ECDL Foundation
Enabling proficient use of ICT to empower individuals, organisations, and society.
ECDL Foundation
About
ECDL Foundation
CONTENTS
ABOUT ECDL FOUNDATION
IN THE WORKFORCE
Mission
Why ECDL Foundation Certification?
Values
Benefits of Digitally Literate Employees
Role
Organisations that have Certified Staff
History
Which Programme?
Accessibility
Getting Started
Quality Standards
Endorsements
Vendor Neutrality
IN EDUCATION
BUILDING THE INFORMATION SOCIETY
Why ECDL Foundation Certification?
Digital Literacy in the Information Society
For Students
Digital Literacy for Sustainable Economic
For Teachers
Development
Which Programme?
Digital Literacy for Social Cohesion
Getting Started
International Actions
Endorsements
Promoting Growth & Employment
Promoting e-Inclusion
Promoting Development
Endorsements
CERTIFICATION PROGRAMMES
Introductory Programmes
ECDL / ICDL Programmes
ECDL / ICDL Advanced Programmes
How are these Programmes Delivered?
FOR INDIVIDUALS
Why get ECDL Foundation Certified?
For Life
For Work
Which Programme?
Getting Started
Endorsements
ADDITIONAL INFORMATION
ABOUT ECDL FOUNDATION
ECDL Foundation is the certifying authority of
the leading international computer skills
certification programme – ECDL / ICDL*.
The quality and reputation of our certification
programmes are built on over a decade of
experience in successfully delivering ICT
certification programmes to millions of people
in various languages around the world.
ECDL Foundation is a not-forprofit organisation that benefits
from the unique support of experts
from national computer societies
and international organisations
across the globe.
Our global success stems from our pioneering role in identifying and developing
programme content, our commitment to ensuring rigorous test design methodologies
with an ongoing adherence to high quality standards.
ECDL Foundation is a not-for-profit organisation that benefits from the unique support
of experts from national computer societies and international organisations across the
globe. ECDL Foundation works with communities, local and regional authorities,
national governments, international bodies such as the United Nations and other
development and international Non-Governmental Organisations (NGOs), in the delivery
of its ICT skills certification programmes. ECDL Foundation has offices in Dublin,
Brussels, and Singapore, and appoints national partners (also known as ‘operators’)
around the world to implement its certification programmes at national level. This global
delivery network operates under strictly defined quality assurance standards thus
achieving consistency of programme implementation around the world.
MISSION
ECDL Foundation’s mission is to enable proficient use of Information and
Communication Technology (ICT) that empowers individuals, organisations and society,
through the development, promotion, and delivery of quality certification programmes
throughout the world.
VALUES
ECDL Foundation’s work is motivated by the following values:
• Social Responsibility: as a not-for-profit organisation, we are committed to improving
digital skills proficiency within society. Our certification programmes are designed to be
accessible to all citizens, irrespective of age, gender, status, ability or race.
• Vendor Independence: our certification programmes give candidates the flexibility
and freedom to acquire digital skills and confidently apply them in any software
environment that they may be required to use.
• Quality: we strive for continuous improvements in all that we do and ensure that our
*ECDL (European Computer Driving Licence) is known as ICDL (International Computer Driving Licence) outside of Europe.
programmes are implemented to consistent standards internationally.
ABOUT ECDL FOUNDATION
Training & Testing:
ROLE
ECDL Foundation does not
As the worldwide licensing authority and governing body for ECDL Foundation’s range
produce or sell training materials
of certification programmes, we are responsible for the following areas:
directly. It does however formally
• Setting the Standard: ECDL Foundation sets and maintains reliable, high-quality
approve courseware produced by
a number of courseware providers.
Similarly, testing is carried out at
test centres which are approved
locally by each national operator
standards for all its certification programmes.
• Quality Assurance: In order to preserve and enhance the quality of its certification
programmes, ECDL Foundation regularly reviews their content, currency, validity, and
delivery infrastructure.
• Programme Development: ECDL Foundation works with international experts to
based on procedures defined by
continually develop its range of certification programmes, in line with market needs
ECDL Foundation.
and technological advancements.
• Licensing & Governance: ECDL Foundation licences the use of its intellectual
property (IP) to national operators around the world and oversees their implementation
of its programmes against a defined set of procedures.
• Global Development: ECDL Foundation is a recognised international advocate for
digital literacy. It promotes digital literacy awareness and investment through strategic
partnerships with governments, European Institutions, International NGOs and other
like minded organisations, utilising its extended network of national operators, test
centres, and courseware providers to deliver its certification programmes to
individuals and organisations within each country.
• National Operator Support: ECDL Foundation facilitates communication and
interaction, and encourages the adoption of best practices across its global network
of national operators.
HISTORY
1995 – CEPIS Task Force creates ECDL Concept
In 1995, the Council of European Professional Informatics Societies (CEPIS –
www.cepis.org) created a task force, supported by the European Commission through
the ESPRIT research programme, to examine how to raise the levels of digital literacy
throughout Europe. The new certification programme was launched as the European
Computer Driving Licence (ECDL) in Sweden in August 1996.
1997 – ECDL Foundation Established
ECDL quickly gained European-wide acceptance and a clear need was identified for the
project to establish a central coordinating body to ensure a consistently high standard
of implementation in all European countries. On the 8th January 1997, ECDL
Foundation, a not-for-profit organisation, limited by guarantee with no share capital,
was formally established in Dublin, Ireland.
ABOUT ECDL FOUNDATION
Since its initial conception, the
HISTORY CONTINUED
ECDL / ICDL syllabus has
ECDL Foundation is now recognised as a credible international voice and advocate on digital literacy
issues, and works with other international organisations in the ongoing promotion of digital literacy
continually evolved to reflect
1999 – ICDL Introduced
as an important contributor for increased economic and social cohesion. In February 2009, José
changes in technology and its use.
As ECDL gained prominence in Europe, the number of candidates exceeded 1 million
Manuel Barroso, President of the European Commission became the 9 millionth ECDL
and continued to rise; this success attracted the attention of countries outside of
candidate at a ceremony highlighting both the success of the ECDL programme and the necessity
Europe who began to take a strong interest in the concept. ECDL was subsequently
of keeping investment in digital skills high on the public policy agendas of all Member States.
introduced outside of Europe, where the certification became known as ICDL
(International Computer Driving Licence).
