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C_TCRM20_72
SAP
SAP Certified Application Associate - CRM Fundamentals
with SAP CRM 7.0 EHP
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C_TCRM20_72
Section 1: Sec One (1 to 9)
Details: Topic 1, CRM Middleware
QUESTION: 1
Which of the following object types can you define in the CRM Middleware
administration console? Note: There are 3 correct answers to this question.
A. Business objects
B. Publications
C. Customizing objects
D. Subscriptions
E. Sites
Answer: B, D, E
QUESTION: 2
Where is data replicated when you use CRM Middleware?
A. To sites as defined in Publications
B. To external systems, based on the definition in the respective adapters
C. To sites as defined in Subscriptions
D. To individual users for mobile application data
Answer: C
QUESTION: 3
You are responsible for data loads of business objects, such as business partners and
sales orders, from SAP ERP to SAP CRM. Where do you apply filters to reduce the
data load?
A. In the Customizing objects
B. In the administration console
C. In the BDoc Modeler
D. In the business adapter objects
Answer: D
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C_TCRM20_72
QUESTION: 4
When setting up data transfer of Customizing objects from SAP ERP to SAP CRM,
what do you need to consider?
A. Filtering is possible. Filter criteria defined in SAP CRM will be automatically
synchronized with SAP ERP.
B. Filtering is possible. Filter criteria defined in SAP CRM must be manually
synchronized with SAP ERP.
C. Filtering is possible. Filter criteria defined in SAP ERP will be automatically
synchronized with SAP CRM.
D. Filtering is not possible. Manual deletion of unwanted data in CRM is required after
the data transfer has completed.
Answer: A
QUESTION: 5
Which of the following statements best describes the structure of adapter objects in
Customizing?
A. They always contain a maximum of two database tables.
B. They always contain exactly one database table.
C. They always contain more than two database tables.
D. They always contain one or more database tables.
Answer: D
QUESTION: 6
You have to configure the replication of business objects from SAP ERP to SAP CRM.
Which of the following are relevant process steps? Note: There are 2 correct answers to
this question.
A. Define the block size for adapter objects.
B. Monitor downloads via the download monitor.
C. Assign BDocs in the administration console.
D. Activate the replication and realignment queue.
Answer: A, B
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C_TCRM20_72
QUESTION: 7
You want to be notified when BDoc messages are not executed properly. What would
you configure?
A. qRFC monitor
B. Error handler
C. Middleware broker
D. Subscription in admin console
Answer: B
QUESTION: 8
You can define the replication of data from the SAP CRM server to other systems.
Where is the corresponding replication model created?
A. In the Data Integrity Manager
B. In the administration console
C. In the BDoc Modeler
D. In the object management
Answer: B
QUESTION: 9
Business partners created in SAP CRM are not transferred to SAP ERP. What do you
need to do to resolve this CRM-Middleware-related problem? Note: There are 3 correct
answers to this question.
A. Check erroneous BDoc messages in SAP CRM.
B. Check object management in SAP CRM.
C. Check erroneous BDoc messages in SAP ERP.
D. Check number range assignments in SAP ERP and SAP CRM for business partners.
E. Check RFC connections between CRM and ERP.
Answer: A, D, E
Section 2: Sec Two (10 to 24)
Details: Topic 2, CRM User Interface
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C_TCRM20_72
QUESTION: 10
Which tasks can you accomplish using the design layer? Note: There are 2 correct
answers to this question.
A. Define the colors used in the CRM WebClient UI.
B. Define table paddings in the CRM WebClient UI.
C. Change field labels.
D. Hide certain fields.
Answer: C, D
QUESTION: 11
Sales representatives using the CRM WebClient UI complain that the navigation bar
has recently changed. Links they used in the past are no longer available. You have to
investigate this issue. Which of the following changes definitely does not cause this
behavior and can be excluded?
A. Changes in the organizational model
B. Changes in the navigation bar profile
C. Changes in the business transaction profile
D. Changes in business role Customizing
Answer: C
QUESTION: 12
Which profile is required in a business role to work with the Central Sharing Tool?
A. A specific layout profile
B. A specific function profile
C. A specific technical profile
D. A specific navigation bar profile
Answer: B
QUESTION: 13
Which assignment in Customizing allows you to restrict users from creating
personalized layouts of overview pages or tables in SAP CRM UI?
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