Hoover’s Customer Resource Information
This information sheet is designed for Hoover’s customers and
is intended to provide our customers with a list of important
customer resources and support tools.
HOOVER’S CUSTOMER SUPPORT
(800) 486-8666
● customersupport@hoovers.com
● Hours – 7am-6pm CST (Monday - Friday)
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HOOVER’S CUSTOMER EDUCATION TEAM
The mission of the Hoover’s Customer Education Department is to provide high
quality training services to meet our customers’ needs. We ensure that all training
and developmental activity we undertake will have a positive impact on the future
performance of our customers’ businesses. We will provide stimulating training and
helpful resources that motivate individuals to achieve their full potential thereby
helping our customers’ achieve their corporate goals.
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Susan Elliott – Manager, Customer Education selliott@hoovers.com
Nina Wheeler – Senior Training Specialist nwheeler@hoovers.com
Cynthia Andrews – Senior Training Specialist candrews@hoovers.com
Jeremy Lowery – Senior Training Specialist jlowery@hoovers.com
Rhonda Whatley – Senior Training Specialist rwhatley@hoovers.com
Karin Marie – Training Consultant kmarie@hoovers.com
TRAINING OPTIONS
We offer a variety of training options for you that will accommodate your schedules
and personal learning preference as you work toward becoming a Hoover’s expert.
Live Open Training – Join a live, instructor-led training. These training sessions are
open to all Hoover’s customers and include a Q&A session. A variety of topics are
available including a general overview of the site and more specific, task-oriented
topics.
Self-Paced Video Tutorials – Check out these concise, self-paced training videos.
These tutorials are self-directed and available any time.
Recorded Training Sessions – Access pre-recorded Hoover’s training sessions on
a variety of topics available at http://hooverstraining.webex.com and then click on
“Recorded Sessions” link on the left navigation. Review the recorded trainings and
click on the one that you’re interested in. These tutorials are WebEx recordings of
the entire training session.
Hoover’s Customer Resource Information
USEFUL TRAINING REFERENCES
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Course Catalogue – coming soon; available via the Resource Center
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Open Training Schedule – check out what Open Trainings are scheduled so that you
can register for them. Attend a general overview training or pick from a variety of
task-based topics.
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Open Training Registration – you can register for any Open Training session
directly at our Hoover’s WebEx Training Center at http://hooverstraining.webex.com.
Once you register, you will receive an email confirmation with log on instructions.
The sessions are hosted in WebEx and you just need a phone line and high speed
internet connection to attend.
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Password for Open Trainings = Training1
ONLINE TRAINING SUPPORT
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Resource Center – The Hoover’s Resource Center is the central training and support
destination for you. Here you will find helpful content like training videos, customer
toolkit, Open Training schedule and tips & tricks that will help you get the most out
of Hoover’s.
http://subscriber.hoovers.com/H/home/resourceCenter.html
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Help & Training – Quickly become a Hoover’s expert at your desk using our
resources: self-paced tutorials, instructor-led trainings on a variety of topics, and
online quick tips reference sheets. Answers to commonly asked questions about
using Hoover’s can be found in the Knowledgebase. Our glossary contains hundreds
of useful definitions.
http://subscriber.hoovers.com/H/help/index.html
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Contextual Help – The Hoover’s site contains in-work-flow help throughout to make
using the site much easier and efficient. Contextual help is available wherever you
see the
icon.
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Knowledgebase – Hoover’s Knowledgebase offers answers to commonly asked
questions, including step-by-step instructions, a glossary of definitions, tips for
using Hoover’s, FAQs, topics on troubleshooting, and a Top Five Questions section.