Computer societies and international organisations in Africa and South America began
promoting ICDL, and a milestone was reached in 1999 when UNESCO, through its
Cairo office, signed an agreement with ECDL Foundation to become the national
operator for several Arab States. Shortly afterwards, ICDL was launched in the North
American and Asian markets.
2003 – ECDL / ICDL Advanced Introduced
ECDL Foundation expanded its programme range in 2003, with the launch of ECDL /
ICDL Advanced, a high-level certification programme designed for those who have
successfully reached ECDL / ICDL skills levels and wish to further enhance their
computer proficiency.
Subsequently, additional programmes for entry-level skills and for more specialised
skills, e.g. website creation, have been launched.
2007 – ECDL / ICDL Syllabus 5 Launched
Since its initial conception, the ECDL / ICDL syllabus has continually evolved to reflect
changes in technology and its use. In 2007, ECDL Foundation conducted a substantial
review of ECDL / ICDL Syllabus 4.0 in order to ensure that it reflected ongoing
advances in technologies and relevant practices. This resulted in the completion of
ECDL / ICDL Syllabus 5.0 which was phased in by national operators during 2009.
2009 – Over 9 Million Candidates in 148 Countries
ECDL Foundation continues to work with its nationally appointed operators to extend
the reach of its certification programmes through an international network of
approximately 24,000 Test Centres spanning 148 countries. Building on the success of
delivering the ECDL / ICDL certification programme, ECDL Foundation’s range of
certification programmes has expanded to cover introductory courses for those with no
ICT skills, through to advanced-level certifications for those looking to gain recognition
for expert skills in specific applications, and entry-level professional ICT practitioner
skills to those working within a dedicated ICT environment.
ECDL Foundation
Building the
Information Society
ABOUT ECDL FOUNDATION
ECDL Foundation defines Quality
ACCESSIBILITY
Assurance Standards, which all
ECDL Foundation is committed to ensuring that no one is excluded from pursuing our
national operators must adhere to
certification programmes and actively works to maintain the accessibility of our
in the implementation and
programmes to all, including people with disabilities. We have been working with our
promotion of our certification
national operators and with disabilities groups to identify and eliminate major barriers to
programmes.
the accessibility of ICT skills and will continue as part of the ongoing enhancement of
ECDL Foundation’s programmes.
QUALITY STANDARDS
ECDL Foundation’s certification programmes are designed, validated, and approved by
academics and industry experts from around the world. We continually develop our
range of certification programmes, in line with market needs and technological
advancements.
ECDL Foundation defines Quality Assurance Standards, which all national operators must
adhere to in the implementation and promotion of our certification programmes. We
regularly visit and audit the national operators of our programmes, and all approved test
centres within a country are regularly audited by the national operators. These audits
ensure that programme delivery around the world is consistent with our Quality Assurance
Standards and that the international reputation for the quality of our programmes is upheld.
VENDOR NEUTRALITY
ECDL Foundation’s certification programmes are vendor neutral. This means that our
programmes are not tied to any one brand of software and are designed to enable
people to gain skills that can be used in any appropriate software environment.
This vendor neutrality gives people the freedom and flexibility to complete the training
and testing, and demonstrate skills in a range of software applications.
BUILDING THE INFORMATION SOCIETY
Information and Communication Technology
(ICT) has irreversibly transformed economic
activity and social structures by creating
previously unimaginable value for local
economies, government and business. By
investing in human capital we can build an
information society that empowers all users.
A large percentage of Europeans
DIGITAL LITERACY IN THE INFORMATION SOCIETY
have never used the Internet and
Digital literacy is a key factor in achieving sustainable economic development and societal
an even larger percentage of the
cohesion. Yet, a large percentage of Europeans have never used the Internet and an even
world’s population is without
larger percentage of the world’s population is without regular access to the Internet.
regular access to the Internet.
Countries across the world have responded by investing heavily in ICT infrastructure, yet
the absence of digital skills has created a digital divide in society. The misguided
assumption that technology itself will resolve the digital divide has resulted in limited
returns on investment. A growing number of reports highlight that many ICT projects fail
because people are not equipped with skills to use the technology. By investing in people
we can empower all citizens to reap the benefits of digital literacy.
Digital Literacy for Sustainable Economic Development: Investment in skills
development of the citizens of a country directly leads to higher levels of digital literacy.
This focused investment has shown to be successful and to yield significant productivity
gains at national and international levels. Skills increase the efficiency of the workforce,
create more and better jobs and in turn attract investment. This enables economies to shift
to higher value activity, while organisations save time and money by functioning more
efficiently.
Digital Literacy for Social Cohesion: The speed of technological developments threatens
to push various social groups to the margins of society and create new digital divides. For
many disadvantaged social groups, digital literacy provides the passage to the information
society enabling greater social interaction, cultural exchange, and tolerance of diversity.
Groups empowered by access to technology and digital skills will successfully overcome
various forms of social isolation. People with disabilities, older people, or people living in
remote locations are offered more opportunities for education, active citizenship, and
employment. Higher levels of digital literacy are also essential for the uptake of egovernment services and as an increasing number of public and commercial services go
online, being digitally literate is becoming an essential life skill and necessary to interact as
both a citizen and a consumer.
INTERNATIONAL ACTIONS
The digital divide is rooted in complex socio-economic conditions demanding that
governments and local authorities team up with civil society and business to form
partnerships that provide a wealth of expertise, experience, and resources.
ECDL Foundation and its network of national operators are involved in hundreds of
projects working with local, national, and international bodies (including various UN
programmes and agencies) throughout the world to deliver digital literacy to the wider
public. At a policy level, ECDL Foundation continually advocates for the integration of
BUILDING THE INFORMATION SOCIETY
INTERNATIONAL ACTIONS CONTINUED
Promoting Development: ICT can advance development, bridge the global digital divide and enable
digital skills training and certification schemes into national public policies and strategies, and in doing
people in developing countries to avail of the vast potential of ICT to improve their socio-economic
so plays a central role in the ongoing European and international debate about the digital divide.
conditions. The UN Millennium Development Goals (MDGs) call for the benefits of new technologies
to be made available for all countries, as part of the strategy to catalyse growth and ultimately
Promoting Growth and Employment: The EU recognises digital literacy as a major factor in driving
reduce poverty. In line with the MDGs and the recommendations of the World Summit on the
economic growth and employment, and through various initiatives works to promote the positive
Information Society, ECDL Foundation empowers people, organisations and society to gain the skills
contribution that ICT can make to its citizens’ quality of life. ECDL Foundation actively supports
to access, and make use of, the information society and in doing so helps alleviate poverty, facilitate
these EU, and similar national-level initiatives, and believes that providing citizens with ICT skills is
access to education and create an equitable information society.
an economic, social and political imperative for governments and civic society to enable citizens to
participate in the information society.
