GROUND
SCENE
New Lounge
New Uniform
September 2012
A publication by dnata Singapore Pte Ltd
covering in-house news and events
MICA (P) 090/10/2011
Mr Gary Chapman, President dnata, performing the honours.
The opening of dnata Lounge by Mr Gary Chapman, President
dnata, and the new dnata uniform launch on 24 July 2012, marked
significant milestones at Changi Airport.
HEALTH & SAFETY
1. Reward For ‘Safe’ Employees
2. Safety Slogan Winners
3. Setting Our Safety Sight On
Target ZERO
4. Crime Advisory Briefings
CORPORATE
1. Farewell Salute
Chief Executive Mark Edwards hosted the introduction of the new uniforms
with the frontline women looking outstanding with a versatile collection of
individual pieces, from dresses to half-skirts and half-pants that can be mixed
and matched for different combinations. The men and equipment operators
also looked definitely stylish in their new outfits projecting a refreshingly
positive image.
The dnata Lounge at the Departure Transit, Changi Airport Terminal 3, also
brought a breath of fresh air with maximum convenience for passengers.
Feedback from visitors to the lounge showed they found it quiet and cosy,
easy to locate, with an impressive spread of food and beverages and very
hospitable and friendly staff.
2. ‘A’ Grade Food Award
3. Thumbs-up From Delta
Airlines
“A very lovely lounge to relax in just before the flight,” noted one passenger.
Another praised the “classy design” which blends perfectly with Singapore’s
world-class airport image.
CLIENTS
1. Class In Emirates Derby
2. Welcome Back Yangtze
3. Finnair’s Big Bash
COMMITMENT
1. Billing Made Easier
2. Managing Vehicle Keys
3. Going The Extra Mile
CHECKING-IN@dnata
1. Batam Break
Striking a pose in the new uniforms.
2. Durian Delight In Johor
The cosy lounge that
passengers can look
forward to.
3. New HR Boss
Published by: dnata Singapore Pte Ltd, 50 Airport Boulevard, Singapore 819658
Tel: (65) 6511 0288
Fax: (65) 6542 6604
Email: marketing@dnata.sg
www.dnata.sg
HEALTH & SAFETY
Reward For ‘Safe’ Employees
Safety remains a top priority in daily work at dnata and there
here
are rewards for those who set a role-model example.
During regular inspections at the airside, Cargo Terminal and otherr
operating sites, it is very encouraging to see employees andd
subcontractors diligently following SOPs and adopting safe-workk
methods.
“The management of dnata stronglyy believes in
rewarding employees who put in thee effort to
help improve safety performance andd build a
good safety culture,” said Mr Bernard
rd Sim,
Safety & Health Manager.
Since September last year, the Safety
ty and
Health Department has been conducting
ting an
ongoing ‘quiet’ campaign to rewardd “safe”
employees, with S$10 shopping vouchers.
uchers. To
date, more than 30 staff have been rewarded
ewarded on
the spot.
It pays to be safe as these employe
employees
ees are rewa
rewarded
arded for adopting
safe-work methods.
Safety Slogan Winners
The response for the dnata Safety Slogan Contest has been
impressive.
Because of the overwhelming entries, Chief Executive Officer Mark
Edwards has approved the increase in the number of prizes to include
five consolation prize winners.
Congratulations to all our winners and a big Thank You to everyone who
participated.
1st Prize: S$ 300 Cash + dnata photo frame
“Think Wisely and Work Safely. Work Wisely and Think Safety”
- Abdul Malik Bin Mohd Mustafe (Security)
2nd Prize: S$ 200 Cash + dnata photo frame
ᙔ‫♷؀‬ḅĹ뺕㽒ઠ␭⇜Ĺ
(Safety is in your Heart, Life is in your Hand)
- Fiona Xiao (HR)
3rd Prize: S$ 100 Cash + dnata photo frame
“Make Safety the Recipe of Your Life”
- Mohamed Fauzi Abdul Kadir (Catering)
Consolation Prizes: S$50 Cash
“Join Me – Work Safe, Work as One, One dnata”
- Jef Del Cruz (Apron)
“Follow SOP, Act Safely, Free from Worry”
- Raymond Asuncion (BPH)
“Together, We Can Make Our Workplace Safer”
- Mohamad Said B Ali (Cargo)
“Take the lead. Be a safety team player”
- Chang Chee Thung (Catering)
CEO Mr Mark Edwards with the top three winners.
02
“Stay Safe. Stay Secure. Stay Happy”
- Chia Kwee Kiang (Cargo)
HEALTH & SAFETY
Setting Our Safety Sight On Target ZERO
In August 2012, dnata Singapore introduced the Target ZERO The senior executives, managers and management team, will be
required to make at least one Safety Observation per week and submit
safety campaign.
their inspection report duly.
