Community come
together for caring
Community members, patients
and families joined Caboolture
Hospital and Kilcoy Hospital staff
to celebrate the launch of the
Caring Together campaign at both
hospitals recently.
The Caring Together campaign is part of the
Caboolture and Kilcoy Hospital’s intent to
become the first hospitals in Australia to be
considered patient and family centred.
Caring Together is the commitment of all
Caboolture and Kilcoy Hospital staff to work
with all of our patients, carers and families
to ensure that they feel heard, supported,
valued and respected at all times.
For further information about Caring
Together visit https://www.health.qld.gov.
au/caboolture/caringtogether.asp
Page 11
Holding Hands
celebrates its
ninth year
Caboolture Hospital’s Holding Hands team
certainly had their hands full when hosting
its quarterly reunion for more than 90
mothers, babies and partners.
The reunion was also an opportunity to
celebrate the midwife-led group practice’s
ninth birthday.
Since Holding Hands commenced in July
2006, more than 913 bubs have been
helped into the world by the midwives.
Holding Hands now operates its antenatal
care, and antenatal and postnatal classes at
the Jinibara State Primary School, Narangba.
Above (inset): Holding Hands midwife Nicole
Lambalika with Tracey Otto and 17-week old Sienna
Lukens. Nicole was Tracey’s birthing midwife for
Sienna’s birth. Right: Midwife Narelle Whitman
from the Holding Hands team caught up with mum
Jennifer Garside and her beautiful 15 week old baby
Charlie Gentile.
Research focus the
CHIRP of the town
The Caboolture Hospital Innovation and
Research Program (CHIRP) was recently
established to deliver clinically-led
grass roots research projects.
The research team are currently partnering
with the School of Medicine at the University
of Queensland’s Northside Clinical School and
Queensland University of Technology.
More than a dozen research projects have been
assessed for their feasibility to date, and work is
continuing on two promising projects targeting
cognitive impairment in adults and reducing the
impact of hospital stays on the elderly.
Other research projects being pursued
are in the areas of patient flow and safety,
patient and family centred care, and interteam communication.
The research team at Caboolture Hospital are planning
significant improvements as part of their grassroots
research projects.
Page 12
Some Heartfelt Awards you may have missed
Our Heartfelt Award Winners! As voted by our patients.
June winner:
May winner:
April winner:
Courtney Knotter
Jane Woodbridge
Narelle Whitman
Registered Nurse,
Critical Care Unit
Recovery Coordinator,
Mental Health
Midwife,
Maternity Unit
“Everything was wonderful. The
procedures well explained. Courtney
constantly checked on my comfort
and condition – excellent. I was very
nervous going in, great going home.
Thank you.”
“Jane helped in ways that I cannot put
into words.”
“I have really appreciated the support that I
have received from Narelle since the birth of
my child. She has set goals, and given me
strategies and tasks to achieve these goals.
– A patient
“Outstanding service by all of the staff,
everybody had a wonderful personality
which would make anyone heal in a
hurry.”
– A patient
“Courtney’s happy personality and
kind nature were evident from the
beginning. She is a major asset to our
team.
Courtney is respectful, kind and caring,
and quickly builds rapport with her
patients and fellow workers. She is
generous in her encouragement, has a
positive outlook, a ready smile and is
always quick to say thank you for your
assistance.
Above all Courtney is a holistic
practitioner and an advocate for her
patients. I think it would be true to say
that she was born with a kind heart and
truly deserves this award.”
– Acting Nurse Unit Manager, Pat Andre
– A patient
“I am absolutely honoured to say that
my stay in Mental Health Ward 1 was the
best thing I have ever done. Thanks to
the complete team of professionals, and
to everyone involved, right down to the
cleaner.”
– A patient
“Jane Woodbridge is a clinical nurse
working in the role of Recovery Coordinator
in Mental Health Ward 1. Jane excels in
her role because she is passionate about
recovery focused practice and ensuring our
consumers receive this.
Jane is described by her colleagues and
consumers as kind, committed to good
clinical care and always willing to help.
She is extremely kind in her approach and
treats everyone with respect and dignity.
Her happy disposition is infectious and
she is rarely seen without a smile while
she goes about her work.
She is an asset to our service and the
consumers whom she assists every day.
Well done Jane.”
– Carmel Barry, Team Leader,
Mental Health
She has always provided non-judgemental
support and advice in relation to my
breastfeeding issues. Narelle was very
supportive during my labour.”
– A patient
“I have been in care with Holding Hands
and I was just amazed by the service they
provide! I cannot fault them in anyway or
form, it is a fantastic service!
Thank you very much for being part of such
an amazing journey of my life. And thank
you for respecting my requests.”
– A patient
“Narelle has been a valued member of the
Holding Hands Midwifery Group Practice for
many years.
Narelle gives her mothers personalised
care and is always up to date with
their progress, meeting them at other
appointments or being a support person for
them should they require a procedure.
All other mothers appreciate the care and
support she gives them during pregnancy,
birth and follow up care.”
– Helen Egan, Midwife, Maternity
Page 13
Caring Together
Compliment of
the month:
Jenny Sutherland
I would like to bring your attention to the
excellent customer service received and
from Jenny Sutherland in the patient flow
team at Caboolture Hospital.
