Course Outline
School:
Business
Department:
Business Management
Course Title:
Introduction to Supply Chain and
Business Operations
Course Code:
OMGT 129
Course Hours/Credits:
56
Prerequisites:
N/A
Co-requisites:
N/A
Eligible for Prior Learning,
Assessment and Recognition:
Yes
Originated by:
Ragu Nayak
Creation Date:
Summer 2014
Revised by:
Ragu Nayak
Revision Date:
Fall 2014
Current Semester:
Summer 2015
Approved by:
Chairperson/Dean
Students are expected to review and understand all areas of the course outline.
Retain this course outline for future transfer credit applications. A fee may be charged for
additional copies.
This course outline is available in alternative formats upon request.
OMGT 129
CENTENNIAL COLLEGE
Introduction to Supply Chain and Business
Operations
Course Description
This course provides an introduction to the study of operations management and is part of the common
first three semesters of post-secondary level business at Centennial College. It is intended to provide
background to the development of the operations management activity in Canadian business. Students
will explore various career choices in operations through reading, class discussions and case studies.
Students will apply the theories and concepts of operations management to demonstrate their
understanding of the impact of operations activities in business life.
Program Outcomes
Successful completion of this and other courses in the program culminates in the achievement of the
Vocational Learning Outcomes (program outcomes) set by the Ministry of Training, Colleges and
Universities in the Program Standard. The VLOs express the learning a student must reliably demonstrate
before graduation. To ensure a meaningful learning experience and to better understand how this course
and program prepare graduates for success, students are encouraged to review the Program Standard by
visiting http://www.tcu.gov.on.ca/pepg/audiences/colleges/progstan/. For apprenticeship-based programs,
visit http://www.collegeoftrades.ca/training-standards.
Course Learning Outcomes
The student will reliably demonstrate the ability to:
1. Relate the importance of operations principles to a business in the Canadian environment
2. Examine how the operations functions are integrated with marketing and finance to play a vital role
in achieving a company’s strategic plans.
3. Describe a basic knowledge of the issues and methods in the production of goods and services.
4. Relate operations practices and trends to program choice and career decisions.
Essential Employability Skills (EES)
The student will reliably demonstrate the ability to*:
1. Communicate clearly, concisely and correctly in the written, spoken, and visual form that fulfills the
purpose and meets the needs of the audience.
2. Respond to written, spoken, or visual messages in a manner that ensures effective
communication.
3. Execute mathematical operations accurately.
4. Apply a systematic approach to solve problems.
5. Use a variety of thinking skills to anticipate and solve problems.
7. Analyze, evaluate, and apply relevant information from a variety of sources.
8. Show respect for diverse opinions, values belief systems, and contributions of others.
9. Interact with others in groups or teams in ways that contribute to effective working relationships
and the achievement of goals.
10. Manage the use of time and other resources to complete projects.
11. Take responsibility for one's own actions, decisions, and consequences.
*There are 11 Essential Employability Skills outcomes as per the Ministry Program Standard. Of these 11 outcomes, the following will be
assessed in this course.
THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar)
2
OMGT 129
CENTENNIAL COLLEGE
Introduction to Supply Chain and Business
Operations
Global Citizenship and Equity (GC&E) Outcomes
The student will reliably demonstrate the ability to*:
1. Identify one's roles and responsibilities as a global citizen in personal and professional life.
*There are 6 institutional Global Citizenship & Equity outcomes. Of these 6 outcomes, the following will be assessed in this course.
Text and other Instructional/Learning Materials
Text Book(s):
Operations Management – Fifth Custom Edition For Centennial College
ISBN-13:978-1-269-95707-6
ISBN-10: 1-269-95707-4
Online Resource(s):
Will be provided by the professor, where applicable.
Evaluation Scheme
➮ Mid-term test: Mid-term test (Chapters 1-5 and S5)
(The test paper may consist of multiple choice, short answers and calculation type questions.)
➮ Term Work: Term work may consist of take-home assignments, in class quizzes, and/or case
analysis.
➮ GC&E Project: GC&E Project (Individual Essay)
(Relates to OM functions like OM strategy, product design, process design and supply chain
management, and how environmental sustainability could be emphasized in them.)