Promoting e-Inclusion: Full participation in the information society is necessary for productivity
growth and for the creation of new jobs and services. Thus, digital literacy should be available to all,
including marginalised groups (e.g. older people, people with disabilities, cultural minorities,
unemployed) and should be at the heart of public policies at all levels. ECDL Foundation actively
supports EU initiatives for the creation of a more inclusive information society such as the
awareness-raising “e-inclusion: Be part of it!” campaign, and the ePractice.eu portal, created to
engage the community of e-Government, e-Inclusion, and e-Health practitioners to exchange best
practices and debate policymaking in those fields.
ENDORSEMENTS
ENDORSEMENTS
ECDL Foundation and its network of national operators
are involved in hundreds of projects working with local,
national, and international bodies throughout the world to
deliver digital literacy to the wider public. Here is a small
selection of these projects:
United Arab Emirates
Chile
In line with H.H.Sheikh Mohammed Bin Rashid’s vision, to
The Unlimited Youth project is an ICT
UNCHR
‘Enhance education by using IT’, ITEP (IT Education Project)
fostered educational reform in the region by moving towards e-
training and certification programme for poor
learning and creating an abundance of IT literate students,
and unemployed youth in Chile. Candidates
teachers, administrators and parents. The ITEP project, which
receive a 50 hours ICDL training course and
incorporated the ICDL certification, thus helped to create an IT
literate community.
a test to become ICDL certified. A special
training manual has been developed to
Captain Miriam McCann, Directorate of Communications
and Information Services – Irish Defence Forces
“The ECDL establishes a verifiable standard for everyone who
assure the quality of the training in different
non-governmental organisations (NGOs).
In April 2007, UNHCR initiated a joint project
uses a computer, in either a professional or personal capacity,”
This is a three year programme. Microsoft
with ITU (International Telecommunication
Captain Miriam McCann, Directorate of Communications and
Chile finances 33% of the programme, while
Union) and Coopération Française, in
Information Services told an official Irish Defence Forces
ICDL Chile’s role is to involve other private
publication. “It certifies competence, states the skills attained,
Burundi. The main objectives were to provide
and prepares the individual for participation in the Information
and public partners to finance the rest of the
returnees with high quality IT training, and to
Society.”
project.
enable Burundian returnees from the
Muyinga province to access information and
communication tools.
ECDL Foundation
Certification
Programmes
ENDORSEMENTS
South African Prisons
Italy
In February 2007, Shuttleworth Foundation recommended the
In February 2008, the Region of Valle d’Aosta launched the
International Computer Driving Licence (ICDL) to the
“Un computer in famiglia” initiative, which aims to increase
Department of Correctional Services as one effective tool to
the number of computers and the use of the Internet for
up-skill the ex-offenders and empower them with employment
families in the region. The project targets families with young
opportunities.
children in particular, and helps them develop computer skills
and to use their newly acquired skills in a productive manner.
Egypt – Representative of the Ministry of Communications
The project provides a grant of €700 (partially financed by the
and Information Technology
European Social Fund) to any family legally resident in Valle
“The Egyptian government has signed an
d’Aosta with a child aged between 11 and 17 years old, for
agreement with ECDL Foundation in May
the purchase of a computer with Internet capability. The 6,500
beneficiaries will also receive a free copy of the e-Citizen kit,
2006 in which the Egyptian government
distributed in partnership with AICA (Associazione Italiana per
would like to have at least one million
l’Informatica ed il Calcolo Automatico).
Egyptians ICDL certified over 5 years.”
e-Sri Lanka Project
In November 2002, the Government of Sri Lanka launched “eSri Lanka”, a national development initiative, with the
objective of using Information and Communication
Technology (ICT) to foster social integration, peace, economic
growth and poverty reduction. In 2005, as part of the e-Sri
Lanka project, the Government agreed to sponsor 10,000
ICDL examinations for state employees and 100,000 e-Citizen
examinations for Sri Lankan citizens.
ECDL FOUNDATION CERTIFICATION PROGRAMMES
ECDL Foundation’s end-user certification
programmes are made up of modules that
set the standard for computer proficiency
appropriate to users’ and organisations’
needs, from introductory modules for
beginners to advanced modules for power
users of applications. ECDL Foundation
also offers professional programmes for
ICT practitioners.
CERTIFICATION PROGRAMMES
Introdutory Modules
ECDL / ICDL Modules
ECDL / ICDL Advanced
Modules
EqualSkills
Concepts of Information and
Communication Technology
(ICT)
Word Processing
e-Citizen
Using the Computer and
Managing Files
Spreadsheets
Word Processing
Database
Spreadsheets
Presentations
Using Databases
ECDL Foundation’s certifications are:
• Internationally-recognised
Presentations
• Implemented according to strict quality assurance standards
• Suitable for all skills levels
• Up-to-date, relevant and in line with market needs and technological advancements
• Vendor-neutral: our certifications are not tied to any one brand of software and are designed to
Web Browsing and
Communication
enable people to gain skills that can be used in any appropriate software environment
• Supported by a range of training options and materials, suited to the training needs / schedule of
the candidate
CAD
Image Editing
Web Editing
Health
ECDL FOUNDATION CERTIFICATION PROGRAMMES
INTRODUCTORY PROGRAMMES
ECDL / ICDL is the international
ECDL / ICDL PROGRAMMES
knowledge of computers to get the
Computers and the Internet are an essential part of everyday life. People who lack the
standard in end-user computer
ECDL / ICDL programmes are for anyone who wishes to become fully competent in the use
most out of the Internet and email by
skills to use computers and the Internet miss out on a valuable resource and run the risk
skills. ECDL / ICDL provides a
of a computer and common applications. Each ECDL / ICDL module provides a practical
explaining the basics of computing
of being left behind. ECDL Foundation offers two single module certification programmes
practical programme of up-to-date
programme of up-to-date skills and knowledge areas which are validated by a test.
and Internet-based communication.
for complete beginners and those with limited knowledge of computers and the Internet.
skills and knowledge.
e-Citizen enables those with limited
Our collective experience in implementing certification programmes across education
EqualSkills – Computers for Beginners
systems and government administrations has demonstrated that for a high level of ICT
EqualSkills is an introduction to computers and the Internet developed for those with no
competence to be achieved a certification of a minimum of seven ECDL / ICDL modules
previous experience. EqualSkills helps to remove the fear of using a computer for
is appropriate. For an individual to achieve a solid base of skills and attain a competent
complete novices by using a simple, non-threatening approach to educating individuals in
level of digital literacy which would enable effective employability, we require that
the basic skills of using a computer, email and the Internet.
candidates complete and attain certification in a minimum of four ECDL / ICDL modules.
