Work Force Diversity Resources
Diversity Training Resources - Print Resources
 Anand, R. (1998). Teaching Skills and Cultural Competency: A Guide for Trainers (4th Edition)

Clements, P. (2008). The Diversity Training Handbook: A Practical Guide to Understanding and
Changing Attitudes.

Clements, P. (2008). The Diversity Training Handbook: A Practical Guide to Understanding and
Changing Attitudes

Clements, P., and Spinks, T. (2009). The Equal Opportunities Handbook: How to Recognise
Diversity, Encourage Fairness and Promote Anti-Discriminatory Practice

Gardenswartz , L., and Rowe, A. (1999). Managing Diversity in Health Care Manual: Proven
Tools and Activities for Leaders and Trainers.

Gardenswartz, L., and Rowe, A. (2003). Diverse Teams at Work: Capitalizing on the Power of
Diversity

Gardenswartz , L., Cherbosque, J., and Rowe, A. (2005). Emotional Intelligence for Managing
Results in a Diverse World: The Hard Truth about Soft Skills in the Workplace.

Gardenswartz, L., Cherbosque, J., and Rowe, A. (2010). Emotional Intelligence for Managing
Results in a Diverse World

Gardenswartz, L. and Rowe, A., (2010). Managing Diversity: A Complete Desk Reference &
Planning Guide

Hofstede, G.J., Pedersen, P., and Hofstede, G. (2002). Exploring Culture: Exercises, Stories and
Synthetic Cultures.

Lambert, J. (2009). The Diversity Training Activity Book: 50 Activities for Promoting
Communication and Understanding at Work

Robbins, S. (2008). What If?: Short Stories to Spark Diversity Dialogue.

Sonnenschein, W. (1999). The Diversity Toolkit: How You Can Build and Benefit from a Diverse
Workforce.

Stringer, D. (2009). 52 Activities for Improving Cross-Cultural Communication.

Thiederman, S. (2008). Making Diversity Work: 7 Steps for Defeating Bias in the Workplace
Intercultural Conflict Management - Electronic Resources
 Fresno Pacific University Center for Peacemaking and Conflict Studies
This site contains links and resources related to managing cross cultural
conflicts occurring in work and other professional environments.
http://peace.fresno.edu/links.php
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
University of Massachusetts - The National Center for Technology and Dispute Resolution
This site contains an index of electronic, bibliographic and other resources related to online
dispute resolution.
http://www.odr.info/library.php

LeBaron, Michelle. "Cross-Cultural Communication." Beyond Intractability. Eds. Guy Burgess and
Heidi Burgess. Conflict Research Consortium, University of Colorado, Boulder. Posted: July 2003
http://www.beyondintractability.org/essay/cross-cultural_communication/

LeBaron, Michelle. "Communication Tools for Understanding Cultural Differences." Beyond
Intractability. Eds. Guy Burgess and Heidi Burgess. Conflict Research Consortium, University of
Colorado, Boulder. Posted: June 2003
http://www.beyondintractability.org/essay/communication_tools/.
Intercultural Conflict Management – Print Resources

LeBaron, Michelle. Bridging Cultural Conflicts: New Approaches for a Changing World.
San Francisco: Jossey-Bass Publishers, April 2003.
This work presents strategies for bridging the gap between culture and conflict. Becoming skillful
at this task is increasingly important to people in all realms of society as the world becomes more
integrated. The work illustrates many of the proposed principles through stories."Working on
Common Cross-cultural Communication Challenges." , 1900
Available at: http://www.wwcd.org/action/ampu/croasscult.html

Lusting, Myron and Jolene Koester. Intercultural Competence: Interpersonal
Communication Across Cultures, 4th Edition. Allyn & Bacon, July 8, 2002. This book
discusses cultural differences that exist with respect to communication styles. The book focuses
on practical considerations for why we should attempt to understand people

Novinger, Tracy. "Intercultural Communication." In Intercultural Communication: A
Practical Guide. Austin, TX: University of Texas Press, March 2001. This essay examines
the role culture plays in communication, and discusses how cultural differences impacts
communication, both spoken and unspoken.
Theoretical Overview – Print Resources

Bell, M. (2006). Diversity in Organizations

Bucher, R. (2009). Diversity Consciousness: Opening our Minds to People, Cultures and
Opportunities (3rd Edition)

Cox, T. (2001). Creating the Multicultural Organization: A Strategy for Capturing the Power of
Diversity

Cullen, M. (2008). 35 Dumb Things Well-Intended People Say: Surprising Things We Say That
Widen the Diversity Gap
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Elmer, D. (1993). Diversity and Public Administration: Theory, Issues, and Perspectives.

Harvey, C. (2008). Understanding and Managing Diversity (4th Edition).

Miller, F. (2002). The Inclusion Breakthrough.

Moodian, M. (2008). Contemporary Leadership and Intercultural Competence: Exploring the
Cross-Cultural Dynamics within Organizations.


