Timely Administrative
Hiring Trends
2013
SALARY
GUI DE
table of Contents
A timely message from our Managing Director..........................................................3
Taking a moment to understand the Salary Guide.....................................................4
Timely information on hiring .......................................................................................5
Top skills for today and tomorrow...............................................................................7
Remuneration expectations..........................................................................................8
Administrative salary tables Brisbane...................................................................................................................10
Melbourne...............................................................................................................11
Perth.........................................................................................................................12
Sydney .....................................................................................................................13
Glossary of job descriptions........................................................................................14
Timing is everything: 8 signs you need to add staff.................................................18
Don’t delay becoming an employer of choice...........................................................19
Time is money: Let OfficeTeam save you both..........................................................20
Tools to help you along the way................................................................................21
Staffing help when you need it..................................................................................22
Your complete recruitment solution...........................................................................23
All trademarks contained herein are the property of their respective owners.
2013 Salary Guide officeteam.com.au
A Timely message from our
managing director
Having superior staff in place can play a key role in staying
competitive in any economic climate. Today’s administrative
professionals must not only be adept at meeting their basic
responsibilities, they should also go above and beyond to adapt
to changing business conditions, workloads and staffing levels. It’s
not always easy to find the right individuals to fulfil these demands.
Employers today are being more selective about their hiring needs and want administrative
candidates who meet their exact requirements. To attract the right people, your aim should not
be to generate a large volume of CVs, but rather to attract CVs from high quality professionals.
In order to do this, it is beneficial to have a reputation for paying your employees competitively.
To help you maintain appropriate remuneration levels for your administrative staff, we are
pleased to provide the 2013 OfficeTeam Salary Guide. It not only gives you the most current
salary trends, the Guide also shares insights into current hiring conditions and effective staffing.
We hope you find the 2013 Salary Guide a useful tool. For additional resources and information
about our services, please visit www.officeteam.com.au or contact one of our consultants.
Sincerely,
David Jones
Managing Director, Asia Pacific
Robert Half
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2013 Salary Guide officeteam.com.au
Taking a Moment to Understand the Salary Guide
The 2013 OfficeTeam Salary Guide gives you instant access to the latest salary data and hiring
trends obtained from the people who understand recruitment in the administrative field
best. It can help you plan budgets, navigate today’s hiring environment,
benchmark salaries against other Australian organisations and set
remuneration levels for new employees.
Our information sources include:
• Market observations from our recruiting professionals
who specialise in the administrative field and make
hundreds of temporary and permanent placements
each year
• Insights from our senior managers
• Independent research we conduct regularly among
senior human resources (HR) executives in the region
• Our comprehensive analysis of current and future hiring trends.
Our Salary Guide includes projected average salary ranges for office and administrative support
positions in Australia. The salary ranges represent average remuneration only because factors
such as seniority, skills and industry can impact pay levels. Bonuses, incentives and other forms
of remuneration, such as benefits and pension schemes, are also not taken into account.
We recognise that salary ranges may vary by industry and are influenced by other factors such
as hard-to-find skill sets. Please speak with one of our OfficeTeam consultants to discuss specific
factors affecting your organisation.
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2013 Salary Guide officeteam.com.au
timely information on hiring
Companies know that having the right team of administrative professionals supporting their
needs is critical to success. These employees not only provide behind-the-scenes assistance with
projects but also are on the front lines interacting with key business contacts and staff.
While the administrative job market slowed in late 2012, a number of sectors are growing
and the hiring outlook is cautiously optimistic this year. Eighty-three percent of HR executives
polled in an OfficeTeam survey expressed confidence in their company’s growth prospects when
compared to last year.
Compared to last year, how
confident are you in your
company’s growth prospects
for the forthcoming year?
17%
Not at all confident
23%
Very confident
60%
Somewhat
confident
Source: survey of 200 senior HR executives in Australia.
The mining and resources industry in Western Australia and Queensland, which has seen a drop in
global coal prices, continues to experience demand for skilled administrative talent. In New South
Wales hiring is growing in pharmaceuticals, education, engineering/infrastructure, not-for-profit
and technology sectors. Victoria is seeing the most activity in the utilities and healthcare sectors.
