CHAPTER 4

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HR IN HOSPITALITY
SUB CODE: 383.
DEVELOPED BY : MRS.MARGARET VAS.
STRATEGIC HRM IN THE
HOSPITALITY SECTOR.
OBJECTIVES

THE DESIGN AND DEVELOPMENT OF HR
SYSTEMS.

THE ORGANISATION’S STRATIEGIC GOALS.

STRATEGIC MANAGEMENT PROCESS.

THE EXECUTION OF THE STRATIC PLANS.
o
MRTRICS ARE ESSENTIAL FOR CREATING
HR PRACTICES.
STRUCTURE




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Strategic Planning – Importance To
Managers.
Fundamentals Of Management
Planning.
Objectives.
Improving Productivity Through
HRIS.
Top Managers Role In Strategic
Planning.
HR Action
HR Management Tools.
Building High Performance Work
System.
STRATEGIC PLANNING –
IMPORTANCE TO MANAGERS.
WHAT IS A STRATIEGIC PLAN?

IT IS AN ORGANISATION’S PLAN

TO MATCH IT’S INTERNAL
STRENGTHS AND WEAKNESSES

WITH THE EXTERNAL
OPPORTUNITIES AND THREATS

INORDER TO MAINTAIN A
COMPETITIVE ADVANTAGE.
FUNDAMENTALS OF
MANAGEMENT PLANNING

BUSINESS PLAN .

MARKETING PLAN.

HUMAN RESOURCE PLAN.

PRODUCTION OR OPERATION
PLAN.

FINACIAL PLAN
MANAGERS TO SET OBJECTIVES.
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IN HOSPITALITY
MANAGERS/HOD PLAY AN
IMPORTANT ROLE OF SETING
THE OBJECTIVES AND
ACHIEVING THE GOALS.
THIS IS DONE THROUGH
Effective line managers.
Priorities and resources of the
organisation.
Opportunities and threats.
Effective participation
Focus on the goals.
Follow up.
IMPROVING PRODUCTIVITY
THROUGH HRIS.

AT THE CORPORATE LEVEL.

COMPETITIVE – PRODUCT &
SERVICE.

FUNCTIONAL – COURSE OF
ACTION.

ATTAIN THE COMPETITIVE
GOALS
TOP MANAGERS ROLE IN
STRATEGIC PLANNING.
1. STRATEGIC HR IN ACTION.
a) Human Resource
Management.
b) Due Diligence Stage.
c) Integration Stage.
d) Using HR Consultants.
2.HR MANAGEMENT TOOLS.
a) Strategy map.
b) HR score card.
c) Digital dashboards
BUILDING HIGH PERFORMANCE
WORK SYSTEM.


To promote organisation
effectiveness.
With high performance work
systems.

Quality training.

Incentives.
THANK YOU.
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