Candidates work through a paper-based workbook that consists of simple,
By combining ECDL / ICDL modules appropriate to individual or organisational needs,
straightforward information and exercises. A tutor helps the candidate progress through
tailored certification programmes can be created which enable individuals to engage in a
the workbook and provides individual assistance for questions or problems. On
training programme leading toward a certification in the skills relevant to their personal or
completion of EqualSkills the candidate will be able to send an email, use some simple
professional requirements. The modules are:
applications and surf the web to look for information on news, weather or hobbies.
ECDL / ICDL Module 1 – Concepts of Information and Communication Technology (ICT)
e-Citizen – Internet and email
This module enables candidates to gain an understanding of the different parts of a
Governments and organisations have moved towards the online provision of
computer, as well as some of the key concepts of Information and Communication
information, products and services, changing forever the way we interact with them.
Technology (ICT), such as those relating to networks and security.
This shift presents a challenge for a large number of citizens who currently lack the
necessary skills to access these online services and for the government departments
ECDL / ICDL Module 2 – Using the Computer and Managing Files
and organisations who find that these services are largely underused because people
This module requires candidates to demonstrate knowledge and competence in using
lack the necessary skills set to use them.
the common functions of a personal computer and its operating system. Among other
tasks, candidates will learn to operate effectively within the desktop environment and
e-Citizen enables those with limited knowledge of computers to get the most out of the
how to manage and organise files and directories / folders.
Internet and email by explaining the basics of computing and Internet-based
communication. e-Citizen explains how to use the Internet effectively to communicate
ECDL / ICDL Module 3 – Word Processing
with individuals and groups, retrieve information, and access products and services.
This module enables candidates to demonstrate the ability to use a word processing
This certification programme is suitable for anyone who feels that they lack the
application to accomplish everyday tasks associated with creating, formatting and finishing
necessary Internet skills to engage in and benefit from the information society.
small-sized word processing documents such as letters and other everyday documents.
ECDL / ICDL Module 4 – Spreadsheets
This module enables candidates to understand the concept of spreadsheets and to
demonstrate the ability to use a spreadsheet application. Candidates will understand
and be able to accomplish tasks associated with developing, formatting, modifying and
using a spreadsheet, in addition to using standard formulas and functions, and
demonstrate competence in creating and formatting graphs or charts.
ECDL FOUNDATION CERTIFICATION PROGRAMMES
ECDL / ICDL Module 5 – Using Databases
ECDL / ICDL Module 7 – Web Browsing and Communication
ECDL / ICDL Module 9 – Image Editing
ECDL / ICDL Module 11 – Health
This module enables candidates to understand some of the
The first section on Web Browsing requires candidates to
ECDL / ICDL Image Editing provides the user with an
ECDL / ICDL Health is aimed at users of patient data systems,
main concepts of databases and demonstrate the ability to
understand some of the concepts and terms associated with
understanding of the main concepts underlying digital images
such as doctors, nurses and healthcare support staff. It defines
use a database application. This includes creating and
using the Internet, and to appreciate some of the security
and the fundamental skills required to use an image editing
the skills necessary for staff to operate a health information
modifying tables, queries, forms and reports, and preparing
considerations. In the second section, Communication,
application to enhance images, apply effects, and prepare an
system (HIS) efficiently and securely. It recognises the
outputs ready for distribution, as well as learning to relate
candidates will learn to understand some of the concepts of
image for printing and publishing. By explaining the basics and
importance of educating and empowering the end user at all
tables and to retrieve and manipulate information from a
electronic mail (email), and gain the ability to use email
the specific terms used, ECDL / ICDL Image Editing covers the
levels and for all professions. It builds on and complements
database by using query and sort tools.
software to send and receive messages, and to attach files to
practical skills needed to get the most out of image editing
professional education and practice principles, and generic ICT
mail messages.
software applications.
skills, to cover the increasingly important area where computer
This module enables candidates to demonstrate competence
ECDL / ICDL Module 8 – CAD
ECDL / ICDL Module 10 – Web Editing
in using presentation tools on a computer. Candidates will be
ECDL / ICDL CAD is aimed at second- and third-level
ECDL / ICDL Web Editing offers candidates the opportunity
able to accomplish tasks such as creating, formatting,
students, commencing study in fields related to the
to acquire an understanding of key web publishing concepts
modifying and preparing presentations using different slide
architectural, engineering and construction sectors, who wish
and the core skills required to design, create and maintain a
layouts for display and printed distribution.
to certify their 2D CAD skills to an independent international
static website, without having to commit time and valuable
standard. It is also suited to those who may work in these
resources to a professional-level web design programme.
sectors already in a non-technical capacity and who wish to
Candidates learn a range of web design skills from HTML
acquire or certify 2D CAD skills.
to cascading style sheets (CSS).
systems used in the health sector may challenge both
ECDL / ICDL Module 6 – Presentation
established professional practice and good data management.
ECDL FOUNDATION CERTIFICATION PROGRAMMES
ECDL / ICDL ADVANCED PROGRAMMES
HOW ARE THESE PROGRAMMES DELIVERED?
ECDL / ICDL Advanced programmes are high-level certification programmes made up of
ECDL Foundation’s certification programmes are delivered in 148 countries around the
modules for those who have successfully reached ECDL / ICDL skills levels and wish to
world in 41 different languages to individuals and organisations, using a network of
further enhance their expertise in any one, or all, of four commonly-used computer
national operators, approved test centres, and training providers.
application types: word processing, spreadsheets, databases, and presentations.
National Awarding Body
The ECDL / ICDL Advanced modules give candidates the opportunity to be certified
The national operator in each country implements ECDL Foundation’s programmes
at an ‘expert level’ in the use of these application types, acquiring skills sets over and
against a defined set of procedures, and therefore has the authority to award ECDL
above the routine features of the software. Prospective candidates should ideally have
Foundation certificates in that country.
the ECDL / ICDL certification and / or previous experience using computers and
common software applications.