While many companies are keeping staffing levels stable due to hiring freezes, those who are
hiring are being selective about which candidates they bring on board. Hiring managers are
looking for talented, proven job candidates who will be able to make an immediate impact on
day one, and they are taking their time to ensure they find the right fit.
Despite today’s large applicant pool, those who wait too long to make job offers are still at risk of
losing top candidates to other employers. The most sought after administrative professionals are
always in demand, and research indicates multiple offers are an emerging recruitment challenge.
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2013 Salary Guide officeteam.com.au
Which of the following recruitment challenges is
your company currently facing?
Hiring freeze
39%
Slow decision-making
Long interview process
28%
24%
Increased levels of approvals
Low / uncompetitive benefits packages
13%
29%
Multiple offers
Low / uncompetitive remuneration
21%
39%
19%
Counteroffers
Source: survey of 200 senior HR executives in Australia. Multiple responses permitted.
Many employers are turning to specialised recruitment firms for help in locating both
permanent and temporary administrative professionals with the right mix of skills, abilities
and qualifications. Companies are increasingly embracing temporary arrangements to help
maintain productivity during workload peaks and troughs. This strategy also can be a useful
way to evaluate prospective employees before extending permanent employment offers
thereby reducing the risk of costly hiring mistakes.
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2013 Salary Guide officeteam.com.au
top skills for today and tomorrow
Initiative: Clock watchers need not apply. Now more than ever,
companies look for highly motivated self-starters with strong, relevant skill
sets that allow them to make an immediate and positive impact with little
hand holding.
Technical expertise: Employers expect administrative candidates to
be familiar with the latest software applications. Microsoft Office proficiency
is essential. Many companies also seek more specialised knowledge, such as
familiarity with software like SAP, MYOB and InDesign.
Communication skills: Administrative professionals are often the
first point of contact for internal and external customers, partners and
vendors. As a result, it’s imperative that support staff have strong verbal and
written communication skills. They also must be able to interact effectively
with professionals at all levels of an organisation.
Industry expertise: Learning the ins and outs of an industry –
whether it’s healthcare, mining or not-for-profit – can take a great amount
of time and training. Administrative professionals with knowledge of
particular industry’s unique technologies, terminology and practices typically
have an advantage over less experienced applicants.
Which traits are most important for employees looking to earn a promotion?
Work ethic
60%
Communication skills
44%
Leadership skills
41%
Team player
33%
Results-driven
25%
Ambition
21%
Adaptability
20%
Technical skills
14%
Source: survey of 200 senior HR executives in Australia. Multiple responses permitted.
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2013 Salary Guide officeteam.com.au
Remuneration expectations
Regardless of how the broader economy is faring, employees expect to be paid fairly for their
contributions. As conditions become competitive for the best professionals, it becomes even
more essential for managers to know the latest remuneration trends in order to attract and
retain top talent.
In an OfficeTeam survey of 200 senior HR executives across Australia, more than half (56 percent)
reported they expect salaries to increase for administrative professionals this year.
12-month outlook
for administrative
salaries:
33%
to stay
the same
12%
expect salaries
to decrease
55%
expect salaries
to increase
Managers are likely responding to shifting demands from job seekers. The same percentage of HR
executives expecting to raise salaries (56 percent) said that administrative candidates’ remuneration
expectations have increased compared to a year ago. Only 5 percent said the remuneration
expectations of administrative professionals have decreased.
The survey also found that hiring managers are entering job offer negotiations with a flexible
mindset. More than half (52 percent) of HR executives said they are more willing to negotiate
salary with top administrative job candidates than a year ago. Only 8 percent said they never
negotiate salary.
The majority (60 percent) have no plans to adjust overall bonuses in 2013, though. Only 27 percent
of HR directors are expecting to increase bonuses for administrative professionals.
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2013 Salary Guide officeteam.com.au
Compared to one year ago, how have administrative candidates’
remuneration expectations changed?
Increased greatly
Increased somewhat
Stayed the same
Decreased somewhat
Decreased greatly
9%
46%
40%
4%
1%
Compared to 12 months ago, how willing are you to negotiate salary with
top administrative job candidates?
