DMACC
Technology
Is only a
Mouse click
away
• From www.dmacc.edu,
click Sign In
• Click Tech Support
Or
• Type in URL
• Click on
Remember
to Sign In
www.dmacc.edu/helpdesk
Documentation on the DMACC Tech Support/Help Desk website
www.dmacc.edu/helpdesk or
www.dmacc.edu/helpdesk
Technical Orientation @ DMACC
DMACC Network User Name & Password

You can access DMACC’s network from any campus location.

Usernames and passwords are generated one to two business days after being accepted at DMACC
or after a request for network access form is received from the hiring manager of a new employee.

The network ID is purged from the system after a student has not attended DMACC for 150 days.
User
Name
Password

The default User Name is your first initial, middle initial and last name

In case of duplicate User Names, a number is added after last name (i.e. efhutton23)

Find Your User Name here: https://secure.dmacc.edu/getuser/getuser.aspx

Your initial password will be the last 4 digits of your DMACC ID number.

For security reasons, it is highly recommended that the password be changed after
initial login.
Change network password from a Campus PC
1.
2.
3.
4.
5.
Log into PC and press Ctrl/Alt/Del
Click Change Password button
Type old password
Type new password
Retype password to confirm and click OK
Access DMACC’s network
from any campus
1. Turn on any computer at any campus location
2. Press Ctrl/Alt/Delete at the prompt
3. Key in your unique User Name & Password
4. Click OK
Web Info System

Use the Web Info System to access or submit information about yourself or your classes: class
information, grades, financial aid, timesheet, leave requests, pay stub, tax forms, etc., etc., etc.
DMACC ID
Number



PIN
Personal
Identification
Number
Access Web
Info System
Your DMACC ID starts with a ‘9’
Get your DMACC ID here:
https://secure.dmacc.edu/getuser/GetDMACCNum.aspx
Your assigned PIN will be sent to you by e-mail or mail
You will be required to change your PIN when you access Web Info System
the first time
 PIN’s must be exactly 6 characters and must contain a combination of letters
and numbers.
 Select and answer 2 Security Questions from a provided list
 Unsure of your Pin? Get PIN here:
https://secure.dmacc.edu/getuser/getpinuser.aspx

1. Move to the DMACC Home Page
2. In the right-hand corner, click Login
3. Select Web Info System
4. Login is located at the bottom of the page
5. Type your DMACC ID Number (90…)
6. Type your PIN
7. Click
Copyright © 2014 DMACC
Page 1 of 5
Sign In to DMACC Tech Support/Help
Desk at www.dmacc.edu/helpdesk to
view video.
http://www.dmacc.edu/helpdesk/
Technical Orientation @ DMACC
Technology Policies and Procedures

It is important that you take precautions to protect the confidentiality of your Web Info system PIN.
Never share it with anyone or post it in any manner. If you believe your account has been
compromised, you should report it immediately to Tech Support at 515-965-7300.

For the complete documentation on DMACC’s Technology Policies and Procedures, refer to
documentation at https://go.dmacc.edu/helpdesk/Pages/policiesandprocedures.aspx.
DMACC Tech Support/Help Desk
Check out the DMACC Tech Support/Help Desk for software/hardware documentation, quick reference
guides, tech training calendar, log in information, etc., etc., etc. (i.e. Outlook, Windows 7, Office 2010
applications, iPad, classroom technology such as the digital presenters (Elmo) and interactive
whiteboards, Banner, My.DMACC, telephone system, etc.)
www.dmacc.edu/helpdesk
Note: Faculty, Staff and Students should
more resources.
to access
DMACC E-mail
Check your e-mail daily!

All employees and currently registered credit students have a DMACC Outlook e-mail account

Easily access your Outlook e-mail from any campus

Easily access your Outlook e-mail from off campus on any computer with an Internet connection
(Webmail)

Easily forward your DMACC Outlook e-mail to another account (i.e. Hotmail, Gmail)
For information regarding Email retention and terminations of email accounts go to
www.dmacc.edu/helpdesk and select Tech Policies & Procedures
Your e-mail
address
Your Outlook e-mail address is the same as your DMACC User Name with
@dmacc.edu at the end (i.e. efhutton23@dmacc.edu)
How to access your Outlook account
 From Any campus
 From Off-campus
Outlook Web Access
1. Start  All Programs  Microsoft Office  Microsoft Outlook or click
Outlook icon located on desktop.
 Tip: Drag Outlook icon to Taskbar to Pin to Taskbar. Or right-click icon
to Pin to Taskbar or Pin to Start Menu.
1. Open Internet Explorer and go to the DMACC Home Page (www.dmacc.edu)
2. Click Webmail
3. Type your User Name & Password,
which is the same as your network
User name & password on campus
4. Click OK
5. Click
 Forward your
DMACC e-mail or
access from Smart
Phone
Copyright © 2014 DMACC
to read and/or send e-mail messages
Instructions for forwarding your DMACC e-mail to another account or accessing
from a Smart Phone are located on the Tech Support web site.


Outlook = Training Documents  Microsoft Office  Outlook
Smart Phone = Training Documents  Smart Phones
Page 2 of 5
http://www.dmacc.edu/helpdesk/
Technical Orientation @ DMACC
DMACC Online


www.dmacc.edu is the DMACC Home Page where anyone may find links and references to
additional information.
my.DMACC.edu, is our internal network where only DMACC staff, faculty, and students may find
links and references to additional information.
My.DMACC or My Site




Access the DMACC internal network from work, home, or anywhere you have Internet access.
If prompted for user name and password, it will be the same as your network login information.
My.DMACC – Pertinent announcements, information and links for DMACC.
My Site – A personal Web page where you can store files in a document library, share information
with other DMACC users, customize links, & more. This is where an instructor can also create an
Instructor Website.
Access
My.DMACC
Access
My Site
1. Move to the DMACC Home Page
2. Click Login
3. Select my.DMACC
1. Move to the DMACC Home Page
2. Click Sign In
3. Click your name and select My Site from the menu
Data storage

You have several options for saving files. No matter the option, you can organize your files in a
manner that works best for you. Delete files you no longer use.

For additional information refer to documentation on the DMACC Tech Support site -- Document
Management @ DMACC
Network drive P


My Site



Hard drive C
daily system backup
may access from any computer on a DMACC campus or when off campus,
access through https://mylab.dmacc.edu.
daily system backup
access these files from home by logging into my.DMACC
100 MB storage.

Personal Documents library = documents saved here may be accessed
from any location – no other user can have access or view these documents.

Shared Documents library = documents saved here may be accessed from
any location but they may also be accessed by any DMACC SharePoint user.
https://go.dmacc.edu/my/default.aspx


User responsible for data backup
Network PC may be re-imaged at any time which will erase the C drive data.
Microsoft Office & Windows 7



The office suite currently used and supported at DMACC is Microsoft Office 2010.
The operating system currently used and supported at DMACC is Windows 7.
For additional resources, refer to documentation on the DMACC Tech Support/Help Desk site @
www.dmacc.edu/helpdesk.
Note: You must sign in to access all documentation.