Approved Test Centres
Testing can only be taken at an approved test centre. ECDL Foundation’s national
ECDL / ICDL Advanced Word Processing
operator is responsible for approving test centres and auditing them on a regular basis
With the ECDL / ICDL Advanced Word Processing certification, candidates can
to ensure they meet ECDL Foundation’s quality assurance standards. Approved test
demonstrate their ability to use the advanced features of word processing applications to
centres are generally within:
enhance their work, improve productivity and save time.
• Schools
• Universities
ECDL / ICDL Advanced Spreadsheets
• Public bodies
The ECDL / ICDL Advanced Spreadsheets certification presents candidates with the
• Government departments
opportunity to bring their spreadsheet skills to an expert level. This allows them to use
• Private training centres
the full potential of the spreadsheet application to produce higher quality management
• Training departments within private corporations
information.
ECDL / ICDL Advanced Database
Most database applications have advanced features that allow for more complex
functions to be carried out to further enhance the quality of the output and save time.
The ECDL / ICDL Advanced Database certification will help candidates get more from
the database application by giving them the skills to use the many advanced tools
available in database applications to better manage and organise structured
information.
ECDL / ICDL Advanced Presentations
The ECDL / ICDL Advanced Presentation certification is a vital tool for candidates who
wish to create effective, high-impact presentations using advanced features and who
need to be able to prove their skills in this area. The ECDL / ICDL Advanced Presentation
certification covers advanced presentation features that will allow the candidate to use
the presentation application to its full potential.
ECDL Foundation
ECDL FOUNDATION CERTIFICATION PROGRAMMES
HOW ARE THESE PROGRAMMES DELIVERED? CONTINUED
Certification
People begin the ECDL Foundation certification process by enrolling in an ECDL
Foundation programme at an approved test centre. Training is provided for each module
prior to taking the test and includes training manuals and e-learning programmes which
have been approved by ECDL Foundation and / or the national operator.
Following appropriate preparation, the candidate sits a test in each module at the approved
test centre. Upon completion of the appropriate number of modules, the approved test
centre informs the national operator and the certificate is awarded to the candidate.
SAMPLE
For Individuals
ECDL FOUNDATION FOR INDIVIDUALS
The ability to use a computer effectively is
an essential life skill. Computer skills enable
people of all ages to understand and use
technology to improve their personal and
professional lives. Certified computer skills
can help the holder’s professional life by
making them more attractive to employers,
while increasing their ability to communicate
and access information and services in their
personal life.
Gaining the skills to understand
WHY GET ECDL FOUNDATION CERTIFIED?
and use computers and / or
ECDL Foundation certification provides objective verification of skills obtained and shows
advancing existing skills are an
that the holder has achieved a recognised standard. It demonstrates competency to
important part of lifelong learning.
potential or current employers, and to oneself, provides proof of skills and increases
confidence through achieving an international standard. All our programmes are vendor
neutral enabling one to train and test their skills using a variety of software applications.
FOR LIFE
Computers have become an essential part of everyday life. Gaining the skills to understand
and use computers and / or advancing existing skills are an important part of lifelong
learning. Computer skills enable social and economical inclusion, which is vital to a healthy
functioning society. ECDL Foundation’s certification programmes are designed to meet the
needs of both younger and older age groups.
Communicate, Connect, Interact
ECDL Foundation’s certification programmes can help individuals communicate, connect,
and interact with friends and family, and also enables them to access a wide range of
information and services that can simplify their life and save time.
Access Information and Services
E-shopping, e-banking and online government services can make routine tasks more
convenient, while accessing electronic news and information ensures that one stays
informed.
Certification provides proof of these skills, and gives the individual the satisfaction of
achieving an internationally-recognised standard.
ECDL FOUNDATION FOR INDIVIDUALS
Employers know that people with
FOR WORK
computer skills are more
In today’s workplace, employers expect job applicants to have computer skills prior to
productive, they use technology to
being hired, and employees with the right skills have the potential to progress further in
communicate more effectively and
their careers. Employers know that people with computer skills are more productive, they
waste less time with IT issues.
use technology to communicate more effectively and waste less time with IT issues.
Certified Computer Skills:
• Make applicants more attractive to potential employers
• Enable employees to be more productive
• Increase the likelihood of career advancement
What Employers Want: Employers know that people with computer skills are more
productive. They are more efficient in carrying out tasks that could otherwise be timeconsuming. They use technology to communicate more effectively and waste less time
troubleshooting IT issues. Employers want employees who are skilled and who will
contribute to achieving the goals of the business in the most efficient, effective, and
productive manner.
WHICH PROGRAMME?
ECDL Foundation’s certification programmes are designed to facilitate the development
of skills for individuals, at beginner, intermediate, advanced, and professional levels.
To read more about each programme, please go to the Certification Programmes
section of this brochure, or visit www.ecdl.org.
GETTING STARTED
To find out more information about how to enrol on one of ECDL Foundation’s certification
programmes and to locate a test centre near you, visit the website of the national operator
which can be located through a drop-down menu on www.ecdl.org.
ENDORSEMENTS
Computer skills enable people of all ages to
understand and use technology to improve
their personal and professional lives. Over
10 million individuals have enrolled on ECDL
Foundation’s certification programmes in 148
countries around the world. Some of their
comments about their experience are on the
following pages.
ENDORSEMENTS
ENDORSEMENTS
Stanislovas Steponavicius, a farmer in Lithuania
Thierry Bouzat , ECDL candidate, France
Elisabetta Macchi, Italy
“Before the course I used to waste a lot of
“When I was made redundant for economic reasons, I joined
“ll conseguimento del diploma ECDL mi ha permesso l’accesso
an ANPE Training Project in order to formalise my knowledge.
al mondo del lavoro nell’area IT di una grande multinazionale
time dealing with financial matters in banks
This project included the ECDL certification. After this training
farmaceutica.” [English: As a consequence of the ECDL
(to make payments to the suppliers, I used
I needed work experience in a company. I had mine in my
certification, I’ve been given access to the world of working –
to complete the forms by hand and to spend
region’s Syndicat Intercommunal (Inter-commune Chamber of
in the area of IT in a large pharmaceutical multinational.]
a lot of time queuing, etc.). I also used to
Commerce). ECDL played a decisive role in my interviews and
enabled me to be recruited. When I had completed my work
Latisha, Pollsmoor Prison, South Africa
complete various declarations by hand and,
experience I was offered the position of I.T. manager in the
“The ICDL course helped me to start believing in myself,
inevitably, I made mistakes; therefore, I had
context of the “Cap Découverte” project. I am convinced that
because now I know that nothing is impossible. The ICDL
this development could not have been achieved without the
course changed my life. I already found myself a job which I
assistance of ECDL at the outset.”
start as soon as I leave this prison.”
