INCREASING SERVICE
EFFICIENCY WITH
MOBILITY
MOTOROLA SOLUTIONS
SORIN IONASCU
AGENDA
TECHNOLOGY
AND MARKET TRENDS
MOBILITY IS
BUSINESS CRITICAL
ENGAGE MOTOROLA
SOLUTIONS
POST & PARCEL
MARKET
TRENDS
GLOBAL TRENDS
Diversification into:
E-Commerce / retail
Financial services (banking)
Mail Revenue is going down
Parcel revenue is increasing
Control shifting from Sender
to Receiver
Cargo Theft
Government services
(passport)
Utilities (bill payment)
POST & PARCEL
CHALLANGES
• Improving route and driver efficiencies in the face of rising fuel costs
• Accelerating profits in the face of squeezed margins and aggressive competition
• Improving staff efficiency and accuracy, minimizing work duplication
• Identifying new revenue streams and value-added services
• Maximizing the lifecycle of the fleet without compromising safety
• Safeguarding cash-in-transit and other high-value consignments
• Proving compliance with driver behavior/rights/safety legislation
• Demonstrating ‘green’ credentials and lowering carbon footprint
TECHNOLOGY
TRENDS
TODAY:
Mobility is considered a different ecosystem.
A LOOK IN TO THE FUTURE:
Will mobility matter in 10 years?
TECHNOLOGY
TRENDS
2014 Strategic technology trends:
Mobile devices diversity and
management
The Era of personal cloud
Software defined anything
Mobile apps & Applications
WEB scale IT
The Internet of Everything
Smart Machines
Hybrid cloud & IT as a Service
broker
Cloud/Client architecture
3-D Printing
*Source: Gartner Top 10 Strategic
Technology Trends for 2014
MOBILITY IS
BUSINESS
CRITICAL
EFFECTIVENESS
EFFICIENCY
PRODUCTIVITY
CUSTOMER
SATISFACTION
EMPLOYEE
SATISFACTION
COMPETITIVE
ADVANTAGE
REVENUE
AGILITY
MOBILITY
BRINGS
CHALLENGES
BUT NOT EVERYONE IS PREPARED
18
%
Percentage of organizations that
have an effective mobility strategy in
place to address current changes in
mobile technology use and adoption.
- IDG
61
%
Of IT organizations lack a
comprehensive forecast of the skills
they need to manage change
- Corporate Executive Board
ENGAGE
MOTOROLA
SOLUTIONS
PAGE 9
GLOBAL MARKET LEADER - POST &
PARCEL
More than 1,000,000 Motorola devices operating in Post & Parcel
USPS
350,000 Motorola Mobile computers & managed service
13,000 Motorola RS507 ring scanners & wearable computers
Fedex
100,000 + Motorola Mobile Computers
26,000 Motorola RS507 ring scanners & wearable computers
UPS
100,000 + Motorola Mobile Computers
26,000 Motorola RS507 ring scanners & wearable computers
RECENT EUROPEAN POST & PARCEL
MOBILE COMPUTER WINS
UK MAIL
ITALIAN POST
NORDIC POST
NORWAY POST
BELGIUM POST
FINLAND POST
TNT EXPRESS
DB SCHENKER
SPANISH POST
AUSTRIAN POST
DHL GERMANY
HERMES GERMANY
GLS GERMANY
HUNGARIAN POST
UPS
2,000
40,000
10,000
12,000
10,000
4,000
2,000
3,000
10,000
5,000
9,000
30,000
30,000
20,000
1,000
28,000
YODEL UK
4300
- MC67
- MC65
- MC65
- MC65
- MC65
- MC65
- MC65
- MC65
- TC55
- MC75
- MC9500
- MC9500
- MC9500
- MC9500
- MC67
- ring scanners and wearable
computers
- MC67’s and 2,064 MC45’s
1. These figures do not represent fleet size they only represent projects recently won projects
2. Some of the above include large managed service contracts as well
THE SUCCESS OF OUR CUSTOMERS’
ENTERPRISE MOBILITY STRATEGY IS TIGHTLY
TIED TO THE MOBILE DEVICE THEY SELECT
MANAGEMENT SOLUTIONS
TRACK AND TRACE
ASSET TRACKING
ROUTE ACCOUNTING
SECURITY
DIRECT STORE DELIVERY
MOBILE PAYMENTS
FLEET MANAGEMENT
WAREHOUSE MANAGEMENT
CROSS-DOCKING AND TRANSFER
We’re enabling sales, delivery and
service professionals with nextgeneration devices and applications,
so they can serve a dynamic new set
of customer demands.
ET1
ES400
MC45
MC55
MC65
TC55
EP10
MC67
MC75
MC95
We’re capturing data from more
sources; verifying, organizing and
mobilizing it, so inventory quickly
turns into revenue, flawlessly.
VC6000
RX4x9
RS507
85x5
HC1
WT41N0
MC21XX
MC3190
MC9200
MC9190-G
XT15
Ni, f
WAP3
VH10
f
VC70
wearable
Industrial Mobility
handheld
vehicle
VC5000
SOLUTIONS TRENDS
NEXT GENERATION DOCUMENT
IMAGING
DETECTING DIMENSIONS USING A
CAMERA ON A MOBILE DEVICE
• DOC CAPTURE Release 2.0
• OCR capabilities
• Document Processing eXtentions
(DPX)
Barcode not
• Box corner
detection
required for
capture
To:
Mr. Foo
RinaPala,
302, Gemba
Street,
Nariya County,
Hawa.
101017.
Fro
Mr. Bar
m:
Dhanapala,
203, Nariya
Street,
Gemba
County,
Hawa.
101017.
Goods received in good
condition
Boxed
border or
contrast
required for
capture
• Label detection
and dimension
calculation
SOLUTIONS TRENDS
TRAILER LOAD CHALLENGES
• Efficiency: trailer space is not efficiently
utilized
• Quality: boxes are not stacked properly
• Feedback: limited visibility to performance &
safety issues
Opportunity: measure & communicate utilization, wall
quality, safety risks, and other performance metrics
in real-time during the load
SOLUTIONS TRENDS
SIGNATURE CAPTURE
PROCESSING
GRAPHOMETRIC SIGNATURE
• Delivery confirmation
• European Directive 1999/93/EC
(European Union)
The signature, printed name delivery address fields are
extracted, compressed, and saved.
The technology allowing digital capturing of manual
signature including necessary biometric characteristics
(pressure, speed, acceleration, curve, delta pressure)
in a way that allows legal authentication of the signing
person. Biometric data in being embedded within PDF
document being signed.
Solution is standards compliant:
ISO 32000-1
ISO-IEC 19794
GPS and timestamp included
Secure
SOLUTIONS TRENDS
FOR
POSTAL & COURIER
•
•
•
•
•
•
•
•
Program a tag on pickup
Update tag with tracking history
Read tag data for inspection
Program Smart Poster at customer
site
Change device settings and
operating profile
Log attendance
Pair with Bluetooth accessories:
Printer, Scanner, Headset.
Read NFC sensor (e.g. temperature
sensor)
WITH MOTOROLA TC55
THANK
YOU