One copy of the Office software and Windows 7 software may be
purchased at a reduced price by DMACC staff, faculty, and students at any DMACC bookstore and
installed on a personal computer.
Copyright © 2014 DMACC
Page 3 of 5
http://www.dmacc.edu/helpdesk/
Technical Orientation @ DMACC
DMACC Virtual Lab

My Lab is an environment that simulates a network desktop and is accessible from any PC that has
an Internet connection and uses the VMware View Client.

When working within the Virtual Lab environment, you have access to your P drive, DMACC Outlook
email, and some specialized software. You can also access local drives on your home computer but
will not have access to your printer, speakers, or any other peripherals attached to your computer.

The VMware View software program must be installed the first time the
environment is accessed. For complete instructions on how to install the
program, check out the documentation on the DMACC Tech Support Site.

To access the Virtual Lab:
1. On the Desktop, double-click the VMware View Client icon
2. If necessary, enter the Connection Server name:
mylab.dmacc.edu
3. If appropriate, check Log in as current user: DMACC\xxxxxx
4. Click Connect
My Online Learning

Online classes at DMACC are offered through the Blackboard Learning Management System.

For additional information, go to https://go.dmacc.edu/online/pages/welcome.aspx.
Notes:

An online
orientation for new
students will be
available two
weeks prior to the
course start date.

Students will not
be able to access
their Blackboard
class until the day
before the online
credit class begins.

Instructors wishing to web enhance, web blend or teach an online course are required to
complete a Blackboard training course.
Library

The DMACC OneCard, the official College picture ID for credit students, is also
your DMACC Library Card! To use your DMACC OneCard to check out library
books and use library databases, you need to register your card with your
campus library or visit https://go.dmacc.edu/library/pages/welcome.aspx.
Note: Activating your DMACC OneCard does not automatically register your
card with the library. Refer to the back of your OneCard for additional information or visit
https://go.dmacc.edu/onecard/pages/welcome.aspx
Copyright © 2014 DMACC
Page 4 of 5
http://www.dmacc.edu/helpdesk/
Technical Orientation @ DMACC
Banner

Banner is an administrative software application that DMACC uses to maintain student, financial aid,
and human resources information. This program is usually only used by administrative staff and
those in a supervisory position. Click link for additional resources:
https://go.dmacc.edu/helpdesk/Banner%20Related%20Documents/Forms/AllItems.aspx
User Name

Your Banner User Name and your Network User Name are the same

See the information on page 1 for determining your User Name

Password
Access Banner
Your User Name is your first initial, middle initial & full last name, but in case of
duplicate names, a number will be added after the last name (i.e. efhutton23)

Your assigned Banner password will be sent to you by e-mail. Student
employees will receive their Banner password from their supervisor.

Your Banner password does NOT expire – if you forget your password, contact
Tech Support at x7300.
Once Banner is installed:
1. Click Banner Icon on the Desktop
2. Type User Name at prompt
3. Type Password at prompt
4. Click Connect
Banner should already be installed on office machines but if it isn’t:
1. Start  All Programs  DMACC Packages  Ankeny  Banner 
Install Banner.exe. Note: Use Ankeny even though you may be at another
campus location.
Copy Center for Faculty & Staff

Access DMACC’s Copy Center from any campus OR
from off campus for all your copy needs.
1. Open Internet Explorer and go to the DMACC
Home Page (www.dmacc.edu)
2. Click Login
3. Click Copy Center located in the Faculty or Staff listings
or
1. Navigate to the Copy Center home page
@ http://my.dmacc.edu/sites/CopyCenter/default.aspx
Cisco Phone Systems

Check out these links for learning your telephone system:
Model 7940 or Model 7960
http://www.cisco.com/warp/public/779/largeent/avvid/pr
oducts/7960/index_1020.htm
Cisco voicemail at a glance
http://www.dmacc.edu/helpdesk/IP_Phone/unityglance.pdf
User Guide for models 7960 & 7940
http://www.dmacc.edu/helpdesk/IP_Phone/6040ug.pdf
Copyright © 2014 DMACC
Page 5 of 5
http://www.dmacc.edu/helpdesk/
Student Network Login Help

Instead of the student contacting DMACC Tech Support when having problems logging into the network
the first time, DMACC faculty can often assist the student with the process and avoid frustration and
confusion.

New students who have registered for credit classes will have a User Name and default password to log
into campus computers, the Blackboard Learning Management System, and My.DMACC.

This account is created 1-2 business days after the student has been accepted at DMACC.

The User Name is the first initial, middle initial and last name of the student. In case of duplicate User
Names, a number is added after last name (i.e. efhutton23)

The default password is the last four digits of their DMACC ID and is initially sent to the student by e-mail
or mail.

Since instructors can access their student’s e-mail address and DMACC ID through Web Info System, it is
very easy for an instructor to assist the students in logging into the network the first time.

Please contact Tech Support at 515-965-7300, email techsupport@dmacc.edu or go to
www.dmacc.edu/helpdesk if you need further assistance.

For security reasons, Tech Support will not give out generic logins for DMACC computers.
Find User Name and/or DMACC ID through Web Info System
1. Log into Web Info System
2. Under Faculty and Advisors, click on Summary Class List or Detail Class
List
3. Select the Term
4. Select the CRN for the course the student is enrolled in
DMACC ID
Number
In the Summary Class List or Detail Class List
User Name
In the Summary Class List or Detail Class List
5. Make note of the last four digits of the student’s ID number
6. Click the student’s name to navigate to more information about student
7. Scroll to bottom of the screen and click the ‘Student E-mail Address’ link