The objective of the campaign is to introduce a more measurable and
systematic framework to help reduce aircraft damage incidents and
personal injuries. The target is to achieve zero safety incidents by the
end of October 2012.
The number of contacts made each week will be recorded and
measured in relation to SOP compliance/non-compliance as well as
areas of improvement.
All senior executives and managers including members of the
management team will be required to participate in mandatory Safety
Observations of live aircraft loading and unloading activity. This will
give them a first-hand perspective
of the work process, raise their
awareness of safety issues, thus
equipping them with the necessary
ground knowledge to instill positive
safety behaviours and improve our
safety culture.
More importantly, it also allows
management and staff to directly
discuss safety issues on-the-spot,
facilitating immediate and targeted
correction of poor or risky practices.
dnata CFO, Goh Hui Chen, in
discussion with Apron
Operations Executive G. Menon.
dnata Senior Management with the Apron Operations team.
Crime Advisory Briefings
Three crime advisory briefing sessions were held at dnata’s
Apron Control’s Briefing Area for dnata staff and contractors
on 18 July 2012.
These were conducted jointly by our Security Department and Airport
Police and focused on the crime statistics and trends at Changi Airport.
Topics covered included theft, fraudulent possession, outrage of
modesty, assault (fighting), cheating and resulting punishments and
consequences.
Some of the 130 staff and contractors who attended the sessions.
“Despite the very tight operational requirements, the turnout for the
briefings was very encouraging,” said a spokesman. About 130 staff
and contractors attended the sessions.
The briefing on the different types of offences, the punishment and
consequences of such acts by Airport Police was by far the most
interesting session judging from the number of questions it attracted.
Feedback received indicated that the attendees felt that the briefings
were useful and hoped for more regular briefings on security matters to
keep them updated on the latest crime trends and issues at Singapore
Changi Airport.
The turnout was encouraging despite the tight operational requirements.
03
CORPORATE
Farewell Salute
Mr Georgie Ong was given a memorable farewell on 28 June
2012 on the yacht, The Harbour Queen, in appreciation of his
contributions to CIAS, now rebranded as dnata.
Together with Mrs Ong, the popular boss shared nostalgic moments
with the staff who gathered to salute his achievements over three
decades. Georgie reminisced the good old times he had with the
company… and thanked the staff for their hard work and support over
the years.
Mr Mark Edwards saluted Georgie for successfully managing the
company over the past 35 years, and said that he hoped to continue to
build on Georgie’s legacy and to strive to push dnata to greater heights.
To top off the nostalgic evening, there was also a lovely view of a
fireworks display, a get-together karaoke session, and a cake-cutting
ceremony by Georgie, Mark and their spouses.
Mr Georgie Ong belting out one of his favourite numbers.
Celebrating his retirement on a yacht had significant meaning for
Georgie as he began his career at the Port of Singapore Authority (PSA)
before being seconded to CIAS as a Senior Accountant in January 1978.
Over the years, he rose through the ranks and became CIAS’ Chief
Executive Officer in 2005.
At another farewell event on 24 July 2012, more than 100 clients,
friends and colleagues turned up at The Fullerton Hotel Ballroom to
wish Georgie a happy retirement.
Among the overseas guests were Mr Gary Chapman, President dnata,
Mr Stewart Angus, Senior Vice President dnata, and Mr Ross Marino,
Vice President dnata.
It was an evening of good wine, food, music and memories highlighted
by Georgie’s rendition of ‘That’s What Friends Are For’.
Everyone penned their good wishes on a specially-designed poster,
which was later presented to Georgie.
Mr and Mrs Mark Edwards cutting the cake with Mr and Mrs Georgie Ong.
“Cheers” – Here’s to a happy retirement.
04
Mr Gary Chapman presenting Mr Georgie Ong with his ‘Top Gun ’ poster.
CORPORATE
‘A’ Grade Food Award
For the 17th consecutive year, dnata
Catering was awarded an “A” Grade
Certificate of Commendation by the
Agri-Food and Veterinary Authority of
Singapore (AVA) for excellence in food
hygiene sanitation and processing.
“Quality management is a fine art that we
work at continuously,” said Ms Maria Yee, a
Senior Supervisor from the dnata Food
Laboratory.
Maria received the award from Mr Koh Soo
Keong, Chairman AVA at the Food Safety
Awards Night on 13 July 2012.
Ms Maria Yee receiving the certificate.
Thumbs-up From Delta Airlines
Senior officials from Delta Airlines were
impressed when they visited dnata
Catering for Delta’s winter menu
selection.
