INTERNATIONAL MANAGEMENT SYLLABUS
Management 4600 (MAN 4600), Section 602, Spring 2011
Professor: Dr. Segrest; Phone/ Fax/ E-Mail: W (727) 873-4747; Fax (727) 873-4571; ssegrest@mail.usf.edu
Class Day, Time, Location, Section: Thursday- 2:00-4:50; STG 113, Section 602, Ref (CRN) 19971
Office: PNM 104D-Piano Man, Office Hours: Wednesday and Thursday 12-2pm; AND by appointment
Professor URL: http://www.stpt.usf.edu/cob/faculty/directory/SegrestS.htm
COB Undergraduate Office: PNM 101, COB Phone: (727) 873-4154
TEXTBOOK: International Management Culture: Strategy, and Behavior; 2009, Fred Luthans & Jonathan
Doh; Seventh Edition, McGraw-Hill/Irwin. This textbook is required for this class, and you will need to bring it
to class for case and exercise work.
COURSE DESCRIPTION: Examines the effects of international cultural differences on business practices
within and outside the United States and provides methods to build synergies and establish/enhance competitive
advantage via those differences.
This course is designed to challenge you to develop a more comprehensive understanding of the ways
in which culture affects management decisions; to examine more closely your own assumptions, values, and
beliefs and consider how they may affect cross-cultural management situations; and to become more familiar
with the values of different countries, cultures, and their management styles. International Management is an
eclectic field which emphasizes culture’s effect on the managerial process and is based on disciplines such as
the following: anthropology, psychology, sociology, religion, history, and political science.
COURSE PREREQUISITE: MAN 3025, Principles of Management. Senior Standing or CI.
COURSE OBJECTIVES:
1. Understand and assess the drivers and consequences of globalization, its impact on specific regions, and the
emerging concerns about its influences on countries around the world
2. Compare and contrast different political, legal, and economic systems and technological forces and their
impact on international management
3. Understand and appreciate the need for ethics and social responsibility in international management, and the
growing pressures on firms to act in an ethically and socially responsible manner in their global business
operations
4. Describe and apply the concept of “national culture” and, using the typologies of Hofstede and Trompenaars,
explain how the culture of one group of people can be distinguished from that of another and the implications of
these differences for international management.
5. Explain and understand the challenges of managing across cultures
6. Understand the relationship between national culture and organizational culture, integrate those concepts
within the context of international management decision-making, and appreciate the challenges of diversity in
the modern work environment
7. Describe the challenges to and apply the most important elements of effective cross-cultural negotiation and
communication
8. Understand the importance of leadership to international management, including the role of different
leadership types and practices and the importance of entrepreneurial and ethical and socially responsible
leadership
9. Understand and describe the practices for recruiting, selecting, training and deploying employees
internationally, including the challenges of expatriate placement and repatriation
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Grading:
Midterm Exams (2@.30)
Project/Presentations
Participation/ Cases
A
AB+
B
B-
92.5-100C+
89.5-92.4
86.5-89.4
82.5-86.4
79.5-82.4
.60
.25
.15
C+
C
D+
D
DF
76.5-79.4
75.5-69.5
66.5-69.4
62.5-66.4
59.5-62.4
0-59.4
Midterm Exams: (30%) There will be 2 midterm exams. Exam questions will be based on material covered in
any aspect of class (e. g. reading assignments, class lectures, exercises, cases, and videos). The format of the
exams will be a combination of multiple-choice questions. Please bring #2 pencils.
Project/Presentations: (25%) Students will form teams to complete a cross -cultural training program.
Students will choose the country and conduct intensive research on the country. The project includes two
deliverables: an oral component and a written product deliverable on the day of the training program
presentation to the class.