➮ Final Test: Final test (Chapters 7-12)
(The test paper may consist of multiple choice, short answers and calculation type questions,)
Evaluation Name
CLO(s)
Mid-term test
1, 2, 3
Term Work
1, 2, 3
GC&E Project
Final Test
1, 3, 4
1, 2, 3, 4
Total
EES
Outcome(s)
1, 2, 3, 4,
5, 7, 8, 9,
10, 11
1, 2, 3, 4,
5, 7, 8, 9,
10, 11
1, 8, 11
1, 2, 3, 4,
5, 7, 8, 9,
10, 11
GCE
Weight/100
Outcome(s)
1
25
1
40
1
10
25
100%
If students are unable to write a test they should immediately contact their professor or program Chair for
advice. In exceptional and well documented circumstances (e.g. unforeseen family problems, serious
illness, or death of a close family member), students may be able to write a make-up test.
All submitted work may be reviewed for authenticity and originality utilizing Turnitin®. Students who do not
wish to have their work submitted to Turnitin® must, by the end of the second week of class,
communicate this in writing to the instructor and make mutually agreeable alternate arrangements.
When writing tests, students must be able to produce official College photo identification or they may be
refused the right to take the test or test results will be void.
THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar)
3
OMGT 129
CENTENNIAL COLLEGE
Introduction to Supply Chain and Business
Operations
Student Accommodation
It is College Policy to provide accommodation based on grounds defined in the Ontario Human Rights
Code. Accommodation may include modifications to standard practices. Students with disabilities who
require academic accommodations must register with the Centre for Students with Disabilities. Students
requiring accommodation based on other human rights grounds should talk with their professors as early
as possible. Please see the Student Accommodation Policy.
Use of Dictionaries
•
Dictionaries may be used in tests and examinations, or in portions of tests and examinations, as long
as they are non-electronic (not capable of storing information) and hard copy (reviewed by the
invigilator to ensure notes are not incorporated that would affect test or examination integrity).
Program or School Policies
N/A
Course Policies
N/A
College Policies
Students should familiarize themselves with all College Policies that cover academic matters and student
conduct.
All students and employees have the right to study and work in an environment that is free from
discrimination and harassment and promotes respect and equity. Centennial policies ensure all incidents
of harassment, discrimination, bullying and violence will be addressed and responded to accordingly.
Academic honesty is integral to the learning process and a necessary ingredient of academic integrity.
Academic dishonesty includes cheating, plagiarism, and impersonation. All of these occur when the work
of others is presented by a student as their own and/or without citing sources of information. Breaches of
academic honesty may result in a failing grade on the assignment/course, suspension or expulsion from
the college.
For more information on these and other policies, please visit www.centennialcollege.ca/aboutcentennial/college-overview/college-policies.
Students enrolled in a joint or collaborative program are subject to the partner institution's academic
policies.
PLAR Process
This course is eligible for Prior Learning Assessment and Recognition (PLAR). PLAR is a process by
which course credit may be granted for past learning acquired through work or other life experiences. The
THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar)
4
OMGT 129
CENTENNIAL COLLEGE
Introduction to Supply Chain and Business
Operations
PLAR process involves completing an assessment (portfolio, test, assignment, etc.) that reliably
demonstrates achievement of the course learning outcomes. Contact the academic school to obtain
information on the PLAR process and the required assessment.
This course outline and its associated weekly topical(s) may not be reproduced, in whole or in
part, without the prior permission of Centennial College.
THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar)
5
OMGT 129
CENTENNIAL COLLEGE
Introduction to Supply Chain and Business Operations
Topical Outline (subject to change):
Week
1
2
Topics
Operations and
Productivity
Readings/Materials
Chapter 1
Operations Strategy in Chapter 2
a Global Environment
Weekly Learning Outcome(s)
Instructional Strategies
•Define the term: operations management
•Explain how an “operations system”
transforms inputs to outputs
•Discuss the differences between “goods” and
“services”
•Describe the new challenges in operations
management.