My father had been admitted to the
hospital following a fall and this is when
we were first introduced and when we were
advised that my father required an aged
care assessment.
Heartfelt thanks from patients
and visitors
Our patients would like to say thank you to the friendly and caring
staff at Caboolture and Kilcoy Hospitals.
Congratulations to all staff who have received compliments or
nominations for a Heartfelt Award in May and June 2015.
Please take the time to congratulate your peers for their nominations.
Admissions
Kay Dawney
Operational Services
Tristan Jobling
Patient Flow Unit
Jenny Sutherland
Bernie Neil (x2)
Mental Health
Janet Bullock
Emma Neilsen
Lauren Barclay
Maternity
Janelle Downing
Dr Kelly Collins
Narelle Whitman (x4)
Terri Gray
Clare Amerigo (x4)
Laura Bassier
Claire Neville
Donna Manning
Critical Care Unit
Courtney Knotter (x3)
Jess Boshoff
Allison Martin
Kim Mitchell
Amelia Osmond
Allied Health (continued)
Kathie Powter (x2)
Rita Rush
Louise Hodges
James Pearce
Kaia Leo
Perioperative Services
Sue Thomas
Rose Patterson
Specialist Outpatients
Jodi Keogh
Yvette Daly (x2)
Jill Reesby (x3)
Ward 2A
Shelley Brumby
Jane Roe
Paediatric Ward
Dr Benson Wong
Kylie Devcich
Andrea Quayle
Emergency Department
Anne Littleboy
Dr Chantelle Young
Dr Tess Camilleri
Monique Hayley
Ward 3A
Graham Watson
Allied Health
Sandra Stiller (x3)
Sara De Luchi (x5)
Kate Arnott (x2)
In addition, the top ten Wards or Departments receiving compliments were:
Number 1: Perioperative Services staff (a whopping 123 compliments)
Number 2: Maternity, Birth Suite and Special Care Nursery staff (x26)
Number 3: Emergency Department staff (x12)
Number 4: Ward 3A staff (x9)
Number 5: Allied Health staff (x7)
Number 6: Ward 2A staff (x4)
Number 7 and 8: Paediatric staff and short stay area (x3) and Critical Care Unit staff (x3)
Number 9 - 10: Ward 4A, Specialist Outpatients and Mental Health staff.
Jenny advised us that her role was to assist
with the process required for my father to be
placed into an aged care facility. This was a
blessing for us as we did know the extent of
the process involved.
Jenny was a breath of fresh air. She went
through everything that would be required
moving forward. She explained her role was
to see us from now and all the way through
to placement, and that my father was her
number one priority.
Jenny’s expertise in her field of work was
phenomenal. She was very thorough in
making sure we understood the entire
process and showed a great deal of
compassion to myself and my mother.
My mum has been through a lot of over the
years with Queensland Health due to her
husband’s illness and was rather emotional
and stressed about the thought of her
husband going into aged care.
Jenny was immediately able to sense the
emotional stress and provided us with
the time we needed to ask questions and
process everything that was being said
to us.
Through Jenny’s thoroughness my father
was accepted into an aged care facility in
just over a week. The process wasn’t easy
and we had hiccups along the way but Jenny
used her judgement in making clinical
decisions and ensures that I was kept up to
date every step of the way.
It is with no doubt that without people like
Jenny and the patient flow team the general
public would struggle in such difficult
situations. Jenny was kind and courteous
and someone we had strong belief that we
could rely on and trust.
Although I have thanked Jenny a number of
times for her service and for looking after my
mother and I, I would like to acknowledge an
exceptional employee at Patient Flow.
– A carer
An additional 48 compliments were received by staff across Caboolture and Kilcoy Hospitals.
Page 14
Lofty aspirations for our trainee
award finalist
One of our school-based trainees, Daniel O’Brian has been recognised
for his gift for helping others by becoming a finalist in the Queensland
Traineeship Awards – School-based Trainee of the Year.
Daniel, a St Columban’s College Year 12
student, has been undertaking a Certificate III
in Health Services at Caboolture Hospital.
“Everyone has been so accepting and
welcoming and taking the time to help show me
how to do things,” he said.
“It’s like I’m paying them back somehow
because I can do my own things and help out.”
Daniel has plans to become a doctor, and next
year enrol in a Bachelor of Medical Science at
the Australian National University.
Daniel is one of 11 school-based trainees
working across Redcliffe and Caboolture
Hospitals and will complete his traineeship
in August.
As part of his traineeship, Daniel attends
St Columban’s High School four days
a week and works one day a week at
Caboolture Hospital in the medical and
paediatric wards.
The Redcliffe and Caboolture-Kilcoy
Hospitals School-based Traineeship
Program has been highly successful with a
total of 112 students enrolled in the program
since 2006.
Pictured: Staff from Caboolture Hospital are cheering
on School-based apprentice Daniel O’Brian in the
Queensland Traineeship Awards – School-based
Trainee of the Year. Daniel is pictured with Ward 4A
Team Leader Erin Panzenhagen.
Page 15