handling of their
A330 aircraft.
Recently, the airline changed
operations from the Airbus A330 to
the B737-800 aircraft.
As the launch customer for
LTP’s B737-800 services, they will
soon avail of this complete line
maintenance service including
Release to Service (RTS) once
LTP receives the approval from the
Malaysian authorities.
LTP is looking forward to providing
the same service to other airlines
currently operating with Boeing 737800 aircraft in Manila’s Ninoy Aquino
International Airport. t
TechniLink 4th Quarter 2010
Lufthansa Technik Philippines (LTP) recently
welcomed South Korean airline, Jeju Air,
when its maiden flight landed at Manila’s
Ninoy Aquino International Airport (NAIA)
Terminal 1.
Jeju Air joins the growing roster of LTP’s
line maintenance customers. LTP will be
providing technical assistance to Jeju Air’s
Boeing B737-800 aircraft as it flies to the
Philippines five times a week.
Jeju Air started operations in 2006
and is considered the most low-priced
airline company in Northeastern Asia.
Based in Jeju City, Jeju-do, South Korea,
the airline runs a fleet of six B737-800
aircraft and frequents cities in Asia like
Seoul, Busan, Jeju, Nagoya, Osaka, and
Bangkok. Recently, it has expanded its
international routes to Manila, Cebu and
Hong Kong. t
Air Busan is newest
line maintenance customer
Lufthansa Technik Philippines is pleased
to welcome its new line maintenance
customer, Air Busan, a regional low-cost
carrier based in South Korea. Air Busan
is set to fly to Cebu six days a week and
will entrust its Boeing 737-400 and A321
aircraft to Lufthansa Technik Philippines
(LTP) Cebu for Release to Service (RTS)
beginning this December.
Air Busan started in 2008 as a regional
airline with a firm foothold in Busan and
Southeast Asia. A subsidiary of Asiana
Airlines, Air Busan operates a network
of domestic and regional services within
Korea and to Japan and strives to be the
best short- and mid-haul airline in Asia.
In 2009, just within a year of operation,
the airline received the Best Service
Innovation Award from the Korea
Management Association (KMA). t
Base maintenance
Focus
LTP adds Zest to its expertise
Three layovers for Zest
Airways before the end of the
year is definitely an added
flavor to Lufthansa Technik
Philippines’ exciting year as
the airline’s narrowbody jets
undergo bridging checks.
Successfully completed
during the third quarter of 2010
is a paint job for the operator’s
newly-leased A319-100 aircraft
from Volito Aviation Services.
The aircraft left LTP with a
freshly painted livery bearing
the Zest Airways logo in green
and tangerine colors.
Following a successful
delivery of the narrowbody
aircraft were two bridging
checks for two of the airline’s
Airbus A320 aircraft. This
special layover also covered
engine change for one of the
A320s. Such engine buildup on a V2500 engine was
first for LTP to carry out, and
the accomplishment on this
task exhibited the ability of
the workforce to take on new
challenges. “Despite being a
new maintenance task on the
V2500 engine change build-up,
our mechanics’ knowledge and
experience had laid a great
foundation for them to easily
acquire much needed skills for
this particular event. LTP is most
delighted to have one of the
Philippines’ fast-growing airlines
be under its maintenance
roofs,” shares Ryan Joseph
Cariaga, LTP base maintenance
project manager.
Zest Airways is the third
Philippine operator to have
been maintained by LTP.
Formerly known as Asian
Spirit, Zest Airways is a
privately-owned airline based
in Manila. It utilizes a fleet of
narrowbody Airbus A319/20
and MA60 aircraft to serve
a network of domestic and
regional destinations within the
Philippines and Asia. The airline
is one of the country’s growing
local operator with hubs at
Kalibo International Airport and
Ninoy Aquino International
Airport (Manila).t
Volito entrusts A319 maintenance to LTP
An Airbus A319-100 from
leasing company Volito Aviation
Services saw final completion
after a bridging check with
cabin reconfiguration at
Lufthansa Technik Philippines
before being fully delivered to
Zest Airways.
A cabin modification on the
aircraft converted its seat layout
from bi-class to mono-class to
allow its lessee to cater to the
growing demands of the flying
public. Also covered under
the agreement was a bridging
check for the A319 which was
successfully carried out in the
Manila-based facility.
Volito is the second leasing
organization under LTP’s
growing customer base.