Page, S. (2008). The Difference: How the Power of Diversity Creates Better Groups, Firms,
Schools, and Societies (New Edition).
Peterson, B. (2004). Cultural Intelligence: A Guide to Working with People from Other Cultures

Pillay, V. (2006). Conflict Across Cultures: A Unique Experience of Bridging Differences.

Riccucci, N. (2002). Managing Diversity in Public Sector Workforce.


Steinberg, S. (2008). Diversity and Multiculturalism.
Tapia, A. (2009). The Inclusion Paradox: The Obama Era and the Transformation of Global
Diversity

Thomas, R. (2002). Harvard Business Review on Managing Diversity.

Thomas, R. (2010). World Class Diversity Management: A Strategic Approach

Thomas, R. (2010). Building on the Promise of Diversity: How We Can Move to the Next Level in
Our Workplaces, Our Communities, and Our Society.
Managing Workforce Diversity - Electronic Resources

How Effective Diversity Management Drives Profit
o

http://www.DiversityInc.com
Workforce Diversity: Changing the Way You Do Business,
o
www.diversityworld.com

Understanding Race
o http://www.understandingrace.org/

Workforce Diversity: Link to the Best Practices for Diversity Flyer and Slides
o www.doi.gov/diversity

What is Diversity in the Workplace?: Benefits of a Diverse Workforce
o http://www.suite101.com

Diversity of a Different Color
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o

www.workforce.com
Managing for Effective Workforce Diversity.
o
http://www.entrepreneur.com

Managing Diversity for Success
o http://www.workforcediversitynetwork.com

Recruitment and retention of a diverse workforce: challenges and opportunities.
o
http://www.entrepreneur.com
Self Assessment Resources - Electronic
The following resources may inform your goals of assessing or otherwise evaluating your effectiveness
with diverse populations, identifying staff training needs, establishing benchmarks, or determining staff
assets and weaknesses as it concerns diversity. Some are discipline specific, others may be more
general, howerv, the idea sis tio find questions and processes that mya be applicable to your
circumstance. eveloped benchmark

One fairly comprehensive cultural competence self-assessment tool at the link shown below
was developed by the National Center on Cultural Competence at Georgetown University
http://www.aafp.org/fpm/2000/1000/p58.html

The New York state has a network of Multicultural Advisory Committees that have developed
a tool that may prove useful, Promoting Cultural Diversity and Cultural Competency SelfAssessment
http://www.omh.state.ny.us/omhweb/cultural_competence/assessment_tools.htm

The following tool was developed for colleges to assess five dimensions, and to promote
diversity and equal opportunity and to advance institutions toward achieving a culture of
inclusion.
http://www.universityofcalifornia.edu/facultydiversity/self-assessment-tool.pdf

This tool is a guide designed for hospital and health care leaders and includes a checklist,
action steps, case studies and a bibliography. The action steps provide a to do list for how to
use this tool to raise awareness about cultural competency within your organization. This
publication is a great tool for health care leaders wishing to change the cultures of their
organizations to embrace diversity and provide culturally competent care.
http://www.aha.org/aha/content/2004/pdf/diversity.pdf
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This assessment compares perceptions of the organization’s commitment to cultural diversity
against the respondents own commitment to cultural diversity. Both ratings can be compared
to a normative “realm of best practice”. Useful from an organization and an individual
perspective. Competencies include:
·
Awareness and Climate
·
Levels of Inclusion
·
Degree of Empathy
·
Degree of Adaptation and Change
·
Persistence and Commitment
http://www.hrdpress.com/Diversity-Cultural-Awareness-Profile-Online-Assessment-CDCPOL

This Cultural Competence and Inclusion Gap Analysis Approach was designed to assess
your organization’s current cultural competency challenges?
http://www.dtui.com/toolkit.html

This tool from the National Multicultural Institute sets a foundation for cultural audits,
assessment of training needs, policy reviews, and benchmarking.
http://www.nmci.org/consulting/assessment.html

This comprehensive tool from Canada was designed to help human service organizations
understand and implement cultural competence, and proves helpful in reflecting upon
organizational structures, policies, and procedures.
.
http://www.calgary.ca/docgallery/bu/cns/fcss/cultural_competency_self_assesment_guide.pdf

This diversity tool was developed for law firms considering organizational cultural competence
self assessment or wanting to identify a self-assessment tool, or "personal report card" that
firms might use to look with a critical eye at how they are progressing with their diversity
goals.
http://www.mcca.com/index.cfm?fuseaction=page.viewpage&pageid=996

To assist in assessing how a nonprofit is progressing in its journey towards diversity and
inclusivity, the following tool is meant to facilitate a greater understanding of where an
organization currently stands and spark conversations toward meaningful action steps.
This self-assessment tool is designed to be a starting point and organizations are encouraged
to add or change items as makes sense.
http://www.smartgivers.org/uploads/diversity_assessment_tool.pdf

Mason JL. Cultural competence self-assessment questionnaire: A manual for users. Portland,
OR: Research and Training Center on Family Support and Children’s Mental Health, Portland
State University; 1995.
: http://www.rtc.pdx.edu/PDF/pbCultCompSelfAssessQuest.pdf
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