Much more willing
21%
Somewhat more willing
31%
No change
38%
Less willing
3%
I never negotiate salary
7%
12-month outlook
on administrative
bonuses:
60%
Expect bonuses to
stay the same
26%
14%
Expect
bonuses to
decrease
Expect bonuses to
increase
Source: survey of 200 senior HR executives in Australia. Note: totals in charts do not equal 100% due to rounding.
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2013 Salary Guide officeteam.com.au
Salaries in Brisbane
Position Title
2013
% change *
Administrative Assistant
$43,000 - $53,000
0.00%
Administrative Coordinator
$46,000 - $62,000
0.00%
Contracts Administrator
$60,000 - $86,000
0.70%
Document Controller
$50,000 - $77,000
1.60%
Executive Assistant
$58,000 - $87,000
0.70%
Marketing Assistant
$42,000 - $60,000
1.00%
Office Manager
$58,000 - $86,000
0.00%
Personal Assistant
$53,000 - $77,000
0.00%
Project Administrator
$50,000 - $70,000
4.30%
Project Coordinator
$57,000 - $80,000
5.40%
Receptionist
$43,000 - $58,000
0.00%
Secretary/Team Secretary
$50,000 - $64,000
3.60%
Facilities Office Coordinator
$46,000 - $58,000
0.00%
File Clerk
$36,000 - $43,000
0.00%
Mail Room Clerk
$37,000 - $46,000
0.00%
Audio Typist
$45,000 - $58,000
7.30%
Data Entry Clerk
$40,000 - $50,000
4.70%
Word Processing Clerk
$42,000 - $52,000
2.20%
Claims Administrator
$44,000 - $56,000
7.50%
Customer Service Manager
$68,000 - $96,000
0.60%
Customer Service Representative
$43,000 - $53,000
5.50%
Customer Service Team Leader
$48,000 - $62,000
5.80%
Outbound Telesales Consultant
$40,000 - $56,000
2.10%
Human Resources Administrator
$45,000 - $58,000
2.00%
Human Resources Coordinator
$60,000 - $75,000
0.00%
Recruitment Assistant
$55,000 - $80,000
0.00%
Superannuation Administrator
$45,000 - $60,000
4.00%
Administrative
Office Services
Data Entry
Customer Service/Call Centre
Human Resources
Please note, the ranges above represent average base salaries and do not include superannuation, bonuses or any other
benefits. Factors such as seniority, skills and industry can impact pay levels as well. * YOY change compared with 2012 salaries.
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2013 Salary Guide officeteam.com.au
Salaries in Melbourne
Position Title
2013
% change *
Administrative
Administrative Assistant
$45,000 - $55,000
2.20%
Administrative Coordinator
$48,000 - $65,000
0.95%
Contracts Administrator
$55,000 - $65,000
5.10%
Document Controller
$60,000 - $75,000
3.20%
Executive Assistant
$65,000 - $90,000
3.30%
Marketing Assistant
$45,000 - $65,000
3.80%
Office Manager
$60,000 - $90,000
3.00%
Personal Assistant
$60,000 - $80,000
3.70%
Project Administrator
$55,000 - $70,000
4.20%
Project Coordinator
$60,000 - $80,000
3.70%
Receptionist
$40,000 - $60,000
2.00%
Secretary/Team Secretary
$50,000 - $65,000
2.20%
Facilities Office Coordinator
$50,000 - $60,000
1.90%
File Clerk
$38,000 - $45,000
1.60%
Mail Room Clerk
$40,000 - $50,000
1.90%
Audio Typist
$45,000 - $60,000
5.00%
Data Entry Clerk
$40,000 - $50,000
6.00%
Word Processing Clerk
$45,000 - $60,000
3.40%
Claims Administrator
$42,000 - $55,000
2.30%
Customer Service Manager
$70,000 - $100,000
2.30%
Customer Service Representative
$40,000 - $50,000
1.90%
Customer Service Team Leader
$48,000 - $60,000
3.60%
Outbound Telesales Consultant
$40,000 - $58,000
1.90%
Human Resources Administrator
$45,000 - $65,000
2.20%
Human Resources Coordinator
$50,000 - $65,000
4.50%
Recruitment Assistant
$48,000 - $60,000
2.90%
Superannuation Administrator
$50,000 - $60,000
4.80%
Office Services
Data Entry
Customer Service/Call Centre
Human Resources
Please note, the ranges above represent average base salaries and do not include superannuation, bonuses or any other
benefits. Factors such as seniority, skills and industry can impact pay levels as well. * YOY change compared with 2012 salaries.
