OfficeMax Overview
NSW Government Contract 101
October 2014
Suzanne Kerwan
General Manager
NSW/ACT
Confidential and Proprietary Information © 2013 OMX, Inc.
The OfficeMax Story
Our vision is:
To be the most recommended supplier of workplace
productivity solutions in Australia.
We will achieve this by:
Our people living our values of:
•
•
•
•
•
Integrity & Accountability
Think Customer First
Teamwork & Trust
Focus & Discipline
Sense of Urgency
Our focus on clients in 3 important areas
1. Delivering excellence in Customer centric solutions
2. Making workplace solutions easy
3. Operating in the most transparent manner
Key Facts
• 700 Australian employees
• Australian heritage >50
years
• 20,000 Australian clients
Operational
Tactical
Single contact
point for Contract
Management
Specialist Advice
and Service
Operational
Compliance
Management
Driving initiatives
and activities to
agreed KPI’s
Contract Manager
Terry-Lee Smith
Specialist Resources
Implementation,
Ecommerce, Category
Managers
Face to face
support for issues
/ training
Single point of contact
for NSW Government’s
user issues
Field Service
Representatives
Client Executives
Aylmer Rebello
Joe Parker Sunil Gaur
Senior Account
Management Team
Scheduled
Reporting and
Reviews
Phone and onsite
specialised service
as scheduled /
required
Phone and Email
6am to 8pm AEST
Client Contact Centre
Strategy
Strategic support
for initiatives
Tactical
General Manager
Suzanne Kerwan
Scheduled
Reviews and Adhoc as required.
Operational
Strategy
Relationship Management
Procure to Pay Process
Order
Payment
Invoice
Delivery
•NSWBuy – Condensed Basket of +-4500 most frequently purchased items
•OrderMax – Approval workflows, Budget Controls, Product Restrictions
•E - Integration Solutions – Punch Out
•Vendor Managed Inventory – Self managed or Managed Service
•Manual Orders (Email or Fax)
•EFT
•Cheque
•Purchasing card Payment Systems
•Invoice with Goods
•Delivery Docket Priced/unpriced
•Consolidated Tax Invoice (Excel/CSV Format)
•Free Into Store and Desktop
•Next Business day Metro and 1-3 business days regional locations
•Same Day urgent delivery
•Online Order Tracking and PODs
Select the best eBusiness solution for your
business
*Only available where it is supported by your electronic procurement system.
Why OfficeMax?
Competitively
Priced Basket
Significant Off
Contract Discounts
Cluster/Agency
Incentives
Electronic Ordering
systems that add
value to your
procurement
processes.
A motivated Client
Executive team
with 30 years of
NSW Government
experience
Ethical Supplier
with a proven track
record with NSW
Government