•Define the term: productivity and explain how
it can be improved
•Calculate single factor productivity
Lecture
Class Discussion
Group Work
Cases
problems
VIDEO:
Hard Rock Cafe:
Operations
Management in Service
p.24
•Discuss some of the reasons a business
Instructional strategies
operation may decide to globalize pp.32-5
as per week one
•Identify and explain three strategic
approaches to competitive advantage through
operations pp.36-40
•Issues in Operations Strategy p. 42
•Understand the significance of key success
factors and core competencies pp.45-7
GC&E
Describe sustainability and discuss its
Importance in operations management
strategy development of an organization. (this
is related to GC&E)
3
4/5
Design of Goods and Chapter 5
Services
Managing Quality
Chapter 6
•Describe the importance of having a product
strategy pp.155-6
•Describe a product development system
pp.159-60
•Organizing for Product Development pp.1634
•Issues for Product Design
•Explain how time- based competition is
implemented by OM pp.170-1
•Describe service design p.176
•GC&E - discuss environmentally Friendly
design and Sustainability pp.168-70
•Define the term quality and describe the
THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar)
Evaluation
Evaluation
Name
Date
Discussion
question
(p.20)
# 1, 6, 7, 8, 12
&13
In Class
Tutorial:
Problems (p.
21) 1.1 & 1.2,
1.5 & 1.6
Case: Mr.
Lube p. 52
Discussion
question (p.
51) # 2.4, 2.5,
2.6, 2.10 and
2.12
GC&E term
project
handout
(worth 10%)
Instructional strategies
as per week one
Video case:
Product Design at
Regal Marine p. 185
Instructional strategies
Case Study:
StackTeck
(p.184)
Term work
task #1
(assignment
and/or quiz
and/or case
analysis): 10%
Discussion
6
OMGT 129
Week
5/6
CENTENNIAL COLLEGE
Topics
Readings/Materials
Process Strategy and Chapter 7
sustainability
Weekly Learning Outcome(s)
7
Capacity and
Constraint
Management
Review & Test
Chapter S7
Chapters 1, 2, 5, 6, 7
and S7
Instructional Strategies
Evaluation
Name
question (p.
211) #1, 4, 6,
11 and 14
relationship between quality and strategy pp.
191-2
•List and explain the costs of quality & how
quality affects profitability p.193
•Discuss the concepts of TQM (total quality
management) pp.195-200
•Use the TQM tools: Pareto Charts and
Cause and Effect Diagrams to solve quality
problems pp.201-04
•Explain the application of TQM in services
pp.208-10
as per week one
•Describe four process strategies pp.254-7
•Compute crossover points for different
processes pp.259-60
•Use a process chart to improve a
Process p. 263
•Discuss Service Process Design
Issues pp.264-66
Instructional strategies
as per week one
Video case:
“Process Strategy at
Wheeled Coach p. 279
Discussion
question (p.
275) # 1,2, 5,
and 18
Video Case: Green
Manufacturing and
Sustainability at FritoLay p.277
In Class
Tutorial
Problem (p.
275)
# 7.5
•GC&E - process design and sustainability
pp.272-3
6
Introduction to Supply Chain and Business Operations
Video case:
The Culture of Quality
at Arnold Palmer
Hospital
p.214
•Define the terms Capacity &
Effective Capacity pp.264-5
•Describe the demand and capacity
management pp.288-9
•Apply the Break-Even concept &
calculate a break-even quantity and
profits associated with various
levels of output (single product) pp.29496
Harley-Davidson ”
P.252
Review
Test
THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar)
Evaluation
Date
In Class
Tutorial
Problem (p.
212)
6.3, 6.13, and
6.14
Term work
task #2
(assignment
and/or quiz
and/or case
analysis): 10%
Diacussion
question
(p.303) #1,2
&3
In class
Tutorial
Problem
(p.307) #
S7.17, S7.17
& S7.20
Test #1
(25%)
7
OMGT 129
Week
8
9
10
CENTENNIAL COLLEGE
Topics
Layout Strategies
Readings/Materials
Chapter 9
Human Resources,
Chapter 10
Job Design, and Work
Measurement
Supply Chain
Management
Chapter 11
Chapter S11
Outsourcing as a
Supply-Chain Strategy
Weekly Learning Outcome(s)
Test #1
•Describe the objectives of a good layout
p.346
- Describe types of layout
•Discuss modern warehouse management
and terms cross docking and random stocking
pp.351-2
•Explain how to achieve a good processoriented facility layout pp. 354-6
•Explain how to balance production flow in a
repetitive or product- oriented facility pp.362-5
•Explain how a human resource
strategy can provide a competitive
advantage
• Outline the factors of job design
•Define Ergonomics and explain its
importance
•Describe the Methods Analysis
Process
•Discuss the development of labour
standards and how they help a firm
operate effectively
•Explain the four methods of setting
labour standards
•Compute the normal and standard times in a
time study.