The User Name is the same as the beginning of their DMACC e-mail address
i.e. efhutton23@dmacc.edu so the User Name is efhutton23
Find User Name through Outlook Properties
User Name
1. Open Outlook and click New Message
2. Click To and locate the student’s name in the Global Address
Book by typing in the student’s last name, comma and then
first name. (i.e., Hutton, Eric)
3. Right-click on student’s name and select Properties
4. The user name will appear in the Alias: field
Copyright © 2013 DMACC
Page 1 of 1
http://www.dmacc.edu/helpdesk/
Syllabus Templates
 Your syllabus is an important part of your course.
o
o
o
o
Clear expectations can help improve student success.
The transferability of a course is often dependent on the syllabus.
If a student should appeal his/her grade in your course, the syllabus will be a key source document.
Submit a copy of your syllabus to your dean’s or provost’s office.
 Two syllabus templates have been approved by the Academic Standards Commission, Deans, and Executive
Vice President of Instruction and are available for all DMACC faculty to use in their classes.
o Syllabus Template – Text Block Format
o Syllabus Template – Table Format
 These templates are created as MS Word templates (.dotx or .dot) and can easily be edited and customized
to fit the instructor’s needs. Choose the format that best applies to you and once your syllabus is created,
it is very easy to recreate for the next term by making a few changes. Be aware however that web links are
always changing so it would be a good idea to review your syllabus against the current template at least
once a year.
 The templates are saved in the Teacher’s Toolbox on the DMACC Tech Support/Help Desk website at
http://go.dmacc.edu/helpdesk. You must ‘Sign In’ in order to see the documentation.
 After you click a template from this site, click Save at the prompt and select the desired folder for saving
your own syllabus document. If you receive a message regarding whether or not this file is coming from a
trustworthy source, click Yes and then click Edit Document to open and save the template. If you share the
syllabus electronically with your students, consider saving it in a .pdf format. This can easily be done if
using Word 2007 or Word 2010.
 The Syllabus Addendum
contains links to additional
information such as Policy &
Procedures, Academic
Achievement Center, Add/Drop
Dates, Blackboard information,
Financial Aid, Library
information, etc. DMACC is
required by law to provide
some of the information on
this page to students and your
course may be the only way
they will get it. Please
remember to include the
addendum as part of your
syllabus.
Contact Tech Support at 515-965-7300, email techsupport@dmacc.edu or go to www.dmacc.edu/helpdesk for further assistance.
Copyright © 2013 DMACC
Page 1 of 2
http://www.dmacc.edu/helpdesk
Syllabus Templates
Templates Available
(Addendum not shown below)
Text
Block
Format
Just click in
the Click &
type areas
to replace
text with
your
information.
Table
Format
Copyright © 2013 DMACC
Page 2 of 2
http://www.dmacc.edu/helpdesk
Our students are immersed in a daily life full of iPods, computers and other technological
advances. Our teaching styles should reflect this change in the classroom by making technology
and multimedia applications an integral part of the learning environment.
Our classrooms are being updated with some of the latest and greatest technical devices and
learning how to use these devices can be an effective educational tool.
To effectively use the technology in the classroom, consider the following:
 Educate yourself and practice using it BEFORE using it in the classroom.
 Consider integrating several pieces of technology.
 Example: Use a digital presenter to capture zoomed in objects and then by
using the software from the SMART Board or TeamBoard, create a slide to
hide portions of the screen to be revealed at your discretion when presenting
the lesson. Convert the slide into a pdf version and email to your students.
 Create an action plan to deal with technical glitches. Know other things to
try or who to call.
 View technology breakdowns as an opportunity to involve the students in a
problem-solving activity.
 Always have a Plan B, just in case.
 Realize that you won’t be able to integrate technology into your teaching materials
overnight. Consider ‘building to’ and ‘building on’ your lesson materials more each semester.
Instructor
Computer
1. Turn on instructor computer.
2. Press Ctrl/Alt/Delete at the prompt.
3. Key in your unique User ID & Password.
 User ID = first initial, middle initial and last name
 Password = initially sent to you by mail but can be changed by you
 Passwords are case sensitive
 For problems, email techsupport@dmacc.edu or call 965-7300
 To look up DMACC ID or reset password, go to www.dmacc.edu/helpdesk
4. Click OK.
Data Projector
 Data projectors are usually hung from the ceiling and controlled by
using a classroom controller.
 Brand of data projector varies from room to room.
IMPORTANT: Always turn off the data projector when not in use.
Each bulb costs between $325 to as much as $600.
Never use
projector switches
to power on/off or
to adjust zoom.
Technology in the Classroom
 Use a classroom controller to turn on/off the data projector.
Note: When turning off, refer to message that appears on screen.
 Power Off = press the power button again.
 Projector is shutting down. Press any key to cancel.
Page 1 of 8
Copyright  2013 DMACC
Classroom
Controllers
Extron Controllers
A
 Video equipment in the classroom may be controlled by any of the
following:
 Remote control
 Extron control box installed on instructor’s desk
 Control box on wall (either located by interactive whiteboard or by light
switch)
Note: Classroom Equipment Guides are usually placed in the instructor’s workstation
area and may also be downloaded from www.dmacc.edu/helpdesk. Sign in  Training
Documents  Classroom Technology  General area. Guides vary depending upon
the digital presenter (document camera/Elmo) model installed in classroom.
Section A:
 Display On/Off – turns projector on and
off. Tip: If blinking, wait until the blinking
B
stops before pushing another button.
C
Section B:
 LAPTOP/PC switches the view between the
computer and a laptop (if connected)
 DOC CAM switches to view image on data
presenter
 VCR/DVD switches to view DVD or VCR
video
 AutoSync button will readjust the screen.
Tip: This button is being replaced with a
Display Mute switch which will act as a toggle
switch between blacking out the display or
showing the display.
D


Notes:
At this time, Extron controllers are gradually
being installed in various classrooms so may not be
available on all campuses.
We are also now installing
touchpanel displays on some
campuses. Refer to
documentation called
‘Touchscreen Controller
Classroom Guide’.
Presenters Mouse
Presentation Remote
Wireless Presenter’s
Mouse
Section C:
 DVD & VCR Control area is used to switch
from DVD to VCR plus other functions
related to DVD/VCR
Section D:
 Control Volume or control from Bose
Control Pod
 As there are many names for this device, in
summary, it is a device that acts as a wireless
mouse and pointer as well as a multimedia
remote control. Depending upon the product,
it can be used to:
 Navigate through a PowerPoint presentation
 Used as a laser pointer
 Used as a thumb drive or storage device
 Used to control a media player such as Windows Media Player to
control the volume, pause/play or stop the player, mute the sound
 There are many types and models of presentation remotes and the
price varies widely. These may be purchased at your local office
supply store or for guidance, contact techsupport@dmacc.edu.
Technology in the Classroom
Page 2 of 8
Copyright  2014 DMACC
Digital
Presenters
 A data presenter:
 can be used as an audiovisual tool to project printed materials, such as
textbooks, educational materials, and student papers
 can project three dimensional objects, such as a model or tool, so that all
participants can focus on the same portion at the same time
 may have the abiity to project slides and X-ray files
 may have the ability to be used as a scanner to save an image as an
electronic file
often referred to
as an ELMO or
Document Camera
 Several brands of digital presenters (often referred to as an Elmo or
document camera) are installed in our classrooms.