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2013 Salary Guide officeteam.com.au
Salaries in Perth
Position Title
2013
% change *
Administrative Assistant
$44,000 - $60,000
1.00%
Administrative Coordinator
$44,000 - $65,000
0.90%
Contracts Administrator
$55,000 - $75,000
0.00%
Document Controller
$50,000 - $70,000
0.00%
Executive Assistant
$65,000 - $95,000
0.00%
Marketing Assistant
$45,000 - $63,000
2.90%
Office Manager
$60,000 - $85,000
0.00%
Personal Assistant
$55,000 - $85,000
0.00%
Project Administrator
$50,000 - $70,000
0.00%
Project Coordinator
$55,000 - $80,000
0.00%
Receptionist
$43,000 - $55,000
0.00%
Secretary/Team Secretary
$50,000 - $67,000
1.70%
Facilities Office Coordinator
$48,000 - $62,000
1.90%
File Clerk
$35,000 - $45,000
0.00%
Mail Room Clerk
$35,000 - $45,000
0.00%
Audio Typist
$43,000 - $53,000
0.00%
Data Entry Clerk
$40,000 - $50,000
2.30%
Word Processing Clerk
$45,000 - $55,000
0.00%
Claims Administrator
$40,000 - $55,000
2.20%
Customer Service Manager
$67,000 - $96,000
0.00%
Customer Service Representative
$40,000 - $55,000
0.00%
Customer Service Team Leader
$50,000 - $62,000
1.80%
Outbound Telesales Consultant
$40,000 - $50,000
0.00%
Human Resources Administrator
$50,000 - $65,000
0.00%
Human Resources Coordinator
$60,000 - $80,000
0.00%
Recruitment Assistant
$48,000 - $65,000
2.70%
Superannuation Administrator
$43,000 - $60,000
2.00%
Administrative
Office Services
Data Entry
Customer Service/Call Centre
Human Resources
Please note, the ranges above represent average base salaries and do not include superannuation, bonuses or any other
benefits. Factors such as seniority, skills and industry can impact pay levels as well. * YOY change compared with 2012 salaries.
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2013 Salary Guide officeteam.com.au
Salaries in Sydney
Position Title
2013
% change *
Administrative Assistant
$45,000 - $53,000
2.10%
Administrative Coordinator
$48,000 - $65,000
2.00%
Contracts Administrator
$55,000 - $68,000
2.50%
Document Controller
$47,000 - $58,000
-0.40%
Executive Assistant
$65,000 - $85,000
1.00%
Marketing Assistant
$45,000 - $60,000
-1.20%
Office Manager
$65,000 - $80,000
0.20%
Personal Assistant
$55,000 - $65,000
1.20%
Project Administrator
$52,000 - $67,000
0.20%
Project Coordinator
$60,000 - $75,000
0.30%
Receptionist
$43,000 - $58,000
-0.50%
Secretary/Team Secretary
$50,000 - $65,000
2.70%
Administrative
Office Services
Facilities Office Coordinator
$46,000 - $58,000
0.20%
File Clerk
$36,000 - $43,000
-0.60%
Mail Room Clerk
$37,000 - $46,000
0.10%
Audio Typist
$45,000 - $55,000
0.50%
Data Entry Clerk
$38,000 - $48,000
0.40%
Word Processing Clerk
$42,000 - $52,000
-0.10%
Claims Administrator
$45,000 - $53,000
1.20%
Customer Service Manager
$67,000 - $90,000
1.80%
Customer Service Representative
$42,000 - $53,000
2.10%
Customer Service Team Leader
$48,000 - $58,000
1.80%
Outbound Telesales Consultant
$40,000 - $56,000
2.50%
Human Resources Administrator
$46,000 - $55,000
0.50%
Human Resources Coordinator
$55,000 - $65,000
2.60%
Recruitment Assistant
$45,000 - $52,000
0.50%
Data Entry
Customer Service/Call Centre
Human Resources
Please note, the ranges above represent average base salaries and do not include superannuation, bonuses or any other
benefits. Factors such as seniority, skills and industry can impact pay levels as well. * YOY change compared with 2012 salaries.