Introduction to Supply Chain and Business Operations
Instructional Strategies
Instructional strategies
as per week one
Instructional strategies
as per week one
Video Case:
Hard Rock’s Human
Resource
Strategy
(p. 414)
- Define the term Supply Chain
Management and its strategic importance
p.421
•Identify six Supply-Chain Strategies pp.427-9
- Discuss the role of internet
Purchasing (E-Procurement) p.433
•Explain major issues in logistics
management
Instructional strategies
as per week one
- Describe Outsourcing
-Discuss the risks associated with outsourcing
- Apply Factor Rating method to select an
outsourcing provider
-Explain the advantages and disadvantages
GC&E Case:
Environmental
Sustainability at
Walmart
THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar)
Video case:
“Supply Chain
Management At Regal
Marine”
(p.448)
Evaluation
Name
Evaluation
Date
Discussion
question (p.
369)
#1,3,5,15 and
17
In Class
Tutorial
Problem # 9.5
& 9.11
Discussion
question (p.
408) #5,6,7, 9,
& 10
Term work
task#3
(assignment
and/or quiz
and/or case
analysis): 10%
In Class
Tutorial
Problems (p.
411) #10.13,
10.14, 10.15,
10.17 & 10.18
Discussion
question (p.
444) #1, 2, 3,
6, 7, and 15
Discussion
question (p.
461) #2, &7
(P. 462)
Problem
S11.6
Term work
8
OMGT 129
Week
CENTENNIAL COLLEGE
Topics
Readings/Materials
Weekly Learning Outcome(s)
Introduction to Supply Chain and Business Operations
Instructional Strategies
of outsourcing.
•GC&E - Green Supply chain management
pp.424-5
11
Inventory
Management
Chapter12
”
12
Aggregate Planning
Chapter 13
•List and describe the four types of
Inventory p.470
•Explain the functions of inventory p. 470
•Complete an ABC inventory
Analysis p.471
•Discuss the costs of inventory p.475
•Calculate an economic order
quantity (EOQ) and a reorder point
pp.476-8 & 482
Instructional strategies
as per week one
•Describe the aggregate planning
process and its strategies p.515
•Develop an aggregate schedule
and calculate period closing
inventory levels (Level & Chase only)
pp.520-24
•Discuss aggregate planning in
Services pp.528-9
Instructional strategies
as per week one
Video case:
“Inventory Control At
Wheeled Coach
Ambulance”
p.507
Evaluation
Evaluation
Name
Date
task #3
(assignment
and/or quiz
and/or case
analysis): 10%
Discussion
question (p.
496) #1,3,4,
and 13
Problem (p.
501) #12.2,
12.6, 12.10 &
12.13
Discussion
questions(p.
534) #3,6,7
&10
In-Class
Tutorial
Hand-out
problem
Term work
task #4
(assignment
and/or quiz
and/or case
analysis): 10%
GC&E term
project due
13
Material
Requirements
Planning (MRP) and
ERP
Chapter #14
Differentiate “dependent” and
“independent” demand
• Construct a time-phased product
structure p.555
• Calculate a gross material requirements
Plan p.556
• Discuss the roles of the master
schedule, bills of material and
THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar)
Video case:
MRP At Wheeled
Coach p.581
Discussion
question
(p.573)
#1,7,12,13 &
16
In Class
Tutorial
9
OMGT 129
Week
14
CENTENNIAL COLLEGE
Topics
Review
Final Test
Readings/Materials
Chapter 9-14 including
S11
Weekly Learning Outcome(s)
inventory
• Describe the extensions of MRP
including: MRPII, Capacity
Planning, ERP and DRP
Review
Introduction to Supply Chain and Business Operations
Instructional Strategies
Evaluation
Name
Problem #
14.1, 14.2,
14.3, & 14.4
Final Test (25%)
Final Test
(25%)
Evaluation
Date
Final Test(25%)
THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar)
10