THOMAS J. LOGAN
7412 SW 81st Way
Gainesville, FL 32608
EDUCATION
330.322.1459
Thomas.J.Logan@gmail.com
Masters of Business Administration (MBA), December 2006
Kent State University Graduate School of Management
Kent State University, Kent, OH
Concentration in Information Technology
Bachelor of Fine Arts, May 2003
Kent State University, Kent, OH
PROFESSIONAL University of Florida, Department of Housing and Residence Education, 2009-present
EXPERIENCE
The University of Florida is a public land-grant, sea-grant, and space-grant research institution.
UF is an elected member of the Association of American Universities, with a total enrollment
of approximately 50,000 students, and a total residential population of 9000 students living in
49 buildings.
Associate Director of Housing for Administrative Services, 03/10 - present
 Reports directly to the Associate Vice President for Student Affairs, and supervises all
revenue generating units in a comprehensive housing operation responsible for producing
more than $52 million annually.
 Supervises the units of Undergraduate Housing for 7800 residents, Graduate and Family
Housing for 1500 residents, Marketing Operations, Financial Counseling, Safety and
Security Programs, Conference Services Operations, Area Desk and Customer Service
Operations, Grounds Maintenance, and the University-wide Office of Youth Conference
Services.
 Oversees the personnel and budget activities of the Administrative Services area
consisting of approximately 200 employees and a budget of $2 million. This includes the
supervision of 46 full-time professional staff members, and approximately 150 hourly
and student staff members.
Selected Accomplishments
 Analyzed, planned and implemented process redesign to improve efficiency, improve
effectiveness of business operations, and to reduce the overall cost of operation. This
included process efficiencies to increase gross Conference Services revenue by 19% (a
63% increase in net revenue) in just one year, and overall organizational staffing structure
adjustments leading to an annual cost savings of $350,000.
 Provided leadership for the planning and implementation of the University-wide Office
of Youth Conference Services to initiate and enforce compliance standards for all
affiliated youth activity at the University of Florida. This self-sustaining office serves as
an industry standard, and tracks the activity of more than 300,000 minors on and around
the campus of the University of Florida.
 Implemented aggressive occupancy management strategies to achieve efficient use of
space while still providing high levels of student service and satisfaction. This included
process improvements to increase average Graduate and Family Housing occupancy by
more than 9% in just one year, increasing undergraduate summer occupancy by 6%
annually, and maintaining 100% undergraduate occupancy throughout the academic year.
1





Implemented a creative occupancy management strategy to accommodate a unique
University initiative called the Innovation Academy without sacrificing occupancy rates
or revenue. This new cohort of 500 students (2000 students in the steady-state program)
is intended to maximize University resources, and operates during the Spring and
Summer terms only - overlapping with the traditional academic year.
Introduced and implemented industry leading best practices in assignments and
marketing. This includes a robust social media strategy, homegrown room self-selection
tools, a private social networking utility for freshmen, and an online roommate matching
network.
Provided leadership in the design, implementation, and ongoing maintenance of three
unique public-private partnerships that achieve specific departmental and University
goals. These goals include a short-term expansion of undergraduate capacity to
accommodate excess demand on an annual basis, the addition of capacity exclusively for
graduate students, and the addition of a unique Entrepreneurial Living and Learning
community.
Coordinated the design and maintenance of the long-term Housing Master Plan. This
project required coordination with stakeholders throughout the University, Division, and
Department to create a multi-year plan strategic plan to guide the overall operation of the
organization.
Provided leadership in working with 3rd party consultants in the development of a market
and feasibility analysis for the completion of a bond package for new construction. This
analysis included short and long-term demand data, a needs assessment for the proposed
space, and a cost analysis for on-campus construction.
University Service
 Serve as the Division of Student Affairs representative on the University of Florida
Recruitment Coordination and Enrollment Management Committee.
 Serve as core team leader in the ongoing redesign of homegrown Housing Management
System (HMS).
 Serve as Chair for the Technology Committee that provides guidance for IT projects
throughout the Division.
 Chairs the divisional Key Strategic Area committee for Customer Service.
Assistant Director of Housing for Administrative Services, 03/09 – 03/10
 Supervised the staff and operation of Computer Support, Application Development,
Technology Education, Marketing, Safety & Security Programs, Conference Service
Operations, and Grounds Maintenance.
 Oversaw the personnel and budget activities for an area consisting of approximately 30
employees and a budget of $500,000. This includes 12 full-time staff and 15-20 hourly
and student staff members.
 Established processes for reliable, seamless and transparent Information Technology
services to students and staff.
 Developed and implemented an application development strategy to best meet the needs
of internal and external customers while consistently moving towards unified software
platforms.
 Served as primary contact and liaison for the IT Services agreement with the Association
of College and University Housing Officers-International (ACUHO-I).
2