Samsung UF-80 DX (use with installed software program)
Samsung UF-80ST (use with installed software program)
Samsung SDP-950
Samsung SDP-860
Canon RE-350
IMPORTANT: Always turn off the digital presenter when not in use.
Note: User manuals are available for each data presenter on the DMACC
TechSupport/Help Desk website at www.dmacc.edu/helpdesk. Click
the ‘Click Here to Sign In’ button and then go to Training
Documents  Classroom Technology  Digital Presenters
(Elmo)to locate documentation.
DVD/VCR
Players
Combo Unit
 DVD/VCR players are controlled by using the classroom controller.
1. Turn on and log into instructor computer.
2. Turn on data projector.
3. Turn on unit and insert DVD disk or VCR tape.
4. Press appropriate button on classroom controller to toggle from:
 Computer to Video Input or RGB (computer) to Video Input
Note: If when playing a DVD through the computer and the sound doesn’t
work or is choppy, try using the ‘Intervideo WinDVD’ program instead of
“Windows Media Player.’
Room Lighting
Master Power
Units
 Some rooms may have two light switches which allow the user the turn
off the front lights for better viewing of the screen.
 In some classrooms, the equipment is plugged into a master power unit.
If there is no power to the PC, Digital Presenter, etc., verify that Power
Unit is turned on.
Refer to the
area of the DMACC Tech Support/Help Desk website for additional
documentation on how to use a Sympodium, SMART Podium, Interactive Whiteboard, Digital Presenter
(Elmo) and view Classroom Equipment Guides.
Technology in the Classroom
Page 3 of 8
Copyright  2014 DMACC
Microsoft
Windows 7
 The operating system currently used and supported at
DMACC is Windows 7.
 The office suite currently used and supported at
DMACC is Microsoft Office 2010.
Office 2010
 For additional resources, refer to documentation on the
DMACC Tech Support/Help Desk website @ www.dmacc.edu/helpdesk.
 If teaching in a classroom or working on an office computer that has not
been upgraded yet, please contact DMACC Tech Support at 965-7300.
 One copy of the Windows 7 and Office 2010 software may be
purchased at a reduced price by DMACC staff, faculty, and students at
any DMACC bookstore and installed on their personal computer.
Interactive
Whiteboards
1. To use an interactive whiteboard, turn on instructor’s computer and
turn on data projector.
Note: There is no on/off switch on an interactive whiteboard. It will
automatically be on if computer and data projector is on and software is
installed.
 DMACC is currently using two different kinds of Interactive
Whiteboards: SMART Boards and TeamBoards.
 They both perform the same functions but in a different way.
Note: Know which board you will be using.
 The SMART Board has a pentray at the bottom of the screen that
consists of four color-coded slots for pens and an eraser that can be
picked up.
 The TeamBoard has a toolbar called the ‘ActionBar’ that appears along the
bottom of the board.
 Use an Interactive Whiteboard:
 as a touch screen
 to annotate or write on the screen
 to capture the annotations into PowerPoint or into a software program
called ‘SMART Notebook’ or ‘TeamBoard Draw’ and then convert into a pdf
to email to students.
 for other options such as a screen shade, spotlight, highlighting tools,
shapes, clipart, hyperlinks, etc., etc., etc.
Note: Please
avoid using dry
erase markers on
an interactive
whiteboard.
Note: The software program for each board may be downloaded onto any
office or home computer so that classroom material may be prepared when
away from the board.
 For each interactive whiteboard, refer to documentation on the DMACC
Tech Support/HelpDesk website.
 Refer to the Tech Training calender for ‘SMART Board Basics’, ‘SMART
Notebook 11’ or ‘TeamBoard Basic’ classes.
https://go.dmacc.edu/helpdesk/Pages/trainingcalendar.aspx
Note: Request training times or departmental training at techtraining@dmacc.edu
Technology in the Classroom
Page 4 of 8
Copyright  2014 DMACC
Sympodium or
SMART Podium
Pen Displays
 The Sympodium or SMART Podium Pen Display uses the same
technology and software program as the SMART Board interactive
whiteboard. SMART Board software must be installed and running in
order for the Sympodium to function.
 DMACC is currently using three different kinds of pen displays:
Sympodium ID370, Sumpodium DT770 and SMART Podium 500
series.
 Sympodium ID370 and SMART Podium 500:
 You must use the tethered pen. A pen touch is equivalent to a
mouse click. A double-tap is equivalent to a double-click.
 Use the tethered pen and pen tools to write or draw in digital ink
Be careful not to
over any application.
damage the LCD
 Sympodium DT770:
screen.
 Use the tethered pen OR your finger like a mouse. A pen touch
 Do not use any organic
or finger press is equivalent to a mouse click. A double-tap is
solvent or even mild
equivalent to a double-click.
detergent to clean the

Use the pen tools to write or draw in digital ink over any
screen. Clean with an
anti-static cloth or a
application.
slightly damp cloth wet
 You cannot use your finger AND the tethered pen at the same
with water only. Wipe
time. If the pen is in its pen recess, the Sympodium detects
with a light amount of
contact between any object and the interactive screen. If the
pressure and do not
pen is removed from the pen recess, it will ONLY detect contact
make the surface wet.
between the pen and the interactive screen.
 Do not scratch screen.
 Refer to additional documentation on the DMACC Tech
 Do not push against it
with a strong force and
Support/Help Desk website called ‘Notebook Software’ or
avoid intensive shock
consider attending a class on ;SMART Board Basics’ and ‘SMART
to the display.
Notebook 11’.
USB Flash Drive
(Thumb Drive, Jump
Drive
Travel rive, Pen Drive)
 USB flash drives are storage devices integrated with a USB
interface. They are typically small, lightweight, removable and
rewritable. Flash drives have replaced the floppy disk because they
are more compact, faster, hold more data, and are more reliable.
 They vary in storage ability and may be purchased at any office
Icon
supply store or retail center.
 When plugged into any USB port, it will
Notification Area
be recognized as ‘new hardware’ and an
icon will appear in the Notification Area in
the lower right corner of your screen.
 Always properly remove the USB drive from your computer.
1. Make sure no files on the USB drive are in use.
2. Click the Safely Remove Hardware icon located in the
Notification Area.
 A list of devices will appear. Click on the item that matches
your USB flash drive. It is safe to remove when you see the
‘Safe to Remove Hardware’ balloon.
Technology in the Classroom
Page 5 of 8
Copyright  2014 DMACC
Student
Response
System
 A Student Response System (SRS) is a tool used to promote active
learning in the classroom. Students respond to questions posed by the
instructor using a small handheld keypad that looks like a TV remote
control.
 A SRS allows the instructor to:
 engage students through interactive question and answer sessions
 get individual responses from hundreds of students at once
Clicker
i>clicker
 collect instant feedback from every one of his/her students.
 instantly assess students' understanding of the subject matter
Interactive Response
System
 A SRS allows students to:
 participate actively in class
 volunteer answers and opinions in class without fear of intimidation
or embarassment
 get instant feedback on how well they are understanding the
material
 see how they are measuring up to the rest of the class
 Student Response System (SRS) software:
 polls students, tabulates the student responses and displays the
results back to the class in graphical form.
 There are many types of Student Response Systems on the market.
A couple that are currently being used by instructors at DMACC are:
 I>clicker
www.iclicker.com
 Pulse 360 (RF)
 www.einstruction.com

 Students have several options as to how they obtain a device.
 Purchase new
 Purchase used
 Rent
 The devices vary from campus to campus and from instructor to
instructor so check with your department chair, dean or provost for
additional information.
Tech Training @ DMACC
Take Time to Save Time by attending Tech Training classes:



Make Windows 7 Your BCF (Best Computer Friend)

Gradebooks Made Easy
Classroom Equipment Demonstrations
Specialized (Animations in PowerPoint, Mail Merge,
lots of Excel classes, MLA/APA Style Papers in
Word, etc.)