Suad, a teacher in Jordan
Olivia Kenneally, Pepsi Co. Ireland, July 2008
“It took me time and effort to learn the ICDL skills, but the
“Excellent course, covered very relevant topics that you could
idea of becoming digitally literate and being connected to the
use in an office.”
to go to the tax office for several times. I
contacted my clients and suppliers on the
telephone or I had to travel to other towns
for meetings. When I found out about the eCitizen course for rural citizens organized in
world made me persistent.”
Piliuona library funded by European
structural funds, which were free of charge
Chrishanda, Pollsmoor Prison, South Africa
“I’ve learned a lot through this ICDL course.
for the participants, my wife and I enrolled
I cannot believe all the knowledge that I’ve gained throughout
on them. Now I can find information about
the training. If I think back on how I didn’t know anything,
milk quality indices of my cattle and I can
I didn’t even know how to turn on the computer, but today
immediately react to the changes in milk
I can proudly say that I know what I’m doing when sitting in
front of the computer.”
quality. As a farmer, I am happy to say that
the Internet helped me to improve the
performance of my direct activity.”
ICDL candidate, Nigerian Federal Civil Service
“I feel more comfortable in trying out different
functions on my computer and my improved
confidence allows me to show other staff
members how to better carry out a task.”
ECDL Foundation
ENDORSEMENTS
Stefan Bogdanovic, Austria who completed the ECDL and
ECDL Advanced programme in association with Vienna’s
Kinder-Krebs-Hilfe (kid’s cancer aid).
“By the time I was ready to take my first
exam I noticed that computer knowledge
was actually useful everywhere: at home, in
school / college and in the office. When I
had finished my ECDL certificate I asked my
trainer about ECDL Advanced. Equipped
with a self-study CD and some training
lessons I mastered also the four ECDL
Advanced tests. I think that the chance to
study for the ECDL certificates diverts
patients from their illnesses and at the same
time it gives them a sound basis for their
future careers. I applied for an internship at
an IT company during the summer break of
the college which I have been able to go to
again. The managers of the company were
impressed with my MS Access and Excel
skills and hired me immediately. During my
internship I could use all the knowledge of
my ECDL training. It had certainly been one
of the best decisions of my life to get the
ECDL certificates!”
In The Workforce
ECDL FOUNDATION IN THE WORKPLACE
Skilled employees enable organisations to
use technology more effectively, leading to
increases in productivity and competitiveness
and ensuring that operational objectives are
achieved more efficiently. ECDL Foundation’s
certification programmes are used to increase
the value of human capital and achieve
productivity gains through developing
competent employees. They have been
widely adopted by all levels and sizes of
organisations – within education systems,
governments (Public Administrations and
Ministries), and commercial organisations
(Small and Medium Enterprises (SMEs) to
large multinationals).
An Italian study on the ‘Cost of
Ignorance’ found that ECDL / ICDL
certification gives a total return on
investment of €2,261 per person
annually as well as 47%
competence increase from
pre-training levels.
WHY ECDL FOUNDATION CERTIFICATION?
Certification provides objective verification of employees’ skills, which enables your
organisation to assess and plan workforce training and ensure that staff skills meet
internationally-recognised standards.
ECDL Foundation certification:
• Defines the set of skills that employees need to be effective
• Provides a means to assess workforce skills and build a training plan
• Proves employees have the skills to carry out their work competently
• Offers a clear measure of the return on investment in training
• Acts as motivation for employees to complete the training
BENEFITS OF DIGITALLY LITERATE EMPLOYEES
Skilled employees work more effectively with the support of technology, thus achieving
specific goals more efficiently and in a shorter time. They can produce professional
quality documents and presentations without support from other staff, carry out
complex calculations, manage emails effectively, understand associated risks and keep
the organisation’s IT systems secure.
Through reducing administrative burdens, improving external and internal
communications and eliminating the lack of skills that can lead to wasted money and
time, digitally literate staff can help your organisation perform at its best.
ECDL FOUNDATION IN THE WORKPLACE
Over 60 governments and ministries
of education around the world have
UNSKILLED
SKILLED
Digitally illiterate employees:
Digitally literate employees:
Spend time trying to find and use a function
that they ‘know’ the application can carry out
Actually know the functions of their
applications and use them to carry out
tasks in seconds
Phone helpdesk / tech support to install
and set up devices and drivers and lose
productivity whilst waiting for assistance
Install devices independently, set it up and
get on with their jobs
Waste time typing individual letters,
envelope labels and other communications
targeted at large groups
Use mail merge in word processing to get
the job done in a short amount of time
Spend a lot of time producing poor quality
documents and presentations, which often
need revision
Produce professional quality documents
and presentations efficiently without
support from other staff
Manually input calculable data into
spreadsheets increasing the risk of errors
Use formulas and functions to efficiently and
effectively carry out complex calculations
Struggle with databases and are ‘afraid’ of
the application
Confidently run queries and generate reports
displaying information that would take time
to produce manually
Have difficulty managing their emails and are
unaware of associated security risks
Manage emails effectively, understand
associated risks and keep the organisation’s
systems secure
To find out more information about ECDL Foundation’s certification programmes for your organisation,
visit the website of the national operator in your country which can be located through a drop-down
adopted ECDL Foundation’s
certification programmes.
GETTING STARTED
ORGANISATIONS THAT HAVE CERTIFIED STAFF
Over 60 governments and ministries of education around the world have adopted ECDL
Foundation’s certification programmes for their employees and / or citizens. International
organisations including the UN, UNDP, UNESCO and USAID support the implementation
of ECDL Foundation’s certification programmes in developing markets. Multinational
companies such as DHL, L’Oreal, Volkswagen and Toyota are just a small selection of
the many commercial organisations that have provided ECDL / ICDL for their staff.
WHICH PROGRAMME?