Previously in 2008 another
aircraft lessor company, ILFC,
had also contracted LTP
with two A340 jets for base
maintenance checks.
Volito Aviation Services AB
is part of the Volito Group,
headquartered in Malmö,
Sweden, with subsidiaries in
Dublin and Singapore. Volito
Aviation Services is jointlyowned by Volito Aviation
AB (80%) and The Goldman
Sachs Group, Inc. (20%). It was
established in 2001 by
the primary shareholders of
Indigo Aviation AB and
has since been active
in acquiring and leasing
commercial jet aircraft.t
Focusing on LTP ’s capabilities at the MRO Asia 2010
IT WAS another fruitful
participation for Lufthansa
Technik Philippines (LTP) to the
MRO Asia Conference and
Exhibition this November.
Held this year at the
Suntec Convention Centre
in Singapore, the MRO Asia
provided a venue for LTP to
showcase its maintenance,
repair and overhaul (MRO)
capabilities to the attendees
of the three-day event.
Attendees this year included
executives and representatives
of various airlines, leasing
companies, OEMs and
MROs who are focused on
technical and engineering,
maintenance, material and
purchasing, contracts, supply
chain, business development,
IT/software, and customer
service. t
TechniLink 4th Quarter 2010
Focus: MRO Lite
“Guilty as charged”
Industry analysts and insiders have been forecasting major
changes in how we, Southeast Asian MRO providers, will re-shape
our businesses in the coming years. All these changes they say are
our response to the tempo that the low-cost carrier sector dictates.
For one, the experts say, MROs will be expanding capabilities
from a wide-body centric operation to include narrowbody aircraft
which LCCs utilize.
Two, it is expected that some MROs will tailor fit their operations
to the needs of LCCs. The MRO partner of a low-cost operator
should have flexible, value-laden and comprehensive solutions that
will satisfy the need of the operator. The MRO should also have a
group that specializes in trouble shooting in order for it to respond
to AOG situations. The MRO should provide access to tooling and
materials pool as well.
On all these counts, LTP pleads guilty!
Yes, we are guilty of listening to the market. To our defense, we
have successfully transformed our newest hangar into an A320
LCC location that is capable of accommodating three to four Airbus
A320/A321 for light and heavy checks.
We have also analyzed our process to configure it according to
the needs of our LCC customers.
Best of all, we are severely guilty of providing our LCC customers
the same “star treatment” that we are known to provide our legacy
carrier partners as proven by the successful checks that we
have performed for Jetstar Airways, our launch customers for our
MRO Lite product. Dinnaga Padmaperuma, MRO Lite Project
Head and Owner, explains the rest of our argument in the
succeeding page. t
TechniLink 4th Quarter 2010
Focus: MRO Lite
MRO Lite:
Tailor-fit solution for the A320 fleet
The low cost carriers (LCC) have taken
the aviation industry by storm, and with
growing demands from the flying public,
the acquisition of the Airbus A320 aircraft
alongside the adoption of a value-based
business model approach is becoming
an unstoppable trend. Lufthansa Technik
Philippines (LTP) saw the expansion of the
A320 fleet in the Asian region as a viable
opportunity to cater to a market that has
well-defined needs.
“This growth upsurge in the LCC sector
has placed airframe maintenance providers
into a saturated arena of cut-throat
competition. We wanted to be more than
just another MRO company out there and
this led us to differentiate our services using
the Blue Ocean Strategy®. We looked at
certain criteria which are important to our
LCC customers, and from there we created
a whole new product to solely cater to low
cost operators of the A320s,” says Dinnaga
Padmaperuma MRO Lite Project Owner
and Head.
The Blue Ocean Strategy® places
companies ahead of the game by making
the competition irrelevant, and in the socalled blue ocean, there is an untapped
market space with a high profit growth
potential. “We want to get LTP out of that
red ocean of bloody competition where
everyone is just waging price wars and
outdoing their rivals. We had to understand
from the outset what the LCCs really want,
rather than us telling them what we think
would be something they should have. I
believe we have successfully formulated a
package that suits the LCC mindset,” adds
Padmaperuma.
A collective study allowed LTP to clearly
identify several factors that make the LCC
market tick. From a strategy canvas derived
from LTP’s first LCC maintenance event with
Jetstar, it was concluded that cost, customer
empathy and a flat organization were areas
that can further build up this LCC MRO
product. “Working with AirAsia X since
January 2010 assured us of our capability
to carry out this project successfully, but it
was our current and future portfolio with our
first event under this new product that had
established the direction to how we can
complement the philosophy of LCCs.”