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2013 Salary Guide officeteam.com.au
GLOSSARY OF JOB DESCRIPTIONS
ADMINISTRATIVE
Administrative Assistant
Document Controller
Performs administrative and office support
tasks for multiple supervisors. Duties may
include fielding telephone calls, receiving and
directing visitors, word
processing and filing.
Intermediate software
skills are required,
as well as Internet
research and strong
communication skills.
Responsibilities include controlling the
incoming and outgoing documentation
process, maintaining files both manually and
electronically, and project reporting. Duties
also may include data entry and tender
preparation. Possesses strong organisational
skills as well as advanced computer skills.
Executive Assistant
Performs administrative duties for executive
management. Responsibilities may include
screening calls, making travel and meeting
arrangements, preparing reports and
financial data, supervising other support
staff, and customer relations. Requires
strong computer and Internet research
skills, flexibility, excellent interpersonal skills,
and project coordination experience.
Administrative
Coordinator
Duties include those described for
administrative assistant but more
experience is required within each function.
Supports senior managers, and may
supervise other support staff. Advanced
computer skills and the ability to train
others in system usage is preferred.
Marketing Assistant
Duties include those described for
administrative assistant, however exclusively
supports a marketing department. Additional
duties include assisting with trade shows
and event planning, creating or updating
presentation software files, tracking budgets
and expenses, and communicating with
external creative service providers.
Contracts Administrator
Ensures all contract provisions are adhered
to. Coordinates contract renewals,
amendments and terminations. Responsible
for compliance, and generally works
closely with the procurement department.
Provides administrative support to the
contracts manager. Possesses advanced
computer skills as well as excellent
communication and negotiation skills.
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2013 Salary Guide officeteam.com.au
Office Manager
Project Coordinator
Coordinates various office support
services including purchasing and
facilities management. Requires strong
communication skills and some accounting
knowledge. May include supervision
of office administrative staff.
Works with internal and external parties to
organise the various components needed to
run/conclude major projects. Duties include
coordinating schedules and activities, placing
orders for supplies/services, and tracking
progress and results. Requires excellent
communication skills and extensive knowledge
of database and project management software.
Personal Assistant
Duties include those described for executive
assistant, but the position supports senior
executives, particularly in large corporations.
May supervise other administrative staff.
Possesses advanced computer skills along with
the ability to train others on system usage.
Receptionist
Greets visitors, handles incoming calls
and performs general
administrative duties.
Also may assist
other administrative
staff with overflow
work including
word processing,
data entry and
Internet research tasks.
Project Administrator
Provides support for the project coordinator
and team members on a specific project.
Secretary/Team Secretary
Duties include those described for
administrative assistant, however may support
a large team as well as senior executives.
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2013 Salary Guide officeteam.com.au
Office Services
Data Entry Clerk
Inputs information from
a variety of sources
into a database. May
take customer orders
and enter them into
a tracking system.
Facilities Office Coordinator
Supports the office/facilities manager
in various office administration duties
including facility and general maintenance
services. Requires strong communication,
computer and data entry skills.
Word Processing Clerk
File Clerk
Duties include creating, editing and
proofreading a variety of documents
including transcribed audio tapes. Proficiency
with the latest word processing software is
required. Must be able to establish a filing
system to retrieve and revise documents.
Performs clerical tasks such as systematically
arranging letters, invoices and other indexed
documents according to an established
system. Operates office equipment
and completes general office work.
Additional duties may include answering
telephones and some data entry.
