SMART
TEAM
SCHOOL
OF
MANAGEMENT
2008
TRAINING
CALENDER
No.
Course
Title
Leadership
&
influence
1
The
Art
of
Leadership
and
Management
2
Change
Management
3
Building
High
performance
teams
4
The
Art
of
Influencing
Banking
&
Finance
1
Introduction
to
Retail
Banking
2
Introduction
to
Money
markets
3
Introduction
to
Foreign
Exchange
4
Marketing
in
a
banking
environment
5
Introduction
to
Credit
Markets
6
Introduction
to
Wealth
Management
Sales
&
Marketing
1
101
Tips
for
online
marketing
success
2
Strategies
and
skills
for
successful
selling
3
Developing
essential
skills
in
customer
handling
and
management
skills
in
call
centre
operations
4
Strategic
Marketing
5
Customer
Relationship
Management
6
Marketing
for
non‐marketers
Human
Resource
Management
&
Development
1
Conducting
effective
performance
appraisals
2
Team
leadership
–
creating
high
performance
team
3
Conducting
effective
training
needs
analysis
4
Techniques
of
hiring
&
firing
5
How
to
ace
an
interview
Information
Technology
1
Basic
Office
skills
2
Blogging
as
a
business
3
Web
2.0
&
harnessing
the
internet
for
business
Customer
Service
1
Developing
a
customer
focused
Course
ID
LI0001
Course
Fees
$250
Duration
(Days)
2
LI0002
LI0003
LI0004
$250
$250
$85
2
2
1
BF0001
BF0002
BF0003
BF0004
BF0005
BF0006
$250
$250
$250
$250
$250
$150
2
2
2
2
2
1
SM0001
$85
1
SM0002
$85
1
SM0003
$250
2
SM0004
$250
SM0005
$200
SM0006
$175
2
2
2
HR0001
$85
1
HR0002
$85
1
HR0003
$85
1
HR0004
$85
HR0005
$85
1
1
IT0001
IT0002
IT0003
$85
$85
$150
1
1
2
CS0001
$85
1
2
3
4
strategy
for
excellent
service
The
heart
&
art
of
delightful
customer
service
Telephone
skills
with
the
Customer
in
mind
Managing
customers
for
repeated
sales
Excellent
service
leadership
Building
self
confidence
5
6
Sustainability
–
Going
Green
1
Learning
for
a
sustainable
future
2
Reducing
your
carbon
footprint
Project
Management
1
Unlock
the
secret
to
successful
project
management
2
Fundamentals
of
project
management
Communication
skills
1
Effective
negotiation
2
Etiquette
and
essentials
of
email
writing
3
Basic
written
&
spoken
English
(12
lessons
4
Business
English
(12
lessons)
5
Business
Mandarin
(12
lessons)
5
Effective
report
writing
6
Effective
presentation
skills
Insurance
&
Financial
Planning
1
Financial
Planning
2
Introduction
to
General
Insurance
Others
1
Franchising
2
Retailing
3
Personal
Grooming
4
Body
language
5
Visual
Merchandising
6
Everything
you
need
to
know
in
the
stock
market
7
Everything
you
need
to
know
for
unit
trusts
8
Everything
you
need
to
know
in
the
property
market
9
Media
advertising
10
Getting
funding
for
your
business
CS0002
$85
1
CS0003
$175
2
CS0004
$175
2
CS0005
CS0006
$200
$175
2
2
SG0001
SG0002
$85
$85
1
1
PM0001
$200
2
PM0002
$200
2
CM0001
$85
CM0002
$85
1
1
CM0003
$270
CM0004
CM0005
CM0006
CM0007
$350
$350
$85
$150
1
2
IF0001
IF0002
OR0001
OR0002
OR0003
OR0004
OR0005
OR0006
$150
$85
$85
$85
$85
$85
$85
$85
2
1
1
1
1
1
1
1
OR0007
$85
1
OR0008
$85
1
OR0009
OR0010
$85
$85
1
1