LTP’s fifth and most recently built hangar
had been transformed as the LCC location
with a capacity to house three to four Airbus
A320/A321 aircraft for light C-checks and
4C/6Y checks. Processes were further
reviewed and reworked to better suit the
cost reduction framework. This included
the implementation of LEAN concepts to
standardize all areas of the maintenance
events involving LCC aircraft. Developed
areas within the production site covered
materials, tooling and TAKT planning.
To further respond to a more affordable
maintenance package from LCC operators,
all-inclusive prices with volume-driven
discounts are being offered by LTP based
on high consideration of the operator’s high
flight utilization of the LCC’s fleet.
“More than bringing down the costs, we
want to be able to build rapport with our
LCC customers by understanding how they
behave, knowing their special needs and
making it known to them that they have
come to the right place here at LTP. It’s all
about them now and what they want. We
listen and act on them accordingly,” says
Padmaperuma.
LCCs thrive on a fast-paced environment
driven by a highly demanding workforce
and operations. This prompted LTP
to restructure to a flat organization for
better flexibility and efficiency. With this
new setup, a core team now handles
all communications relating to the LCC
MRO product. “We developed a ‘one face’
system where a single focal point of contact
becomes the owner of an event. We rid
ourselves of a bureaucratic organization
to enhance customer empathy. This suits
better with the culture of LCCs,” explains
Padmaperuma. t
Jetstar Airways makes debut as
LTP’s first LCC customer
Lufthansa Technik Philippines’ bay five had
just been reinvented to house a unique
product for the A320 low cost carriers
(LCCs) and LTP is proud to have Jetstar
Airways as its launch customer.
Two Airbus A320s of the valuebased carrier had been scheduled for
maintenance events during the last quarter
of the year 2010, with the first narrowbody
marking Lufthansa Technik Philippines’ first
low cost carrier in this new product line.
Following the first and successful base
maintenance (C6) check for the aircraft
was another A320 that had undergone
completion for a heavy check (C4). Both
aircraft were able to take full use and
advantage of the benefits under the newly
rolled out project of the Manila-based
facility. This included shortened turnaround
times (TAT), more efficient data entry, access
to a tooling and materials pool, competitive
rates, among others.
LTP will also start handling line
maintenance services for Jetstar once the
airline introduces flights to Manila by next
year, 2011. t
TechniLink 4th Quarter 2010
News & Features
Anodized surface to perfection
Galley latches/catches get treated in LTP’s anodizing backshop
Shiny and new – that’s all about aiming
for perfection, and it goes the same with
the yearly averaged 4,000 parts that would
undergo an electrolytic passivation process
called anodizing in Lufthansa Technik
Philippines. This process changes the
microscopic texture of an aluminum part
surface to increase corrosion resistance.
Anodizing also contributes to increasing
the surface’s hardness and improving its
lubrication and adhesion. Anodic films
are generally much stronger and more
adherent than most other types of paint and
metal plating, and at LTP, only the highest
quality plating and anodizing solutions are
used to achieve the necessary wear ability,
radiation shielding and paint adhesion.
The first step in the anodizing process
is stripping. The disassembled galley
latches/catches are dipped into a sodium
hydroxide solution until the parts turns
black. These are then submerged into a
5% nitric acid mixture for
neutralization.
After being completely
stripped off, the aluminum
parts should be degreased by soaking them
into a cleaner solution to
allow further cleansing. It is
important that in between
steps or solutions, the
parts are rinsed with water.
The galley latches/
catches may have nonaluminum parts that do
not need to be anodized,
and through another
process called masking,
these parts are covered
using aluminum tape.
Protecting these areas is
crucial, because nonaluminum parts stir up a
reaction on the sulfuric
acid solution.
After masking parts that
do not require anodizing,
the latches are assembled
on titanium-made racks
that can hold up to 3050 parts. Following the
assembly is the surface
preparation that involves
acid pickling. This
prepares the aluminum
and its alloys prior to
bonding, painting,
and anodizing.
Soon after parts are
ready to be anodized, they
are finally soaked into the
tank with the anodizing
solution that has been
Highly-skilled, hardworking and
extremely passionate about their jobs.