Developed a comprehensive branding and communication plan to more consistently and
accurately communicate across all channels.
Planned, designed and implemented new website architecture to better serve customers
while unifying the departmental brand.
Provided leadership for the integration of social media channels into a departmental
communication strategy.
Implemented RoomSync application to provide incoming students the ability to search
for and build a network of potential roommates through Facebook.
Kent State University, Department of Residence Services, 2004-2009
Kent State University is a large public research institution ranked in the top 77 public research
universities in the United States. With more than 300 degree programs, Kent State enrolls
more than 42,500 students and has a residential population of more than 7000 students living in
26 buildings.
Senior Assistant Director of Housing, 05/07 – 03/09
 Supervised the staff and operation of Assignments Operations, Billing, Accounts
Receivable, and Access Control.
 Oversaw the personnel and budget activities for an area consisting of approximately 25
employees and a budget of $325,000. This includes 4 full-time professional staff
members, 2 unionized facilities staff members, and 15-20 hourly and student staff
members.
 Responsible for the long range strategic planning of the residence hall inventory
allocation. Devised and promoted implementation of strategies for optimizing
effectiveness, efficiency, and positive impacts of University housing.
 Maintained the housing management system for more than 7000 on-campus residents
 Responsible for the implementation, training and success of the Housing Management
System (HMS). Worked to seamlessly integrate this system and related web components
into the institution’s enterprise level systems while providing tools for added student
success, satisfaction and retention.
 Conducted training and support for 30 full time staff members on a regular basis.
 Managed several projects simultaneously, including budgeting, supervision of
accounting, supervision of electronic and mechanical access control, the Housing
Assignment Center, and the Marketing and Customer Services division.
 Chiefly responsible for the administration of an Electronic Lock System. Responsible for
implementing and enforcing policies and procedures for daily operation of 6200+ online
and offline electronic lock system with 23,000+ cardholders. Responsible for all
card/access distribution, database administration, and software maintenance.
 Developed a five year strategic plan to continue the development of the Electronic Lock
Program with an established goal of recording 99.9% of all residence hall entry and exit.
 Established and maintained relationships with leaders throughout the organization and
University to solicit their contributions and input in the new housing management system
and the interface to the University-wide system.
 Responsible for and conducted on-going data mining for demographical and occupancy
analysis.
3
Assistant Director of Housing, 09/04 – 05/07
 Designed, coordinated, implemented and managed the “Online Contract Renewal”
website. This online application helped to gain a 9% increase in retention among
returning students.
 Designed, coordinated, implemented and managed the “Online Room Change/Swap”
website. This site marks the first time that residence hall students at Kent State University
were able to change their own assignment online. This breakthrough has helped to place
Kent State University far above its regional and national competitors.
 Designed, coordinated, implemented and managed the “Online Roommate Search and
Message” utility. This resource enables students to search and message other students
based on a combination of self-reported and institutional data. This utility helped to
reduce in-term room changes by nearly 25%.
 Coordinated and supervised all assignment efforts in conjunction with the Placement
Advising and Scheduling System (PASS) orientation program, allowing all students who
attend PASS to leave with an assignment letter including roommate, hall/room, and
roommate contact information for the following academic year.
 Automated Check In/Out process to provide efficiency and greater satisfaction.
 Responsible for disbursement of all communication to residence hall students concerning
assignment, roommate information, payment and all other necessary information.
 Served as Database Administrator for the Housing Management System (HMS).
 Designed and implemented the staffing of the Electronic Lock Unit to provide service
within 15 minutes, 24 hours a day 7 days a week 365 days a year.
 Automated residence hall occupancy weekly tracking and conducted historical occupancy
analysis.
 Conducted data mining to better understand student preferences.
 Implemented Mid Term Grade Intervention System for Freshmen under 2.0 GPA.
 Develop in-depth assessment, evaluation, research, data interpretation, and research
findings dissemination related to residence hall initiatives.
 Redesigned, implemented and coordinated housing assignment process for more than
7,000 residents to increase cost savings and overall resident satisfaction.
 Created flagship marketing publication highlighting the residence halls and their
amenities.
 Served as the Co-Database Administrator for Electronic Lock System. Responsible for
implementing and enforcing policies and procedures for daily operation of 5000+ online
and offline electronic lock system. Responsible for all card/access distribution and
software maintenance.
 Responsible for disbursement of all communication to residence hall students concerning
assignment, roommate information, payment and all other necessary information.
 Created and implemented a Housing Assignment Call Center System so that customer
service associates have the information readily accessible to provide first call resolution
and to keep the call duration to a minimum.
 Developed, implemented and coordinated Electronic Halls which provided residents the
ability to communicate with roommates, floor mates, hall mates and other residence hall
students before arriving on campus.
4
SELECTED
PRESENTATIONS











