IMPORTANT MEMBER INFO
With Virgin Mobile you're not just a customer. You're a Member.
And Membership certainly has its benefits.
Order Number:
Date:
Type:
Store:
Store Phone Number:
YOUR INFO
Member name:
Client ID:
14 digit number for online/telebanking
Account Number:
Mobile Number:
Default Voicemail password:
Email:
Address:
Monthly payment method:
Don't forget to register for My Account so you
can pay your bill, check out your usage or update
your plan online, virginmobile.ca/newmember
User name:
Temporary password:
New password:
YOUR PHONE INFO
Model:
SIM number:
Serial Number:
-
Retail Price:
Agreement Discount:
Member Price:
Commitment Period:
Start Date:
End Date:
Your service will continue month-to-month
after your Commitment Period.
Unlocking Charge:
The charge for unlocking your phone is $50
unless your account carries a security deposit
or is subject to a credit limit, in which case the
unlocking charge is $150. virginmobile.ca/unlock
Early Exit Charge:
If you choose to leave us before your Commitment
Period ends, you will have to pay your remaining
phone balance.
Remaining phone balance:
Monthly decrease of
phone balance:
$0 phone balance reached on:
YOUR PLAN
Plan:
Minimum Monthly Charge:
If you exceed the usage allowed in your plan or change plans, additional charges may apply. Additional usage
charges may change over time. For all current price plan details and charges, visit virginmobile.ca/plans.
Visit virginmobile.ca/myaccount at any time to review your existing plan details.
WE'RE HERE
TO HELP.
Contact us online at virginmobile.ca/contactus
or from your mobile phone at 611 or my.vmobile.ca.
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YOUR ADD-ON FEATURES:
$
$.
$
$$
$$
$_
$
$.
$
$.
$
$.
$
$
$
$;
$
$.
/you exceed the usage allowed in your add-on feature, additional charges may apply. Add-on charges
may change over time. For all current add-on details and charges, visit virginmobile.ca/features.
PROMOTIONS
- As of
, you pay: $
- As of
, you pay: $
OTHER CHARGES
TOTAL MONTHLY CHARGE
Total Monthly Charge:
Taxes and additional usage charges are extra.
ONE TIME CHARGES
$
$
$
Your first bill date is <date>. This charge is a proration of your Minimum Monthly Charge for <xx> days
between your Start Date and first bill date. Your first bill will be different than the rest, find out why at
virginmobile.ca/firstbill.
IMPORTANT CREDIT INFO
Credit Limit Amount:
$
1st Notification sent when you hit:
$
Outgoing Calls redirected to Care at: $
2nd Notification sent when you hit:
$
If you reach your credit limit, your service will be temporarily suspended until sufficient payment is received.
Security Deposit:
$
Our credit evaluation system has considered a range of factors which include your credit rating, the
number of phones/Members on your account and/or your payment history with Virgin Mobile Canada
(if any), in determining if we require a deposit from you at this time.
THE WIRELESS CODE OF CONDUCT
We love our Members and want you to be informed of your rights under the Wireless Code.
Visit crtc.gc.ca to review the Wireless Code in greater detail.
If you ever have a concern under the Wireless Code, please contact us by calling 611 from your mobile
phone, 1-888-999-2321 or visiting my.vmobile.ca.
If we haven't been able to resolve your issue, you can contact the Commissioner for Complaints for
Telecommunications Services (CCTS) at 1-888-221-1687.
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4
IMPORTANT MEMBER INFO.
With Virgin Mobile you're not just a customer. You're a Member.
And Membership certainly has its benefits.
YOUR INFORMATION
Member name:
Address:
Please enter 1 additional criteria for credit check.