Mr Jay Cravens, Product Manager, and Mr
Hiroki Yamasaki, Regional Manager, Catering
Operations Asia, came with a view to
upgrade the onboard service to a two-meal
service, effective from 1 October 2012,
acknowledging Delta’s growth potential in
Asia.
“Thanks again for a great menu presentation
and visit,” said Mr Cravens after the July 9
visit. “Please pass along my thanks to the
chefs and the rest of your staff. I appreciate
the kind hospitality extended to us during our
stay.”
The impressive winter menu that was put together for Delta Airlines.
05
CLIENTS
Class In Emirates Derby
L to R: Mr Ho Sing
(Community Chest of
Singapore); Mr Nick
Rees (Emirates); Mr
Mark Edwards (dnata
Singapore) with
Emirates hostesses.
Yet again, Emirates brought world-class horse racing to town
as it celebrated its 17th year of sponsorship of the Emirates
Singapore Derby.
This event which was held at Kranji Racecourse on 15 July 2012, is
recognised as one of the most prestigious and longest-running events
on the sporting calendar with a prize money of S$1.15 million.
Emirates ranked the Derby as an “excellent platform for the airline
to build brand loyalists and further engage with consumers”. This is
in keeping with the recent launch of the global rebrand campaign,
‘Hello Tomorrow’.
As the title sponsor, Emirates has also organised various innovative
fund-raising initiatives since the 8th Emirates Singapore Derby. This
year, it raised $95,000 for four voluntary welfare organisations under
the umbrella of the Community Chest of Singapore, namely HCA
Hospice Home Care Service, SUN-DAC, Kampong Kapor Family Service
Centre and AWWA School.
Mr Nick Rees, Emirates Manager, Singapore and Brunei commented:
“The Derby is also a great opportunity for the airline to give back to the
society that it operates in as we help to contribute to the betterment of
the lives of the underprivileged.”
Senior dnata management also joined in the celebration of the 17th
Emirates Singapore Derby.
Winning smiles all round for Emirates, Singapore Turf Club and the
winning team.
Welcome Back Yangtze Finnair’s Big Bash
dnata welcomed the recommencement of airfreight services
by Yangtze River Express to Changi Airport on 4 July 2012.
The Chinese all-cargo carrier, a dnata
customer since 2005, operates five
weekly services using the 65-tonne
A332F aircraft, connecting Shanghai
Pudong to Singapore with stopovers in
Bangkok and Chongqing.
In conjunction with Finnair’s first anniversary in opening the
direct Helsinki-Singapore route, a special lunch was hosted by
the Finnish ambassador to Singapore, H.E. Ari Heikkinen at his
official residence.
As the Embassy of Finland and dnata Singapore’s Finnair team
celebrated a year of cooperation in serving the Finnish and
Scandinavian community here, the team was praised by the
Ambassador for their “efforts and contribution in elevating the Finland
brand in Singapore and Asia”.
To mark their comeback, dnata Vice
President Ground Services, Mr Daniel Banens, and Vice President Cargo
Services, Mr Nick Harrold, presented the airline with a poster specially
designed for this occasion. dnata catering also presented the airline
with a celebratory cake.
Also in attendance were Mr Nick Naung, Country Sales Manager Finnair
Singapore, Mr Ismail Mohamed, Senior Manager Passenger Services
dnata Singapore and Mr Muhammad Shaifudin, Airport Service
Manager Finnair Singapore.
As at 1 July, 100 airlines operate at Changi Airport, connecting
Singapore to more than 220 cities in 60 countries around the world.
With more than 6,200 weekly scheduled flights, an aircraft takes off or
lands at Changi roughly once every 100 seconds.
Invited guests were treated to a hearty Finnish midsummer lunch,
prepared by Consular Officer Kirsi Siira. Embassy staff and the dnata
team also shared many light-hearted moments. A wonderful afternoon
perfect for a summer solstice being celebrated everywhere in Finland
on that day.
Yangtze River
Express Airlines
crew with the
dnata team.
06
For the record, Finnair is
the only Nordic airline
with a four-star Skytrax
rating and it was voted
as the best north
European airline in the
Skytrax World Airline
Awards the past three
years.
L to R - H.E. Mr Heikkinen, Mr Nick Naung
(Finnair Singapore), Mr Muhammad
Shaifudin (Finnair Singapore) & Mr Gai Kit
Heng (Embassy Staffer).
COMMITMENT
Billing Made Easier
The Apron Billing System has been given a shot-in-the-arm
towards higher productivity.
The new Apron Billing System was implemented earlier in the
year to replace the old system, which was no longer compatible
with the newer version of OS used on new PCs.