At par with the world’s bvest. They are the Filipino workers
who make Lufthansa Technik Philippines a choice destination
for aircraft maintenance, repair and overhaul.
Each plane they work on is guaranteed safe and reliable.
TechniLink
1st put
Quarter
2010
A source
pride, they
the Philippines
on the global aviation map.
TechniLink
4th Quarter
1st
2010
of great
previously prepared. Certain properties of
the solution must be maintained in order
to achieve the desired results. A chiller
is used to keep the solution at a very
low temperature, and a rectifier is set for
electricity to run current on the parts. The
latches are immersed into the tank for one
to one and a half hours.
After anodizing, the parts go through the
process of neutralization where these are
bathed into a sodium bicarbonate solution.
Following water rinses in-between, the
aluminum latches are then dipped in to the
sealing tank maintained at 100 degrees
celcius. After an hour of completing the
sealing process, the galley latches/catches
are given a final rinse and are dried out.
To finally complete the entire anodizing
process in aluminum surface treatment,
the parts become subject to different types
of inspection with corresponding tools
and equipment to ensure high quality of
the anodized parts. A visual inspection is
performed using a test piece device, while
a corrosion testing machine is utilized for a
test on the parts’ corrosion resistance.
A gauging tool is likewise used to inspect
the thickness of their coatings.
LTP’s experts perform anodizing in its
own anodizing backshop complete with
the latest equipment to support all
processes involved to achieve the best
quality and wear resistance properties
for the aircraft’s galley aluminum parts.
Some of the most important factors and
equipment that influence these properties
can be found in the backshop including but
not limited to tanks, cathodes, temperature
control devices, titanium racks and power
supply requirements. t
Philippine Daily Inquirer, Philippine Star, and Overhaul & Maintenance
— July 28 and October 2010
Personnel assignment
LTP revs it up
in Melbourne
Line personnel completes
three-day engine change
Once again Lufthansa Technik Philippines’
skilled manpower made the company proud
when eleven of its personnel successfully
completed a three-day engine change on a
CF6-80E1 for New Caledonia’s international
airline, Air Calin. As part of LTP’s Personnel
Assignment program, ten mechanics and one
inspector from Line Maintenance Department
were sent to John Holland Aviation Services
(JHAS) in Melbourne for the task.
The engine task assignment was
completed one day ahead of the scheduled
time. “There were always clear lines of
communication among LTP, JHAS and Air
Calin. Aside from our people’s expertise
and not to mention the good traits such as
professionalism, adaptability, openness and
discipline that we Filipinos exhibit, we attribute
our success in this undertaking to the close
cooperation we shared with our counterparts,”
shares LTP Sales Manager Dino Santos.
“We have received very good feedback
from Air Calin. We had been reassured
that the job assignment went very well and
our mechanics have been commended on
their systematic work processes and their
orderliness in the workplace,” adds Santos.
Tracing back in year 2006, LTP had already
performed a special layover for the operator
covering tasks on the main landing gear of
the carrier’s A330 aircraft.
Air Calin was established in September
1983 and started operations in December
1983. It flies international destinations from its
hub in Noumea’s international airport while
utilizing its fleet of Airbus A330 and A320
aircraft. The airline is the first South Pacific
Islands customer of LTP. t
Philippine Daily Inquirer, Philippine Star — August 9, 2010
TechniLink 4th Quarter 2010
People
Behind the lens and beyond flights
Gregory Jenkins watched as LTP bore its first LCC star
Scenic shots captured by
Jenkins. First photo: A nightlit bridge in Toulouse, France.
Second photo: Fanny Bay in
Darwin, Australia.
As if the universe conspired
for Gregory Jenkins to get what
he always wanted, he is now
out and about working with
airplanes. This was a clear
vision for Greg at a very young
age, and fast forward to today,
he now works for Jetstar as
a Technical Representative at
age 46.
“As a little boy, I always
wanted to be with airplanes,
but I was never really sure
about what I wanted to do until
I decided one day to become a
mechanic.” This determination
landed him an apprenticeship
with Ansett, an Australian airline
company. “I was eventually
hired as a licensed engineer
and stayed there for twenty
years,” adds Jenkins. He
then joined Jetstar, previously
known as Impulse Airlines, and
just some four years ago a
Technical Representative post
was offered to him. Such great
opportunity became a ticket to
the world.