Customer Service/
Call Centre
Mail Room Clerk
Claims Administrator
Sorts and distributes incoming and
outgoing mail. Operates manual and
electronic mailing equipment.
Provides administrative support in a
claims department. Reviews insurance
claims for accuracy and completeness
before processing and submitting them
to the claims examiner. Strong data
entry, communication and computer
skills are required. Thorough knowledge
of the insurance industry preferred.
Data Entry
Audio Typist
Listens to tapes recorded by medical staff
and types information exactly as stated
into computer files. May use standard
word processing software or customised
databases. Requires solid knowledge
of medical terminology, spelling and
abbreviations, exceptional typing speed
(70+ wpm) and accuracy. Some healthcare
organisations may seek candidates with
backgrounds in a specialised area.
Customer Service Manager
Hires, trains and manages members of the
customer service department or call centre.
Resolves escalated or difficult issues regarding
client complaints and other matters, and up
sells existing accounts. Works closely with
managers in other departments, such as
sales, on updating policies and procedures.
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2013 Salary Guide officeteam.com.au
Customer Service Representative
skills are required, as
well as sensitivity to
confidential matters.
Duties include receiving and placing
telephone calls. Maintains solid customer
relationships by handling questions/
concerns with speed and professionalism.
Performs data entry, and uses software
programs. Also may require research
skills to troubleshoot customer problems.
Excellent communication abilities and proven
alphanumeric data entry skills are essential.
Human Resources
Coordinator
Responsibilities
include coordinating
functions related to hiring and
recruitment, learning and development
support, and maintaining employee records.
Other duties may include inducting new
employees, preparing offer letters and
assisting in the implementation of policies and
procedures. Possesses advanced computer
skills as well as strong communication,
interpersonal and organisational skills.
Customer Service Team Leader
Duties include those described for customer
service representative but stronger work
experience is required for each function.
Additional duties may include proactive
communication with customers and clients
via telephone or email, up selling existing
accounts, managing database records,
drafting status reports on customer
service issues, and supervising staff.
Recruitment Assistant
Duties include internal and external posting
of open positions, screening candidates
to ensure they meet company hiring
standards and preparing offer letters.
Other responsibilities may include tracking
candidate applications, recruiting analysis
and assisting with other human resources
projects. Possesses advanced computer
skills as well as strong communication,
interpersonal and organisational skills.
Outbound Telesales Consultant
Reports to the telesales manager. Duties
include making outbound calls, cold
calling and data entry. Sales experience
is desirable. Works to KPIs and is
remunerated on a commission basis.
Human Resources
Superannuation Administrator
Human Resources Administrator
Duties include those described for an
administrative assistant, however will
provide specific services to members
regarding admission, account
maintenance and retirement needs.
Qualifications, such as ASFA 100, may
be required to perform specific duties.
Responsibilities may include screening
telephone calls, scheduling interviews,
researching the Internet to locate potential
job candidates, screening resumes, assisting
with planning new employee orientations,
compiling materials and maintaining
employee database records. Strong computer
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2013 Salary Guide officeteam.com.au
TIMING IS EVERYTHING:
8 SIGNS YOU NEED TO ADD STAFF
It’s often difficult for businesses to pinpoint the right time to hire. Perhaps you’ve added a new
account or two, and the resulting increase in workload is stretching your team to its limits.
While new business is a good “problem” to have, no company wants its employees to become
overwhelmed. On the other hand, if demand wanes, no firm looks forward to staff reductions.
One way of deciding whether to hire is to observe economic signs. But don’t focus exclusively
on external signals. Businesses also should take a close look at what’s going on inside the
organisation. Here are eight signs that it’s time to hire:
1
Growth opportunities are deferred. You’d like to pursue new accounts and/or
take on new projects, but you’re not sure your staff can handle it. So you postpone new
initiatives even though you have the budget for them.
2
You’re growing, but not rejoicing. Your company lands a major new client or
plans to expand. If your immediate reaction is, “How are we going to manage all this?”
it could be a sign you’re understaffed. Similarly, if your employees seem alarmed at the
prospect of new business, it may mean they are unable to take on more duties.