Credit Card:
Visa
MC
AMEX
Number (last 4 digits only):
Expiry Date:
Drivers License Number:
Province:
Expiry Date:
Social Insurance Number:
Government issued photo ID has been
presented and validated
Province:
Postal Code:
Mobile Number:
Email:
Date of Birth (required):
YOUR PAYMENT INFO
Deposit Paid:
$
Deposit Method:
Cash or Debit(in store)
Combo Payment(in store)
Combo Payment(in store)
Credit Card: _Visa _MC
Number (last 4 digits only):
Expiry Date:
Authorization Number:
AMEX
Payment Method
Bill Member
Preauthorized Debit
Credit Card: _Visa _MC
AMEX
Number (last 4 digits only):
Expiry Date:
Additional Options:
Paper Invoice (additional charge, if applicable)
Email Notification
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4
OUR AGREEMENT
Confirming your communication preferences. At Virgin Mobile Canada, we use a number of communications to
keep our members informed of ways to save, new product releases and other useful information. You can manage
your communication preferences as set out below.
(a) Electronic communications: You agree that Virgin Mobile Canada and its third party marketing partners
may send you commercial electronic messages about their products and services. You can either decline
such communications or unsubscribe at any time at virginmobile.ca/communicationpreferences. You will
continue to receive service-related messages even if you choose not to receive marketing communications.
(b) Telemarketing and automatic dialers: By providing us with your preferredtelephone or mobilenumber(s), you
agree that Virgin Mobile Canada may contact you at the number(s) provided and inform you of new promotions.
You can either decline such telemarketing communications or unsubscribe at any time by calling 1-866-580-3625.
(c) Relevant information: Virgin Mobile Canada strives to provide you with information that you will find relevant.
You agree that Virgin Mobile Canada may use certain information about your account (such as device
or equipment type, postal code and language preferences) and network usage to make some of the
communications you receive, the ads you see on the devices and the equipment used to access our networks
more relevant to you. The information collected may include: for mobile, Internet and/or home phone services,
information such as web pages visited, apps used, geographic location and calling patterns; for TV services,
information such as programs viewed. Any ads you see will be random if you decline to participate in relevant
advertising. You can withdraw your participation at any time at virginmobile.ca/communicationpreferences.
For additional information, contact us at: Virgin Mobile Canada, 720 King St. W, Suite 905, Toronto, ON, M5V 2T3.
Confirming your Membership Agreement delivery preference. Your Virgin Mobile Canada Membership
Agreement (and related documents) will be sent to your confirmed email address of record for your account if you
agree. You are responsible for any technical or other resources (including Adobe Reader software) required to
access and print these documents. Unless you notify us within 48 hours of completing your transaction, we will
assume you have received your documents. Remember that there is no guarantee that electronic delivery is
reliable, private or secure. A copy of your Membership Agreement (and related documents) is always available
at virginmobile.ca/myaccount.
Credit Information. You agree to Virgin Mobile Canada collecting information about your credit history from another
Bell company, credit grantor or credit reporting agency from time to time. Virgin Mobile Canada may also maintain
and use credit history information to activate your service and assist in collecting amounts owed by you, and disclose
your credit history with Virgin Mobile Canada to other grantors and credit reporting agencies periodically.
Membership Agreement: You agree (a) you have read and understood the Important Member Info and attached
Terms and Conditions of Service and any attached Disclosure Statement and/or Preauthorized Debit Authorization
(together called, the "Membership Agreement"); and (b) you are bound by all terms and conditions contained in
your Membership Agreement; and (c) you are responsible for and will pay all charges incurred in accordance with
your Membership Agreement, including charges incurred by others using your services or device.
Member's Signature
Consultant's Initials
THANKS FOR HOOKING UP WITH US!
GETTING STARTED
Visit virginmobile.ca/welcome
to find out everything you need
to know to get started with us.
Effective 08/03/2015
MANAGE YOUR
ACCOUNT 24/7
Check out the My Account
app and check your usage,
pay your bill or add a
travel pass 24/7.
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AWESOME
from the hottest brands. Visit
virginmobile.ca/benefits.
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