What was once a dream just
skyrocketed into a fast-paced
reality that has brought him to
some of the greatest cities in
the world. What better way to
capture the realization of his
dreams is through photography.
“I bring my SLR camera with
me whenever my job requires
me to go to another country.
I like taking pictures of cities
that I visit—the scenery and the
landscapes, and things that
are different from what we are
seeing. Every picture does tell a
hundred stories.”
His most recent stop in
Manila was not just another
flight around the region. It has
made his role in Jetstar as
significant as it had been for
the aircraft he looked after in
Lufthansa Technik Philippines
(LTP). “This was our first
heavy maintenance C-check
with LTP on the A320. Jetstar
is likewise the first to have
received maintenance in the
LCC project,” says Jenkins.
Strong communication lines
as well as new lessons that
rose from this event from both
LTP and Jetstar had created a
better relationship, and can be
attributed to the success of the
event. “Since I had been here
in LTP for quite a few times
before, I already consider most
of those I work with as friends
and not just mere colleagues.
This makes it easier to work with
them. Aside from being skilled,
they exercise professionalism
very well in the work place. LTP
really knows how to work with
customers.”
Asked about what gives LTP
the edge above its competitors,
Jenkins was quick to reply,
“People in LTP have two distinct
traits that I find very appealing
as a customer – flexibility and
adaptability. It becomes so
much easier for us to come to
a solution if tough situations
arise because of these. I
strongly believe that the LCC will
become a very good product
because of LTP’s flexibility
and adaptability.” As bright
as the first star that had risen
from LTP’s new LCC business
segment, Jenkins clearly sees
a great future for the LTP and
Jetstar partnership.t
LTP joins the Mabuhay Germany 2010 exhibit
A familiar sight from last
year’s exhibit, Lufthansa Technik
Philippines’ booth is yet again
one of the most visited among
the selection of participants to
this year’s Mabuhay Germany,
an exhibition organized by the
German-Philippine Chamber of
Commerce and Industry
that celebrates successful
Filipino-German companies in
the Philippines.
10
TechniLink 4th Quarter 2010
LTP showcased tools,
equipment and aircraft parts
for visitors to feel, even in a
brief moment, how it is to be
an aircraft mechanic. A mock-
up aircraft skin panel was
transported to the venue for the
skin repair demo and exercise.
The three-day event also
featured a life vest demo where
guests tried actual inflation of the
vests. This year’s main attraction
was the Philippine Airlines Boeing
747 business class seat.
As part of the event’s
Scavenger Hunt, LTP with special
efforts from Lufthansa Technical
Training Philippines, set up a
wire game outlining the map
of Germany for participants of
all ages to try for a prize and
complete the hunt. t
Contacts
Marketing & Sales Group
Vice President
Dominik Wiener-Silva
dws@ltp.com.ph
Phone +63-2-855-9310
Mobile +63-917-515-1479
Sales — Base Maintenance for A320, A330/A340
Manager
Dino Santos
dino.santos@ltp.com.ph
Phone +63-2-855-9319
Mobile +63-917-838-5746
Sales — Base Maintenance
Project Manager
Ryan Cariaga
ryan.cariaga@ltp.com.ph
Phone +63-2-855-2222 ext. 8540
Mobile +63-917-515-9177
Sales — Line Maintenance and AOG
Senior Account Executive
Erick Bautista
erick.bautista@ltp.com.ph
Phone +63-2-855-2222 ext. 8527
Mobile +63-917-850-7147
Sales — Personnel Deployment
Account Executive
Edherlina Pili
edherlina.pili@ltp.com.ph
Phone +63-2-855-2222 ext. 8526
Key Account — Philippine Airlines
Manager
Pearl Rubio
pearl.rubio@ltp.com.ph
Phone +63-2-855-9315
Mobile +63-917-793-1509
Marketing Communications
Section Manager
Liza Martija
liza.martija@ltp.com.ph
Phone +63-2-855-9215
Mobile +63-917-857-7127
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AOG desk
TechniLink
TechniLink
3rd
4th+63-2-855-9122
Quarter
Quarter 2009
2010 11
Address: MacroAsia Special Economic Zone, Villamor Air Base, Pasay City 1309 Philippines
Phone: +63-2-855-9311 AOG desk: +63-2-855-9122 E-mail: sales@ltp.com.ph Website: www.ltp.com.ph