To read more about ECDL Foundation’s certification programmes and see what
programme would be suited to your organisation, please go to the Certification
Programmes section of this brochure, or visit www.ecdl.org.
menu on www.ecdl.org.
ENDORSEMENTS
ENDORSEMENTS
ECDL Foundation’s certification programmes
have been widely adopted, in 148 countries,
by all levels and sizes of organisations –
within education systems (secondary and
vocational levels), Governments (Public
Administrations and Ministries), and
commercial organisations (Small and Medium
Enterprises (SMEs) to large multinationals).
Here is a selection of testimonials from a few
of the thousands of organisations from
around the world who have adopted our
programmes for their organisations:
Irish Defence Forces
SMEs, Malaysia
The State Department has noted a fall in the number of calls
In November 2006, Small and Medium Industries Development
coming into the IT helpdesk and since deploying the ECDL
Corporation (SMIDEC) announced the official allocation of
certification programme, the vast majority of the remaining
Ringgit Malaysia 1 Million (€200,000) for local SMEs to train
calls now usually involve an appropriate level of complexity
and certify employees of SMEs using the ICDL certification
for the people managing technical and networking issues.
programme.
This change marks an improvement in productivity for a
number of departments within the State Department and the
Defence Forces and the individuals using ICT related
equipment within the Defence Forces.
Minister of Education, Jordan
“Despite the rapid change in technology, adapting it for full
utilisation became a necessity. We have to firmly establish its
fundamentals at schools and link it with the education process
by considering it a vital element in the student’s educational
environment. To proceed along and guarantee the achievement
of this aim, a special technique should be used for the
preparation and the development process. That’s where an
urging demand to train all MOE employees, especially teachers
to get their ICDL certificates arose. Becoming ICDL certified is
the best way to determine the trainee’s knowledge level in IT
and assure his acquaintance of technology fundamental skills
and ability of applying those skills.”
Mercedes-Benz, Germany
“Der ECDL ist keine Zusatzqualifikation
sondern Voraussetzung für die Arbeit im
Unternehmen” [English: ECDL is not an
additional qualification, but a requirement
for the employment in the concern.]
Dr. Michael Gorriz, Chief Information Officer
(CIO) der Daimler AG und Leiter des
Bereichs Information Technology
Management (ITM).
ECDL Foundation
In Education
ENDORSEMENTS
Minstry of Defence, Serbia
Portugal Telecom
“In the defence forces there is no space for experiments,
“We are sure that ECDL / ICDL has helped to create efficiencies
ECDL through international recognition gave assurance that
within the organisation because if our employees understand
what we implement was already checked and evaluated”.
technology better then they can use it more effectively.” Luis
Matos, training consultant, Portugal Telecom, 2005
Toyota Tsuho Africa (Pty) Ltd.
“It is amazing to see the improvement in productivity and
Nigerian Federal Ministry of Education
confidence of the staff who have completed the ICDL,” said
Commenting on the initial success of the
Corrie Hiepner, ICDL Co-ordinator at the Toyota Tsusho
Centre of Excellence. On October 16, 2008, a Representative
ICDL programme with the Federal Ministry
from Toyota Tsusho was quoted in a press release as saying:
of Education, Mrs. Uwen Asoumugha,
“…would recommend it (ICDL) to all companies…”
Director ICT, said “The ability of the ICDL to
Council of Europe, France
measure skills has indeed been proven.
“In order to train certain agents, we train people via e-
Prior to this project, there had been several
learning. We are proposing individual testing and debriefing to
claims to competence and several ICT
encourage a maximum of agents to take the tests. ECDL
certification is intended for users to better their skills and to
competency programmes with no
feel competent in information technology.” Giselle Senator,
demonstrable skills. This programme I
Responsible for IT training
believe will go a long way in standardising
PepsiCo, Ireland
“I have been working with CadCo for the past 8 years; we use
them to meet all our IT training needs, particularly ECDL. The
ECDL programme has been an outstanding success in
Pepsi.” Ruth Rice, Organisation & Management Development
Specialist, PepsiCo Ireland
Axel Springer AG, Germany
“Wir würden es sehr begrüßen, wenn unsere Bewerberinnen
und Bewerber um einen Ausbildungsplatz die ECDL –
iQualifikation bereits in die Ausbildung einbrächten.” Bernd
Schroers, Leiter der Kaufmännischen Berufsausbildung bei
der Axel Springer AG. [English: We would welcome it very
much, if our applicants would include the ECDL qualification
already into their apprenticeship.] Bernd Schroers, Manager
for Vocational Education & Training
competence and further help us achieve
desired goals.”
ECDL FOUNDATION IN EDUCATION
Students with ICT skills will enjoy an enriched
educational experience and will be better
prepared for life, for work, and further learning.
ICT skills enable teachers to use technology
more effectively in the teaching process, thus
achieving educational goals more efficiently,
and in doing so saving time, and increasing
productivity in the classroom.
“Students who are regular
WHY ECDL FOUNDATION CERTIFICATION?
computer users perform better in
Certification provides objective verification of students’ and teachers’ skills, provides
key school subjects.”
a means to measure the quality of training, and increases teachers’ and students’
OECD report 2006. (www.oecd.org)
confidence by achieving an international standard. ECDL / ICDL has become a
standard of digital literacy in many educational systems around the world and has
been widely adopted by ministries of education, for both students and teachers alike.
FOR STUDENTS
Students who use technology as part of the learning process perform better in school,
are more engaged, and are more motivated to learn.
Skills Support Learning
As learning environments evolve, students increasingly need the skills to use technology
tools to support them in their learning. ICT skills enable students to present written work
in an appropriate manner using word processing, and presentation slides to showcase
projects, while spreadsheets are increasingly useful in a number of subjects.
The right skills also facilitate access to information and resources, enabling students to
access a more diverse pool of information from which to draw, including e-learning and
multimedia content. Expanding the student’s knowledge beyond the classroom gives it
more meaning, fosters critical thinking, and promotes a positive attitude to further
lifelong learning.
Improve Communication and Collaboration
Technology is a vital component in helping students to increase their communication and
collaboration skills. It facilitates students learning to work together – an essential life skill.
By developing a comprehensive set of digital skills, students discover how to use
technology to communicate with teachers, and with their peers, to share tasks and work
on group assignments and projects.
Succeed in Life, Work, and Further Learning
Learning computer skills provides students not only with the tools needed to support
their education, it also gives them the skills they need for success in the workplace and
for daily life in the information society.