Participation/ Homework/Cases: (15%) In order to earn participation points, you must be present in class and
get involved. Most days there will be some combination of in-class discussion and/or exercises (often in small
groups) related to the book material. Some exercises are designed to help you gain insight into your own skills,
abilities, and interests and how they relate to organizational behavior. In general, there are no wrong or right
answers to these types of exercises, but more effort and thought will typically lead to a better understanding of
the material. Hopefully the exercises will be an interesting and fun and help you to personally relate to some of
theories discussed in this class. Articulating your opinions and ideas and sharing relevant examples based on
your experiences in the workplace will enhance the learning experience for everyone and deepen your
understanding of the material. Cases and other homework assignments should be completed in a timely
manner.
Professional behavior is expected at all times. Please be on time, try to maintain a positive attitude,
and respect your professor and other students. Please turn off your cell phone during class and check messages
at break. In general, if you regularly come to class prepared to contribute, you will receive better participation
scores and this can improve your overall class grade. You are expected to be in class. If you must miss class, it
is your responsibility to make arrangements with another student to find out what material, schedule changes,
etc. you missed. You are expected to spend the entire period in class in order to get make the most of your
learning experience and to avoid disruptions to your colleagues. Exceptions to this rule should be approved by
Dr. Segrest before class.
Late or missed assignments or exams: It is expected that all assignments will be completed and submitted by
the due dates specified on the class schedule. Exams are to be taken on the date indicated on the class syllabus.
If you are unable to take an exam on the scheduled date due to circumstances known in advance (e.g. an
unavoidable school event), you must make arrangements with me to take the exam before the scheduled exam
date. Otherwise, only extreme emergencies that can be verified will be accepted as an excuse for missing the
exam (in the event of an illness, a note from the doctor explicitly indicating that the student should not attend
class is mandatory). In the event of an emergency, it is your responsibility to contact me as soon as possible
after the emergency (worst case, within 24 hours of the exam you missed). Car trouble or baby- sitter trouble
may delay you, but it is not a reason to miss the exam entirely. Make-up exams may be any format.
Blackboard: PowerPoint slides will be available on Blackboard (BB) under course documents prior to each
class. It is strongly advised that you print the handouts prior to class to assist you in class discussion and
involvement. Study guides for the exams will be posted under Course Documents.
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UNIVERSITY/COLLEGE OF BUSINESS POLICIES:
Students with Disabilities: Please inform me during the first two weeks of classes if you have a learning
disability, require special accommodations or arrangements, or require other specialized assistance with this
course. In addition, please be advised that confidential personal and learning assistance counseling are made
available to students through the Division of Student Affairs. Contact R. Barry McDowell
(mcdowell@stpt.usf.edu) for more information.
Religious Holidays: Students who must miss an examination due to a religious holiday should notify me
during the first two weeks of class.
Copyrights: It is acceptable to tape the lectures and to take notes for personal use. But it is unacceptable to
sell them to another person or to a company that specializes in the sale of class notes.
Academic Honesty: See USF Policy on Academic Dishonesty and Disruption of Academic Process at
www.ugs.usf.edu/catalogs/0304/adadap.htm
Because of the University’s commitment to academic integrity, plagiarism or cheating on course work or on
examinations will result in penalties that may include a grade of “F” for the specific exam and/or course work
and a grade of “F” or “FF” for the course. Any incident of academic dishonesty will be reported to the dean of
the college. Definitions and punishment guidelines for Plagiarism, Cheating, and Student Disruption of the
Academic Process may be found at the web address listed above.
University Withdrawal Policy: A student is eligible for a full refund of registration fees when withdrawing
from the University during the first week of classes of any term. A student is eligible for a 25% refund of
registration fees for Fall and Spring terms when withdrawing from the University between the start of the
second week and the end of the fourth week of classes. A student is eligible for a 25% refund of registration
fees for Summer term when withdrawing from the University between and start of the second and end of the
third week of classes of the earliest session in which registered. Refer to the current semester/term Schedule of
Classes for specific withdrawal dates. All refunds must be requested from the Office of Accounts Receivable,
ADM 176. Drop Deadline: November 3, 2007. No refund. “W” grade assigned.