3
Even top performers can’t keep up. Your best workers are missing deadlines like
never before. There also are more frequent breakdowns in communication, particularly
about due dates and deliverables.
4
Overtime is more frequent. Once limited to seasonal workload spikes or deadlinedriven projects, overtime has become a regular occurrence at your company. You and your
employees also are taking unprecedented volumes of work home.
5
You’re doing your job – and then some. To help the team manage you’re
covering subordinate-level duties in addition to your managerial obligations. If you feel like
you’re doing the work of three people, it’s probably because you are.
6
Tardiness and absenteeism are rising. Employees are repeatedly calling in sick
or arriving late. This is often a warning sign of burnout – your staff are worn out and more
vulnerable to the effects of illness and exhaustion.
7
Mistakes are multiplying. Your team drops the ball and makes errors where they
never did before. When you ask what happened, the answer is often, “I didn’t have time
to check it thoroughly.”
8
Customers are complaining. Service levels have worsened, and your customers and
clients have noticed. You’re getting complaints about lack of responsiveness to phone calls
and emails as well as reports that work has not been delivered when expected.
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Don’t delay becoming an employer of choice
Positioning your company so it’s recognised as one of the best places to work can enhance
recruitment and retention success. Here are some things “employers of choice” have in common:
Alternative work arrangements:
Employers using practices that help staff balance work
with personal demands are viewed positively by existing
employees and prospective new hires. Alternative work
arrangements are helping workers do this in businesses
of all sizes. Examples include:
• Flexible time: Employees have options for
structuring their workday or week.
• Compressed schedule: Employees work the
normal number of hours but complete those hours
in fewer than five days.
According to
an OfficeTeam
survey, work-life
balance is the top
reason employees
stay with their
company
• Job-sharing: Two part-time employees share the same
full-time job.
• Telecommuting: Employees spend all or a portion of their work week working from
home or from another off-site location.
Tuition Assistance: A tuition assistance programme can help employees move forward
with both their lives and careers.
Corporate Citizenship: Many employees like knowing the company they work for
is doing good things for the community. Ways to be a good corporate citizen include making
safe and reliable products; supporting community causes with financial donations, employee
volunteers or both; and demonstrating environmental stewardship.
Employee surveys: Conducting employee surveys can give you a sense of how your
people feel about the company. You can use this information to make your policies and program
even more attractive. Surveys keep an eye on any significant trends or developments.
On-site exercise facilities or gym discounts: A healthy workforce is more
energetic, more productive and less likely to take sick leave. An unused portion of the firm’s
premises could become an in-house workout space. Businesses also are negotiating discounted
gym memberships.
On-site child care: On-site child care is convenient for working parents, and it also
gives them the opportunity to visit with their children during the day – an option that’s more
difficult with other day care arrangements.
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2013 Salary Guide officeteam.com.au
TIME IS MONEY: LET OFFICETEAM SAVE YOU BOTH
OfficeTeam is the leading provider of highly skilled administrative professionals on a temporary
and temporary-to-permanent basis. Leveraging more than 60 years of experience, we believe
there is no substitute for the personal touch when hiring. Any number of technology tools
can identify potential hires, but they will not tell you about the person behind the profile.
OfficeTeam takes time to understand the unique needs and office cultures of the businesses we
serve, and we choose professionals with the skills, work styles and career goals that best align
with those organisations.
The benefits we can offer your business
The right match – We can help you locate even the most hard-to-find
professionals. Our candidate database includes pre-evaluated, skills-tested
individuals who are available to work right away.
Quick results – When you have a job opening, chances are you need
immediate help. Our recruitment experts use leading-edge technology to
help shorten the search process. In addition, we take the time to understand
the unique requirements of your business.
A range of candidates – We can offer a selection of professionals
at various experience levels to meet your budget, skills and experience
requirements.
Choices – We provide a number of options to fit your needs, whether it’s a
temporary professional to assist with peak workloads or a permanent hire.
Exceptional service – The hiring process is more complex than ever.
We can guide you every step of the way and handle the most challenging
aspects for you. Communication is our specialty.