Working with Folders and Files in Windows 7

Movin’ On Up to Office 2010
Nuts & Bolts (Word, Excel, PowerPoint)
Creating & Developing Your Instructor Website
Open Labs to work on Instructor Website or
SMART Board exercises
 Email techtraining@dmacc.edu to let them know of your needs or request campus offerings.
Technology in the Classroom
Page 6 of 8
Copyright  2014 DMACC
Using the DMACC Tech Support/Help Desk
Accessing DMACC
Tech Support/
Help Desk
 Perform any of the following:
 Open your internet browser and
go to www.dmacc.edu/helpdesk
 From the DMACC Home Page
( www.dmacc.edu ) , click
Sign In and then Tech Support.
Or, once on the Tech Support site,
click

Call 7300 or 515-965-7300 if off campus.
Using DMACC
Tech Support/
Help Desk
Note: Refer to
Technical
Orientation @
DMACC to learn
more about
email, file
storage options,
Web Info
System, etc.
 If not already ‘Signed In’, click the ‘Click Here to Sign In’ button to access more information
 Browse for topics by clicking the links in the column at the left
or
 Call or email DMACC Tech Support for assistance
Important Note: Please give as much information as possible.

Contact Information (name, extension number or
phone number where you can be reached, email address)

Location (campus, building #, room #)

Problem (hardware, software, media, etc.)

If equipment (name of device, model #, last 5 digits of device UPC code if available)

Brief description of problem. Please be as detailed as possible and try to use appropriate
terminology. Don’t just say “Not working” or “It’s Broke.”
Technology in the Classroom
Page 7 of 8
Copyright  2014 DMACC
Troubleshooting
Always, always, always turn off the data projector when not in use or at end of class period in order
to prolong the life of the bulb/lamp.
Never,
ever try to fix the equipment yourself.
Contact your campus network system analyst or call Tech
Support at 515-965-7300.
Never remove any equipment from the classroom or pull equipment out of carts.
When the data projector is turned off, the whiteboard will also be turned off.
Always properly log off of the instructor’s computer. If you don’t log out, anyone has access to data on
your P drive and full access to your email account.
If leaving your computer for a short amount of time and not wanting to log out and then log back in,
temporarily lock your work station by completing the following steps:
1. Press and hold Ctrl + Alt + Delete for Windows Security or Task Manager to appear.
2. Press Spacebar or click on ‘Lock Computer’.
3. To unlock, press Ctrl + Alt + Delete and enter network password.
Volume Control using the Bose Control Pod
1. If volume does not work, tap the control pod one time so the light on top is green.
If light is gold, the volume is turned off.
2. To adjust the volume, rotate the black ring – clockwise to increase volume, counter
clockwise to decrease volume.
If hardware is not functioning correctly:
1. Shut computer completely down and restart.
2. If still a problem, contact Tech Support at 7300 or appropriate campus Network Systems Analyst.
Note: Refer to “Using the DMACC Tech Support/Help Desk” for additional instructions.
If software program is not functioning correctly:
1. Shut computer completely down and restart.
2. If still a problem, contact Tech Support at 7300 or appropriate campus Network Systems Analyst.
Note: Refer to “Using DMACC Tech Support/Help Desk” for additional instructions.
If equipment is not functioning correctly, contact Tech Support or your campus Network Systems Analyst.