EXCEPTIONS TO THESE DEADLINES WILL BE CONSIDERED FOR THE FOLLOWING:
UNIVERSITY ERROR – Provide supporting statement from appropriate University official and a completed
Fee Adjustment Form. CALL TO ACTIVE MILITARY DUTY – Provide a copy of orders and a completed
Fee Adjustment Form. STUDENT ILLNESS – Provide supporting statement from physician and a completed
Fee Adjustment Form. NOTICE TO FINANCIAL AID RECIPIENTS: If you withdraw before you complete
more than 60% of a semester, you may owe a repayment. The Office of Financial Aid will notify you of the
repayment amount.
3
COURSE SCHEDULE * Subject to Change*
Day
Chapter
Pages
1/13
Class Introduction
1/17
****Dr. MLK Jr. Day, University Closed***
1/20
Ch. 4, Meanings & Dimensions of Culture
94-122
1/27
Ch. 1, Globalization & International Linkages
Ch. 2, Political, Legal, & Technological Environment
2-31
36-54
2/3
Ch. 3, Ethics & Social Responsibility
58-74
2/10
Ch. 5, Managing Across Cultures
126-150
2/17
**MIDTERM EXAM** Chapters 1, 2, 3, 4, 5
2/24
Ch. 6, Organizational Cultures & Diversity
154-179
3/3
Ch. 7, Cross-Cultural Communication and Negotiation
184-217
3/ 10
Ch. 8, Strategy Formulation and Implementation
250-276
3/14-3/19
***Spring Break***
3/31
Ch. 9, Entry Strategies & Organizational Structures
Ch. 13, Leadership Across Cultures
280-308
425-461
4/7
Ch. 13, Leadership Across Cultures
Ch. 14 Human Resource Development and Selection Across Cultures
422-461
466-505
4/14
**MIDTERM EXAM** Chapters 6, 7, 8, 9, 13, 14
4/21
Presentations
4/28
Presentations
5/5
Presentations
4
BUSINESS PROGRAM LEARNING GOALS
Interpersonal and Communication Skills
• Written and verbal communication skills
• Working in a team/group environment
• Group and individual dynamics in organizations
• Influencing others toward a common goal (i.e. leadership)
Analytical and Critical Thinking Skills
• Problem solving skills
• Ability to evaluate, then choose alternative strategies/courses of action
• Ability to prioritize
• Data analysis skills
Information Technology Skills
• Basic computer proficiency
• Ability to conduct basic research using the Internet
• Ability to use word processing, presentation and spreadsheet software
Reflective Thinking and Experiential Learning
• Applications orientation
• Multidisciplinary approaches to solving management problems
• Service learning
• Internships
• Study abroad
• Personal professional development
Ethical and Social Consciousness
• Corporate social responsibility
• Ethical and legal responsibility
• Value systems
• Personal conduct
Multicultural Competence
• Global awareness and understanding
• Diversity in both domestic and international contexts
• Cultural differences and their impact on economic/business environment
KEY LEADERSHIP SKILL(S) AND PERSPECTIVES
ADDRESSED IN THIS COURSE
5=Maximum coverage
Coverage
Interpersonal and
Communication
Skills
(5)
All classesespecially
Chapter 2
Chapter 3
Chapter 7
Chapter 10
In-class Discuss.
Analytical and
Critical
Thinking Skills
(5)
Cases
Project
1=Minimal
Information
Technology
Skills
(1)
Research for
project on
Internet
Reflective
Thinking and
Experiential
Learning
Ethical and Social
Consciousness
(5)
In-class
exercises
(5)
Chapter 1
Chapter 3
Chapter 4
Chapter 5
Chapter 7
Chapter 8
Chapter 10
Cases
Use of
Blackboard
5
Projects
Multicultural
Competence
(5)
All Classes