The newly-developed system, which is used for capturing Apron
service data (ASR/TSR/Hire forms), has been re-developed on the
same web platform as Flight Information System and other GS
applications such as EBT, DCIS, BIS and PS Billing systems. This
enables users from GS and Finance to access the Apron Billing
system through a single platform using the same login as for the
other systems.
Other advantages include its ability to ease system
deployment/maintenance and enhancements to current
functionalities. One example is how one main screen is now used
for both ASR/TSR creation/update and updating of flights
details. Multiple delay codes and reasons can now be captured,
and new management reports for one time performance
monitoring are now available.
The billing module has also been revamped to incorporate new
contract setup functionality, which allows Finance to maintain
the airline packages with various billing parameters. It also
improves the billing process flow by providing additional checks
and control such as unbilled transactions and billing interface
reports.
Managing Vehicle Keys
Going The Extra Mile
Speedier work flow has come about with the implementation
of the Inventory Management System on 7 May 2012 for
Apron Operations (AO) department to track the issuance of
vehicle keys and equipment to their operation staff for flight
handling.
Those who do good deeds should never go unrecognised.
The AO Key Controller can now issue and register the return of
the items by scanning the barcode on the equipment (such as
key tags) and staff passes. This not only speeds up the issuance
process but information can be more accurately captured
compared to the previous method of manual recording.
It allows the AO Control Office and Management to check the
current location of the inventory and to quickly retrieve issuance
and return reports for monitoring and investigation purposes.
Usage of this system has since been extended to our Baggage
Operations department on 4 July 2012 and implementation is in
progress at our Cargo Services Division.
Nur Hasunah Abdul Halim is a recent example of a diligent staff,
who was acknowledged for going the extra mile.
The Acting Customer Services Officer from Budget & Private Jet
Handling helped a stranded Indonesian maid. She went out of
her way to help her check-in, despite initial hiccups, for the
outbound flight on 10 March 2012.
Batavia Air Station Manager
Suraya Sukiron praised Nur
Hasunah for her outstanding
service-handling skills. She
said: “The role of the ground
handler is an extension of
the airline. Airlines should
not only “talk” service, but
should deliver service. This is
exactly what Nur Hasunah
has done.”
For her work-spirited gesture,
Nur Hasunah won the Changi
Airport Group’s Extra Mile
Award. She received a S$200
Changi Dollar Voucher, a
trophy and a certificate.
Nur Hasunah Abdul Halim –
always ready to go the extra mile.
07
CHECKING-IN@dnata
Batam Break
Just over 100 staff and family members were treated to a
relaxing two-day holiday in Batam.
After a luxurious high-speed air-conditioned ferry trip to the Indonesian
island, they checked in at the Pacific Palace Hotel for the 16 and 17
June 2012 weekend.
Among the tourist attractions they visited was the biggest temple in
South-east Asia, Maha Vihara Duta Maitreya, at Batam Centre. Also
known as the Laughing Buddha temple, this modern sacred space
brings in thousands of visitors daily. The temple hosts one statue of
Buddha as well as two other statues of the Goddess of Mercy.
After lunch, was a treat to the Kuda Lumping or Magic show, where
local performers displayed their ability in traditional dancing and also
in opening a coconut and removing its husk with their teeth.
One big happy family.
Nothing completes a holiday like a shopping spree, and the dnata
delegation returned home with bagfuls of Indonesian goodies and
wonderful memories of a weekend tour.
Durian Delight In Johor
New HR Boss
Durians and shopping are the perfect mix to tempt anyone for Wang Poon Liang became dnata’s new Vice President,
a road trip across the Causeway.
Human Resource from 1 August 2012.
Staff and family members of dnata were treated to a quality duriantreat during the one-day excursion on 14 July 2012 to Johor Bahru.
It started with breakfast at a mushroom farm and shopping for local
delicacies such as tarts, cuttlefish and tidbits. Lunch was the most
memorable with many varieties of durians at the durian buffet lunch,
after which it was shopping galore at the Johor Premium Outlets and
Sutra Mall.
New Vice President, Human Resource, Mr Wang Poon Liang, sharing some
thoughts with his staff.
He began his career with Hewlett Packard and Agilent Technologies.
Prior to joining dnata, Mr Wang was one of the pioneer senior
employees involved in the start-up of Marina Bay Sands, where he
was responsible for various HR functions, including building the HR
system, policies and procedures. Together with his HR team, he
successfully hired and trained more than 7,000 employees in time for
the grand opening in 2010.
Mr Wang, who describes himself as a family man, enjoys photography
and cycling.
Not for the faint hearted – dnata staff and family members tucking into
the durian buffet lunch.
08
The management wishes to express its sincere thanks and
appreciation to Chief Financial Officer, Ms Goh Hui Chen, who took
on the position of Vice President, Human Resource, for five
months before Mr Wang’s arrival.