Ames Hunziker Center - Contact Tech Support @ 515-965-7300 or email techsupport@dmacc.edu.
Ankeny Campus – Contact Tech Support @ 515-965-7300 or email techsupport@dmacc.edu.
Boone Campus –Contact Michael Le @ 515-433-5045 or email mhle@dmacc.edu.
Carroll Campus – Contact Christie Whitaker @ 515-792-8324.
Newton Campus – Contact Daryn McComb @ 641-791-1712 or
email damccomb@dmacc.edu or tell staff at the front desk.
Perry VanKirk Career Academy -- Contact Tech Support @ 515-965-7300 or
email techsupport@dmacc.edu.
DMACC Southridge Center - Contact Tech Support @ 515-965-7300 or email
techsupport@dmacc.edu.
Urban Campus – Contact Urban Tech Support @ 515-248-7227 or email
urbanhelpdesk@dmacc.edu.
West Campus – Contact Blayne Miller @ 515-633-2428.
Important Note: If your campus Network Systems Analyst is not available, contact
Tech Support @ 515-965-7300 or email techsupport@dmacc.edu.
Technology in the Classroom
Page 8 of 8
Copyright  2014 DMACC
Microsoft®
Outlook 2010
Quick Reference Card
To fully utilize all the features of Outlook, it is recommended that you use
when on campus. Access
Outlook by clicking on the Desktop Icon. Outlook Webmail is a way to access your DMACC email when not on campus.
The Outlook 2010 Screen
Quick Access Toolbar
Title bar
Navigation Pane
Reading Pane
Minimize
Ribbon
Close button
Help
File tab
Ribbon
Contains mail-related folders like your Inbox,
Sent Items, and Search Folders. Use the
Favorites section at the top of the pane for easy
access to frequently-used folders.
Click to
collapse
To Do Bar
Navigation
Pane
Enables you to view and schedule
appointments, event, and meetings. View
shared calendars and compare calendars by
To Do Bar viewing them side-by-side.
Store and keep track of addresses, phone
numbers, and e-mail addresses.
Status Bar
zas
Messages
People
Pane
Zoom
The Fundamentals
Mail: Basics
 The File tab menu and Backstage view contain commands
 To Create a New Message:
for working with a program’s files, such as Save As, Save
Attachments, Close, New, and Print.
 To Check for New Messages: Click the
Send/Receive All Folders button or
press F9.
 To Preview and Print a Message:
1. Click the New E-mail button in the
New group of the Home tab on the
Ribbon. Or, press Ctrl + N.
2. Enter the e-mail address(es) in the To:
box, or click the To button to use the
Address Book.
3. Click the Cc: or Bcc: buttons and
enter the e-mail address(es) for whom
you want to send copies of the
message.
4. Enter the subject of the message in
the Subject box.
5. Enter the text of your message in the
text box.
6. Click the Send button.
Click the File tab and select Print, or
press Ctrl + P.
 Message Indicators:
Message has not been read.
Message has been read.
File is attached to the message.
Message has high or low
importance.
 To Minimize the Ribbon: Click the
Minimize Ribbon button on the Ribbon.
Or, press Ctrl + F1. Or, right-click a tab  To Reply to a Message: Select/open the
message, click the Reply button, type
and select Minimize Ribbon from the
your reply, and click the Send button.
contextual menu.
 To Forward a Message: Select/open the
 To Change Account Settings: Click the File tab and select
message, click the Forward button, enter
Open. Click the Account Settings button.
the e-mail address(es) in the To field,
 To Change Program Settings: Click the File tab and select
enter comments in the Body area, and
Options.
click the Send button.
 To Get Help: Press F1 to open the Help window. Type your
 To Delete a Message: Select the
question and
message and press the Delete key.
press Enter.
 To Open a Message: Click a message
Refer to Outlook 2010 – What’s New Quick
to view it in the Reading Pane or doubleReference Card for basic Outlook 2010 information
click the message to open it.
such as Conversation View, Quick Steps, etc.
Outlook Quick Reference © 2010 CustomGuide
Organize to-do lists, track task progress, and
delegate tasks.
Notes: Use like electronic Post-It® Notes to write
down information.
Folder List: Displays a list of all your Outlook
folders.
Shortcuts: Add shortcuts to folders and
locations in Outlook for quick access.
Keyboard Shortcuts
Save
Preview and Print
Undo
Cut
Copy
Paste
Check Spelling
Check for Mail
Save, Close,
and Send
Reply
Reply to All
Address Book
Help
Switch Between
Applications
New Item
Search
Ctrl + S
Ctrl + P
Ctrl + Z
Ctrl + X
Ctrl + C
Ctrl + V
F7
F9
Alt + S
Ctrl + R
Alt + L
Ctrl + Shift + B
F1
Alt + Tab
Ctrl + N
Ctrl + E
Refer to Office 2010 – What’s New
Quick Reference Card for basic Office
2010 information.
Go to www.dmacc.edu/helpdesk for additional Outlook 2010 information.
Mail: Advanced Tasks
 To Attach a File to a Message: Click the Attach Item button in the Include
group of the Message tab in the Message window.
 To Preview an Attachment: Click the attachment in the message preview in
the Reading Pane.
 To Open an Attachment: Double-click the attachment in the Reading Pane.
The file opens in its default program.
 To Flag a Message as a To-Do Item: Right-click the message, select Follow
Up from the contextual menu, and select a flag. Or, click the flag icon on
the message. Or, select the message, click the Follow Up button on the
Standard toolbar and select a flag.
 To Categorize a Message by Color: Click the Quick Click icon on the
message. Or, right-click the message, select Categorize from the contextual
menu, and select a color category. Or, select the message, click the
Categorize button in the Tags group of the Home tab on the Ribbon, and
select a flag.
 To Recall a Message: Open the Sent Items folder. Double-click the
message, click the Actions button in the Move group of the Message tab on
the Ribbon, and select Recall This Message. Choose to delete the message
or replace the message with a new one in the dialog box and click OK. You
can only recall a message if you are using MS Exchange Server and the
recipient has not opened it.
 To Resend a Message: Open the Sent Items folder. Double-click the
message, click the Actions button in the Move group of the Message tab on
the Ribbon, and select Resend This Message. Edit the message and
recipients as necessary and click Send.
 To Create a Contact Group: Click the New Items button in the New group
on the Ribbon and select More Items > Contact Group. Click the Add
Members button in the Members group on the Ribbon, select a name in the
list, click the Members button, and repeat for each name to be added. Click
OK, then click Save & Close in the Actions group of the Contact Group tab.
 To Create a Signature: In the message window, click the Signature button in
the Include group of the Message tab on the Ribbon, select Signatures, and
create the new signature.
 To Change a Message’s Options: In the message window, click the
Options tab on the Ribbon and click the More Options dialog box
Launcher. Here you can specify: if the message is important or sensitive;
importance or sensitivity of the message; if you want to add voting buttons to
the message; where replies should be sent to; if you want a read receipt; and
if you want to encrypt the message or delay its delivery.
 To Move a Message to a Different Folder: Select the item, click the Move
button in the Move group of the Home tab of the Ribbon, and select the
destination folder. Or, click and drag the item to a different folder in the
Navigation Pane.
 To Turn On the Out of Office Assistant: Click the File tab, select Info and
click the Automatic Replies button.
 To Save a Message as a Draft: Click the Save button on the Quick Access
Toolbar in the message window. The message appears in the Drafts folder.
 To Create a New Rule: Click the Rules button in the Move group of the
Home tab on the Ribbon and select Create Rule.
 To Manage Rules: Click the Rules button in the Move group of the Home tab
on the Ribbon and select Manage Rules and Alerts.
Calendar
Contacts
 To Open the Calendar: Click the Calendar button in the Navigation Pane.
 To Open Contacts: Click the Contacts button in the Navigation Pane.
 To Change Views: Click a view option in the Arrange group on the Home
tab, or click the View tab and select an option there.
 To Change Views: Click a view option in the Arrange group on the Home
tab, or click the View tab and select an option there.
 To View a Specific Date: Click the date in the Date Navigator, or click and
drag to view a set of consecutive dates.
 To Create a New Contact: Click the New Contact button in the New group
on the Home tab or press Ctrl + N.
 To Schedule an Appointment: Click the New Appointment button in the
New group on the Home tab or press Ctrl + N.
 To Create a New Contact Group: Click the New Contact Group button in
the New group of the Home tab on the Ribbon. Click the Add Members button
in the Members group on the Ribbon, select a name in the list, click the
Members button and repeat for each name to be added. Click OK, then click
Save & Close in the Actions group of the Contact Group tab.
 To Schedule a Recurring Appointment: Click the New Items button in the
New group on the Ribbon, and select More Items > Recurring
Appointment.
 To Schedule a Meeting: Click the New Meeting button in the New group on
the Ribbon. Add recipients and meeting details and click Send.
 To Schedule an All Day Event: Click the New Items button in the New group