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2013 Salary Guide officeteam.com.au
Tools to help you along the way
Working Interview – Our Working Interview allows you to assess
a candidate’s performance and culture fit for a trial period. If you are not
completely satisfied with the candidate’s performance, we will not charge
you for the candidate’s time and we will immediately seek a replacement.
Thought Leadership – Our organisation is the recruitment
industry’s most respected source of management and career advice.
We publish a variety of expert reports on emerging trends in hiring,
employment and the workplace, and conduct ongoing research among
senior executives - both in Australia and globally, to reveal the latest trends
affecting the workplace and job market.
Career Coaching – Behind every athlete is a dedicated coach. The
same holds true for outstanding professionals. Our online quiz can help
you identify your coaching style and offers tips to maximise your team’s
performance: www.roberthalf.com/career-coaching.
e-Learning – To help our candidates stay competitive in today’s career
environment, OfficeTeam offers access to more than 8,000 online courses
through our e-Learning programme.
Video – Our YouTube channel offers advice for professionals to advance
their careers as well as some entertaining videos about hiring and the
workplace: www.youtube.com/roberthalfapac.
Mobile App – Our mobile app enables job seekers to search for
available positions using their iPhone or Android smartphone. The free app
is available at www.officeteam.com.au/mobileapp.
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2013 Salary Guide officeteam.com.au
Staffing help when you need it
There’s a change taking place in the way businesses staff their operations. Organisations are
increasingly attracted to the flexibility they can gain through a combination of permanent and
temporary workers.
This approach gives companies more control over their human resources budgets and access
to skilled talent when, and for as long as, they need it. In fact, as companies continually
rebalance their workforces in good and difficult times, many find that a year-round mix of core
permanent employees and temporary workers is the best way to meet business demands and
stay competitive.
The advantages of using temporary workers as part
of your workforce mix
Enables the organisation to adjust headcount levels to the ebb and flow of
business demands, thus helping keep costs under control.
Eases the burden on employees, who may already be thinly spread because
of business demands.
Offers a way to handle special projects that are outside the expertise of
current staff members. More and more professionals are drawn to temporary
work because of the flexibility and opportunities it provides, giving companies
access to a deep talent pool.
Increases job stability for permanent workers, who may otherwise be subject
to the uncertain cycles of hiring and redundancies as business needs fluctuate.
Provides what amounts to a trial period for potential new employees. If you
wish to convert a temporary worker to permanent, you have the advantage of
already knowing the person’s strengths firsthand.
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2013 Salary Guide officeteam.com.au
Your complete recruitment solution
Our company pioneered specialised recruitment services and today is the world’s leader
in the field. We can provide you with highly skilled professionals for your temporary,
project and permanent recruitment needs across the finance, accounting, technology
and administrative fields.
Our specialised services include:
Robert Half Finance & Accounting
Robert Half Finance & Accounting is the world’s first and largest recruitment firm specialising in
the placement of accounting and finance professionals on a temporary and permanent basis.
Robert Half Management Resources
Robert Half Management Resources is the largest premier provider of senior-level accounting,
finance and business systems professionals on a project and interim basis.
Robert Half Financial Services
Robert Half Financial Services specialises in placing high-calibre banking and finance
professionals in the financial services industry.
Robert Half Technology
Robert Half Technology is a leading provider of IT professionals on a contract and permanent basis.
OfficeTeam
OfficeTeam specialises in the placement of highly skilled office and administrative support
professionals on a temporary and permanent basis.
For more information on OfficeTeam and how we can help meet your recruitment needs, call us
today or visit www.officeteam.com.au.
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more than 315 offices worldwide
Australia | Belgium | Canada | France | Germany | Netherlands | Switzerland | United Kingdom | United States
Brisbane
07 3039 4204
brisbane@officeteam.com.au
Melbourne
03 9691 3663
melbourne@officeteam.com.au
Mount Waverley
03 9239 8122
mtwaverley@officeteam.com.au
Perth
08 6430 6804
perth@officeteam.com.au
Sydney
02 9240 0666
sydney@officeteam.com.au
officeteam.com.au
© 2013 OfficeTeam. An Equal Opportunity Employer. OT-0313