ECDL FOUNDATION IN EDUCATION
Schools can optimise their return
FOR TEACHERS
on investment in technology by
Computer skills enable teachers and staff to simplify routine tasks and reduce time-
getting maximum value from funds
consuming administrative burdens. Less time spent on administrative tasks leaves
spent on hardware and software
more time to focus on educational goals. Digital literacy can increase productivity by
and by providing cost-effective
enabling teachers to access, share and reuse online educational content and learning
staff development.
tools, better accommodate different learning styles and increase student motivation
through the use of ICT in the classroom.
Save Time
Using software applications to simplify routine tasks relieves teachers and staff from
time-consuming administrative burdens, enabling them to:
• Manage student data electronically in an effective manner
• Receive and correct homework / projects in electronic format
• Communicate with students and parents
• Track and monitor student attendance and performance
• Manage enrolments and disseminate information
Increase Productivity
Less time spent on administrative tasks leaves more time to focus on educational goals.
ICT skills increase productivity by enabling teachers to:
• Access, share, create, and reuse online lesson plans and educational content
• Access multimedia and interactive content to support learning
• Accommodate different learning styles and abilities by varying content
• Increase student motivation through the use of ICT in the classroom
Schools can optimise their return on investment in technology by getting maximum
value from funds spent on hardware and software and by providing cost-effective staff
development.
WHICH PROGRAMME?
ECDL Foundation’s certification programmes are designed to facilitate the development
Communicate Better
of skills for teachers and students at beginner, intermediate, advanced, and
Skills enable teachers and staff to communicate better with students, colleagues, and
professional levels. For more information about each programme please go to the
managers:
Certification Programme’s section of this brochure, or visit www.ecdl.org.
• Share best practices online and increase collaboration within and between schools
GETTING STARTED?
• Communicate with students using email, instant messaging or blogs
To find out more information about ECDL Foundation’s certification programmes in the
• Share curriculum plans with colleagues and staff
education sector in your country, please visit the website of the national operator which
• Enhance professional development and job satisfaction through professional networks
can be located through a drop-down menu on www.ecdl.org.
ENDORSEMENTS
ENDORSEMENTS
ECDL / ICDL has become the de facto
standard of digital literacy in many
educational systems around the world
and has been widely adopted by
educational ministries, for both students
and teachers alike. Here is a selection of
testimonials about the experiences of
teachers and students who have
completed our certification programmes:
Students, Germany
National College, Romania
“Schüler, die an ihrer Schule den ECDL erwerben, haben
“ECDL represents not only a way for everybody to raise the
deutlich bessere Chancen beim Berufseinstieg.”
level of their abilities, but it is also a real chance both for
Projektstudie des Instituts für Bildungsforschung und
students and teachers to obtain an international certification
Erwachsenenbildung an Hamburger Haupt – und
of their computer skills. The students who already got the
Berufsschulen 2008. [English: Students who complete the
ECDL certificate have better employment opportunities as
ECDL in their schools have considerably better chances for
this certificate gives the employer a certain trust in the
the career entry.] Project study performed by the Institute for
employee.” Prof. Diana Nicoleta Chirila – “Octavian Goga”
education research and adult education at secondary and
National College – Sibiu
vocational schools in Hamburg 2008.
Students, Zambia
“I took the last three exams back-to-back
and it feels great to have got my ICDL! I am
really glad it is an international qualification
because I want to be able to study and
work in a number of different countries and
the ICDL is known everywhere – it is a
common currency.” 16-year-old student
Dalyn Capes commenting on his
experience with the ICDL programme.
Baobab College is pleased with the
implementation of the ICDL programme:
“The ICDL is an integral part of the jigsaw
of academic endeavour at the college,”
said Steve Ferguson, Head of Secondary.
ECDL Foundation
Additional
Information
ENDORSEMENTS
Teachers, Jordan
Student, Sri Lanka
Ali, a 34 year old 5th grade teacher, was so proud when he
“100 words are not enough to describe the
passed all 7 ICDL modules. He said, “I now prepare all the
exams using Microsoft Office Word which saves me a lot of
way ICDL impacted me. It’s about a victory
time and effort”. Ali believes that owning the ICDL certificate
I got because of ICDL. Some schools in our
added to his career and increased his skills. Majeda, an 8th
area organised an interschool competition
grade teacher in one of the schools, was also content about
the change made in her teaching career after receiving the
about using software in our daily lives. So I
ICDL certificate. She said, “No more boredom in my classes.
participated in it. Can you believe what
Students enjoy watching the slides I prepare using
happened? Yes, I won. Tears came out from
PowerPoint, and participate actively.”
eyes. I had self-confidence – I knew I could,
Teacher, Sri Lanka
so I faced it fearlessly and bravely. ICDL
“Using my knowledge on ‘Word Processing’ and
completed my life – It gave me everything I
‘Presentation’, I took my Grade six students on a ‘great
voyage’ by computer to the ‘Territory of Grammar’. The
wanted; everything I wanted to fulfil my
applause of the students proved that I steered the vehicle
present; my future. I won because of ICDL.
successfully! ICDL helped me to prove that any boring
ICDL showed me the way to success and it
lesson can be changed into an interesting one if the teacher
has a little bit of dedication. Taking the initiative in using
will show anyone who wants to gain
computer as a teaching aid, I have become a significant
success. It is unlimited to everyone; to rich
member of the staff. The student’s attitude towards the
and poor; to high class and low. Everyone
subject ‘English as a Second Language’ has been changed.
should try ICDL and must watch yourselves
As a result of computer based activities they come to the
class with enthusiasm.” Mrs. Asoka M Peiris.
crying like me.” Sirini Owen Jatasooriya
www.ecdl.org
ECDL Foundation – Brussels
Avenue Roger Vandendriessche 18
B-1150 Brussels, Belgium
Tel: +32 (0)2 772 8251
Fax: +32 (0)2 646 3032
Email: brussels@ecdl.org
ECDL Foundation – Dublin
Portview House
Thorncastle Street
Dublin 4, Ireland
Tel: +353 (0)1 630 6000
Fax: +353 (0)1 630 6001
Email: dublin@ecdl.org
ECDL Foundation – Singapore
1 North Bridge Road
#22-08 High Street Centre
Singapore 179094
Tel: +65 6224 6559
Fax: +65 6224 8123
Email: singapore@ecdl.org