on the Ribbon and select All Day Event.
 To Reschedule an Item: Click and drag the item to a new date and/or time
on the Calendar. Or, double-click the item to open it, make your changes, and
click the Save & Close button in the Actions group on the Ribbon.
 To Edit an Item: Click the item to view the Calendar Tools contextual tab. Or,
double-click the item, make your changes, and click the Save & Close button
in the Actions group on the Ribbon.
 To Delete an Item: Select the item and press Delete. Or, select the item and
click the Delete button in the Actions group of the Appointment tab on the
Ribbon.
 To Search the Calendar: Click in the Search box in the upper right corner, or
press Ctrl + E. Type search keywords and press Enter.
Outlook Quick Reference © 2010 CustomGuide
 To Edit a Contact: Double-click the contact and make your changes.
 To Find a Contact: Type your search text in the Search Contacts field or
press Ctrl + E. Or, click the Find a Contact field in the Find group on the
Home tab, enter your search text and press Enter.
 To Delete a Contact: Select the contact and press Delete.
Tasks and To-Do Items
 To Open Tasks/To-Do List: Click the Tasks button in the Navigation Pane
and select To-Do List or Tasks in the Navigation Pane.
 To Create a New Task/To-Do Item: Click the New Task button in the New
group on the Home tab or press Ctrl + N.
 To Complete a Task: Click the Mark Complete button in the Manage Task
group on the Ribbon, or click the task’s check box in Simple List view.
 To Delete a Task: Select the task and press the Delete key. Or, click the
Delete button in the Delete group of the Home tab.
Go to www.dmacc.edu/helpdesk for additional Outlook 2010 information.
Microsoft®
Outlook Webmail 2010
Quick Reference Card
Outlook Webmail is a way to access your DMACC email, calendar, contacts and tasks when not on campus.
Because all functions are not available in the web version of Outlook, it is recommended that you use
when on campus.
The Outlook Webmail 2010 Screen
Inbox Toolbar (click buttons or click
list arrows for more options)
Check
Messages
Reply, Reply
All, Forward
Navigation Pane
My Site Options
Find
Someone
Open another
mailbox
Sign Out
Help
Instant
Search
Navigation
Pane
Reading
Pane
(displayed at
right)
Conversation
View turned
on
Inbox
Click to expand or
collapse Conversation
(right-click
Arrange by: to
turn
Conversation
View on or off)
 To Log In to DMACC Outlook Webmail:
1. Open your Internet browser and go to www.dmacc.edu.
2. Click
.
3. Type your User name and
Password, which is the same
as your network User name &
Password.
4. Click
.
 To Sign Out of Webmail: Click the Sign Out button in the upper-right
corner of the window and close your browser window.
 To Change Program Settings: Click the Options button and choose the
settings you wish to change.
 Out of Office notice
 Signature setup (This signature is different than the one used in Outlook
when on campus.)
 Message format such as font, show Bcc, etc.
 Message options such as how to handle new mail notifications, empty
Deleted Items folder when signing out, spelling options, etc.
 Set up synchronization with Mobile Phone
 Junk E-Mail settings or block senders
 Calendar setup options, etc.
Note: Some settings may also affect your on-campus Outlook account.
 To Reset Your Password: Click the Options button and select the Change
Your Password link. Complete the fields as directed and click Save.
Warning: This will also be changing your DMACC network password.
 To Close out of Options: Click My Mail
 To Get Help: Click the Help button and select Help. Type your question in
the Search box and press Enter. Or browse the help topics to find the topic.
Outlook Quick Reference © 2010 CustomGuide
Enables you to view and schedule
appointments, event, and meetings. View
shared calendars and compare calendars
by viewing them side-by-side.
Store and keep track of addresses, phone
numbers, and e-mail addresses.
Organize to-do lists, track task progress,
and delegate tasks.
zas
Program Basics
Contains mail-related folders like your
Inbox, Sent Items, and Deleted Items
Folders. Use the Favorites section at the
top of the pane for easy access to
frequently-used folders.
Mail: Incoming Mail
 Message Indicators:
Message has not been read.
File is attached to the message.
Message has been read.
Message has high or low importance.
 To Preview or Read a Message: Click a message to view it in the Reading
Pane. Or, double-click the message to open it in a new window.
 The default is for the Reading Pane to display to the right of the Inbox. Click
the View button on the toolbar to turn it off/on or to right.
 To resize the Reading Pane, point to the left border of the Reading Pane
and when the pointer becomes a double-headed arrow,
click and drag
the border to resize.
 Message Window Toolbar
 To Reply to a Message: Click the Reply button in the Preview Pane or open
the message and click the Reply button. Click Send. Reply All will reply to
sender and all recipients.
 To Print a Message: Double-click the message to open it in its own window.
Click the Printable View button on the Message Window toolbar. Choose the
print settings in the Print dialog box and click Print.
 To Preview an Attachment: Click the Open as Web Page link in the Reading
Pane. Use the buttons in the window to navigate through the different pages in
the document. Note: This feature does not work for all attachment file types.
 To Open or Save an Attachment: Click the attachment name link in the
Reading Pane, or the preview “Open as Web Page” window. Click Open or
Save. The file opens in its default program.
Go to www.dmacc.edu/helpdesk for additional Outlook 2010 information.
Mail: Incoming Mail (cont.)
Mail: Outgoing Mail
 To Forward a Message: Click the Forward button in the Preview Pane or
 To Create a New Message:
open the message and click the Forward button. Enter the e-mail address(es)
in the To box, enter comments in the Body area, and click Send.
 If desired, enter a new subject line and/or enter additional text.
 To forward the message as an attachment, click the arrow below the
Forward button and select Forward as Attachment from the menu.
 To Save a Draft of a Message: Create the message and then click the Save
button on the toolbar. Click the Close button to close the message window.
 To send the message, locate the message in the Drafts folder. Doubleclick the message to open the message window. Click Send.
 To Delete a Message: Select the message. Press the Delete key, click the
1. Click the New button on the Inbox toolbar. Or, press Ctrl + N.
2. Enter the e-mail address(es) in the To: box, or click the To button to use
the DMACC Global Address Book.
3. Click the Cc: or Bcc: buttons and enter the e-mail address(es) for whom
you want to send copies of the message.
4. Enter the subject of the message in the Subject box.
5. Enter the text of your message in the text box.
6. Click the Send button.
 New Message Toolbar
Delete button, or right-click and select Delete from the menu.
 The deleted item will appear in your Deleted Items folder. To bypass the
Deleted Items folder hold down the Shift key when pressing Delete and
say Yes when asked if the item should be permanently deleted.
 To Attach a File to a Message: Create a new message and click the Attach
 To Work with Folders: In the Navigation Pane, right-click the folder and
select the desired action from the menu. (New Folder, Move, Copy, Delete,
Rename, Add to Favorites, Create New, Mark All as Read, Empty Folder,
etc.)
button
on the Standard toolbar. You may also turn on „Always check
spelling before sending‟ in Webmail Options.
Right-click the underlined word and select a corrected word from the menu,
select Ignore or select Ignore All.
 To Create a New Folder: In the Navigation Pane, right-click the folder you
want to place the new folder in. Select Create New Folder. Enter a name for
the new folder, Press the Enter key.
 To Sort within a Folder: Navigate to the folder you would like to sort. Click
the arrow on the Arrange By column heading and select the desired sorting
arrangement from the menu.
 To Move a Message to a Different Folder: Select the message, click the
Move button in the toolbar and select Move to Folder. Select the destination
folder and click Move. Or right-click and select Move from menu. Or drag to
desired folder. Ctrl + drag will copy the message.
File button in the New Message toolbar. Click the Browse button to locate
and select the file you wish to attach. Click Attach.
 To Check Spelling: Create a new message and click the Check Spelling
 To Email an Entire Class: (Faculty only)
1. Click the New button on the Inbox toolbar. Or, press Ctrl + N.
2. Click the
button to use the DMACC Global Address Book.
3. In the Search field, type in the CRN # and click the Find button or press
Enter. A list of Members will be displayed in the right pane.
4. Click the
button.
5. Click OK and continue to create the message.
Note: You may also email an entire class by typing in the
CRN-Term@dmacc.edu. Ex: 15019-201201@dmacc.edu.
 To Format Text: When creating a new message or replying to a message,
use the buttons on the Formatting toolbar to change font type, size, color, etc.
Mail: Advanced Tasks
 To Turn On Automatic Replies (Out of Office Assistant): Click the