Logan, T.J. (2013, June). 3 (New) Big Ideas That Changed our Business Forever.
Association of College and University Housing Officers – International/Annual
Conference and Exposition, Minneapolis, MN.
Logan, T.J. (2012, July). 3 Big Ideas That Changed Our Business Forever: Exploring the
Impacts of Technology, the Economy and the Millennial Generation on University
Housing and Higher Education. Association of College and University Housing Officers
– International/ Annual Conference and Exposition, Anaheim, CA.
Logan, T.J. (2012, July). Roommate Matching in the Age of Facebook. Association of
College and University Housing Officers – International/ Annual Conference and
Exposition, Anaheim, CA.
Logan, T.J. (2011, July). Social Media: Past, Present & Future. Association of College
and University Housing Officers-International/ Annual Conference and Exposition, New
Orleans, LA.
Logan, T.J. (2011, April). Assessing the Impacts of Social Media Implementation.
University of Florida Division of Student Affairs Assessment Symposium, Gainesville,
FL.
Logan, T.J. (2010, October). Building the Social Network, Realizing the E-Hall Dream.
Association of College and University Housing Officers-International/Business
Operations Conference, Charlotte, NC.
Logan, T.J. (2010, October). Meet Them Where They Are! Using Social Media & Social
Networking in a Housing Operation. Association of College and University Housing
Officers-International/Business Operations Conference, Charlotte, NC.
*Awarded the “Best of Business Conference‟ designation
Logan, T.J. (2010, October). Technology for the Rest of Us: Making the Most of your PC.
Association of College and University Housing Officers-International/APPA Facilities
Conference, Charlotte, NC.
Logan, T.J. (2010, October). Practical Safety and Security. Association of College and
University Housing Officers-International/APPA Facilities Conference, Charlotte, NC
Logan, T.J. & Roberts, V.T. (2010, February). Branding Your Department from Paper to
Web 2.0 and Beyond. SEAHO Conference, Williamsburg, VA.
Logan, T.J. & Roberts, V.T. (2010, February). From Paper to Production: Creating New
Web Applications. Southeaster Association of Housing Officers Conference,
Williamsburg, VA.
PROFESSIONAL SERVICE
Association of College and University Housing Officers – International (ACUHO-I)
 Served as a panelist for ACUHO-I Virtual Roundtable on Social Media in Housing
Operations (2011, August).
 Served on the 2011 ACUHO-I Business Operation Conference Programming Committee.
 Served as a faculty member for the Association of College and University Housing
Officers – International, Chief Housing Officer Institute (2012, January). Atlanta, GA.
 Served as a faculty member for the Association of College and University Housing
Officers – International, Chief Housing Officer Institute (2014, January). Atlanta, GA.
5
Other
 Appeared on the #SA30 (Student Affairs Monthly Interview) live web show for an
interview and discussion about the impacts of social networks on higher education (2011,
April).
 Served as a panel member on Social Media in Higher Education at the South by
Southwest Education Conference (2012, February). Austin, TX.
 Appeared on Higher Ed Live web show for an interview and discussion about the return
on investment for social media technologies in higher education (2012, July).
 Appeared on Student Housing Matters live web show for an interview and discussion
about innovation in Student Affairs and Housing (2013, March).
 Served as the host for the first annual Student Affairs Technology (SATech)
“UnConference” in Florida (2013, July).
CONSULTING
PROJECTS





PUBLICATIONS


AWARDS




Logan, T.J., Andujar, O. (2013, November). Protecting Minors on Campus: Taking the
Next Steps. Webinar through Paperclip Communications.
External Review (2013, May) for Baylor University Campus Living & Learning,
Administrative Services Area.
Logan, T.J. (2013, March). My Student Affairs Philosophy: How to Operate as Business
while Remaining Student-Centered. Keynote for the National Association of Student
Personnel Administrators Undergraduate Fellows Conference, Orlando, FL.
Logan, T.J. (2012, June). Meeting Them Where They Are: Social Media and Technology
in Higher Education. Keynote for the College and University Business Officers
Conference, Edinburgh, Scotland.
Provided on-site consulting for the migration of certification programs to a web-based
environment for the Association of College and University Housing Officers –
International (2010, January).
Logan, T.J., & Roberts, V.T. (2013). Occupancy management. In N.W. Dunkel & J.A.
Baughman (Eds.), Campus Housing Management (Vol. 4, pp. 100-123). Columbus,
Ohio: Association of College & University Housing Officers-International.
Logan, T. & Gross, L (2011, May/June). Social Media: A Savvy Tool for Marketing and
Communicating with Students. ACUHO-I Talking Stick, 34-36, 64.
Meritorious Service Award, South East Association of Housing Officers, 2011.
Superior Accomplishment Award, University of Florida Division of Student Affairs,
2009-2010.
Administrative Employee of the Year, University of Florida Department of Housing and
Residence Education, 2009-2010.
Administrative Employee of the Semester, University of Florida Department of Housing
and Residence Education, Fall 2009.
6