Options button and click the Organize E-Mail tab on the left. Click the
Automatic Replies tab and complete the time period and message fields as
necessary. Click Save. Click My Mail to return to Inbox.
 To Set Message Priority: In the new e-mail message window, click the
 To Search: In the program window, enter key words to search the current
folder or click the list arrow to include additional folders. Click
for
Advanced Options. Click
to start the search. Click
to clear the
search.
Importance: High or Importance: Low button on the Standard toolbar. Or,
click the Options button, click the Importance list arrow, and select a level of
 To Flag a Message as a To-Do Item: Click the
Right-click flag icon for more options.
importance.
 To Categorize a Message by Color: Click the Quick Click icon on the
message. Click elsewhere to close Category menu. Multiples may be applied
but only 3 will appear in Inbox pane. Categories may also be assigned to
Calendar, Contact or Task items.
 To Add a Read or Delivery Receipt: In the new e-mail message window,
click the Options button on the toolbar. Click the Request a delivery receipt
for this message and/or the Request a read receipt for this message
check box. Click OK. You will receive a message in your Inbox when the
message is delivered or read.
 To Create a Signature: In the program window, click the Options button and
click the Settings tab on the left. Click the Mail tab and create the signature in
the E-mail Signature section. If you wish, click the Automatically include my
signature on messages I send check box.
 To Add a Signature to an E-mail Message: In the e-mail message window,
click the Insert Signature button
,
 To Customize the Formatting Toolbar: In the e-mail message window, click
the Customize button at the right end of the
Formatting toolbar. Click the check box
next to each command you wish to add to
the toolbar. Click elsewhere to close the list.
Outlook Quick Reference © 2010 CustomGuide
flag icon on the message.
 To Create a New Rule By Example: Right-click the message on which you
want to base the rule and select Create Rule. Set the rule criteria, click Save.
Note: It may be easier to create Rules in the Outlook client when on campus.
 To Create a New Rule From Scratch: Click the Options button and select
Organize E-Mail tab. Click the New button, set the rule criteria, click Save.
 To Manage Rules: Click the
Options button and select Organize
E-mail. Select a rule;
click the Details button to edit
the rule or click the Delete
button to delete it.
 Right-click new messages,
folders, buttons, etc. for
additional options.
Go to www.dmacc.edu/helpdesk for additional Outlook 2010 information.
Calendar
Contacts
 To Open the Calendar: Click the Calendar button in the Navigation Pane.
 To Open Contacts: Click the Contacts button in the Navigation Pane.
 To Change Views: Click a button on the toolbar to view Month, Week, Work
Week, Day and Today views.
 To Create a New Contact: Click the New button on the toolbar, or press Ctrl
+ N. Or in the Reading Pane, right-click the sender name and select Add to
Contacts from the contextual menu. Enter contact information such as name,
job title, phone numbers, address, etc. Click Save and Close when finished.
 To View a Specific Date: Click the date in the thumbnail calendar.
 To Schedule an Appointment:
1. Click the New button on the toolbar, or press Ctrl + N.
2. Enter a description of the appointment in the Subject box.
3. Enter a location in the Location box.
4. Enter or select start and end dates and times.
5. Optional: Check the Reminder box and click the options arrow to select a
reminder time.
6. Optional: Enter and format additional text in the message box.
7. Optional: To make the appointment recurring, click the Recurrence
button on the toolbar. Select recurrence options and click the OK button.
8. Click the Save and Close button.
Tip: To quickly schedule an appointment, double-click the time you want in
the Calendar view.
 To Schedule an All Day Event: Click the All day event check box when
setting up an appointment.
 To Reschedule an Item: Click and drag the item to a new date and/or time
on the Calendar. Or, double-click the item to open it, make your changes, and
click the Save & Close button on the toolbar.
 To Edit an Item: Double-click the item, make your changes, and click the
Save & Close button on the toolbar.
 To Delete an Item: Select the item and press Delete. Or, right-click the item
and select Delete from the contextual menu.
 To Schedule a Meeting: Click the New button list arrow and select Meeting
Request. Add recipient names in the To: box or click the To button to use
the DMACC Global Address Book. Use the Scheduling Assistant if
necessary. Add meeting details and click Send.
 To Use the Scheduling Assistant: After adding the recipient names, click
the Scheduling Assistant tab. The attendees busy time will be displayed in
the timelines. At the bottom of the Suggested Times pane, select a time
when all attendees will be available. Click the Appointment tab. Click the
Send button.
 To Respond to a Meeting Request: Click the Mail button in the Navigation
Pane. Double-click the meeting request to open it in its own window. Click a
response button to respond to the meeting request.
 To Add a Contact from an Email: Select the message from the contact you
wish to add. In the Reading Pane, right-click the name of the contact and
select Add to Contacts from the menu. The Contact window opens so that
more information may be added. Click Save & Close.
 To Create a New Contact Group (Distribution List): Click the New button
list arrow and select Group. Enter a group name. Click the Members button
and select names from the DMACC Global Address Book or from your
Contacts list. Double-click a name or click the Members button to add name
to Member selections: field. Repeat for each name to be added. Click OK,
and then click the Add to Group button. Click Save & Close.
 To Edit a Contact or Contact Group: Double-click the contact or contact
group and make your changes.
 To Find a Contact or Contact Group: Type your search text in the Search
Contacts field. Or, click the Find Someone field in the program window,
enter your search text and press Enter.
 To Delete a Contact or Contact Group: Select the contact and press Delete.
 To Send a Message to a Contact or Contact Group: Double-click the
contact or contact group you want to send a message to. Click the New
Message to Contact button on the toolbar.
Enter a subject in the Subject box and a message in the Message box. Click
Send to send the message. Click Close to close the Contact window.
Tasks and To-Do Items
 To Open Tasks: Click the Tasks button in the Navigation Pane.
 To Create a New Task/To-Do Item: Click the New button on the toolbar, or
press Ctrl + N.
 To Update a Task: Double-click the task you want to update. Enter updated
percentage of completion information. Click the Save & Close button.
 To Complete a Task: Click the Complete check box next to the task. Or,
right-click a task and select Mark Complete from the contextual menu.
 To Cancel a Meeting you have created: Right-click the meeting you want to
cancel and select Delete from the menu.
 To Delete a Task: Select the task and press the Delete key. Or, click the
 To Cancel a Meeting you were Invited to: Right-click the meeting you want
to cancel and select Delete from the menu..Select whether you want to send
a response to the organizer. If you chose Yes, enter reply text and click the
Send button.
Working with Conversations
 To Reschedule a Meeting: You can only reschedule a meeting that you
have created. In the Calendar, double-click the meeting to open it. Make
changes to the date or time and click the Send Update button.
 To Create a New Calendar: You can now create separate calendars for
specific types of appointments. For example: create a calendar for personal
appointments to keep separate from your DMACC calendar. In the Calendar,
right-click the My Calendars shortcut in the Navigation Pane. Select Create
Calendar. Enter a name for the new calendar and press the Enter key. Tip:
Check the box next to each calendar you want to view in the Navigation Pane
to view calendars side by side.
Outlook Quick Reference © 2010 CustomGuide
Delete button on the toolbar.
When Conversation View is enabled, Outlook groups messages with the same
subject into conversations. If the subject of a message is changed, then that
message becomes a new conversation.
 To turn on or off Conversation View: Right-click Arrange by: in the Inbox
Pane and check or uncheck Conversation.
 To view a conversation: Click the arrow next to a conversation to expand or
collapse the conversation.
. Not only will you see all
messages from various folders but it also lets you view the relationship
between messages. The most recent message appears at the top of the list.
 To ignore a conversation: Click the arrow next to the Delete button on the
toolbar and select Ignore Conversation. This will move all current and future
messages that are part of a selected conversation directly to your Deleted
Items folder. When you receive a message from an ignored conversation, it
is delivered to your Deleted Items folder.
Go to www.dmacc.edu/helpdesk for additional Outlook 2010 information.